Job Vacancies at Core Group

Job Description

• Core Group is the home of the world’s leading consumer technology brands in Africa. We are passionate about delivering exceptional products, outstanding service, and premium retail execution. As we continue to expand, we are looking for a driven and results-oriented Regional Sales Representative to join our Gauteng team.

Position Overview:

• As a Regional Sales Representative, you will be responsible for driving sales performance, operational excellence, and brand execution across your allocated retail partners within the Gauteng region.
• You will act as the face of our brand in-store, ensuring strong relationships with retail partners, optimal stock management, and best-in-class merchandising and training execution.
• This role requires a highly motivated individual who thrives in a fast-paced environment, is comfortable working independently, and is passionate about delivering results.

Key Responsibilities:

• Drive regional sales targets by ensuring strong in-store execution, promotional support, and consistent engagement with retail partners.
• Act as the primary point of contact for retail partners within your region, building strong relationships and ensuring a positive and productive partnership.
• Monitor stock levels, identify gaps, and collaborate with internal teams to ensure adequate availability and replenishment to maximise sales opportunities.
• Facilitate product training sessions for in-store staff, ensuring teams are knowledgeable, confident, and equipped to sell our products effectively.
• Ensure execution of all marketing initiatives and planograms within retail outlets. Maintain premium visual merchandising standards aligned to brand guidelines.
• Track store performance, analyse sales data, and provide regular feedback and reporting to management on trends, risks, and opportunities.
• Identify areas for process improvement and implement effective solutions to enhance regional performance and partner satisfaction.

Requirements:

• Matric Certificate (Compulsory)
• Relevant tertiary qualification (Advantageous)
• 3–5 years’ experience in sales, channel management, or retail operations
• Proven track record of meeting and exceeding sales targets
• Strong communication and presentation skills (must be comfortable facilitating training sessions)
• Excellent organisational and time management skills
• Strong analytical ability and attention to detail
• Ability to work independently and manage a regional territory
• Knowledge of consumer technology industry preferred
• Must have a valid driver’s license and own reliable vehicle

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Job Description

• Core Group is looking for a detail-oriented and proactive AppleCare Supply Chain Controller to support the day-to-day supply chain operations for AppleCare. This role is responsible for coordinating inbound shipments, managing stock orders and replenishment, maintaining accurate inventory records, and ensuring timely reporting and query resolution.
• The successful candidate will play an important role in maintaining an efficient flow of goods and information between Apple, service centres, Apple Authorised Service Providers (ASPs), logistics partners and internal stakeholders. Accuracy, process discipline, strong communication skills and the ability to resolve queries efficiently will be essential to success in this role.

Key responsibilities

Inbound logistics and shipment processing

• Coordinate inbound shipment processing, including creating Logistics Control Transactions (LCTs), processing Goods Received Vouchers (GRVs) and ensuring stock allocations are communicated promptly.
• Verify shipment documentation, quantities, values and other relevant details to ensure accurate system processing.
• Provide commercial invoice documentation to logistics partners for applicable shipments within the required timeframes.
• Maintain and update shipment trackers daily, ensuring shipment information is accurate and up to date.
• Monitor shipment progress and ensure all required documentation is processed timeously.

Stock ordering and replenishment

• Process non-replenishment orders for standard and PLG product lines for service centres and Apple Authorised Service Providers in line with the agreed ordering schedule.
• Process PLG batch orders within the required turnaround times.
• Manage stock orders for ASPs, iStore and service centres, including Apple TSL orders, tools and consumables.
• Capture and manage requisitions across GSX and Syspro, ensuring that order information, quantities and pricing are aligned across both systems.
• Track order progress through GSX and FileMaker, identify potential delays and proactively escalate orders at risk of missing lead times.
• Verify order quantities, pricing structures and account details against approved documentation before submission.

Inventory management and reporting

• Generate new spare part numbers in Syspro and FileMaker, ensuring accurate descriptions, pricing and system information.
• Compile, validate and upload weekly Apple TSL In-Transit and On-Order reports to Apple's Partner Connect portal.
• Reconcile internal records against reporting data and investigate discrepancies before submission.
• Maintain accurate inventory and order information to support effective stock management, planning and operational decision-making.

Service support and stakeholder relationships

• Respond to queries relating to stock availability, shipment status, customs duties, claims and other supply chain matters.
• Acknowledge and resolve queries within agreed service levels, escalating complex or unresolved matters to the Supply Chain Supervisor where necessary.
• Process claims within the required timeframes and proactively follow up on outstanding items.
• Maintain clear records of queries, claims, resolutions and escalations to support tracking and reporting.
• Build and maintain professional working relationships with Apple, DSV, freight agents, service centres, ASPs and internal stakeholders.
• Monitor partner service levels and promptly escalate recurring service failures or relationship concerns.

Performance management and company values

• Maintain an up-to-date Key Performance Area (KPA) document and participate actively in monthly performance scorecard discussions.
• Monitor individual performance objectives, identify potential challenges and communicate progress to the Supply Chain Supervisor.
• Demonstrate Core Group's values of Customer Focus, Passion, Innovation, Get Things Done, Teamwork, Embrace Differences and Integrity.
• Contribute to a collaborative, accountable and solutions-focused team environment.

Minimum requirements

• Matric certificate.
• Practical experience in a sales, administration or operational support role.
• Strong Microsoft Excel skills.
• Experience working with multiple currencies.

Advantageous experience

• A diploma or degree in Supply Chain Management, Logistics, Business Administration or a related field.
• Experience in supply chain operations, logistics, inventory management or order processing.
• Familiarity with import and export processes, freight documentation and customs requirements.
• Experience working with ERP systems, preferably Syspro.
• Exposure to Apple GSX, FileMaker or similar inventory and order management systems.

Key competencies

• Attention to detail: Maintains accurate records and ensures transactions, pricing, quantities and documentation are correct.
• Systems proficiency: Able to work confidently across multiple systems and maintain consistency between platforms.
• Planning and organisation: Manages competing priorities, deadlines and recurring operational tasks effectively.
• Problem-solving: Investigates discrepancies, resolves queries and identifies practical solutions.
• Communication: Communicates clearly and professionally with internal and external stakeholders.
• Teamwork: Works collaboratively with colleagues and supply chain partners to achieve shared objectives.
• Process discipline: Follows established procedures consistently and accurately.
• Accountability and reliability: Takes ownership of tasks, follows through on commitments and proactively manages outstanding items.
• Customer focus: Understands the importance of timely, accurate service to internal and external customers.
• Performance objectives are achieved while consistently demonstrating Core Group's values.

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Job Description

• Core is looking for a reliable and organised Stock Controller / Receiving & Mailroom Clerk who enjoys keeping things running smoothly behind the scenes.
• You'll play an important role in making sure stock, parcels, courier deliveries, internal mail and marketing materials get to the right place, at the right time, with accurate records to back everything up.

What you'll be responsible for

• Receiving, checking and recording incoming stock and deliveries
• Maintaining accurate stock and inventory records
• Conducting stock counts and assisting with reconciliations
• Receiving and distributing parcels, mail and internal documentation
• Preparing parcels and stock for dispatch
• Coordinating courier collections and deliveries
• Preparing waybills and maintaining courier records
• Tracking deliveries and resolving delivery queries
• Picking, packing and distributing marketing materials to iStore branches
• Maintaining accurate receiving, stock, mailroom and dispatch records
• Keeping the receiving and mailroom areas organised, clean and secure

What you'll need

• Grade 12 / Matric (Minimum requirement)
• 1–2 years' experience in stock control, receiving, dispatch, warehousing, logistics, mailroom operations or a similar environment
• Good Microsoft Office skills, particularly Excel and Outlook
• Strong attention to detail
• Good numerical and administrative skills
• Strong organisation and time management
• Good communication and problem-solving skills
• Ability to manage multiple priorities
• Ability to lift and move stock and parcels when required
• Willingness to work additional hours when operational requirements demand it
• Be reliable and dependable
• Experience with inventory, stock-control, courier or dispatch systems will be an advantage.

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Job Description

• We are seeking a dynamic and results-driven Channel Manager to lead and expand our Microsoft Surface partner channel. In this role, you will drive revenue growth and channel expansion by building a healthy, qualified pipeline, onboarding and activating resellers, enabling partners through targeted training and toolkits, and ensuring disciplined operational execution.

Key Responsibilities

• Sales Performance & Target Delivery: Achieve monthly, quarterly, and annual revenue targets through disciplined reseller channel execution. Drive strong revenue growth across quarters and increase attach rates for accessories and extended warranties.
• Pipeline & Account Management: Maintain weekly pipeline hygiene compliance with clear opportunity staging, next steps, and realistic close dates. Accelerate deal progression by conducting proof-of-concepts, trials, and live demos while conducting regular account engagement touch-points across key partners.
• Reseller Onboarding, Segmentation & Activation: Maintain a comprehensive reseller database aligned with Microsoft account lists. Classify and segment partner tiers , onboard new strategic resellers with complete starter kits within two weeks of signup, and drive active revenue generation across the reseller base.
• Training & Partner Readiness: Plan and deliver comprehensive onboarding and product enablement sessions. Drive partner certification rates and maintain up-to-date, co-branded sales enablement toolkits for reseller sales teams.
• Marketing & Campaign Execution: Collaborate with resellers to execute targeted co-marketing demand generation campaigns. Oversee regular partner marketing communications, maintain email/promotional cadences, and track open rates, click-throughs, and campaign conversions to optimize ROI.
• New Channel & Strategic Initiatives: Expand into non-traditional channels (Retail and Telco), lead monthly check-ins with newly onboarded partners to remove operational blockers, and actively manage monthly deal registrations, renewals, and partner loyalty program participation.
• Operational Excellence & Compliance: Align weekly stock and inventory forecasting against pipeline demand. Manage deal registration approvals, handle monthly finance provision submissions, oversee end-to-end RMA/warranty administration, and resolve operational blockers swiftly.
• Reporting & QBR Contribution: Ensure high CRM data hygiene and submission timeliness. Deliver key reseller performance metrics, market insights, and strategic updates for Quarterly Business Reviews (QBRs).

Requirements & Qualifications

• Experience: 3–6+ years in channel sales, partner development, or business development within the technology sector.
• Education: Diploma or Degree in Business, Marketing, IT, or a related field (advantageous).
• Skills: Strong expertise in channel sales motions, CRM discipline, quoting, deal registration, and forecasting tools (e.g., Excel, Monday.com, or CRM platforms).

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Job Description

• Core Group represents some of the world’s most valued technology brands across Sub-Saharan Africa. As the region’s leading Apple distributor, with a relationship dating back to 1995 in South Africa, we also distribute brands such as DJI and Nintendo.
• Our business spans supply chain, marketing, channel management, enterprise sales and retail support across several African markets. We empower people and organisations through leading personal technology products and services.

​​​​​​​About the role

• Are you a natural problem solver who enjoys technology and helping people?
• We are looking for a Service Desk Analyst to provide first-line technical support across the Core Group ecosystem. You will help users resolve hardware, software and ERP queries, manage support tickets and deliver a friendly, reliable support experience.
• Alongside day-to-day troubleshooting, you will turn recurring queries into practical guides and knowledge articles that help users and support the development of future AI support tools.

Key responsibilities:

• Monitor, prioritise, manage and route support tickets in Freshservice.
• Troubleshoot and resolve first-line hardware, software and ERP queries.
• Support Apple devices and systems across multiple territories.
• Escalate complex issues with clear diagnostic information and details of troubleshooting already completed.
• Identify recurring issues and develop standard operating procedures, help guides and FAQs.
• Maintain accurate IT asset records and assist with quarterly asset audits.
• Keep users informed throughout the support process and provide professional, customer-focused service.

Minimum requirements:

• Matric.
• One to two years’ experience in a Service Desk or Helpdesk environment.
• Experience using Freshservice or a similar IT service management tool.
• Good troubleshooting knowledge of macOS, iOS and Windows.
• Basic knowledge of ERP systems and retail operations.
• A strong interest in Apple products and technology.
• Strong analytical skills and clear written and verbal communication.
• The ability to manage competing priorities in a fast-paced environment and support users across multiple time zones.

Advantageous qualifications:

• A National Diploma in IT or a related field.
• ITIL Foundation certification, completed or in progress.
• Apple Certified Support Professional certification.

What success looks like:

• You will respond promptly and resolve tickets within agreed service levels, maintain accurate support and asset records, and contribute useful knowledge articles regularly. Your work will help improve customer satisfaction, reduce reopened tickets and ensure quarterly scorecard updates and asset audits are completed.