Job Vacancies at Discovery Limited

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Achieve Health Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
• Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
• At least 1year sales experience, preferably in an outbound telesales environment
•   Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage
• PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

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Key Outputs

The successful candidate will be responsible for but not limited to:

Function:

• Perform health assessments on patients in order to identify individual patient risk factors
• Work closely with the facility promoting the uptake of CCP
• Maintaining relationships between the acute hospital, the specialists and the rehabilitation facility and Discovery Health

Other responsibilities include:

• Disease education to promote treatment compliance and condition management
• Attendance of multidisciplinary team meetings and family meetings
• Assist with benefit navigation and access
• Assisting in obtaining discretionary funding for members outside of plan benefits
• Facilitate a handover to the Member Care Program for further out of hospital management

Personal Attributes:

• Strong communication skills
• Ability to work closely within a multidisciplinary team
• Ability to build and maintain relationships
• Passion for disease management
• Strong organizational skills
• Ability to work independently (self-driver)
• Drive to improve patient care
• Ability to recognize boundaries and limitations
• Creative thinker/solutions driven

Qualification & experience:

The following requirements are essential:

• Matric
• Registered Nurse or Enrolled Nurse(working under supervision of RN, colleague in the same region)
• 2 years Discovery Health experience- MCP or AIB
• Valid SANC Registration
• 5 years industry experience with a minimum of 2 or more of the following:
• Clinical Nursing Experience
• Care Management or similar experience
• Multidisciplinary team experience
• Valid driver’s license and own transport
• Microsoft Office

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Areas of responsibility may include but are not limited to:

Campaign delivery and management

• Unpacking complex business needs and provide creative solutions considering all stakeholders and best practice principles for communication journeys and campaigns.
• Directly managing and contributing to the creation and delivery of high-quality communication campaigns and journeys.
• Collaborating closely with key stakeholders, including product owners within the Discovery Bank marketing team, senior business people and cross-departmental teams to develop full lifecycle journeys that are relevant and appealing to target audiences, to help achieve company and business unit objectives, including driving profitability.
• Ensuring each campaign or journey has clear metrics that are aligned to business objectives.
• Defining, implementing and changing processes as needed.
• Ensuring that creative solutions are in line with the Discovery marketing model – and consistent across all brands, businesses and communities.
• Building and maintaining relationships with key business stakeholders, both at a strategic and operational level.
• Managing a budget.
• Coaching people when needed.

Campaign analytics

• Carry out post-campaign analysis to report KPIs and distribute learnings, in collaboration with business stakeholders.
• Routinely analyse data and troubleshoot to understand issues and identify solutions.
• Develop and analyse key marketing metrics to ensure campaigns are meeting goals.
• Analyse email campaigns to make recommendations for enhancing their effectiveness.
• Continuously optimize strategies to drive higher returns including A/B and multivariate testing of, for example, subject lines, messages, layout, images, offers, frequency, segments.
• Prepare and disseminate regular reporting.
• Stay on top of industry and international best practice and apply learnings internally.

Education and experience

Qualifications

• Minimum 3-year undergraduate degree or diploma (BA or B.Com in Marketing, Advertising or Communication)
• Postgraduate qualification in marketing is preferable
• Relevant industry qualification(s).

Experience

• Minimum of eight to 10 years’ experience in advertising, marketing or communication (content marketing, product sales, advertising, rewards programmes, and client engagement would be advantageous).
• Minimum of five years in a management position.
• At least five years’ experience in a campaign management role encompassing marketing automation tools, email campaign building, and list selection (marketing, campaign management, communications)
• Experience in the financial services industry is preferred

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Key Responsibilities

Your tasks will typically involve:

• Meetings with staff members and families
• Conducting in-depth reviews of clients' financial circumstances, current provision and future aims
• Analysing information and preparing plans best suited to individual clients' requirements
• Completing risk analyses
• Researching the marketplace and providing clients with information on new and existing products and services
• Designing financial strategies
• Assisting clients to make informed decisions
• Reviewing and responding to clients changing needs and financial circumstances
• Keeping up to date with financial products and legislation
• Contacting clients with news of new financial products or changes to legislation that may affect their savings and investments
• Meeting the regulatory aspects of the role
• Educating and advising clients on their Group Benefits
• Provide Guidance on Retirement Planning

Personal Attributes and skills:

• Strong Customer focus
• Networking skills
• Proactive engagement
• Service orientated mind-set is critical
• Strong Planning and organisational skills
• Client focused approach
• Adaptability
• The ability to explain complex concepts in a clear manner
• Strong analytical skills
• In-depth knowledge and understanding of the Investment sector 

Qualifications and Experience:

Minimum

• Financial Industry related Degree ( Finance or Investment degree)
• RE5 qualification - non negotiable
• A minimum 2 years’ experience as a financial adviser
• Pension Fund/ Umbrella Funds - COB 4
• Higher Certificate in Financial Planning
• 2 years experience in Investment Industry

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Areas of responsibility may include but are not limited to

• Development of strategic sourcing & research strategy and implementation
• Build a diverse sustainable and future-fit talent pipelines whilst also providing insights that guide the sourcing strategies for critical/scarce talent segments.
• Work closely with the BU recruiters to manage the recruitment process for search assignments and measurement of recruiting metrics, like source of hire, quality of hire and time-to-fill.
• Forecasting of future talent needs in line with the business requirements by understanding shifts in the marketplace.
• Management of the end-to-end recruitment process, technologies, and recruitment related initiatives (i.e., in-house events)
• Design attraction methodologies leveraging recruitment marketing channels (i.e., social media), ATS system, referrals, and other creative avenues to generate robust talent pipelines.
• Partner with Business leaders to analyse and interpret internal and external market intelligence data and derive insights for strategic business decision making.
• Contribute to strategic projects i.e., content building, business process optimization, multidisciplinary team engagement.
• Management of external relationships with solution partners i.e., LinkedIn
• In partnership/networking with universities, professional associations, and talent communities to identify critical and diverse candidates.
• Build an intentional professional brand as a subject matter expert on LinkedIn.
• Talent Acquisition policy documentation updates and monthly reporting to monitor and measure return on investment of recruitment solutions. Personal Attributes and Skills Role Model: Acts with integrity, impartiality, and independence, balancing personal, organisation and legal parameters.
• Has a deep sense of own core values and operates within personal boundaries.
• Consistently acts according to organisational and legal principles and agreed processes
• Delivers to expectations and promises
• Accepts responsibility and takes remedial and developmental action when mistakes are made.
• Deals with personal data and information in a highly professional manner and within the boundaries of relevant legislation.

Education and Experience

 Essential

•  HR (Human Resources) or business-related degree 5- 7 years’ experience in strategic recruitment and sourcing at senior levels (executive and critical skills)
• Sourcing research experience (preferably recruitment agency or executive search firm)
• In-depth knowledge of candidate attraction and selection strategies
• Has presence and impact Strength in building and maintaining relationships
• Advantage: Data-analytics capabilities (advanced excel skills)