Job Vacancies at Hach

In this role, you will:

• Engage customers and prospects via phone and email to identify sales opportunities for immediate closure, funnel placement or assignment.
• Generate quotations and PFI’s when required, complete tender documents and vendor application for peer review with Manager/Sales Team
• Stand in for CSR as needed and assist with order processing using Oracle.
• Assist sales team with SFDC updates and follow up as requested.
• Work with the commercial team and channel partners to achieve customer service expectations

Are you qualified?

The ideal candidate will have the following qualifications, experience, and background to perform effectively in the role:

• At least 1 year of experience preferably in the Analytical Instrumentation industry, as this is an internship, the ideal candidate is someone who wants to develop in an analytical sales function later in their career.
• Preferred degree in Marketing or Business Administration or a related field or Diploma/Degree in Chemical/ Instrumentation engineering related studies will be advantageous.
• Excellent English written and verbal communication skills.
• Teamwork and ability to work across Cultures, Countries, Locations, and business teams.

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In this role, you will:

• Schedule site work & workshop in collaboration with Service Manager.
• Develop and implement monthly/yearly departmental goals. 
• Provide the clients with timely responses to requests, maintain and update client database. 
• Ensure follow-up and scheduling calls are being made on time.
• Address any customer queries in a professional and timely manner via phone and emails.
• Prepare & submit quotations to customers.
• Handle Service Contract renewals administration.

Are you qualified?

The ideal candidate will have the following qualifications, experience, and background to perform effectively in the role:

• Bachelor’s degree in business administration, Business Management, or a related field 
• 2-3 years of experience as a Customer Service Coordinator, Customer Service Consultant, Customer Service Representative or a similar role in the Customer Service department 
• Excellent written and verbal communication skills. 
• Familiarity with Oracle, Microsoft Office (advanced Excel skills a definite plus), Service Max and Salesforce.
• Knowledge of the industry norms and practices 
• Good time management, organizational skills, strong analytical and problem-solving abilities 
• Having an eye for detail.