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  • Posted: Aug 24, 2021
    Deadline: Not specified
  • Kaelo Engage is a content marketing agency specialising in creating socially responsible content. Whereas a traditional public relations agency may only focus on issuing press releases, we leverage our in-depth experience and team’s passion to profile your sustainability initiatives through meaningful and relevant content creation in print, digital, br...
    Read more about this company


    Health and Lifestyle Billing Team Leader (Internal)

    Job Description

    • The Health and Lifestyle Billing Team Leader manages the end-to-end billing process and their billing operational team. They are responsible for the accurate reconciliation and maintenance all debtor accounts. They need to attend to and resolve all internal and external billing queries. The Health and Lifestyle Billing Team Leader has the responsibility of ensuring that their team carries out their responsibilities, while keeping the team motivated and efficient.


    • Maintenance of Policy Holders, Clients and Intermediaries
    • Profile and policy management
    • Maintenance of all stakeholder details


    Manage Billing Processes and Queries

    • Process and procedure effectiveness
    • Resolve billing issues and queries timeously, ensuring appropriate corrective action  
    • Maintain relationship with Intermediaries and HR department including scheduling for various bill runs and problem resolution
    • Onsite visits to Human resource departments and brokers from time to time to facilitate smooth operations
    • Ensure that all processes and procedures implemented are aligned to the set operational framework for the Billing Operations
    • Ensure that workflow continues without interruption


    Prepare and Manage Billing Runs

    • Prepare, schedule and control bill runs and cycle sizes / migrations
    • Contribute towards continuous improvement and innovation at process and procedure level


    Manage Billing Reconciliations

    • Manage Debt Outstanding
    • Manage Intermediary Commissions
    • Manage Premium Bordereaux
    • Review and approve the debit orders

     Ensure process is complete by Billing Cycle cut off times

    • People and Team Management
    • People and team management
    • Ensuring participative leadership and strong communication within the team
    • Collaboration with all business areas
    • Coaching and peer to peer learning
    • Supervising the Health billing team


    Reporting and Information Management

    • Maintain data and information relevant to service and operations for the purpose of conducting analyses that influence service specific decision making.
    • Reporting on weekly age analysis
    •  Attend internal and external meetings


    Client and Perception Management

    Responsible for assessing, clarifying, and validating the client and intermediary needs on an ongoing basis, maintaining high client satisfaction ratings that are up to the business’s standards

    •  Liaise with Client Relationship Managers regarding progress and updates

    Manage a small portfolio of a high-profile client

    • Weekly check ins with clients
    • Implementation of new processes and system enhancement


    Best Practise and Continuous Improvement

    • Identifying opportunities by evaluating current business trends, best practise research and principles.
    • Working closely with all business units to enhance and promote positive feedback loops and improvements.
    • Works closely with all managers and teams coaching and mentoring the team’s development and professional skills.


    Collaboration and Communication

    • Improve and drive cross-functional team collaboration through accurate and focused forms of communication


    • Accuracy and attention to detail
    • Operate with integrity (high ethics)
    • Customer centricity
    • Ability to take initiative and work both in isolation and be a team player




    • 2+ years’ experience in a billing and debt management business area
    • Credit control and Billing experience
    • Reconciliation experience



    • Leadership experience
    • Healthcare Industry Knowledge




    • Matric


    Finance Related Qualification




    • Computer literacy ,Advanced Excel Skills


    Additional Information

    •       Accountability
    •       Action orientated
    •       Collaborative
    •       Communication
    •       Business writing skills
    •       Manage complexity
    •       Problem solving skills
    •       Decision thinking
    •       Encourages engagement
    •       Resilient and adaptive
    •       Resourceful
    •       Demonstrates self-awareness
    •       Purpose driven
    •       Significance and values orientated

    Method of Application

    Interested and qualified? Go to Kaelo Engage on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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