Job Vacancies at Kaelo

Job Description

The Data Engineer provides a range of relevant and practical data, analytical and reporting solutions and results to business & key-stakeholders, by sourcing, structuring, visualising and automating data into usable business reports and data assets. The Data Engineer is a key member within the Kaelo Reporting Team, who is fundamental in helping business in understanding, trending and measuring data, and in general supporting Kaelo with insights and tools to improve all aspects of their operations and strategy. 

KEY OUTCOMES:

• Gather, clarify, interpret and document reporting requirements from business.

• Analyse source data systems and other unstructured data sources to understand and improve data availability and data quality.

• Extract, transform and load data into central data warehouses and operational data stores, and in doing so build out the organisational data architecture.

• Transform, merge and enrich data from various sources to make it usable and more valuable to the business.

• Write scripts and procedures to automate data jobs, extracts and feeds to ensure a move towards more real-time  and self-service reports and less manual report production.

• Use reporting visualisation tools such as Microsoft Power BI or QlikView to build dashboards and reports that effectively presents and visualises data.

• Mine, analyse and construct manual ad-hoc or prototype reports that help business understand key insights, and/or identify new reports for automation and dashboarding.

• Improve data and information processes and databases where opportunities arise.

Qualifications

PERSON DETAILS: WORK EXPERIENCE
REQUIRED

• 2-4 years working experience in an analytical, reporting or data warehouse team.  

• Practical work experience with trending and presenting data.

• Strong working knowledge of all major database technologies.

EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY
REQUIRED

• A degree in informatics, information science or computer science. 

PREFERRED

• Short courses in specific data analysis, reporting or dashboarding tools.

• Short courses in data analysis, trending, reporting, visualisation or other data techniques.

TECHNICAL SKILLS OR KNOWLEDGE
REQUIRED

• MS Office with advanced Excel. 

• Strong SQL and other relevant database technology. 

• Ability to source data from both structured and unstructured sources. 

• Strong ability to work with, analyse, visualise and report on data using market leading data, reporting and dashboarding tools. 

• Ability to script, extracts and automate key data tasks. (Coding skill will be beneficial.) 

 

Additional Information

• Action orientated

• Collaborative

• Communication

• Business writing skills

• Manages complexity

• Problem solving skills

• Encourages engagement

• Efficient and Effective mind-set

• Planning and organisation

• Resilient and adaptive

• Self-development

• Systems thinking and connecting ability

• Purpose driven

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Job Description

• The Health and Lifestyle Billing Team Leader manages the end-to-end billing process and their billing operational team. They are responsible for the accurate reconciliation and maintenance all debtor accounts. They need to attend to and resolve all internal and external billing queries. The Health and Lifestyle Billing Team Leader has the responsibility of ensuring that their team carries out their responsibilities, while keeping the team motivated and efficient.

KEY OUTCOMES

• Maintenance of Policy Holders, Clients and Intermediaries
• Profile and policy management
• Maintenance of all stakeholder details

 

Manage Billing Processes and Queries

• Process and procedure effectiveness
• Resolve billing issues and queries timeously, ensuring appropriate corrective action  
• Maintain relationship with Intermediaries and HR department including scheduling for various bill runs and problem resolution
• Onsite visits to Human resource departments and brokers from time to time to facilitate smooth operations
• Ensure that all processes and procedures implemented are aligned to the set operational framework for the Billing Operations
• Ensure that workflow continues without interruption

 

Prepare and Manage Billing Runs

• Prepare, schedule and control bill runs and cycle sizes / migrations
• Contribute towards continuous improvement and innovation at process and procedure level

 

Manage Billing Reconciliations

• Manage Debt Outstanding
• Manage Intermediary Commissions
• Manage Premium Bordereaux
• Review and approve the debit orders

 Ensure process is complete by Billing Cycle cut off times

• People and Team Management
• People and team management
• Ensuring participative leadership and strong communication within the team
• Collaboration with all business areas
• Coaching and peer to peer learning
• Supervising the Health billing team

 

Reporting and Information Management

• Maintain data and information relevant to service and operations for the purpose of conducting analyses that influence service specific decision making.
• Reporting on weekly age analysis
•  Attend internal and external meetings

 

Client and Perception Management

Responsible for assessing, clarifying, and validating the client and intermediary needs on an ongoing basis, maintaining high client satisfaction ratings that are up to the business’s standards

•  Liaise with Client Relationship Managers regarding progress and updates

Manage a small portfolio of a high-profile client

• Weekly check ins with clients
• Implementation of new processes and system enhancement

 

Best Practise and Continuous Improvement

• Identifying opportunities by evaluating current business trends, best practise research and principles.
• Working closely with all business units to enhance and promote positive feedback loops and improvements.
• Works closely with all managers and teams coaching and mentoring the team’s development and professional skills.

 

Collaboration and Communication

• Improve and drive cross-functional team collaboration through accurate and focused forms of communication

Qualifications
SPECIAL REQUIREMENTS

• Accuracy and attention to detail
• Operate with integrity (high ethics)
• Customer centricity
• Ability to take initiative and work both in isolation and be a team player

 

PERSON DETAILS: WORK EXPERIENCE

REQUIRED

• 2+ years’ experience in a billing and debt management business area
• Credit control and Billing experience
• Reconciliation experience

 

PREFERRED

• Leadership experience
• Healthcare Industry Knowledge

 

EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY

REQUIRED

• Matric

PREFERRED

Finance Related Qualification

 

TECHNICAL SKILLS OR KNOWLEDGE

REQUIRED

• Computer literacy ,Advanced Excel Skills

PREFERRED

Additional Information

•       Accountability
•       Action orientated
•       Collaborative
•       Communication
•       Business writing skills
•       Manage complexity
•       Problem solving skills
•       Decision thinking
•       Encourages engagement
•       Resilient and adaptive
•       Resourceful
•       Demonstrates self-awareness
•       Purpose driven
•       Significance and values orientated