Job Vacancies at HomeChoice Holdings Limited

Description

• The ideal candidate will be responsible to coordinate and manage all administrative procedures and systems ensuring a strong internal control environment through the implementation of policies; procedures, Standard Operational Procedures and Self Audit process.

What you will love doing in this role

Drive Operational Efficiencies:

• Plan and execute financial stock takes.
• Ensure showroom processes (inventory, receiving, and frontline) adhere to legal regulations.
• Align showroom merchandise with the current product catalogue.
• Merchandise products according to visual guidelines.
• Manage showroom productivity across all areas to drive sales.
• Develop timely action plans to address and resolve deficiencies.

Stock Management:

• Ensure efficient stock control processes to maintain optimal stock levels.
• Oversee stock taking and counts within the store

Cash Management:

• Implement efficient cash handling procedures (counting, recounting, reconciling discrepancies, making deposits).
• Investigate cash shrinkage, counterfeit currency, and discrepancies in safe and bank balances.
• Reduce cash exposure to prevent robberies and burglaries.
• Track cash flow between POS and the safe.

People Management:

• Provide training on internal controls and educate staff on store risks.
• Offer coaching and guidance to maximize efficiency and ensure compliance.

Reporting:

• Deliver timely reports on the internal control framework and address deficiencies.

Health and Safety Compliance:

• Ensure adherence to health and safety regulations in the store

Requirements

What you’ll need to do this role

• Grade 12/Matric/NQF 4 - Minimum (Required)
• Min 10 years’ experience in Compliance and Admin Management
• Must not be currently debarred or declared not fit and proper in terms of the FAIS Act

What we will love about you

• We love your energy and positive attitude.
• We love your persuasive skills.
• We love your ability to work both independently and as part of a team.
• We love your excellent communication skills.
• We love your strong analytical ability and attention to detail.
• We love your resilience and adaptability to change.

Behaviors we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need

Treat the business as my own

• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun

go to method of application »

Description

• The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation.
• You will assess customer needs, understand pricing and offers, and highlight product features. Additionally, you will resolve customer queries and manage payments, refunds, and credits.

What you will love doing in this role

• Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
• Manage the entire customer journey, from account opening to order processing, ensuring a seamless experience from start to finish.
• Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
• Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
• Adhere to established quality standards, ensuring all processes and interactions maintain the highest level of service and accuracy.
• Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
• Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
• Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
• Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.

Requirements

What you’ll need to do this role

• Grade 12/Matric (Minimum Required)
• 1 years’ minimum experience in retail
• Must be available to work shifts, weekends and public holidays
• Working in the homewares retail industry would be advantageous

What we will love about you

• We love your energy and positive attitude, bringing enthusiasm to every task.
• We love your persuasive skills, guiding others toward desired outcomes.
• We love your ability to work independently or within a team, adapting seamlessly.
• We love your excellent communication skills, building strong connections with others.
• We love your analytical ability and attention to detail, ensuring accuracy.
• We love your resilience and adaptability, thriving in dynamic situations.

Behaviors we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need

Treat the business as my own

• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun

go to method of application »

Description

• The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation.
• You will assess customer needs, understand pricing and offers, and highlight product features. Additionally, you will resolve customer queries and manage payments, refunds, and credits.

What you will love doing in this role

• Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
• Manage the entire customer journey, from account opening to order processing, ensuring a seamless experience from start to finish.
• Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
• Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
• Adhere to established quality standards, ensuring all processes and interactions maintain the highest level of service and accuracy.
• Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
• Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
• Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
• Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.

Requirements

What you’ll need to do this role

• Grade 12/Matric (Minimum Required)
• 1 years’ minimum experience in retail
• Must be available to work shifts, weekends and public holidays
• Working in the homewares retail industry would be advantageous

What we will love about you

• We love your energy and positive attitude, bringing enthusiasm to every task.
• We love your persuasive skills, guiding others toward desired outcomes.
• We love your ability to work independently or within a team, adapting seamlessly.
• We love your excellent communication skills, building strong connections with others.
• We love your analytical ability and attention to detail, ensuring accuracy.
• We love your resilience and adaptability, thriving in dynamic situations.

Behaviors we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need

Treat the business as my own

• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun

go to method of application »

Description

• The ideal candidate will be responsible to coordinate and manage all administrative procedures and systems ensuring a strong internal control environment through the implementation of policies; procedures, Standard Operational Procedures and Self Audit process.

What you will love doing in this role

Drive Operational Efficiencies:

• Plan and execute financial stock takes.
• Ensure showroom processes (inventory, receiving, and frontline) adhere to legal regulations.
• Align showroom merchandise with the current product catalogue.
• Merchandise products according to visual guidelines.
• Manage showroom productivity across all areas to drive sales.
• Develop timely action plans to address and resolve deficiencies.

Stock Management:

• Ensure efficient stock control processes to maintain optimal stock levels.
• Oversee stock taking and counts within the store

Cash Management:

• Implement efficient cash handling procedures (counting, recounting, reconciling discrepancies, making deposits).
• Investigate cash shrinkage, counterfeit currency, and discrepancies in safe and bank balances.
• Reduce cash exposure to prevent robberies and burglaries.
• Track cash flow between POS and the safe.

People Management:

• Provide training on internal controls and educate staff on store risks.
• Offer coaching and guidance to maximize efficiency and ensure compliance.

Reporting:

• Deliver timely reports on the internal control framework and address deficiencies.

Health and Safety Compliance:

• Ensure adherence to health and safety regulations in the store

Requirements

What you’ll need to do this role

• Grade 12/Matric/NQF 4 - Minimum (Required)
• Min 10 years’ experience in Compliance and Admin Management
• Must not be currently debarred or declared not fit and proper in terms of the FAIS Act

What we will love about you

• We love your energy and positive attitude.
• We love your persuasive skills.
• We love your ability to work both independently and as part of a team.
• We love your excellent communication skills.
• We love your strong analytical ability and attention to detail.
• We love your resilience and adaptability to change.

Behaviors we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need

Treat the business as my own

• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun

go to method of application »

Description

• The preferred candidate will assume accountability for overseeing both the general management and operational activities of the homechoice Showrooms within Gqeberha and Surrounds. 

What you will love doing in this role

Performance Management

• Achieve and exceed sales and profitability targets for all stores in the area.
• Leverage data-driven insights to improve store performance, including conversion rates, New Accounts, and Average basket size.
• Develop and implement targeted action plans that address any identified areas of improvement.
• Ensure stores maintain high standards of customer service and brand experience.

Product

• Visual Display Management: Ensure that all stores maintain world-class visual displays that align with brand standards.
• Personal Stylists Culture: Foster a culture where staff act as personal stylists, assisting customers in creating a home they love through expert product recommendations and styling advice.
• Guideline Implementation: Oversee the consistent implementation of visual merchandising guidelines across all stores, ensuring every location reflects the brand’s aesthetic and quality.
• Performance Metrics: Drive performance improvements through effective visual merchandising strategies that enhance gross profit (GP) and average item value.
• Innovation: Regularly assess and update display techniques to stay ahead of market trends and competitor offerings.

Expand into new markets

• Assist in identifying potential new store locations and market opportunities.
• Execute activations within neighboring towns to drive new foot traffic.
• Support new store openings, refurbishments, and store relocations.
• Collaborate with marketing to execute promotional campaigns.

Optimize risk and drive efficiencies

• Mitigate risk associated with cash, stock, OHASA and regulatory requirements in all stores in the area
• Improve the Goods Returned rate to achieve targets for all stores in the area
• Ensure all stores adhere with company policies, procedures, and operational standards.
• Conduct regular store visits to assess merchandising, stock levels and obsolescence, and adherence to visual guidelines.
• Address operational issues and escalate where necessary.
• Improve fraud detection skills in-store through collaboration with Fraud and Training.

People Management & Leadership

• Lead, coach, and develop Store Managers and their teams.
• Drive employee engagement and maintain a positive working environment.
• Manage performance, conduct appraisals, and implement corrective actions where needed.
• Ensure effective succession planning and staff development programs for key positions in the area.
• Manage performance in alignment with HR practices, and competently address cases of misconduct at a store level and/or disciplinary hearing stage.

Living the values

• Live and behave in alignment to the company values and promises.
• Drive value-driven behavior in all stores in the area
• Be receptive to feedback and have the courage to share ideas, feedback and suggestions in the right tone and the right forum

Requirements

What you’ll need to do this role

• Diploma or Degree required in Retail management, business management, or similar
• Minimum of 5 years’ experience in retail sales
• Minimum of 5 years’ experience in a management position
• A valid South African driver’s license

What we will love about you

• Ethical and professional self-starter with high energy levels.
• Excellent planning and organizational skills with a customer centric attitude.
• Natural leader with the ability to mentor and inspire.
• Deadline and target driven with great attention to detail.
• Excellent communication and motivational skills with the ability to communicate at all levels.
• Ability to work well under pressure and manage stress effectively.
• Adaptable, flexible with loads of initiative.

Behaviors we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need

Treat the business as my own

• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun