About the job
OnceHub (www.oncehub.com) is an innovative and thriving software-as-a-service company that provides Engagement acceleration solutions to organizations worldwide.
We're a team of passionate and driven individuals living and working remotely across seven countries and five continents: USA, UK, India, Ireland, Israel, South Africa, and Colombia. As a Software Product Manager, you will work remotely from home (in SA) with colleagues and stakeholders in multiple geographies.
Learn more about our employee led approach in our CEO video: https://www.oncehub.com/careers
We are a product-led company, and as such, our product is the driver of our business. As a Software Product Manager you will have full autonomy and ownership of our most important value driver - Our product. If you want to work in a product-led B2B SaaS company that is on the cutting edge of modern software development, then this opportunity is for you!
In this role, you will:
- Be empowered to solve software product problems in a way that works for our business
- Carry out market competition analysis and user research
- Communicate directly with customers to understand their needs and identify target use cases
- Define product requirements, including user flows, wireframes, and system diagrams
- Prioritize product initiatives based on quantitative and qualitative data, business strategy, and market context
- Work with the UX design team and with technical leads to design features
- Conduct usability testing in collaboration with UX design team
- Work with technical leads and development teams in an agile environment to ensure implementation is of high quality and strategically aligned
- Communicate risks and manage change in real time
- Own and execute release strategy in close coordination with marketing and development departments
- Provide internal training and cross-departmental communication for new features
- Analyze usage metrics to validate expected business impact, and iteratively adjust the product roadmap in response
To be successful in this role, you will need the following:
- A degree from a reputable university
- A track record of excellence
- 5+ years’ experience as a Product Manager in a B2B SaaS company
- Experience in leading and driving execution with cross-functional teams
- Excellent interpersonal skills
- Native English speaker or English at a very high level
- Excellent written and verbal communication to technical and non-technical stakeholders
- Curiosity, and the ability to understand business and client needs
- Ability to analyze and simplify complex systems
- Experience in implementing products using Agile methodologies (advantage)
- Experience in leading and managing a team of product managers and product owners (advantage)
go to method of application »
About the job
We (www.oncehub.com) are an innovative and thriving B2B Software-as-a-Service (SaaS) company that provides Engagement acceleration solutions to organizations worldwide.
We have always been a remote company spread across seven countries and five continents. You’ll work remotely from your home in South Africa and report directly to the Head of Customer Success.
In this role you will lead a team of account managers that will work with our accounts to ensure they realize the full value of our products. Your team will be responsible for onboarding and activation, expansions and renewals. Your work will involve automations to reach out to customers at scale plus account management of our enterprise accounts. To succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer satisfaction.
In this role, you will:
- Be in-charge of delivering a seamless customer experience across all stages and touch points in the customer journey
- Drive global initiatives to improve customer activation, onboarding, expansion and retention
- Ensure that the account management team works in collaboration with all other business functions
- Leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle
- Manage a portfolio of premium customers, across the entire lifecycle
- Further develop and mature playbooks, aligning to key moments that matter for time to value, feature adoption, expansion and renewals
- Dig into data to pull actionable insights that help to guide and measure
- Collect and share insightful feedback from our customers back into the marketing, and product teams.
To be successful in this role, you will need the following:
A degree from a reputable university
- 5+ years of leadership in Account Management/Customer Success within SaaS, preferably in support of technology products
- Experience in leading and driving customer facing initiatives with cross-functional teams
- Strong process/project management skills with the ability to think strategically and implement tactically
- The ideal candidate is highly analytical and self-motivated with experience in maximizing the potential of their team through coaching and leadership
- Excellent written and verbal English communication
- You are experienced at proactive engagement during the customer journey and know the moments that matter
- As a solver by nature, you eagerly look for new ways to do things that help the team scale
- You are team and goal oriented, with an ‘impact first’ and “take initiative” mindset.
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