Job Vacancies at Road Accident Fund

Key Performance Areas

Compliance administration.

• Maintain up-to-date written documentation related to the departments business activities.
• Ensure compliance to the policies and process standards.
• Keep abreast of internal standards and business goals to ensure adherence to sound internal control.

Office coordination.

• Assist in making follow-ups on outstanding matters.
• Ensure all requests are handled and responded to within set timelines.
• Assist in ensuring the availability of stationery within the department.
• Validate and verify information and documents submitted for accurate capturing and further handling.
• Ensure the systems/registers used are kept up to date.
• Check for duplicate documents, requests and queries and report on them.
• Allocate reference numbers and accurately capture related documents on different systems.
• Allocation of matters to responsible team members.
• Draft and send out letters to all stakeholders as required.

Meeting support

• Arranging meetings on behalf of the department.
• Assist with taking and distributing minutes in accordance to set governance standards.
• Create and maintain a register to track matters outstanding.
• Maintain a follow-up plan on meeting resolutions and matters outstanding.
• Ensure confirmation of meetings and management of team diaries.
• Schedule appointments with internal and external stakeholders as and when required.

Document and Records Management.

• Administer the records management and filling processes in line with the RAF filling plan
• Ensure that the filing system is always up-to-date and functional.
• Retrieval of information at all times as requested in the office.
• Ensure confidentiality of all documents under control and that documentation reaches the intended recipients.
• Acknowledge the receipt of documentation, apply a file number allocation, record data onto the computer system and file appropriately.

Qualifications

• Matric or Grade 12 certificate.

Experience

• Relevant 1 years’ experience in Administrative or similar environment.

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Key Performance Areas

Ensure IT Services are Accessible to Internal and External RAF customers

• Attend IT incidents and requests.
• Setting up of user’s machines.
• Configure new equipment.
• Adopt proactive approach to prevent problems from arising.
• Ensure compliance to OHS when setting up.
• Escalate problems to Senior Officer: Technology Support where necessary.

Provide Desktop Support

• Provide software and hardware configuration according to business requirements.
• Conduct troubleshooting, maintenance, upgrades and other activities required for efficient working of computer systems.
• Undertake maintenance and repairs on damaged and repairable hardware.

Management of Multifunctional Devices and Scanners

• Establish connection and access to MFD and Scanners for all users.
• Identify problems; log calls with Service Desk and escalate matters to senior Officer: Technology Support.
• Manage replacement of consumables in the region.

Provide Network and Telephone Support

• Replace faulty devices.
• Provide 1st line support telephone infrastructure.
• Provide 1st line of network support.
• Participate in power failover testing.

Asset Management

• Undertake audits of hardware and software assets.
• Conduct Bi-annual asset verification.
• Adherence to asset management policy

AV Support

• Attend to AV requests.
• Attend to 1st line AV problems and escalate matters to Senior Officer: Technology Support.

Reporting

• Provide input to IT Operations reports.

Qualifications and Experience

• National Diploma in Information Technology related qualification.
• Microsoft 365 Certified (Any) will be advantageous.
• AWS Cloud Practitioner Foundational will be advantageous.
• Relevant 2 years’ experience in system support

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Key Performance Areas

Investigation and Assessment of Claims lodged

• Trace insured driver / witnesses to consult and obtain statements and docket
• Ensure that a proper sketch plan of an accident scene is drawn as part of the investigation and asseessment process.
• Ensure that clear photographs of an accident scene, faces of the people interviewed, damaged vehicles and injuries to a person is taken as part of the investigation process.
• Obtain and  / verify existing affidavits from different parties (e.g. claimants, witnesses, employers, etc.).
• Identify possible fraud and corruption and escalate to Forensic Investigation Department (FID).
• Testify in Court cases when a claimant is quilty and accused of fraud.
• Provide assistance in ensuring witness presence at court

Administrative Support

• Validate supporting documents (e.g. employment details, paternity/ maternity details, SARS documents, etc.) for all related quantum investigations.
• Verify details of the claimant and those injured in an accident through Natis and Cross Check systems (e.g. ID no, contact numbers, address/s, employment details etc.)
• Verify the details of secondary vehicle/s involved in the accident to detarmine the owner/s.
• Quality check the supporting documents from stakeholders to determine the validity of the logged claim
• Validate loss of earnings
• Provide progress reports as per the internal services level agreement

Document and Records Management

• Monitor and maintain an effective filing system
• Ensure that files are correctly categorised and stored to ensure a smooth retrieval of documents
• Administer the records management and filing processes in line with the RAF filing plan
• Ensure confidentiality of all documents under control and that correspondence from the department office reaches intended recipients
• Perform File Retrieval in Archive Services

Stakeholder Management

• Provide advice to different parties (e.g. claimants, witnesse, employers, etc.)
• Handle any assessments associated complaints
• Maintain relationships with internal and external stakeholders.

Qualifications

• NQF 7 (Bachelor's degree or Advanced Diploma) related qualification to discipline.
• Driver's License.
• Completed training as an investigator will be an added advantage.
• Being a certified fraud examiner will be an added advantage.

Experience

• Relevant 3 years' experience in a similar environment.
• Experience in merit and quantum investigations will be an added advantage.