Job Vacancies at Nimble Group

Job Purpose: 

• To manage the collections, productivity and administrative performance of the Collections Agents against set targets and or to ensure TFC objectives are achieved.

KEY PERFORMANCE AREAS:

• Under the management / direction of the Operations Manager, the Team Manager will have the following responsibilities (including but not limited to):
• Management of performance against set targets;
• Collections
• Productivity
• Quality
• Act as point of escalation for queries and complaints
• Ensuring understanding of the business and legislative requirements
• Full staff management
• Reporting
• Any ad-hoc duties

REQUIREMENTS:

• A minimum of 2 years working experience in a Team Management role
• Management experience in a Collections environment is advantageous
• Competent in MS Office at an intermediate level
• MS Word
• MS Excel
• MS Office

SKILLS / KNOWLEDGE / ATTRIBUTES:

• Strong financial skills
• Target driven
• Able to manage conflict
• A proactive team player
• Strong administrative discipline
• Ability to think on your feet and use initiative
• Outstanding communication and interpersonal abilities
• Ability to listen and actively provide feedback
• Strong customer orientation (TCF principles)
• Attention to detail
• Excellent organisational and planning skills
• Willing to learn

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Job Purpose:

• To asses and resolve enquiries, requests and complaints by telephone, email or other media to ensure that customer enquiries are resolved efficiently and that TCF principles are maintained at all times.

Key Performance Areas

• Under the management / direction of the Team Manager, the Customer Care Consultant will have the following responsibilities (including but not limited to):
• Demonstrates an understanding of, and adherence to the daily, weekly and monthly incoming correspondence targets.
• Demonstrates an understanding of, and adherence to daily, weekly and monthly productivity targets and applies these to the daily collections process
• Demonstrates an understanding of, and adherence to daily, weekly and monthly conversion rate targets and applies these to the daily collections process
• Demonstrates an accurate understanding of the collection system/s and can navigate it successfully
• Demonstrates an accurate understanding, and adherence, to ensuring that quality conversations are had with each customer.
• Demonstrates an accurate understanding, and adherence, to the collections call script, including specific phrases relating to the Inbound Customer Care department.
• Understand, interpret and apply laws, rules, regulations, policies and/or procedures to collections process, including but not limited to;
• National Credit Act
• Debt Collections Act
• Company policies and procedures
• IT policies and procedures
• Practice sound data ethics: ensure that all system requirements are adhered to and that special attention is paid to the quality of information obtained and captured
• Demonstrates an accurate understanding, and adherence to the One-Touch resolution charter.
• Demonstrates an accurate understanding, and adherence to the TCF principles:

Requirements

• A minimum of 6 months’ Inbound Customer Care within an outbound debt collections environment / outbound sales environment / outbound customer service environment. OR A minimum of 1 years face to face customer services experience
• Strong communication and negotiation skills
• Computer literate
• Understanding / working knowledge of a collections system is advantageous

Skills/Knowledge/Attributes

• Target driven
• High level of integrity
• Strong work ethic
• Self-motivated
• Able to work under pressure
• Reliable
• Time management
• Able to work in a team
• High level of confidentiality
• Strong people orientation

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Job Purpose:

• As a Specialised Collections Case Agent, you will be responsible for the collection of debt in more specialised and complex cases. You will work on individual cases from beginning to end and be expected to take ownership of each case. Your responsibilities will include conducting research, tailoring your collection efforts to the specific circumstances of each debtor, and using a broad range of legal and investigation services to effectively recover debt. The agent has the responsibility of enhancing debtor profiling. This will involve reviewing and updating debtor records, collecting additional data to improve segmentation and RPC strategy, and identifying opportunities for better targeting and engagement. This task will be critical to the success of your debt collection efforts.

Location: Woodstock, Cape Town

KEY PERFORMANCE AREAS:

Under the management / direction of the Specialised Collections Manager, the Specialised Collections Case Agent will have the following responsibilities (including but not limited to):

• Efficient management of allocated cases from start to finish.
• Conducting effective debtor research and preparing cases accurately.
• Achieving right party contact using a comprehensive set of search engines / tools and support services.
• Implement effective negotiation for collection and / resolution of debt and tailoring your collection efforts to the specific circumstances of each debtor.
• Treating debtors with respect and empathy, while maintaining professional boundaries.
• Ensuring accurate and timely communication with debtors regarding their accounts and any collection efforts.
• Offering flexible and manageable repayment options, where appropriate and feasible.
• Resolving disputes or issues with debtors in a fair and equitable manner.
• Maintaining compliance with all relevant laws and regulations governing debt collection practices.
• Collaborating with other departments to ensure a seamless customer experience across the entire debt collection process.
• Other Ad-hoc duties.

REQUIREMENTS:

• Minimum 3 years debt collections or credit management experience.
• An understanding of business entities, business lending and lending criteria.
• Firm understanding of the legal processes and procedures.
• Experience in collections on banking portfolios is advantageous.
• Experience in a legal collection’s environment is preferable.
• Computer Literate (MS Office) an intermediate level.
• Familiarity with conducting research via the internet and various other tools.
• Working knowledge of Collections system/s is advantageous.
• Ability to work in a fast paced and an ever-changing environment.

SKILLS:

• Excellent written communication skills, with a keen eye for detail and accuracy. Self-motivated and target driven.
• Strong command of the English language and the ability to convey complex ideas in a clear and easily understood manner.
• Thorough understanding of grammar rules, punctuation, and sentence structure, and ability to apply these in written communications.
• Exceptional attention to detail and a commitment to producing high-quality written work.
• Strong negotiation skills.
• Ability to build strong working relationships (internal/external) and effectively communicate with colleagues and customers / clients at all levels.
• Pro-active team player – works well in a team and contributes to the team’s success.
• Ability to take ownership of responsibilities.
• Problem-solving skills.
• Persuasive / influencing skills.
• High degree of accuracy.
• Strong business writing skills.
• Innovative.

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Job Purpose: 

• Manage and Attend to all Debt Review and Administration Order matters on behalf of the Nimble Group on Purchased Debt Matters. Liaise directly with Debt Counsellors and Administrators, ensuring that all requirements as stipulated in the National Credit Act 34 of 2005 as Amend and Section 74 of the Magistrate’s Court Act no 32 of 1944 are adhered to and to monitor all payments received in terms of the relevant processes

KEY PERFORMANCE AREAS

Under the management / direction of the Process Recoveries Team Leader, the Debt Review and Admin order Administrator will have the following responsibilities (including but not limited to):

• Attend to the Debt Review and Administration order matters on behalf of the company
• Liaise directly with the Debt Counsellors and Administrators to obtain all the documentation pertaining to the Debt Review or Administration Order process.
• Follow up with customers to obtain the Debt Counsellor or Administrator contact details if no details are available on company’s collection system
• Provide Debt Counsellors / Administrators with a certificate of balance for each matter
• Evaluate and approve or decline proposals received from Debt Counsellors
• Liaise with Debt Counsellors and Administrators telephonically or via email
• Monitor that the payments are made according to the Court orders and /or proposals
• Liaise directly with the debt counsellors and administrators to follow up on payments not received
• Follow the allocation of payment process if proof of payment is received where the payments do not reflect on the matter
• Update the progress notes on the company’s collection system
• Attend to ad hoc enquiries from customers, debt counsellors or administrators
• Attend to Refund requests

REQUIREMENTS

• English language proficiency and one other South African language
• Intermediate to Advanced Computer Literacy (Microsoft Word, Excel, Outlook)
• Minimum of 1 years’ experience in Debt Review Administration.
• Minimum of 1 years’ experience in financial industry would be advantageous.
• Experience with collating information and presenting the findings.

SKILLS / KNOWLEDGE / ATTRIBUTES

• Knowledge of the National Credit Act , Debt Collectors Act, Prescription Act, Consumer Protection Act, Magistrates Court Act (Rule 9), In duplum rule, POPIA Act , Prescribed Rate of Interest Act, SACCRA Rules
• Proficient communication skills both verballing and in writing
• Fluent in English
• Excellent administration discipline, organization and planning skills
• High attention to detail
• Deadline driven
• A high level of emotional maturity
• Analytical thinking
• Customer service driven
• Time management
• Independent thinking
• Compliance and self-management
• Assertiveness
• Problem solving skills
• Ability to think on your feet and use initiative
• Ability to listen actively and provide feedback
• A pro-active team player – works well in a team and contributes to the team success