Commercial Lines Underwriter (Riscor)(JG9) at Santam Insurance

About the Job

What will you do?

• The incumbent will be responsible for commercial lines above mandate authorizations.
• The incumbent will also be responsible for commercial lines transactional functions which includes broker appointments, cancellations, reinstatements, refund calculations etc. in support of the company’s objectives regarding profit and growth.
• Coaching and upskilling of broker staff/system users. (Cape Town, (Bellville). What will make you successful in this role?
• Manage allocated portfolio growth, retention, profitability, and any other business relevant factors and agreed growth plan
• Reporting on performance against agreed targets
• Identify and develop sales opportunities and retaining existing business.
• Ensure a consistent and detailed understanding of the sales targets, goals, performance levels, products, business rules and conditions
• Ensure a consistent detailed understanding amongst brokers of their growth targets, goals, performance levels and available products
• Establishing strategies to further grow the portfolio and contribute ideas, leadership and innovation
• Utilize technology to manage data and the performance of the portfolio under management
• Analyze data and regularly ensure that rating structures are aligned with products, underwriting criteria and risks.
• Identify and drive areas of service levels opportunities (review administration procedure in broker office)
• Engaging with underwriting, and finance teams etc.
• Serves as the primary contact for operations, systems, training, audits as well as liaison for resolving issues
• Ensure alignment of quality standards and alignment of business processes
• Ensure brokers operate within agreed mandates and authorizations.
• Comply with corporate governance policies, procedures and standards
• Identify and drive opportunities to improve and enhance product and service offerings
• Keep abreast of market conditions and trends and relevant industry regulations
• Ensuring credibility with brokers by maintaining detailed knowledge of current market conditions and competitors’ products
• Resolve broker complaints and queries where necessary
• Drive increased utilization of online and any other self-service platforms
• Collaborate and work with support units to deliver required service levels
• Co-ordinates and delivers new and on-going training on products, processes and systems
• Implement retention strategy
• Create a culture of service excellence both internally and externally

Qualifications and Experience

• Completed grade 12 or equivalent certificate
• FAIS credits 150 NQF 4
• RE5 & rep registration would be advantageous
• Commercial product training competed / RIA completed/ policy center system training completed.
• Minimum 5 years Commercial and Agri underwriting experience

Skills

• Ability to understand client base related requirements and to conceptualise and develop relative support
• Good understanding of value chain in order to implement cost savings and maximise profitability
• Working knowledge and good understanding of all operating and strategic processes, re-engineering and design
• Project management skills
• Change management skills
• Understands value chain principles and management concepts
• Working knowledge of, Policy Center system information systems and marketing
• Strong business orientation with commercial and financial skills.
• Computer literate in data manipulation, i.e. Excel as well as technology in general
• Strong networking and relationship building skills
• Negotiating skills
• Decision making abilities
• Technical claims and underwriting skills
• Risk management skills

Knowledge and Skills

• Profitable Underwriting Client service (complaints/queries/ investigations/advice) Coaching, training and quality management Reporting and adhoc meetings

Personal Attributes

• Decision quality - Contributing independently Persuades - Contributing independently Action orientated - Contributing independently Business insight - Contributing independently