Jobs at Clickatell

The Role

• The Customer Solution and Success Manager will develop and implement best practices to help our largest accounts to grow their Chat Commerce transaction volumes to a critical mass. This is a critical role in helping our clients to achieve their business objectives.Part of the function will focus on pre-sales, as it’s an iterative journey that we take the customer on in up-sell and cross-sell opportunities). The other part of the function will focus on driving customer/consumer adoption of the channel and driving usage velocity in the channel through new use cases.

Responsibilities
We Do The Right Things

• Work in close coordination with the regional Enterprise sales team (i.e. commercial managers and solution architects) to design the optimal consumer experience journey at our Enterprise clients (i.e. optimizing B2B2C CX design).
• Develop and optimize chat user journeys through interactive consultation with the Enterprise clients.
• Develop an exceptional understanding of what is required to ensure that Chat Commerce deployments are successful in terms of consumer experience, ROI & automation of processes.
• Evaluate past and existing Clickatell deployments, extracting lessons learned and best approaches that if applied to new projects will increase the likelihood of successful deal closure.
• Develop companywide strategies (involving all relevant parties) on how to build capabilities to help customers to optimize the CX of Chat Commerce Solutions.
• Contribute to strategic product develop in relation to target markets and specific use cases.
• Work on specific identified accounts (applying the best practices) in collaboration with virtual team across the business, to convince clients to deploy and invest and help them to be successful.
• Take appropriate actions to develop Clickatell's brand as the company that help their customer's to be successful, through proven success stories.
• Operate as a strong team player to achieve various goals and objectives
• Demonstrate ongoing value realisation by defining and documenting the customer’s business objectives, definition of success and key success milestones; performing periodic business reviews and demonstrating value realised from the Clickatell solution.
• Own and manage the customer engagement plan, including a monthly rhythm of business and quarterly performance/value reviews, defining oneself as the voice of the customer, while also developing, executing, and monitoring a strategic Customer Success Plan that incorporates key health KPIs, renewal, and growth plans.

Requirements
We Are On A Learning Journey
Work Experience

• Broad-based business professional with 10+ years of experience in business transformation and project management
• Proven ability to interact with Senior client decision makers, building confidence to deliver on strategic projects
• Successful track record in shaping new generation, transformational products - especially in the retail or financial services verticals.
• Proven track record in understanding and developing consumer journeys in mobile environments to optimize conversational channel deployments.

Knowledge and Abilities

• Good analytic skills to understand previous successes and market dynamics.
• Ability to conceptualise outcomes through a process of integrating diverse disciplines (product functionality, promotional activities, consumer behaviour and return on investments) to develop targeted solutions.
• Strong business acumen, analytical and problem skills, and focus.
• People-person who is skilled at impressing and satisfying customer not only with results but technical capability.
• High-energy, visionary executive with high intellectual horsepower and a proven entrepreneurial track record of defining and delivering new initiatives
• Demonstrated leadership, teamwork and collaboration in a professional setting
• Successful background driving repeatable solutions, technical wins and / or practice wins.
• Excellent communication (written and oral) and interpersonal skills

A Bit About You
Behavioral competency requirements of a Pacesetter:

• Cultivating Talent: Actively drives the development of skills and strengths within the team and recognizes achievements. Coaches the team on procedures, technical issues, and priorities. Leads and contributes to a positive team environment with open communication and clear goals. Listens to team members’ feedback and resolves any issues or conflicts.
• Managing Resources: Manages resources optimally by making the right decisions that impacts how resources are used and for what benefit. Accurately estimates, forecast, projects, and monitors available levels of relevant resources and makes the right calls.
• Expert Exchanges: Seeks and communicates insights. Acts as access point for information within their team and throughout the organization and ensures sharing of key learnings. Prepares and presents reports, and updates advising on performance and capacity.
• Risk Mitigation: Resolves problems that are complex and drives decision-making processes. Systematically processes key factors when resolving conflict, managing risk, ensuring compliance, and addressing quality concerns.
• Foster Teamwork: Builds relationships and influentially engages across teams to elevate performance. Facilitates brainstorming that delivers the best solutions. Encourages an inclusive culture where voices are heard and being open-minded is valued.
• Emotions and Performance: Puts effort into managing the link between emotions and performance that helps others do their best work by increasing self-awareness and reducing blind spots. Fosters a safe environment where others feel comfortable to take smart risks and build relationships.
• Drive Execution: Develops tactical plans that support the strategy and plans the detail of theprojects, activities, and resources to deliver the goal.
• Coordinating Activity: Develops and manages processes conceptually and technically. Plans, monitors work, and accurately reads situations to course correct and ensure expectations are met.
• Navigating Change: Delivers change by bringing the team together, aligning their work and navigating them through the process. Stays on track by being optimistic and focusing on what is in their control. Executes by getting the right things done by the right people to deliver results.
• Driving Performance: Relentlessly reviews dashboards, systems, KPIs, procedures, and processes, and drives the team’s performance to incrementally improve results. Ensures processes are effective while aligning to best practice and increasing value.

Benefits
Why You Should Join

• Working with a world-class, award-winning, international team with strong values and a meaningful ambition. You can expect work that will stretch you, grow you, and allow you to shape products and experiences that matter. We are building with intent, learning continuously, and creating real impact.

Other benefits include:
Medical Aid contribution

• Pension fund contribution
• Quarterly performance incentive bonus
• Risk benefit company contributions
• Reimbursable communications allowance for internet and mobile phone bills
• Half-day off on your birthday
• 5 personal days leave a year, over and above your annual leave + ½ day off on your birthday
• Flexible working conditions (remote & in person) with access to office hubs as required *current policy
• Home office set-up with laptop, monitor and other related items.

Application Deadline

December 15, 2026

go to method of application »

The Role:

• The GDR is the qualification and routing layer between Marketing, Product-Led Growth (PLG), Growth and Sales. The role converts inbound interest, targeted outreach engagement and referred PLG leads into well-qualified HubSpot Deals, with a clear next step and a disciplined handover. Success is measured by the quality, speed and commercial value of leads progressed, not simply by activity or meetings booked.

We Do The Right Things

Responsibilities of the Role
Inbound lead qualification and routing

• Respond to and work assigned inbound leads within agreed service levels.
• Assess ICP fit, organisation profile, use case, need, intent, stakeholder relevance and likely route to market.
• Qualify leads in or out and record a clear disposition and supporting context in HubSpot.
• Create and hand over qualified HubSpot Deals to the appropriate Account Executive (AE).
• Route suitable leads to PLG/self-service or nurture paths in line with agreed routing rules.

Target-account outreach

• Align with Marketing and Sales on agreed target-account lists, campaign priorities, messaging and follow-up plays.
• Research target organisations and relevant stakeholders before engagement.
• Execute coordinated outreach across approved channels and follow up on Marketing campaign engagement.
• Establish contact, test interest and qualify prospects before handing accepted Deals to the relevant AE.
• Provide structured feedback to Marketing on engagement, objections, messaging and reasons for non-conversion.

Review of referred PLG leads

• Receive high-potential PLG customers or leads identified and referred by the PLG/product process.
• Review the referred customer’s profile, product usage context, use case, commercial potential and need for managed engagement.
• Determine whether the lead should remain in PLG/self-service, move to a Growth Manager for managed onboarding, or be converted into an AE-led Deal.
• Complete the appropriate handover with relevant customer context, routing rationale and agreed next action.

CRM, reporting and feedback

• Maintain accurate lead status, source, qualification evidence, Deal association, next steps and routing outcomes in HubSpot.
• Ensure every AE or Growth handover is complete, timely and actionable.
• Track funnel performance, ageing, conversion and disqualification reasons.
• Analyse recurring patterns in qualification, objections, product fit, campaign response, routing and conversion, and translate them into evidence-based recommendations for Sales, Marketing, PLG and Revenue Operations.
• Decision rights and ownership: The GDR owns qualification, route recommendation, CRM evidence and handover quality up to formal acceptance by the receiving owner. The receiving AE or Growth Manager owns opportunity progression after acceptance. Final routing rules, qualification standards and exceptions are governed jointly by Sales, Marketing, PLG and Revenue Operations.

We Are On A Learning Journey
Requirements of the Role
Experience and capabilities

• 2–4 years’ experience in sales development, business development, inside sales, lead qualification or a similar B2B role; SaaS or technology experience is preferred.
• Practical experience using a CRM, preferably HubSpot, to manage leads, contacts, companies, Deals and activity.
• Confident prospecting, discovery and business communication skills across phone, email, LinkedIn and virtual meetings.
• Ability to research accounts, understand business use cases and distinguish genuine buying intent from general interest.
• Commercial judgement to route leads appropriately across PLG, Growth and AE-led motions.
• Strong follow-through, data discipline and ability to collaborate across Marketing, Sales, Growth, PLG and Revenue Operations.

A Bit About You

• Team Player: Self-directed and dedicated team player who positively engages with the team to solve.
• Optimizing Processes: Optimally utilizes the tools and resources available to maximizes output. Conducts day-to-day operations using best practice to achieve effectiveness and accuracy. Continuously reviews and makes recommendations for process improvements.
• Expert Thinker: Equipped with specialist knowledge and makes recommendations that are practical, smart and ready to implement. Remains up-to-date in the industry and offers technical advice, and support to own team and others.
• Effective Problem-Solver: Resourceful, persistent, and creative when solving problems. Able to be analytical and follow a logical process to make decisions. Finds the balance between a good and quick decision through experience and knowledge. Able to present and explain thinking and the resulting decision.
• Connecting Collaboratively: Actively connects to bring cohesion and deliver excellence. Sees the value in working closely with different specialities and teams to ensure all operations are aligned to meet the required objectives.
• Maximizing Awareness: Recognizes emotions and how it affects behavior and relationships. Self-aware and picks up on emotional cues in situations. Self-manages and empowered to show initiative, follow through on commitments, and work well in a team. Listens, reflects, and responds effectively to constructive criticism.
• Enabling Strategy: Implements the action plans in order to produce practical outputs while considering the implication, and consequences for the organization and our customers.
• Action Orientated Mindset: Know-how to skilfully approach technical activities to deliver value. Eager to deliver new or improved solutions to drive the organization forward. Focused on what needs to be done and ensures follow-through on all commitments.
• Embracing Change: Invites change and stays focused and resilient, and chooses responses that are positive when feeling uncertain. Remains flexible, adaptable, and open to opportunities to be innovative. Uses failure as an opportunity to learn and grows. Thinks ahead, anticipates, and acts.
• Driving Delivery: Goal-oriented and monitors processes and systems to ensure tracking towards goals despite challenging and stressful situations. Sets high standards for quality and performance and provides metrics to show improvements as well as real-time variance for effective tracking.

Why You Should Join
Perks of the Role
Working with a world class, award winning, international team with strong values and perspectives on the world. You can expect to become the best version of you in terms of your career and the challenges that will test and grow you. We have a learning culture, we take risks and we are here to make an impact, if that resonates, you will thrive here. Other things you may wonder about that we do also offer:

• Medical Aid contribution
• Pension fund contribution
• Risk benefit company contributions
• Reimbursable communications allowance for internet and mobile phone bills
• Half-day off on your birthday
• 5 personal days leave a year, over and above your annual leave + ½ day off on your birthday
• Flexible working conditions (remote & in person) with access to office hubs as required *current policy
• Home office set-up with laptop, monitor and other related items.

go to method of application »

The Role

• As the Senior Manager: Revenue Operations, you will translate Clickatell’s commercial priorities intcoordinated go-to-market plans, operating rhythms and measurable execution.
• You will lead alignment, governance and operational discipline across Marketing, Sales, Customer Success, Customer Growth and Product-Led Growth, with a primary focus on the sales and revenue acquisition engine.
• You will support capacity, coverage and territory planning; govern funnel performance and cross-functional handoffs; coordinate priority go-to-market initiatives; and establish consistent reporting, forecasting and performance measurement across the revenue organisation.
• Reporting directly tthe VP: Revenue Acquisition and Operations, you will provide the operating frameworks, insights and performance visibility required timprove execution and support sustainable business growth.

We Do The Right Things

GTM coordination 

• Coordination of Clickatell's GTM operating model through a Sales lense, ensuring alignment across Marketing, Sales, Customer Success, Customer Growth, Product-Led Growth. 
• Track & coordinate the GTM operating rhythm, including strategic and annual planning cycles, pipeline and forecast reviews, account inspections and handovers, growth reviews, cross-functional GTM initiative tracking and executive reporting forums, in coordination with Sales, Customer Growth and Customer Success leaders.
• Identify operational bottlenecks and process gaps impacting growth performance and implement scalable improvements.
• Coordinate customer facing team enablement programs in partnership with HR.

Lead Management & Funnel Governance

• Govern end-to-end lead management process from lead creation by Sales & Marketing through qualification, acceptance, conversion and revenue realization.
• Design and optimize inbound and outbound lead management processes, ensuring effective handoffs between Marketing, SDRs, Sales and Customer Growth teams as PLG motions mature.
• Define/Optimise lead routing rules, qualification criteria and service level agreements across all customer acquisition channels.
• Monitor conversion performance and lead leakage, driving continuous improvement of funnel effectiveness.
• Strategic Account & Account-Based Marketing Coordination
• Maintain strategic account lists and account assignment processes tensure alignment across Sales, Marketing, Customer Success and Partnerships.
• Track account engagement, penetration and opportunity progression across key strategic accounts.

Customer Growth & Lifecycle Optimization 

• Coordinate customer growth motions across Customer Success, Customer Growth and Marketing timprove expansion visibility, retention focus and net revenue growth.
• Develop lifecycle management frameworks that improve visibility intacquisition, onboarding, adoption, expansion and retention activities.
• Ensure expansion opportunities are identified, tracked and executed consistently across the customer base in the CRM.

GTM Analytics, Governance & Reporting

• Define GTM performance metrics and reporting frameworks across acquisition, pipeline generation, customer growth and partner contribution. (in conjunction with Commercial finance)
• Ensure accurate CRM governance and operational discipline 
• Provide executive visibility intGTM performance, highlighting trends, opportunities, risks and recommended actions.
• Own GTM analytics and executive reporting, using insights timprove execution effectiveness and investment decisions.

Cross-Functional Alignment & Execution

• Act as the primary coordination point across GTM teams, facilitating alignment and execution against company growth priorities.
• Build and maintain strong relationships across Product, Marketing, Sales, Customer Success, Revenue Operations and Commercial Finance.
• Create clear decision-making structures, governance processes and accountability frameworks that enable efficient execution.

 We Are On A Learning Journey

• Relevant experience in Revenue Operations, GTM Operations, Sales Operations, Commercial Operations, Business Operations or related leadership roles within a SaaS or technology organization.
• Proven experience driving alignment across Marketing, Sales, Customer Success and partner ecosystems.
• Experience designing and implementing scalable GTM processes and operating models.
• Experience managing CRM-driven operating environments and data-driven decision making. (HubSpot)
• Experience operating within high-growth B2B SaaS or technology businesses.

Knowledge and Abilities 

• Strong understanding of SaaS go-to-market models, customer acquisition motions and revenue growth frameworks.
• Deep understanding of lead management, pipeline generation, account-based marketing and customer lifecycle management.
• Ability twork effectively across marketing, commercial, customer and product organizations.
• Strong commercial, analytical and operational leadership capability.
• Excellent communication, facilitation and stakeholder management skills.
• Advanced capability in building scalable GTM operating models, governance frameworks and execution processes.
• Strong ability toperate across multiple business functions and drive organizational alignment.
• Deep experience translating strategic objectives intmeasurable execution plans and operational outcomes.
• Strong expertise in customer journey design, lead management, account planning and revenue process optimization.
• Proven ability testablish performance measurement frameworks and drive accountability through data and execution governance.
• Ability tbring structure, prioritization and focus in dynamic, high-growth environments.

A Bit About You

• Cultivating Talent: Actively drives the development of skills and strengths within the team and recognizes achievements. Coaches the team on procedures, technical issues, and priorities. Leads and contributes ta positive team environment with open communication and clear goals. Listens tteam members’ feedback and resolves any issues or conflicts.
• Managing Resources: Manages resources optimally by making the right decisions that impacts how resources are used and for what benefit. Accurately estimates, forecast, projects, and monitors available levels of relevant resources and makes the right calls.
• Expert Exchanges: Seeks and communicates insights. Acts as access point for information within their team and throughout the organization and ensures sharing of key learnings. Prepares and presents reports, and updates advising on performance and capacity.
• Risk Mitigation: Resolves problems that are complex and drives decision-making processes. Systematically processes key factors when resolving conflict, managing risk, ensuring compliance, and addressing quality concerns.
• Foster Teamwork: Builds relationships and influentially engages across teams televate performance. Facilitates brainstorming that delivers the best solutions. Encourages an inclusive culture where voices are heard and being open-minded is valued.
• Emotions and Performance: Puts effort intmanaging the link between emotions and performance that helps others dtheir best work by increasing self-awareness and reducing blind spots. Fosters a safe environment where others feel comfortable ttake smart risks and build relationships.
• Drive Execution: Develops tactical plans that support the strategy and plans the detail of the projects, activities, and resources tdeliver the goal.
• Coordinating Activity: Develops and manages processes conceptually and technically. Plans, monitors work, and accurately reads situations tcourse correct and ensure expectations are met.
• Navigating Change: Delivers change by bringing the team together, aligning their work and navigating them through the process. Stays on track by being optimistic and focusing on what is in their control. Executes by getting the right things done by the right people tdeliver results.
• Driving Performance: Relentlessly reviews dashboards, systems, KPIs, procedures, and processes, and drives the team’s performance tincrementally improve results. Ensures processes are effective while aligning tbest practice and increasing value.

Why You Should Join

• Working with a world-class, award-winning, international team with strong values and a meaningful ambition. You can expect work that will stretch you, grow you, and allow you tshape products and experiences that matter. We are building with intent, learning continuously, and creating real impact.

Other benefits include:

• Medical Aid contribution
• Pension fund contribution
• Quarterly performance incentive bonus
• Risk benefit company contributions
• Reimbursable communications allowance for internet and mobile phone bills
• Half-day off on your birthday
• 5 personal days leave a year, over and above your annual leave + ½ day off on your birthday
• Flexible working conditions (remote & in person) with access toffice hubs as required *current policy
• Home office set-up with laptop, monitor and other related items.