Job Vacancies at Kia Motor

Job Description:

• The successful candidates will be responsible to deliver sales in order to process sales of new vehicle transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.

Specific Role Responsibilities

Processes and governance:

• Identify and apply known solutions to operational problems and escalate unresolved issues 
• Deliver on agreed performance targets according to set procedures and service level agreement 
• Report on transactional activities to provide timely information for decision making in area of accountability
• Execute work in line with governance and compliance processes 
• Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
• Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales 
• Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
• Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act 
• Process all leads of prospective customer and follows up on possible sales
• Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
• Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner 

Finance:

• Execute work activities effectively and efficiently in order to prevent financial losses

Client/Customer

• Deliver work activities adequately to satisfy internal and external customers 
• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery 

Qualifications and Experience:

• Matric Certificate 
• 3-5 years working experience in a similar environment 
• A valid South African driver's license 

Skills and Personal Attributes:

• Developing sale 
• Making a sale 
• Persuasive selling skills 
• Product and or service knowledge 
• Trust and integrity

Closing Date 24 February 2026

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Job Description

• The successful candidate will be responsible to plan, manage and monitor the implementation of pre-owned vehicle sales activities and processes in order to enhance service delivery and maximise profits

Specific Role Responsibilities

• Implement and manage end-to-end processes.
• Define standard operating procedures (SOP's).
• Monitor and report on progress against operational plan and make adjustment where required.
• Resolve problems with the necessary discretion and guidelines.
• Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.
• Contribute to the development of the appropriate strategy and set target within area of accountability.
• Manage operational risk and risk mitigation initiatives.
• Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act (CPA) and others.
• Maintaining content on digital and social media platforms in accordance with OEM/Importer and organisational standards.
• Plan and organise sales outputs through assigning sales priorities and continuously reviewing and adapting targets and quality to achieve objectives and goals.
• Ensure vehicle stock is managed in accordance with company /OEM/ Importer policies.
• Educate customers on products and services, ensuring acquisition and retention of customers thereby improving sales, revenue and customer base.
• Establish and sustain business and OEM/Importer relationships.
• Initiate and structure sales deals to ensure maximum profits of vehicles sales are achieved.
• Plan and manage financial activities in line with approved policies, processes and procedures.
• Manage, monitor and report on budget variances and provide solutions.
• Maximise rebates and ensure payments from OEM/Importer.
• Ensure that the assets, resources and equipment are managed in a manner that enhances cost-effective utilisation.
• Plan, manage and monitor processes to ensure customer service excellence.
• Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business.
• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for customer feedback and exceptional service delivery.
• Manage CRM processes and procedures

Qualifications and Experience

• Higher Certificates and/or Advanced National (Vocational) Certificates in Sales and Marketing, preferably
• Over 5 years’ experience in the motor sales industry
• 3 years supervisory experience with a proven track record of managing a floor of 20-30 units

Skills and Personal Attributes

• Business and Operations Management
• Apply selling techniques for parts
• Conflict Management
• Customer Service
• Developing Sales
• Fleet Sales Management
• Functional Policies and Procedures
• Governance, Ethics and Values

Closing Date 23 February 2026

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Job Description:

• The successful candidate will be responsible to deliver an advisory service order to attend to non - technical service activities accurately and timeously as per agreed standard operating procedures.

Specific Role Responsibilities:

• To deal with all customers and coordinate service work and time
• To act as liaison between service customers and dealership
• To promote the sales of labour and parts 
• Maintain service appointment list 
• Obtain the customers approval and signature after first making sure the customer understands the dealership payment policy 
• Contact the customer for authorisation whenever the repair order needs to be extended beyond agreed estimate and give him the new total cost estimate and new delivery time
• Record the results of the contract on the repair order and any additional instructions authorised by the customer (or the customers refusal to authorise additional safety-related repairs)
• Follow up while the repair is in progress to ensure its completion on schedule in accordance with repair instructions
• Maintain customer file (Follow up system), telephoning the customers who have not responded to a mailing, ensure customer satisfaction by calling customers who have had major repairs
• Settle customer complaints promptly 
• Explain to the customer work performed and parts replaced when presenting the invoice 
• Inform the Service Manager about trends in customer appointments, and shop performance 
• Inform the sales department of the customers intention or possible intention to trade or sell 
• Perform test drive after completion of repairs if necessary 
• Attend training that the distributor provides for Service Advisor
• Maintain neat and tidy appearance for greeting customer
• Develop communication skills to reinforce customer relationship
• Conform to warranty policies 
• Keep on top of work in progress
• Cash outstanding 

Qualification and Experience:

• Matric Certificate 
• 3 - 5 years' work experience within the motor industry in a service advisor capacity with technical knowledge
• Kia brand background would be an added advantage 

Skills and Personal Attributes:

• Occupational Health and Safety 
• Trust and Integrity

Closing Date 25 February 2026

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Job Summary:

• We are seeking a motivated individual to join our team as an Apprentice Level 1. The ideal candidate will work under the supervision of experienced professionals and participate in on-the-job training in their chosen field.
• This role will provide hands-on experience and the opportunity to develop valuable skills and knowledge in a supportive and encouraging environment.

Responsibilities:

• Assist in completing tasks and projects as assigned by supervisors
• Participate in training sessions and courses to enhance skills and knowledge
• Follow safety protocols and guidelines at all times
• Maintain a positive attitude and eagerness to learn
• Work collaboratively with team members and communicate effectively
• Take initiative and demonstrate a strong work ethic

Qualifications:

• Pure and Technical Maths 
• Physical Sciences
• High school diploma or equivalent
• Basic understanding of the chosen field or industry
• Ability to follow instructions and work well in a team setting
• Strong communication and interpersonal skills
• Willingness to learn and grow in the role
• Punctual and reliable
• Basic computer skills

 Closing Date 23 February 2026

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Job Description

• The successful candidate will deliver sales to process parts counter sales transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures. Required to do counter and telesales.

Specific Role Responsibilities     

• Conduct all transactions with customers with the utmost courtesy.
• Correctly place such items in stores
• Ensure accurate identification of customer’s needs by means of arts catalogues, computer stock lists.
• Implementation of discount structure as applicable
• Assist all company staff in parts identification and if required, replacements.
• Assist in training new parts persons.
• Ensure all paperwork, documentation, requisitions are properly recorded within stock control system.
• Ensure that all credit sales are made to an authorised signatory of approved account.
• Keep all parts catalogues, manufactures lists, etc. updated and tidy.
• Ensure Warehouse Manager is kept aware of stock movement.
• Notify Warehouse Manager of any difference noted when inspecting incoming goods.
• Maintain good helpful relationships with all customers and their representatives.
• Assist if required in any marketing activity as required.
• Ensure all transactions take place according to company policy. Ensure security of all payment received.
• Ensure that the highest level of CSI is achieved.
• Conduct all transactions with customers with the utmost courtesy.
• Ensure the accurate identification of the customer needs.
• Adhere to the discount policy at all times.
• Give correct estimates and up-sell to workshop customers.
• Sell parts and accessories. Carrying out of all reasonable instructions/duties given to you by any member of management, from time to time.
• Required to do marketing, cold calling, visiting new and existing customers, opening new accounts, maintaining and retaining customers.

Qualifications and Experience

• Matric
• Higher Certificates and/or Advanced National (Vocational) Certificates
• 3- 5 years' experience as a parts sale's executive, with a proven track record.

Skills and Personal Attributes Communication Skills

• Innovative and forward thinking
• Application of social media
• advertising and marketing skills
• Customer Service
• Knowledge of Parts
• Making a Sale
• Persuasive Selling Skills
• Trust and Integrity

 Closing Date 23 February 2026

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Job Description:

• The successful candidate will be responsible to deliver an advisory service order to attend to non - technical service activities accurately and timeously as per agreed standard operating procedures.

Specific Role Responsibilities:

• To deal with all customers and coordinate service work and time
• To act as liaison between service customers and dealership
• To promote the sales of labour and parts 
• Maintain service appointment list 
• Obtain the customers approval and signature after first making sure the customer understands the dealership payment policy 
• Contact the customer for authorisation whenever the repair order needs to be extended beyond agreed estimate and give him the new total cost estimate and new delivery time
• Record the results of the contract on the repair order and any additional instructions authorised by the customer (or the customers refusal to authorise additional safety-related repairs)
• Follow up while the repair is in progress to ensure its completion on schedule in accordance with repair instructions
• Maintain customer file (Follow up system), telephoning the customers who have not responded to a mailing, ensure customer satisfaction by calling customers who have had major repairs
• Settle customer complaints promptly 
• Explain to the customer work performed and parts replaced when presenting the invoice 
• Inform the Service Manager about trends in customer appointments, and shop performance 
• Inform the sales department of the customers intention or possible intention to trade or sell 
• Perform test drive after completion of repairs if necessary 
• Attend training that the distributor provides for Service Advisor
• Maintain neat and tidy appearance for greeting customer
• Develop communication skills to reinforce customer relationship
• Conform to warranty policies 
• Keep on top of work in progress
• Cash outstanding 

Qualification and Experience:

• Matric Certificate 
• 3 - 5 years' work experience within the motor industry in a service advisor capacity with technical knowledge
• Kia brand background would be an added advantage 

Skills and Personal Attributes:

• Occupational Health and Safety 
• Trust and Integrity

 Closing Date 24 February 2026

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Job Description

Specific Role Responsibilities

• Carry out diagnostic work and support mechanics as set out by the Foreman.
• Carry out fault diagnosis to aid and speed up vehicle servicing.
• Take steps to ensure servicing of vehicle remains within the targeted percentages of the manufacturers' time.
• Discuss matters with service advisors and customers as required and provide coherent explanations.
• Ensure standards are maintained with regards to vehicle care and safety whilst performing functions.
• Ensure vehicles are returned to the customer after service in a neat and clean condition.
• Complete all necessary and relevant training as required by the OEM (online, classroom, other mediums of training) within reasonable time frames.
• Admin functions: Complete forms and documentation included in the company's service routine.
• Draft and prepare any reports required.
• Mentor apprentices, sign off logbooks and evaluate their technical ability (if applicable)
• Ensure effective communication with team members and colleagues across departments, with customers and service providers.
• Participate in marketing campaigns when required for the furtherance of the business.
• Any other duties as may reasonably be required.

Qualifications and Experience

• Qualified Technician: minimum 3-5 years of experience after qualifying as a technician is essential.
• Relevant OEM product training - will be an advantage.
• Need excellent “fix right first time” track record.
• Competent at operating manufacturer diagnostic equipment/ computer in order to access information required to perform the role and complete duties associated with the role.
• Mechanical insight Problem solving and motor vehicle fault finding skills.
• Mental alertness
• Must have sound English communication and writing skills to accurately record findings and work on job cards.
• Meticulous Customer orientated
• Team player and Interpersonal competence
• Decision making and action orientated.
• Valid, unendorsed driver’s license

Skills and Personal Attributes Customer Service

• Fundamental problem-solving capacity
• Occupational Health and Safety
• Product and/or service knowledge
• Research and Information Gathering
• Technical Ability
• Technical Learning
• Trust and Integrity

 Closing Date 25 February 2026

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Job Description

• Kia South Africa is seeking a Sales Trainer to strengthen sales capability and customer experience across the dealer network. This role focuses exclusively on sales training, coaching and performance enablement.
• Supporting dealers to improve lead conversion, selling effectiveness, customer retention and Customer Satisfaction Index (CSI) performance including the effective utilisation of sales and lead management systems (e.g. CMS, LeadX and related dealer systems).
• The successful candidate should bring strong automotive sales experience combined with proven sales training and coaching capability and should be comfortable engaging stakeholders at all levels within the retail environment.

Position Overview

• The Sales Trainer is responsible for designing, delivering and implementing sales training interventions that enhance sales performance and customer experience across the Kia SA dealer network.
• The role requires a strong understanding of the end-to-end sales process, behavioural selling methodologies and practical coaching techniques.

Key Duties and Responsibilities

• Conduct Training Needs Analysis (TNA) across sales, lead management and customer experience disciplines.
• Design, develop and maintain sales training material, including presentations, assessments and Learning Management Systems (LMS) based learning content.
• Train on sales systems, including CMS, LeadX and other Kia-approved sales, lead management and reporting platforms.
• Schedule and deliver national and regional sales training sessions, aligned to business priorities and dealer needs.
• Train the Sales Champion Development Programme, Sales Executives, Digital Dealer (Call Centre) teams, Sales Managers and Dealer Principals.
• Apply behavioural selling methodologies similar personality profiling tools, to improve selling effectiveness.
• Deliver coaching interventions, including role-plays, simulations and on-the-job feedback.
• Strengthen lead conversion capability, including walk-ins, digital leads and telephonic enquiries.
• Support dealers in improving customer experience, retention and CSI performance.
• Manage all training logistics and administration, including training calendars, dealer visits, LMS events, reminders and follow-ups.
• Track and report on training attendance, completion rates and performance insights.
• Address non-attendance and capability gaps in collaboration with dealer management.
• Onboard Sales Executives, Sales Champions and Sales Management across the dealer network.
• Deliver structured sales training aligned to Original Equipment Manufacturer (OEM) standards and dealer performance goals.
• Measure training effectiveness through post-training behavioural adoption and pre- and post-training KPI tracking.
• Develop lead lifecycle management training, driving strong CRM discipline and data-led sales conversion.
• Embed sustainable sales practices that continue beyond in-person training interventions.
• Implement a Train-the-Trainer approach by developing internal dealer trainers and coaching Sales Managers and Dealer Principals.
• Provide continuous sales capability development despite extensive travel requirements.
• Extensive national travel required.

Qualifications and Experience Requirements

• Must have Automotive vehicle sales experience.
• Relevant tertiary qualification (NQF Level 6 or 7).
• Training qualification or accreditation or minimum five (5) years’ experience in a sales training role.
• Extensive in-dealer experience across New and Used Vehicle Sales, Aftersales, Lead Management and Customer Experience.
• Strong understanding of the end-to-end sales process, including deal structuring, negotiation, closing techniques and objection handling.
• Proven ability to convert leads into sales, including walk-ins, digital leads and telephonic enquiries.

Skills and Personal Attributes

• Advanced telephone selling skills, including scripting, appointment setting, structured follow-ups and Customer Relationship Management.
• Deep understanding of customer service excellence, retention strategies and CSI improvement.
• Strong coaching, training and presentation skills, with confidence engaging diverse dealer audiences.
• Practical application of behavioural selling methodologies.
• Strong analytical and problem-solving skills.
• Excellent MS Excel and PowerPoint proficiency.
• Experience working with LMS.
• Proactive, self-driven, energetic and action orientated.
• Ability to operate effectively in a fast-paced, multi-stakeholder dealer environment.
• An accountable individual who takes ownership of training delivery, sales capability development and overall business performance impact.

Closing Date 25 February 2026

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Job Description

Specific Role Responsibilities

• Carry out diagnostic work and support mechanics as set out by the Foreman.
• Carry out fault diagnosis to aid and speed up vehicle servicing.
• Take steps to ensure servicing of vehicle remains within the targeted percentages of the manufacturers' time.
• Discuss matters with service advisors and customers as required and provide coherent explanations.
• Ensure standards are maintained with regards to vehicle care and safety whilst performing functions.
• Ensure vehicles are returned to the customer after service in a neat and clean condition.
• Complete all necessary and relevant training as required by the OEM (online, classroom, other mediums of training) within reasonable time frames.
• Admin functions: Complete forms and documentation included in the company's service routine.
• Draft and prepare any reports required.
• Mentor apprentices, sign off logbooks and evaluate their technical ability (if applicable)
• Ensure effective communication with team members and colleagues across departments, with customers and service providers.
• Participate in marketing campaigns when required for the furtherance of the business.
• Any other duties as may reasonably be required.

Qualifications and Experience

• Qualified Technician; minimum 3-5 years of experience after qualifying as a Technician is essential.
• KIA technician experience will be of advantage
• Relevant OEM product training - will be an advantage.
• Need excellent “fix right first time” track record.
• Competent at operating manufacturer diagnostic equipment/ computer in order to access information required to perform the role and complete duties associated with the role.
• Mechanical insight Problem solving and motor vehicle fault finding skills.
• Mental alertness
• Must have sound English communication and writing skills to accurately record findings and work on job cards.
• Meticulous Customer orientated
• Team player and Interpersonal competence
• Decision making and action orientated.
• Valid, unendorsed driver’s license

Skills and Personal Attributes Customer Service

• Fundamental problem-solving capacity
• Occupational Health and Safety
• Product and/or service knowledge
• Research and Information Gathering
• Technical Ability
• Technical Learning
• Trust and Integrity

Closing Date 25 February 2026