Job Vacancies at Santam Insurance

JOB DESCRIPTION

• The main responsibility for this position will entail executing and accounting for Treasury transactions which includes journalizing transactions to the Income statement and Balance sheet., preparing Treasury MI reporting and supporting the Treasury Middle Office function on an ad hoc basis

ACCOUNTABILITIES

• This position requires working closely with the various business partners 
• Prepare and reconcile the settlement accounts on IT2 system 
• Reconcile General Ledger accounts in JDE system
• Prepare monthly summary of the ageing and resolution of unreconciled items to ensure accurate financial reporting.
• Prepare funding requests via online banking platforms and IT2 system
• Assist /resolve ad hoc issues / queries 
• Provide support with innovation & automation initiatives/projects
• Assist and prepare monthly Management Information packs with commentary and variance analysis
• Internal and external stakeholder engagement 

QUALIFICATIONS and EXPERIENCE

• B Com (Acc) / B Com Finance Degree with Financial Accounting major

• Completed SAICA articles (advantageous)
• Accounting via JD Edwards /Oracle system experience (advantageous) 
• Minimum 5 years’ experience in a Financial Accounting department
• General Ledger reconciliation experience
• Minimum of 3-5 years’ experience on online banking platforms

KNOWLEDGE

• Computer literate (Advanced Excel)
• Working knowledge of IFRS Accounting principles

SKILLS

• High numerical skills
• Team player
• Financial data analysis experience
• Understand Treasury Accounting
• Sound relationship building skills, at different levels of the organisation
• Excellent interpersonal and communication skills
• Strong co-ordination, organisational and planning skills
• Results orientated, pro-active and deadline driven
• Capacity to operate under extreme pressure
• Strong quality and client service orientation 
• Ability to drive decisions and work independently
• Strong analytical skills and attention to detail
• Adaptable to Change/Flexible

COMPETENCIES

• Cultivates Innovation
• Client focus 
• Drives Results
• Collaborates by building partnerships
• Flexibility and Adaptability
• Optimising work processes

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What will you do?

This career opportunity is available at Santam Commercial Underwriting, Survey Department for a Risk Surveyor to be based in Nelspruit.
The Risk Surveyor is tasked with assessing risk while applying technical knowledge. Surveyors conduct detailed risk assessments on the risk, as well as provide an in-depth view to underwriters assisting them to underwrite the risk appropriately, more specifically:

• Conducting desktop and physical surveys.
• Review external surveys as required and provide summery of the risk and risk reduction requirements.

What will make you successful in this role?

• The role of a risk surveyor is to understand all types of risks and its exposures that are underwritten and to provide a view on whether continued business is viable.  This requires the risk surveyor to be technically skilled.  The risk information provided by the surveyors allows the organisation to determine whether the risk will be treated, tolerated, terminated, or transferred. This function is at the core of capabilities provided by the risk surveying team. The role of the risk surveyors translates Santam’s aspiration of being a risk management partner into action.
• The surveying role is a critical function within Santam. Surveyors conduct site inspections and evaluate risks based on information provided by clients, and by desktop reviews of previous surveys and information and photographs provided by clients and brokers.
• This role allows for a risk surveyor to work independently and to assess risks according to Santam’s and National standards as well as the relevant and appropriate legislation.  This position has a training component in that to become proficient in more complex risks the surveyor may work under supervision of a Senior and Head Surveyor as well as provide some on the job training where required.  The risk surveyor will work within the prescribed parameters of the role and the relevant Head Surveyor.
• This role may have a consulting function where the surveyor will be called upon to consult on risks and to provide advice to Surveyors, Underwriters, Relationship managers, Technical managers, Brokers and Clients regarding the risk and alternatives to the risk reduction requirements.

Survey delivery requirements:

• Conduct surveys within the required SLA
• Achieve the agreed productivity levels
• Provide feedback and corrections to supervised surveys
• Provide feedback on all queries received
• Provide the appropriate advice to clients, Brokers and internal staff as required
• Review external survey report and provide feedback
• Understanding all the legislative requirements/Bylaws
• Understanding the area of operations and hazards (Geographical areas and risks associated) (Process in respect of production and the function and safety of the machinery)
• Interact with various stakeholders (distribution, operations, underwriting and intermediaries) to ensure delivery of our world class surveying competency.
• Provide feedback and comment on rational designs.

Stakeholders:

• Engage with internal and external stake holders (Broker Distribution, Operations etc.) to get buy-in and understanding of our need to survey risks and ensure effective execution of survey processes.
• Provide surveying guidance and support to all Santam Group companies including MiWay, SEM, Namibia and Specialist business as required.
• Engage with external stakeholders (brokers) to educate/ inform, where relevant, and explain survey processes or risk reduction requirements

Qualifications and Experience

• 3+years of risk surveying or related experience
• Matric and ideally Fire Service Qualification, Technical Engineering Degree or Diploma, or relevant qualification, Minimum NQF level 4   
• Valid driver’s licence                                                                                                    
• Computer literate on Excel, Word, Presentations, etc.    
• Competency at previous level and proven competence at risk surveying, with experience in retention class and exposure stipulated above.                                           
• FPA advanced courses, risk prevention strategies, high hazard risks, thatch.

Skills

• Ability to learn and research
• Ability to manage own work environment
• Good analytical and problem-solving skills and abilities
• Communication Skills
• Understanding of basic fire hazards, firefighting, risk identification
• Basic report writing
• Use of MS Office Products
• Use of policy information systems
• Work in other regions
• Capacity to operate under pressure
• Self-starter
• Knowledge of Underwriting and underwriting processes
• Knowledge of the policy wording

Competencies

• Collaboration
• Client focus 
• Drives results  
• Flexibility and adaptability 
• Cultivates innovation 
• Relating and networking
• Analysing and attention to detail
• Applying expertise and technology
• Learning and researching
• Time management Planning and organising
• Writing and reporting 

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WHAT WILL YOU DO

• The successful candidate will determine the quantum and merit of segmented non-motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary and service providers) and settlement of claims within a delegated threshold and according to contract conditions.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE

• Receiving instruction from Claims Service Consultant (appraisal notes & docs).
• Checking completion and correctness of document and policy conditions.
• Planning routes for claims, make arrangements and contact client.
• Identifying what is required and outstanding from client.
• Deciding on what must be investigated and whether specialist expertise is required e.g. builder, engineer.
• Assessing risk to provide recommendations to underwriting.
• Appointing specialist resources if required.
• Interacting with the police, weather bureau etc. to assess merit.
• Comparing information collected to the policy requirements and claim details presented.
• Determining equivalent replacement and determine risk.
• Deciding and negotiating on replacement/cash/claims card.
• Authorizing repairs/cash settlement.
• Writing Claims Report and updating the central claims file.
• Handle and resolve clients/brokers complaints in a timely and fair manner.
• Managing relationships with client, broker, service providers and internal stakeholders (relationship managers, claims committee, opinions from underwriters); and
• Ensuring effective and continuous communication with all stakeholders.

QUALIFICATIONS AND EXPERIENCE

• Matric (Grade 12) with Mathematics
• Short-term insurance qualification (NQF4) plus completed Digital Non-motor Assessors Skills Programme
• Certified Fraud Examiner qualification advantageous
• Five (5) years' or more relevant experience at digital non-motor level (full spectrum), field assessing experience advantageous
• OR
• Seven (7) or more years' relevant claims assessment experience (non-motor) (full spectrum)

KNOWLEDGE AND SKILLS

• All relevant product training completed
• Familiar with IM external systems
• Must have experience in adjusting process, assessor reporting tools, building terminology, repair estimation on building damage, indemnity issues, non-standard roofing e.g. thatching, floor coverings, gyproc, building repair calculator and advanced electronic equipment
• Ability to do investigations on buildings, its contents and fire

PERSONAL ATTRIBUTES

• Analytical thinking
• Information seeking
• Directiveness
• Initiative
• Flexibility
• Customer Service Orientation