Job Vacancies at Clicks Group

About the Job

Job description

Learnership Programme:

• Successfully complete a National Certificate: Pharmacy Assistance Learnership Programme (Learner Basic Pharmacist Assistant) and a Further Education and Training Certificate: Pharmacist Assistance (Learner Post Basic Pharmacist Assistant) through the accredited Pharmacy Healthcare Academy
• A structured learning programme that consists of a theoretical and practical component and that leads to a qualification that is registered on the National Qualification Framework (NQF)

As a Learner on this programme you will be required to meet the following objectives:

• Successfully complete the Learnership Training Contracts at a registered Clicks Pharmacy and under an approved tutor
• Attend the required training interventions and successfully complete the competency assessments
• Submit a Portfolio of Evidence
• Provide support to the healthcare team in one of the Click's Pharmacies under the supervision of a registered Pharmacist and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC)

Minimum requirements

Qualification requirement:

• Essential requirement: completion of Grade 12 with a minimum of 50% in Mathematics (or 60% in Mathematical Literacy) ; 50% in English and a Pass in Life Science (Biology)/Physics

Skills, Abilities and Job Related Knowledge:

• Customer service orientated
• Teamwork
• Integrity
• Accuracy and attention to detail
• Numeracy
• Literacy
• Computer Literacy

Essential Competencies:

• Adhering to Principles and Values
• Working with People
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Relating and Networking
• Planning and Organising

Preference will be given to individuals that:

• Meet the Company's EE targets as set out in our employment equity plan
• Meet the furtherance of the National agenda for the development of unemployed youth

Work back agreement:

• Successful applicants will be required to enter into a work back agreement and will be required to work for Clicks as a qualified Pharmacist Assistant for a period equal to the length of the learnership period as a minimum

Contractual hours:

• 45hrs 6days

go to method of application »

About the Job

Introduction

• Do you want to work and obtain a qualification at the same time? Are you passionate about healthcare and delivering superior patient care? Clicks has an exciting opportunity available to complete a Learnership Programme to qualify as a Pharmacist Assistant. The position reports to the Pharmacy Manager.

Job description

Learnership Programme:

• Successfully complete a National Certificate: Pharmacy Assistance Learnership Programme (Learner Basic Pharmacist Assistant) and a Further Education and Training Certificate: Pharmacist Assistance (Learner Post Basic Pharmacist Assistant) through the accredited Pharmacy Healthcare Academy
• A structured learning programme that consists of a theoretical and practical component and that leads to a qualification that is registered on the National Qualification Framework (NQF)

As a Learner on this programme you will be required to meet the following objectives:

• Successfully complete the Learnership Training Contracts at a registered Clicks Pharmacy and under an approved tutor
• Attend the required training interventions and successfully complete the competency assessments
• Submit a Portfolio of Evidence
• Provide support to the healthcare team in one of the Click's Pharmacies under the supervision of a registered Pharmacist and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC)

Minimum requirements

Qualification requirement:

• Essential requirement: completion of Grade 12 with a minimum of 50% in Mathematics (or 60% in Mathematical Literacy) ; 50% in English and a Pass in Life Science (Biology)/Physics

Skills, Abilities and Job Related Knowledge:

• Customer service orientated
• Teamwork
• Integrity
• Accuracy and attention to detail
• Numeracy
• Literacy
• Computer Literacy

Essential Competencies:

• Adhering to Principles and Values
• Working with People
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Relating and Networking
• Planning and Organising

Preference will be given to individuals that:

• Meet the Company's EE targets as set out in our employment equity plan
• Meet the furtherance of the National agenda for the development of unemployed youth

Work back agreement:

• Successful applicants will be required to enter into a work back agreement and will be required to work for Clicks as a qualified Pharmacist Assistant for a period equal to the length of the learnership period as a minimum

Contractual hours:

• 45hrs 6days

go to method of application »

About the Job

Introduction

• To maximise the efficiency of the departments' buying processes by ensuring effective communication and administration. Providing analytical support into product performance, promotional sell through, range reviews and category performance

Job description

• Administratively manage and support all aspects of the Merchandise critical paths, e.g., accurate new lines listing, product development process, tracking promotions and sign-off with the buyer, loading and maintaining Co-Ops, imports, Letter of Authority’s and new store openings.
• To liaise with stores and vendors with regards to pricing queries, product availability, promotions and action these requests or issues timeously.
• To co-ordinate internal marketing activities (including ClubCard) and to manage the control and review of marketing and omni-channel samples, images and pricing of promoted items, both internally (BTB, Club card, Red-line, Brand Managers) and externally (vendors).
• To prepare and complete the Merchandising manual for sign off by Buyers as per the Buyers brief.
• To obtain the supplier confirmation and submit TEM Bill backs to maintain and improve the profitability of the category.
• Weekly analysis of new product launches within category against Key Performance Indicators to provide key insights for scorecard and key reporting functions i.e. outstanding order reports, promotions sell through etc.
• To assist in ensuring speed to market in listing new products by timeously submitting accurate new line forms and cost and sell price information to the relevant teams.
• To administer and maintain the product database, e.g. listing products, vendors, product status etc.
• To co-ordinate and track supplier in-store promotion/product activation process.
• To manage general office administration (filing, account queries, minute taking) and ad hoc duties as required by the department.

Minimum requirements

Job Related Knowledge

• 3-9 months’ administrative process' (Essential)
• Knowledge of buying and planning principles – 1 year (Essential)
• Knowledge of query resolution

Job Related Skills

• Problem solving and analytical thinking
• Attention to detail
• Competency in all computer packages, i.e. Outlook, Excel, PowerPoint
• Time Management
• Planning and Organising
• Decision making
• Verbal and written communication

Job Experience

• 3-9 months administrative retail experience (Essential)/ or successful completion of a Merchandise Graduate Programme.
• Previous experience as a category assistant
• Previous experience working with critical paths and project deadlines

Education

• B Degree or Diploma in Retail, Purchasing Management or similar (Essential)

Job Related Competencies

• Persuading and Influencing
• Analysing
• Learning and Researching
• Cope with Pressures and Setbacks
• Adhering to Principlse and Values
• Delivering Results & Meeting Customer Expectations
• Following Instructions and Procedures

go to method of application »

About the Job

Introduction

• To train and be able to manage all departments of the store and once found competent to assume the relevant management duties thereby supporting and assisting the store manager in their duties or during their absence.

Job description

• To fully understand and to take ownership of own development towards completing the Trainee Manager programme ensuring self-readiness for sign off within 12 months.
• To train and be found competent in all departments of the store and thereafter be able to assist the SM in such departments and in managing the store as required.
• To attend all required classroom training sessions as per the TM programme and implement the learning's and/or skills within the store environment under the guidance of the SM.
• To be a role model for staff presenting the image and behaviours of management to which the company aspires through its values
• To ensure a high level of customer care through being visible and by proactively approaching customers at all times

Minimum requirements

Job requirements

• Relevant 3 year tertiary qualification (Business Management, Retail Management, Business Science, Marketing Management, Finance Management, HR Management ) (Essential)
• In possession of a matric certificate (Grade 12) with pure Maths 50% and English 50% (Essential)
• Retail and/or management experience (advantageous)

Skills, Abilities and Job related Knowledge:

• Strong interpersonal and communications skills
• Computer literacy and analysing skills
• Planning and organising
• Conflict management Competencies
• Leading and Deciding
• Supporting and coordinating
• Interacting and presenting
• Analysing and interpreting
• Creating and conceptualising
• Organising and executing
• Adapting and coping
• Enterprising and performing

Contractual hours:

• 45hrs 6days

go to method of application »

About the Job

Introduction

• Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager.

Job description

Job Purpose:

• To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

Job Objectives:

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
• To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
• To timeously and efficiently resolve all customer queries in line with the Company's policies.
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Minimum requirements

Qualifications and Experience:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at grade 12 level
• Essential: Relevant Retail/Business Management qualification (External applicants)
• 1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
• Numeracy and stock management experience

Skills, Abilities and Job Related Knowledge:

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of competency based interviewing
• Results and target driven
• Sound managerial skills
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies:

• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Relating and Networking
• Following instructions and procedures
• Working with people
• Analysing
• Planning and organising
• Coping with Pressures and Setbacks

Contractual hours: 45hrs 6days

go to method of application »

About the Job

Introduction

• To ensure the efficient operation of the dispensary and to ensure service excellence by delivering high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.

Job description

Job Objectives:

• To provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
• To efficiently execute all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
• To ensure the operational viability of the dispensary through focusing on core dispensary and clinic targets.
• To ensure competent and motivated employees by overseeing training and development of Pharmacist Assistants and Pharmacist Interns in line with SAPC requirements when required.
• To execute customer service initiatives in the dispensary to ensure a great customer experience, driving of customer loyalty and achievement of club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Education and Experience Requirements:

• Essential: Registered Pharmacist with SAPC
• Desirable: Retail Pharmacy experience
• Desirable: Unisolve experience

Job Knowledge and Skills Required:

• SAPC and relevant legal knowledge
• Ethical working practice and compliance
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of patient care, professional counselling
• Knowledge of customer service excellence
• Tutorship and coaching skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Interpersonal skills (Customer service orientation and effective patient care)
• Computer literacy
• Strong financial acumen

Essential Competencies

• Following instructions and Procedures
• Relating and networking
• Delivering Results and Meeting Customer Expectations
• Relating and networking
• Planning and Organising
• Coping with Pressures and Setbacks
• Entrepreneurial and Commercial Thinking
• Working with people
• Adhering to Principles and Values

go to method of application »

About the Job

Introduction

• The Body Shop is an International brand of luxury bath, body and beauty products operating in retail locations throughout South Africa. We currently have a vacancy for a Trainer. The main purpose of the job is to support the brand in achieving strategic objectives and operational excellence through developing people who are optimally inducted and up-skilled, through relevant and agreed training and coaching.

Job description

• To coordinate the delivery of learning activities in line with the approved calendar, budget and business requirements.
• To deliver management development programmes, according to group standards, in order to develop organizational capability and to meet current and future business needs.
• To deliver learning and development programmes that supports the organizational Transformation Agenda.
• To deliver learning and development interventions in line with quality standards in order to achieve learning outcomes and business objectives.
• To evaluate, monitor and report on learning and development interventions, in line with quality management standards and business requirements in order to ensure positive business and learner impact as well as continuous improvement.
• To comply with group policies, quality assurance standards and regulatory requirements.
• To provide learning and development advise, guidance and support to business stakeholders in line with group policy and standards in order to achieve business objectives.

Minimum requirements

Job Objectives:

• To analyse needs, design, plan, communicate, organise and co-ordinate the training calendar and subsequent training events (internal and external), as agreed with the Business Leader and Training Strategy.
• Facilitate training as per training calendar and perform coaching where appropriate.
• Conduct assessments during and after training, and communicate results timeously to all relevant parties.
• Keep record of training events by using attendance registers, logging training records onto the CRS system and reporting training results to relevant parties.
• Support training and development projects where agreed.
• Support with course material maintenance and training program design, where assigned and realised.
• Ensure own business updates and understanding to allow effective and real time skill transfer.
• To support line by overseeing and driving the implementation of key training programs (e.g. TBS Store Manager Development Program).
• Build and maintain relationships with key stakeholders and use these relationships to actively drive a development culture within The Body Shop.

Qualifications and Experience:

• Matric/Grade 12 (essential).
• 3 Year Diploma or Degree (occupational directed education, training, development practitioner (ODETDP) (essential).
• 3-5 years within training and development in a retail environment (store specific).
• 3 years experience in facilitation and presentation.
• 2 years experience in instructional and course design.
• Business (operational) experience.
• Assessor and moderator experience.

Skills, Abilities and Job Related Knowledge:

• Training needs analysis.
• Knowledge of TBS products lines and operations.
• Knowledge of NQF, SAQA, Skills Development act.
• Knowledge of training and development framework and methodologies.
• Communication and marketing skills.
• Verbal and written communication skills (report writing).
• Conflict and dispute management skills.
• Service and budget negotiations skills.
• High-level presentation skills.
• Change management facilitation skills.