Job Vacancies at City of Johannesburg

Minimum Requirements: 

• Grade 12 plus a Bachelors degree in Law (NQF level 7) plus a post-graduate qualification in Law (LLB). A Masters degree or higher qualification can be advantageous; 
• Relevant certificate in conflict resolution, mediation or investigations can be beneficial; 
• 7 – 9 years of proven experience in a complaints resolution environment and 5 years of which should be at a managerial or leadership position within a complaints handling or investigate environment; 
• Demonstrated ability to lead, mentor and manage team effectively; 
• Substantial experience managing complex and high profile cases, including own instance complaints and public complaints; Proven track record of handling sensitive issues with discretions and professionalism; 
• Experience in strategic planning and execution including the development of strategic initiatives to improve unit operations which align with organisational goals; 
• Hands-on experience in overseeing the daily operations of a complaints or investigations unit which should includes management resources, prioritising tasks and ensuring compliance with policing and regulations; 
• Demonstrate experience in engaging with various stakeholder, including complainants, respondents and external entities; 
• Experience in contributing to the creation, revision and implementation of policies and procedures with knowledge of how to align policies with legal standards and best practices; 
• Experience in analysing data to guide strategic decisions and improve operational effectiveness; 
• Extensive experience in managing a complaints resolution processes, including investigative methodologies, case management and adherence to legal and ethical standards; and 
• Experience in providing guidance and professional development opportunities to team members ensuring high standards of practices and performance. 

Primary Function: 

• Oversee the management and resolution of complaints, including high profile cases. This position requires a combination of strategic vision, operational oversight and hands-on management to ensure that all complaints are handled with fairness, efficiency and integrity. The Senior Manager will supervise a team of investigators, drive strategic initiatives, manage high profile complaints and collaborate with the Executive Manager to align unit operations with organisational goals.  

Key Performance Areas: 

• Leadership and Team Management; 
• Strategic Planning and Implementation; 
• Operational Oversight; 
• High profile complaints management; 
• Stakeholder engagement; 
• Reporting and analysis; 
• Policy development and review; 
• Strategy articulation and administration; 
• Policy Coordination; 
• Project Management; 
• Planning organising and budgeting; 
• Financial Management; 
• Departmental performance management and reporting; and 
• People Management. 

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Minimum Requirements: 

• A relevant 3 years degree qualification in Human Resources Management or a related field (NQF level 7); 
• At least 8 years or more experience in Human Recourses Management, with emphasis on Performance Management of which 4 years’ experience at the middle management level. 

Primary Function:

• Lead, direct and manage the Performance Management function by formulating and monitoring the implementation of strategic objectives and policies to enable City department to successfully achieve their mandate with performance Management function in COJ and Group context.  

Key Performance Areas: 

• Ensure that appropriate planning and application of strategies, business plans policies and procedure are developed, approved, communicated to the relevant stakeholders and implemented so that the Department / Group /CoJ strategic imperatives are met; 
• Implement Performance Management Communication strategies aimed at creating awareness and keeping all stakeholders fully informed; 
• Lead and direct the Performance management related issues in the City; 
• Lead and direct staff within the Performance Management section / unit ; 
• Monitor and promote Service Level Agreements (SLA) adherence with service providers, departments. 
• Manage all aspect the Legislative Framework as well as of the fiancé in control of the are of responsibility including but not limited to expenditure, assets following the Legislative framework as well as with the City’s policies and procedures; 
• To efficiently manage the operational assets and resources of the function cost following the legislative framework and the City’s policies; 
• Provide quality reports on the functions and performance in the area of responsibility that are factual, accurate and complete, timely and that contribute to and support the overall reporting requirements of the unit; 
• Practice good governance and management of risk;