Job Vacancies at Santam Insurance

About the Job

What will you do?

• The incumbent will be responsible for commercial lines above mandate authorizations.
• The incumbent will also be responsible for commercial lines transactional functions which includes broker appointments, cancellations, reinstatements, refund calculations etc. in support of the company’s objectives regarding profit and growth.
• Coaching and upskilling of broker staff/system users. (Cape Town, (Bellville). What will make you successful in this role?
• Manage allocated portfolio growth, retention, profitability, and any other business relevant factors and agreed growth plan
• Reporting on performance against agreed targets
• Identify and develop sales opportunities and retaining existing business.
• Ensure a consistent and detailed understanding of the sales targets, goals, performance levels, products, business rules and conditions
• Ensure a consistent detailed understanding amongst brokers of their growth targets, goals, performance levels and available products
• Establishing strategies to further grow the portfolio and contribute ideas, leadership and innovation
• Utilize technology to manage data and the performance of the portfolio under management
• Analyze data and regularly ensure that rating structures are aligned with products, underwriting criteria and risks.
• Identify and drive areas of service levels opportunities (review administration procedure in broker office)
• Engaging with underwriting, and finance teams etc.
• Serves as the primary contact for operations, systems, training, audits as well as liaison for resolving issues
• Ensure alignment of quality standards and alignment of business processes
• Ensure brokers operate within agreed mandates and authorizations.
• Comply with corporate governance policies, procedures and standards
• Identify and drive opportunities to improve and enhance product and service offerings
• Keep abreast of market conditions and trends and relevant industry regulations
• Ensuring credibility with brokers by maintaining detailed knowledge of current market conditions and competitors’ products
• Resolve broker complaints and queries where necessary
• Drive increased utilization of online and any other self-service platforms
• Collaborate and work with support units to deliver required service levels
• Co-ordinates and delivers new and on-going training on products, processes and systems
• Implement retention strategy
• Create a culture of service excellence both internally and externally

Qualifications and Experience

• Completed grade 12 or equivalent certificate
• FAIS credits 150 NQF 4
• RE5 & rep registration would be advantageous
• Commercial product training competed / RIA completed/ policy center system training completed.
• Minimum 5 years Commercial and Agri underwriting experience

Skills

• Ability to understand client base related requirements and to conceptualise and develop relative support
• Good understanding of value chain in order to implement cost savings and maximise profitability
• Working knowledge and good understanding of all operating and strategic processes, re-engineering and design
• Project management skills
• Change management skills
• Understands value chain principles and management concepts
• Working knowledge of, Policy Center system information systems and marketing
• Strong business orientation with commercial and financial skills.
• Computer literate in data manipulation, i.e. Excel as well as technology in general
• Strong networking and relationship building skills
• Negotiating skills
• Decision making abilities
• Technical claims and underwriting skills
• Risk management skills

Knowledge and Skills

• Profitable Underwriting Client service (complaints/queries/ investigations/advice) Coaching, training and quality management Reporting and adhoc meetings

Personal Attributes

• Decision quality - Contributing independently Persuades - Contributing independently Action orientated - Contributing independently Business insight - Contributing independently 

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About the Job

What will you do?

• The Santam Direct Call Centre has positions available for Sales Advisor who will be based in Johannesburg The successful candidates will offer world class products and services to clients, whilst achieving sales targets in an outbound call Centre environment.

What Will Make You Successful In the Role?

• Consistently meeting sales targets.
• Adherence to Quality Assurance processes (Compliance with all relevant internal and external rules e.g. TCF, CPA and internal Sales processes).
• Offering outstanding customer experience.
• Strict adherence to workforce scheduling.
• Be available to work shifts as well as overtime.

Qualifications and Experience

• Matric/ Grade 12
• 0- 1 year Sales Experience
• Call Centre Experience

Knowledge and Skills

• Excellent English communication & writing skills.
• Fluent in English and one other official language.
• Relationship Building and Negotiating skills.
• Ability to influence.

Personal Attributes

• Communicates effectively.
• Action oriented
• Situational adaptability
• Optimism and Resilience
• Emotional Intelligence