Job Vacancies at Krones

Your tasks

• Receiving, filtering and redirecting enquires from customers, field sales and info@krones mailbox plus online enquiries etc.
• Assist with the preparation of quotation packages, technical information packages for the Sales Managers e.g. Presentations, and Work with e-Guide and Sales Compass. Compile budget quotes.
• Assisting with enquiry procedure, checklist and customer follow-up re missing information
• Survey Potential markets, customers and leads.
• Establish potential market leads list
• Establish electronic mailing lists for quick dissemination of marketing material to customers
• CRM Key user. Training, supporting and updating employees
•  Assist in maintenance such as Contacts, Machine lists and Account details.
• Track order clarification - liaise with customers and KAG to meet milestones e.g. drawings, samples, test material etc.
• Keep track of invoices due based on project status and commission payments
• Administrative support including IT, Expenses, office Support, marketing materials
• Monitor the media to identify opportunities, customer and market activity
• Coordinate travel arrangements, advertising materials and editorials between KAG and Media houses, coordinate events, meetings and promotions

Your profile

• Higher Matric, B Degree or relevant qualification advantageous
• Minimum of 5 years’ experience in sales administration
• Technical sales / customer facing roles in the packaging / engineering industry (advantageous)
• SAP experience and Strong Computer skills
• Must have CRM experience
• Working knowledge of the Krones portfolio (advantageous)
• Strong customer orientation and ability to adapt to change.
• Sense of urgency, analytical problem solving skills and ability to work under extreme pressure.
• Solid Leadership skills, and be a team player.
• Must be service delivery orientated
• Must have the ability to build collaborative relationship with all stakeholders

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Your tasks

• Building and maintaining relationships with the allocated Customers technical and management team, KAG and KSA projects and sales teams, Service Teams, sub-contractors and KSA stakeholders.
• Assisting allocated customers with scoping and planning of new machine and retrofit projects. Attending project meetings as required before, during and after the project.
• Working closely with Customers and Head of Service to ensure allocation of resources required to execute customer projects effectively.
• Ensuring all project documents and control systems are kept up to date as required from KSA management and KAG project control (SAP)
• Controlling projects with regards to deadlines kick-off meetings, budgets, quality of work, risk assessment, claims, closure and handover meetings. Ensure all projects are closed out technically and commercially with the all Krones stakeholders.
• Ensuring effective project management on allocated projects, ensuring that all actions and planning done is in accordance with cost saving initiative, working towards the target as set out by Krones.
• Handling deviations between contract and quotations, any claims relating to the allocated project between Krones, customers and sub-contractors
• Ensure the Customer is continually updated with regards to the progress or deviations from initial project plan of the projects and ensuring minimal Customer escalations
• Ensuring effective communication with customers, assisting them with technical support offering solutions and troubleshooting where required
• Liaise and coordinate between the Customer, KSA and KAG ensuring issues are closed out timeously. Ensure that the KSP is updated regularly, including all relevant KPI’s from eg. OSR.
• Claim and reclamation management with KAG and Customers during at any stage in the project this is usually done during the installation and commissioning phase of the project
• Daily reports are to be obtained daily and reviewed with the BSTL, the same goes for the weekly Onsite report.
• Compiling BSTL Handover Folder and managing it to competition.
• Active participation with the Sales team when New Machine business is under discussion, which in turn drives technician utilisation and overall revenue.
• Planned customer visits to be shared regularly to allow Sales, and other Krones Stakeholders to join.
• Collaborative engagement with the Service Managers and Dispatchers regarding the allocation and utilization of technicians, which will allow for broader skills development.
• Proactive participation in personal development along with direct line manager.

Your profile

Experience & Qualification Requirements:

• National Diploma or Bachelor’s Degree in Engineering
• Minimum of 4 years in Project Management or Project Engineering experience
• Technical sales and customer facing roles in the packaging or beverage industry
• SAP experience in project management
• MS Office (Including MS Projects/Project)
• Strong communication and relationship management skills

Advantageous

• 5 years technical experience in the Packaging or Beverage industry
• Working knowledge of the Krones portfolio and Marketing principles
• Diploma in Project Management, PMP certification etc.