Collections Team Manager at Nimble Group

Job Purpose: 

• To manage the collections, productivity and administrative performance of the Collections Agents against set targets and or to ensure TFC objectives are achieved.

KEY PERFORMANCE AREAS:

• Under the management / direction of the Operations Manager, the Team Manager will have the following responsibilities (including but not limited to):
• Management of performance against set targets;
• Collections
• Productivity
• Quality
• Act as point of escalation for queries and complaints
• Ensuring understanding of the business and legislative requirements
• Full staff management
• Reporting
• Any ad-hoc duties

REQUIREMENTS:

• A minimum of 2 years working experience in a Team Management role
• Management experience in a Collections environment is advantageous
• Competent in MS Office at an intermediate level
• MS Word
• MS Excel
• MS Office

SKILLS / KNOWLEDGE / ATTRIBUTES:

• Strong financial skills
• Target driven
• Able to manage conflict
• A proactive team player
• Strong administrative discipline
• Ability to think on your feet and use initiative
• Outstanding communication and interpersonal abilities
• Ability to listen and actively provide feedback
• Strong customer orientation (TCF principles)
• Attention to detail
• Excellent organisational and planning skills
• Willing to learn