Job Vacancies at Nedbank

Job Purpose

To be a leader in both strategy and innovation with the evaluation of new and existing technologies, as well as the development of strategic solutions and blueprints to solve stated business challenges. Perform architectural analysis, design and deliver based on collaboration with various business stakeholders.

Job Responsibilities

• Influence and collaborate within functional areas and across teams to design and create Software Deployment Pipelines. This is across multiple squads.
• Liaise with vendors to assist in the procurement of BizDevOps enabling technologies and services.
• Design and build-out full life-cycle of selected BizDevOps technologies.
• Contribute to the design and/or development, testing and evaluation of systems and infrastructure (Infrastructure as Code and Cloud technologies)
• Participate in the creation of BizDevOps patterns and practices for the enterprise
• Ensure information management, data integrity and security principles are well defined and implemented
• Conduct On-boarding, training and coaching for BizDevOps full stack teams
• Assess teams’ maturity in the enterprise and assist them with steps to improve their software delivery over a pre-determined period
• Manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
• Maintain and facilitate compliance with company, security and regulatory standards
• Foster innovation within the BizDevOps team to assist the team to continuously improve
• Coach entry level BizDevOps engineers
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.
•  Design and implement DevOps solutions that reduce time, improve quality and increase efficiency.
•  Lead DevOps initiatives in the building, testing and deployment of software.
•  Configure and manage cloud infrastructure and services.
• Implement continuous delivery, automated testing, and deployment strategies.
• Work with stakeholders to ensure that DevOps solutions meet business requirements and expectations

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Degree in computer science, math or software engineering or equivalent technical experience
• BSC Computer Science
• Cloud certification is preferred above fundamentals

Preferred Certifications

• DevOps Certification
• Minimum Experience Level
• 4+ years as a Software Developer in either or all of the following: Web Development, Restful Services Development, Mobile Development, Application Development, Back-end Development, Cloud Computing or
• 4+ years as a Systems Administrator on multiple platforms on-premise and in the Cloud
• DevOps experience in cloud deployment
• Azure and/or AWS experience in cloud-based application Infrastructure, configuration, deployment and support.
• Types Of Exposure
• Experience in cloud and managing applications in cloud - preferably AWS
• Experience build and automating development pipelines.
• Networking exposure would be beneficial. Routing, NACL, VPC, subnets etc
• Understanding of application security concepts. WAF,Security Groups,IAM (Policies & roles)

Technical / Professional Knowledge

• IaC – CloudFormation, Terraform or CDK
• CI/CD tools 
• Python skills
• Kubernetes concepts and management.
• Database understanding. Types of DBs. Postgresql, MsSql, Mongo

Behavioural Competencies

• Influencing
• Collaborating
• Continuous Improvement
• Innovation
• Adaptability
• Technical/Professional Knowledge and Skills

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Job Purpose

To grow commercial bank revenue through the management and cross sell to existing portfolio; as well as the acquisition of new to bank high revenue commercial customers in order to create and increase revenue and maximize economic profit to achieve the banks strategic objectives and create shareholder value

Job Responsibilities

• Acquire new commercial clients with annual turnover of between R30m - R1b through a process of prospecting and networking to achieve market share growth aspirations.
• Be a trusted advisor to commercial clients in specialised industries (i.e., Agri; Franchise, Fintech, Manufacturing) through continuous professional development; exposure, experience, and personal up-skilling.
• Stay abreast with latest economic trends and developments (i.e., green energy and sustainable agriculture) and applying this knowledge by adding value to client engagements and identifying opportunities to the greater benefit of Nedbank.
• Identify acquisition opportunities through effective ecosystem analysis unlocking the value chain.
• Generate revenue through proactive cross sell strategies by applying specialised Industry and Banking knowledge, managing key internal stakeholder relationships, and executing identified opportunities. 
• Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals.
• Conduct regular portfolio reviews with clients to identify and unlock value add opportunities that contribute to client retention.
• Be proactive in client interaction by adding value through financial solutioning.
• Establish and execute a client engagement plan to ensure all clients are interacted with frequently in line with Nedbank's growth objectives. 
• Build trusting relationships through regular interactions with key decision makers within the businesses that forms part of the allocated Business portfolio. 
• Earn client trust by being a trusted financial partner and by giving advice and honest constant feedback regarding financial requests.
• Provide a key interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
• Communicate visitation feedback to internal stakeholders after client interaction to address actionable items and/ or take corrective action where applicable. 
• Recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment, and by consulting with relevant stakeholders. 
• Manage all business risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures, identifying risks and non-compliances, and taking corrective action. 
• Partner with credit manager to manage credit risk of portfolio to minimize potential impairment risk.
• Prepare and present large and complex credit applications consisting of multiple entities and shareholders and by incorporating specialised Industry knowledge and core Banking principles, including the pricing motivation of assets.
• Leverage subject matter expertise to support the digitization of clients in line with the 4th Industrial revolution dynamics.
• Drive client awareness and solution for sustainable development goals in line with the Nedbank purpose.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Preferred Qualification
• BCom (Financial Management/ Accounting)/ BSc Agri)
• Minimum Experience Level
• 7 - 10 years

Technical / Professional Knowledge

• Communication Strategies
• Negotiation skills
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Data Analysis and Interpretation
• Relevant software and systems knowledge

Behavioural Competencies

• Account Planning
• Targeting Sales Opportunities
• Driving Successful Customer Engagements
• Sales Negotiation
• Business Acumen
• Building Trusting Relationships

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Job Purpose

To provide expertise; advice; assistance; consultancy services and general support required by Nedbank for all governance; policy; process and procedural matters or issues for all risk related services and compliance matters.

Job Responsibilities

• Build and sustain business relations to ensure satisfied internal and external stakeholders.
• Ensure continued satisfaction of stakeholders by meeting turnaround times for requests and identifying and addressing issues or concerns through the provision of risk advice.
• Manage stakeholder expectations by providing management information; risk analytics; insights and strategic motivation resulting in the optimal management of these risk disciplines.
• Participate in and provide advice to Cluster Executive Committee; Management Committee and sub committees on governance; regulatory; procedural and practice matters by attending; preparing and submitting papers; challenging and monitoring.
• Manage the relationship between Nedbank Group Risk and Clusters to ensure alignment and embedding of policies and the Group Operating Manual.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Research and provide training to staff on risk.
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
• Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Optimise the risk management performance of Nedbank Cluster by assisting business to identify; recommend (through reporting; insights and risk analytics) and execute risk management strategies within the Group's defined risk appetite.
• Provide risk advice to assist and enable business to achieve its risk objectives by developing ;managing and executing policies; procedures; practices of a risk nature.
• Provide recommendations that are well supported through insights to relevant decision making body to improve risk management processes and practices.
• Manage risk by developing mandates for an effective risk management structure.
• Meet internal stakeholder requirements by providing governance; policy and advisory services.
• Report on the risk management process by generating and presenting risk reports.
• Ensure the requirements of risk; governance and compliance are addressed by embedding a risk culture within Nedbank Cluster.
• Provide advice by responding to ad hoc risk requests and queries.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Minimum Experience Level

• 4-6 years relevant experience in Risk Management, Business Risk Management, Enterprise-wide Risk Management (preferably in banking)
• Experience Researching and providing advice to business on risk.
• Essential Qualifications - NQF Level
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor of Commerce: Degree Risk management / Finance/ Economics/ Internal Audit, Advanced Diplomas/National 1st Degrees
• Preferred Certifications
• Institute of Risk Management of South Africa (IRMSA) and/or similar
• CFA (Chartered Financial Analyst)
• CA (Chartered Accountant)
• FRM (Financial Risk Management)

Technical / Professional Knowledge

• Banking knowledge
• Industry trends
• Relevant regulatory knowledge
• Risk management process and frameworks
• Business writing skills
• Business Acumen
• Risk Management
• Principles of Programme Management

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Job Purpose

To ensure the support and maintain the data warehouse in line with the data model; metadata repository and to provide business intelligence analysis through performing strategic and operational support.

Job Responsibilities

• Support business units by providing consulting services that delivers data and information relevant to their business 
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Structure data into compliance standards by adhering to metadata governance procedures according to Nedbank documented standards and formats.
• Manage final transformed data content by complying to prescribed standards for reviewing and publishing.
• Technical Skills Requirement:
• Develop data extracts to satisfy business needs
• Design SQL queries for ad hoc reporting
• Ad Hoc Reporting / Extracts using SQL/SSRS/SSIS/SSAS
• Clear technical understanding across a broad range of technologies, including SQL & PowerBI
• Continuously improve – identify opportunities, suggest and implement solutions.
• Optimizing SQL queries to improve performance
• Unit Testing own code
• Ensure reporting, compliance and data quality processes are in place within projects
• Extract or collect required data for analysis
• Verify results against given specifications
• Abide by the project guidelines to manage and secure client data
• Provide input to business stakeholders during target setting (i.e. modelling to achieve realistic targets), presentation design / development (i.e. story boarding appropriate information) 
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc)
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Deliver work according to customer expectations by prioritizing; planning and implementing requirements.
• Utilize resources by adhering to standards; policies and procedures.
• Align and continuously improve set processes by identifying innovation opportunities.
• Identify and mitigate risk by executing within governance.
• Resolve incidents by logging and tracking through correct channels
• Ensure work are delivered according to; relevant technical standards 
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Govern population of datamart and metadata repository by complying to standards; systems; processes and procedures.
• Contribute to internal and external information sharing sessions by attending formal and informal meetings.
• Manage vendor relationship interactions by conforming to vendor management office guidelines and principles.
• Ensure customer needs are met through regular customer feedback sessions. 

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Preferred Qualification
• Degree in Information Technology or Business Management, Mathematical/Statistics
• Minimum Experience Level
• 8 years relevant experience of which 3-5 years experience is in a data management /business role

Technical / Professional Knowledge

• Business administration and management
• Change management
• Client service management
• Consumer behaviour
• Diversity management
• Financial Accounting Principles
• Governance, Risk and Controls
• Operations planning
• Principles of project management
• Strategic planning

Behavioural Competencies

• Aligning Performance for Success
• Building Partnerships
• Decision Making
• Business Acumen
• Guiding Team Success
• Building partnerships
• Planning and Organizing

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Job Purpose

The validation of the models used for the calculation regulatory and economic capital as well as credit impairments and the rating processes This is to contribute to the goal of best practice models in line with regulations and accounting standards (where applicable) in order to facilitate world class risk management.

The role provides in-depth exposure to the bank’s credit risk measurement models used for the calculation of regulatory and economic capital, as well as credit impairments. Your work will be focused on Wholesale credit models and you will be required to interact with senior modellers on a regular basis

The team will focus on automation, machine learning and expansion into new areas such as credit risk loss forecasting, credit stress testing and anti-money laundering during the medium term

Job Responsibilities

• Validation of credit risk models and processes - Quantitative and qualitative validation of credit risk models and data, together with the application thereof.
• Subject matter expert - Provide input/assistance in the build and refinement of credit risk models within the business clusters.
• Enhancements to existing models - Independent development of models to assess potential for improvement on existing ones.
• Continuous learning - Keeping abreast with emerging regulatory requirements and modelling techniques in order to fulfil the role as a subject matter expert. Conduct research into model development and validation best practice. Independently develop alternate PD, LGD, EAD models to that currently in use.
• Liaising with the stakeholders - Liaising with the business, credit, and senior modellers to ensure that the validation process and feedback are optimised. Preparing and presenting reports to senior management.
• Change facilitation - Facilitate improvement in credit risk models and processes.
• Organisational learning - Knowledge sharing, research and mentoring of junior staff members and graduates, including skill transfer.
• Documentation - Document work performed and findings of validations. Prepare balanced and objective written communications to various stakeholders, including SARB, the external auditors of the bank and the Board.
• Ad-hoc - Assisting management with various ad‐hoc tasks, reports, specific deep dives, SARB communication and analysis.
• Minimum Experience Level
• 1-2 years experience in Wholesale risk modelling, validation or credit management environment – with a strong preference for AIRB or IFRS 9 modelling.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Post graduate degree in Statistics/Mathematics/Econometrics/Finance/Actuarial Science or related quantitative discipline., CFA/ FRM/CQFat
• Type of Exposure
• Analysing situations or data that requires an in depth evaluation of multiple factors
• Developing ways to minimize risks
• Influencing stakeholders to obtain buy-in for concepts and ideas
• Sharing information in different ways to increase stakeholders understanding
• Executing strategy
• Working with a group to identify alternative solutions to a problem
• Interacting with diverse people
• Building and maintaining effective relationships with internal and external stakeholders
• Analysing and interpreting quantitative and qualitative data
• Managing multiple projects

Technical / Professional Knowledge

• Business Acumen
• Industry trends
• Microsoft Office
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Risk management process and frameworks
• Business writing skills
• Microsoft Excel
• Quantitative Skills

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Job Purpose

To provide claims administration support in respect of short term insurance matters to stakeholders in line with Nedbank strategy.

Job Responsibilities

• Comply with Service Level Agreement or Claims Protocol by administering and facilitating the claims process.
• Reduce risk to Nedbank Group by monitoring, identifying and reporting trends in claims.
• Build networks with stakeholders by participating in forums.
• Identify, build and maintain relationships with stakeholders to understand their short term insurance needs.
• Meet client needs by ensuring claims are processed according to service level agreement and insurance policy.
• Initiate and process claims to finalisation by ensuring compliance to insurance policy.
• Comply with Service Level Agreements by adhering to self imposed standards and timeframes.
• Minimise risk by complying with all Nedbank policies and procedures.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining and sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Job Responsibilities Continue

• People Specification
• Essential Qualifications - NQF Level
• Matric / Grade 12 / National Senior Certificate
• Preferred Qualification
• Higher Certificate: Short Term Insurance

Essential Certifications

• Minimum Experience Level
• 2 - 3 years Short Term Insurance

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business principles
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Earning Trust
• Collaborating
• Customer Focus
• Decision Making
• Initiating Action
• Work Standards
• Managing Work

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Job Purpose

To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma
• Preferred Qualification
• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

• Must have 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product
• Behavioural Competencies
• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

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Job Purpose

Are you looking for a rewarding career in banking and customer service? Do you have experience in forex and call centre operations? If yes, then Nedbank has an exciting opportunity for you!

Nedbank is one of the leading banks in South Africa, with a vision to be the most admired financial services provider in Africa. We are committed to providing our clients with professional and efficient services that optimise their experience and ensure continued relationships.

As a call centre agent at Nedbank, you will be responsible for:

• Answering calls from clients and providing them with accurate and relevant information about our products and services.
• Generating leads and offering solutions that meet the clients’ needs and expectations.
• Escalating unresolved queries to management and following up on the status of the cases.
• Adhering to the daily schedule, targets, and service level agreements.
• Participating in culture building initiatives and corporate social responsibility activities.
• Keeping abreast of legislation, industry changes, and risk standards that impact your role.
• Improving your personal capability and staying updated with developments in your field of expertise.

Minimum Requirements

• NQF Level 4 or Higher in Banking, in a Banking, Sales, Marketing, Financial or Business-related
• Must have minimum FAIS 120 Credits
• 1-2 years’ sales experience within a Contact Centre or Banking environment
• 1-2 years’ Contact Centre or Banking experience necessary 
• You also need to have excellent communication skills, people skills, problem-solving skills, and a passion for customer satisfaction.
• Clear ITC and Criminal Record a must
• Basic computer knowledge
• Good Command of English, written and spoken
• Basic Numerical Ability

Working Hours

• You must be prepared to work an eight-hour shift a day, as well as weekends and public holidays (if needed).

Technical / Professional Knowledge

• Administrative procedures and systems
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Banking knowledge
• Banking procedures
• Cluster Specific Operational Knowledge
• Business principles
• Business terms and definitions
• Governance, Risk and Controls

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Job Purpose

Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
• Act with a client first mindset in all client engagements.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank's strategy of being financial experts who do good.
• Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
• Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• FAIS Approved Qualification
• Minimum Experience Level
• Must have 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management
• Behavioural Competencies
• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organizing
• Adaptability
• Applied Learning

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Job Purpose

To develop and maintain best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management and/or attainment of strategic objectives.

Job Responsibilities

• Build and formally present reports by monitoring business performance within the set risk appetite and through analysis.
• Report to; monitor and advise operational areas to manage trends through analysis for ad-hoc requirements.
• Manage client expectations by liaising with stakeholders through the model build process as well as the systems and strategy development process.
• Increase efficiencies through programming and automating processes.
• Enhance business efficiencies and ensure compliance through formal communications and interacting with external bodies.
• Challenge model builds from around the cluster through peer review participation and ensuring best practice.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Research and make recommendations for corporate citizenship initiatives in area of influence.
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
• Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
• Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
• Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
• Ensure continuity and record keeping through formal sign-off at forums and by creating documentation.
• Ensure data accuracy through data and front-end analysis; pre and post testing of system/strategy changes.
• Ensure business process consistency through formal communication; updating and maintaining policies.
• Ensure accuracy and feasibility through impact analysis for newly developed products.
• Review reporting and ensure accuracy through analysis and providing feedback.
• Providing advice to key operational areas ensuring optimal resource allocation and desired results through analysis and communication.
• Manage access and change control and ensure compliance by creating change logs and restricting/providing access.
• Take corrective action where risk is identified in any processes; models or reporting; through analysis and formal communication.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Post graduate degree in Statistics/Mathematics, CFA/ FRM/CQF

Minimum Experience Level

• 3-5 years relevant experience in an analytical environment

Technical / Professional Knowledge

• Industry trends
• Microsoft Office
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Risk management process and frameworks
• Business writing skills
• Microsoft Excel
• Business Acumen
• Quantitative Skills

Behavioural Competencies

• Applied Learning
• Coaching
• Communication
• Collaborating
• Decision Making
• Continuous Improvement
• Quality Orientation
• Technical/Professional Knowledge and Skills