Job Vacancies at Relx

About the Role

• The Automation & Data Governance Specialist – Sales is responsible for optimizing sales processes through automation while ensuring the integrity, security, and compliance of sales data across all systems.
• Working across Sales, IT, Marketing, and Compliance teams, this role helps improve operational efficiency, data quality, reporting accuracy, and governance standards to support informed business decisions.

Responsibilities

• Design, build, and maintain automated workflows within CRM and related sales systems
• Automate lead routing, opportunity management, and follow-up processes
• Reduce manual data entry through system integrations
• Optimize sales funnel tracking and forecasting processes
• Partner with Sales Leadership to improve pipeline visibility and reporting accuracy
• Establish and maintain data standards, definitions, and naming conventions
• Develop and enforce data validation rules and required fields
• Monitor and improve data quality (deduplication, cleansing, normalization)
• Manage user roles, permissions, and access controls
• Ensure compliance with applicable data protection regulations (e.g., GDPR, POPIA, CCPA)

Requirements

• Experience in Sales Operations, Revenue Operations, or CRM Administration
• Strong experience with CRM platforms (e.g., Salesforce, Dynamics, HubSpot)
• Experience designing automation workflows and process improvements
• Knowledge of data governance frameworks and data quality management
• Understanding of privacy and data protection regulations
• Ability to optimize sales processes through automation and system integration
• Experience supporting reporting, analytics, and performance tracking
• Strong collaboration skills and ability to work across multiple business functions

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About the Role

• The Key Account Manager drives sustainable revenue growth, market penetration, and strategic partnerships within higher education. This hybrid role combines new business development with strategic account management, focusing on retaining and expanding existing accounts while securing new opportunities.
• You’ll serve as a trusted advisor to academic institutions, faculty, librarians, authors, and decision-makers, driving product adoption, customer satisfaction, and digital transformation. AI fluency is essential to enhance sales effectiveness, customer engagement, and business outcomes.

Key Responsibilities

Market Analysis & Strategic Planning

• Conduct market research to identify customer needs, competitor activity, emerging trends, and growth opportunities.
• Develop and maintain annual territory and account plans covering revenue objectives, account priorities, stakeholder strategies, and growth opportunities.
• Use market intelligence and AI-driven insights to improve territory planning, account prioritisation, and product positioning.

Strategic Account Management

• Manage a portfolio of academic accounts to support customer retention, satisfaction, and sustainable revenue growth.
• Expand accounts through greater adoption of existing products and introduction of value-added solutions.
• Deliver successful renewals for allocated customer agreements and contracts.
• Identify and mitigate retention risks while strengthening long-term customer partnerships.

Product Adoption & Stakeholder Engagement

• Retain, grow, and secure product adoptions across academic institutions.
• Build trusted relationships with faculty, librarians, procurement teams, department heads, authors, and key decision-makers.
• Maintain regular virtual and in-person customer engagement, providing responsive, high-quality service.
• Promote customer success, product utilisation, and long-term account advocacy.

Business Development & Revenue Growth

• Identify, qualify, and pursue new opportunities within existing and prospective accounts.
• Build pipeline through proactive prospecting, networking, and stakeholder engagement.
• Deliver tailored product demonstrations, presentations, and proposals.
• Negotiate and close new contracts, renewals, and commercial agreements.
• Achieve assigned new-business, retention, and revenue-growth targets.

AI Enablement & Digital Fluency

• Use AI-powered tools to enhance customer engagement, sales planning, forecasting, pipeline management, and productivity.
• Identify opportunities for AI-enabled solutions that support digital transformation in academic institutions.
• Stay current with emerging AI trends in education, research, and academic publishing.

Collaboration & Performance Reporting

• Partner with Marketing, Product, Customer Success, Editorial, and Support teams to deliver tailored customer solutions.
• Share customer and market insights that inform product development and innovation.
• Maintain accurate CRM records and monitor account health, product adoption, pipeline, and renewal performance.
• Provide regular sales forecasts, performance updates, and strategic recommendations.

Qualifications & Experience

• Bachelor’s degree in Business, Marketing, Education, or a related field.
• Proven experience in sales, business development, account management, or customer success, preferably in education, publishing, information services, or technology.
• Strong understanding of the academic and higher-education market.
• Demonstrated ability to manage strategic accounts while developing and securing new business.
• Experience using CRM platforms and digital sales tools.

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About the Role

• In this role, you will undertake moderately complex research, design, and software development assignments within a specific software functional area or product line.
• You will design program flows, develop and unit test code, solve technical problems, and collaborate with other technology professionals to translate product requirements into effective software solutions.

Responsibilities:

• Interface with other technical personnel or team members to finalize requirements.
• Write and review portions of detailed specifications for the development of system components of moderate complexity.
• Work closely with other development team members to understand moderately complex product requirements and translate them into software designs.
• Successfully implement development processes, coding best practices, and code reviews.
• Operate in various development environments (Agile, Waterfall, etc.) while collaborating with key stakeholders.
• Resolve technical issues as necessary.
• Complete bug fixes.

Requirements:

• Proficiency with data manipulation languages.
• Understanding of data modeling principles.
• Ability to work with complex data models.
• Proficiency in development languages including but not limited to: Java/J2EE, JavaScript, React
• Familiarity of industry best practices — code coverage.
• Ability to work well with internal and external technology resources.
• Knowledge of software development methodologies (e.g., Agile, Waterfall).
• Knowledge of test-driven development.

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About the Role

• The Senior Business Development Manager is a senior individual-contributor role responsible for commercial performance across an assigned sector or sub-sector.
• You’ll drive revenue growth through complex-deal leadership, cross-pod coaching, disciplined pipeline management, and flexible capacity cover, while carrying the commercial result for your assigned scope.
• You’ll lead through commercial expertise, collaboration, and influence. You’ll carry a blended existing-book and new-logo commercial target.

Responsibilities

Commercial Performance and Deal Leadership

• Deliver commercial targets across existing-book growth, retention, and new-logo acquisition.
• Lead or support complex, high-value opportunities and progress them to commercially sound closure.
• Support opportunity qualification, deal strategy, negotiation, and customer engagement.

Sales Coaching and Capability Building

• Coach Account Managers and Business Development Managers in prospecting, discovery, value articulation, negotiation, closing, and account growth.
• Build capability through joint customer engagements, field coaching, deal reviews, and knowledge sharing.
• Prioritise coaching and deal support across pods based on commercial needs and risks.

Pipeline and Forecast Management

• Drive disciplined pipeline creation, progression, and qualification.
• Support pipeline inspections, deal reviews, and evidence-based forecasting.
• Identify conversion, coverage, and revenue risks and recommend corrective actions.

Commercial Cover and Collaboration

• Provide defined, time-bound commercial support during vacancies, leave, ramp-up periods, or capacity gaps.
• Collaborate with Sales Operations, Product, and other stakeholders to resolve deal dependencies and improve customer outcomes.
• Maintain compliance with pricing, contracting, customer, data, and internal-governance requirements.

Decision-Making Authority

• You may recommend deal strategies, prioritise coaching, challenge forecasts, and coordinate agreed commercial cover with the relevant Manager or Head.

Requirements

• Senior commercial experience across new-business acquisition, account growth, and retention.
• Success influencing complex, high-value, multi-stakeholder deals.
• Strong coaching capability without formal people-management authority.
• Relevant sector, customer, product, and commercial-model knowledge.
• Advanced pipeline management, forecasting, negotiation, and closing skills.
• Ability to balance competing commercial demands across teams.
• Strong stakeholder influence, communication, judgement, and ethical-selling skills.
• Ability to lead through expertise, share best practice, and strengthen commercial execution.

How Success Is Measured

• Achievement of blended existing-book and new-logo commercial targets.
• Pipeline quality, coverage, progression, and forecast accuracy.
• Complex-deal conversion and commercially sound wins.
• Measurable coaching impact and improved seller capability.
• Effective commercial cover and revenue continuity.
• Cross-functional collaboration and governance compliance.

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About the Role

• As an AI-Enabled Research Support Specialist, you will combine research expertise with customer support to help clients make effective use of Lexis+ AI and related technologies.
• You will deliver high-quality research, demonstrate AI-enabled capabilities, and help customers confidently apply these tools to research, writing, and decision-making.

Responsibilities:

• Conduct high-quality legal, financial, and news research using LexisNexis platforms, traditional sources, and AI-assisted tools.
• Use generative AI to synthesize, summarize, and analyze complex data sets, delivering timely, accurate, and actionable insights.
• Engage directly with customers through phone, chat, and email to resolve inquiries and demonstrate AI tools in real time.
• Showcase how AI drafting features can accelerate workflows—such as generating case summaries, client memos, and analytical reports.
• Partner with clients to co-create AI-enhanced outputs, building confidence in responsible AI adoption.
• Diagnose and resolve issues efficiently using department tools, research expertise, and sound professional judgment.
• Act as a customer advocate, reporting feedback and identifying opportunities for AI-driven enhancements to products and processes.
• Maintain the highest standards of data integrity, accuracy, and transparency when using AI tools.

Requirements:

• Have LLB/legal qualification or equivelant
• Experience in legal, financial, or news research or customer support
• Experience using Lexis Advance, Lexis+, or Lexis+ AI
• Familiarity with AI drafting, summarization, and research technologies
• Excellent verbal and written communication skills, able to translate complex AI concepts for non-technical users
• Strong multitasking and analytical abilities; able to manage multiple inquiries simultaneously
• Proficient PC skills, including Windows OS, Microsoft Office, and web browsers; minimum typing speed of 40 WPM

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About the Role

• We’re seeking a driven, results-oriented New Business Development Manager to join our team. This is a hunter-focused role responsible for identifying, engaging, and converting new clients across the legal profession—including advocates and attorneys—and corporates with legal functions.
• You’ll use solution selling to build senior-level relationships and tailor our product suite to client needs. Your primary focus will be new-client acquisition, new-logo growth, and achieving revenue and activity targets.

Responsibilities

• Identify, target, and acquire new business opportunities across the legal sector and selected corporate industries.
• Lead solution-based sales engagements, including client meetings, presentations, and face-to-face or virtual product demonstrations.
• Research industries and prospective clients to tailor product packages to their requirements.
• Drive targeted sales campaigns, sector initiatives, and marketing-led activities.
• Represent the business at industry events, seminars, and conferences; generate and follow up on leads.
• Build relationships with industry bodies, including law societies, bar associations, and chambers.
• Manage the sales pipeline, ensuring timely follow-up, accurate forecasting, and delivery against sales targets.
• Balance prospecting, client engagement, follow-up, and reporting through effective diary and time management.
• Expand the account base through proactive prospecting, networking, and new-logo acquisition.
• Create demand by raising the profile of our products and services with prospective customers.
• Analyse market trends, sales data, and competitor activity to identify opportunities.
• Provide regular management updates on account performance, forecasts, and key metrics.

Requirements

• At least three years’ experience in business development, solution selling, or B2B sales, with a record of meeting or exceeding commission-based targets.
• Experience in software, insurance, telecoms, legal technology, risk and compliance, or subscription-based services.
• Strong business acumen and confidence engaging senior executives, partners, and decision-makers.
• Excellent English communication, presentation, interpersonal, negotiation, and closing skills.
• A self-motivated, disciplined approach and ability to work independently.
• Strong organisation and time-management skills, with the ability to manage multiple priorities and sales opportunities.
• Proficiency with CRM systems and relevant tools for managing customer accounts, leads, opportunities, and sales activities.
• A law or business degree is advantageous; the ability to understand legal and technical solutions is essential.
• Legal, governance, risk, or compliance experience is advantageous.

go to method of application »

About the Role

• We’re seeking a driven, results-oriented New Business Development Manager to join our team. This is a hunter-focused role responsible for identifying, engaging, and converting new clients across the legal profession—including advocates and attorneys—and corporates with legal functions.
• You’ll use solution selling to build senior-level relationships and tailor our product suite to client needs. Your primary focus will be new-client acquisition, new-logo growth, and achieving revenue and activity targets.

Responsibilities

• Identify, target, and acquire new business opportunities across the legal sector and selected corporate industries.
• Lead solution-based sales engagements, including client meetings, presentations, and face-to-face or virtual product demonstrations.
• Research industries and prospective clients to tailor product packages to their requirements.
• Drive targeted sales campaigns, sector initiatives, and marketing-led activities.
• Represent the business at industry events, seminars, and conferences; generate and follow up on leads.
• Build relationships with industry bodies, including law societies, bar associations, and chambers.
• Manage the sales pipeline, ensuring timely follow-up, accurate forecasting, and delivery against sales targets.
• Balance prospecting, client engagement, follow-up, and reporting through effective diary and time management.
• Expand the account base through proactive prospecting, networking, and new-logo acquisition.
• Create demand by raising the profile of our products and services with prospective customers.
• Analyse market trends, sales data, and competitor activity to identify opportunities.
• Provide regular management updates on account performance, forecasts, and key metrics.

Requirements

• At least three years’ experience in business development, solution selling, or B2B sales, with a record of meeting or exceeding commission-based targets.
• Experience in software, insurance, telecoms, legal technology, risk and compliance, or subscription-based services.
• Strong business acumen and confidence engaging senior executives, partners, and decision-makers.
• Excellent English communication, presentation, interpersonal, negotiation, and closing skills.
• A self-motivated, disciplined approach and ability to work independently.
• Strong organisation and time-management skills, with the ability to manage multiple priorities and sales opportunities.
• Proficiency with CRM systems and relevant tools for managing customer accounts, leads, opportunities, and sales activities.
• A law or business degree is advantageous; the ability to understand legal and technical solutions is essential.
• Legal, governance, risk, or compliance experience is advantageous.