Smollan is an international retail solutions company delivering growth for clients across five continents by covering every aspect of how a Brand is managed at the point of sale. With extensive industry experience, an exceptional human platform and sophisticated systems, Smollan has provided consistent excellence in operational execution to retailers and man...
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Description
Vacancy: Product Consultant – Game N1 City Area
- We are seeking a driven and customer-focused Product Consultant to join our team in the Milton Parklands area on a 45-hour flexi contract. The ideal candidate will bring retail and sales expertise, with a passion for consumer electronics and delivering exceptional customer experiences.
Requirements:
- Minimum of 1 year’s experience in a retail environment
- Proven sales experience with strong customer engagement skills
- Background in consumer electronics (advantageous)
- Ability to travel and work on weekends as required
- Strong strategic thinking and reporting capabilities
- Competence in administrative tasks, particularly related to reporting and insights
Key Responsibilities:
- Drive sales and achieve targets through effective customer engagement
- Provide product knowledge and recommendations to customers
- Report on sales insights and market trends to inform strategy
- Support with administrative duties related to performance reporting
- Contribute to overall store success through a proactive and professional approach
Requirements
- Vacancy: Product Consultant – Game N1 City Area
We are seeking a driven and customer-focused Product Consultant to join our team in the Milton Parklands area on a 45-hour flexi contract. The ideal candidate will bring retail and sales expertise, with a passion for consumer electronics and delivering exceptional customer experiences.
- Requirements:
- Minimum of 1 year’s experience in a retail environment
- Proven sales experience with strong customer engagement skills
- Background in consumer electronics (advantageous)
- Ability to travel and work on weekends as required
- Strong strategic thinking and reporting capabilities
- Competence in administrative tasks, particularly related to reporting and insights
Key Responsibilities:
- Drive sales and achieve targets through effective customer engagement
- Provide product knowledge and recommendations to customers
- Report on sales insights and market trends to inform strategy
- Support with administrative duties related to performance reporting
- Contribute to overall store success through a proactive and professional approach
go to method of application »
Description:
- We are seeking a driven and customer-focused Product Consultant to join our team in the Milton Parklands area on a 45-hour flexi contract. The ideal candidate will bring retail and sales expertise, with a passion for consumer electronics and delivering exceptional customer experiences.
Requirements:
- Minimum of 1 year’s experience in a retail environment
- Proven sales experience with strong customer engagement skills
- Background in consumer electronics (advantageous)
- Ability to travel and work on weekends as required
- Strong strategic thinking and reporting capabilities
- Competence in administrative tasks, particularly related to reporting and insights
- Key Responsibilities:
- Drive sales and achieve targets through effective customer engagement
- Provide product knowledge and recommendations to customers
- Report on sales insights and market trends to inform strategy
- Support with administrative duties related to performance reporting
- Contribute to overall store success through a proactive and professional approach
Requirements
Vacancy: Product Consultant – Game Mitchells Plain Area
- We are seeking a driven and customer-focused Product Consultant to join our team in the Milton Parklands area on a 45-hour flexi contract. The ideal candidate will bring retail and sales expertise, with a passion for consumer electronics and delivering exceptional customer experiences.
Requirements:
- Minimum of 1 year’s experience in a retail environment
- Proven sales experience with strong customer engagement skills
- Background in consumer electronics (advantageous)
- Ability to travel and work on weekends as required
- Strong strategic thinking and reporting capabilities
- Competence in administrative tasks, particularly related to reporting and insights
Key Responsibilities:
- Drive sales and achieve targets through effective customer engagement
- Provide product knowledge and recommendations to customers
- Report on sales insights and market trends to inform strategy
- Support with administrative duties related to performance reporting
- Contribute to overall store success through a proactive and professional approach
go to method of application »
Job Description
- We are seeking a driven and customer-focused Product Consultant to join our team in the Milton Parklands area on a 45-hour flexi contract. The ideal candidate will bring retail and sales expertise, with a passion for consumer electronics and delivering exceptional customer experiences.
Requirements:
- Minimum of 1 year’s experience in a retail environment
- Proven sales experience with strong customer engagement skills
- Background in consumer electronics (advantageous)
- Ability to travel and work on weekends as required
- Strong strategic thinking and reporting capabilities
- Competence in administrative tasks, particularly related to reporting and insights
Key Responsibilities:
- Drive sales and achieve targets through effective customer engagement
- Provide product knowledge and recommendations to customers
- Report on sales insights and market trends to inform strategy
- Support with administrative duties related to performance reporting
- Contribute to overall store success through a proactive and professional approach
Requirements
Vacancy: Product Consultant – Makro Montague Garden Area
- We are seeking a driven and customer-focused Product Consultant to join our team in the Milton Parklands area on a 45-hour flexi contract. The ideal candidate will bring retail and sales expertise, with a passion for consumer electronics and delivering exceptional customer experiences.
Requirements:
- Minimum of 1 year’s experience in a retail environment
- Proven sales experience with strong customer engagement skills
- Background in consumer electronics (advantageous)
- Ability to travel and work on weekends as required
- Strong strategic thinking and reporting capabilities
- Competence in administrative tasks, particularly related to reporting and insights
Key Responsibilities:
- Drive sales and achieve targets through effective customer engagement
- Provide product knowledge and recommendations to customers
- Report on sales insights and market trends to inform strategy
- Support with administrative duties related to performance reporting
- Contribute to overall store success through a proactive and professional approach
go to method of application »
Description
- Administration
- Shelf Health
- Implementation of Promotions
- Customer Satisfaction and Service
- In-store Sales and Marketing
- Drive Sells Out
Requirements
- 2-3 years’ experience in sales||Essential / Minimum|0-5 years|
- Diploma/NQF level 5
- Sales acumen
- Marketing principle knowledge
- Customer service skills
- Administration skills
- Communication skills (verbal & written)
- Computer literacy – MS office suite
go to method of application »
Description
- Sales Management
- Shelf Health Management
- Point of Purchase Execution
- Administration
- Customer Service and Satisfaction
Requirements
- 2- 3 years’ relevant experience in an FMCG environment||Essential / Minimum|0-5 years|
- Code 8 drivers license
- Diploma/NQF level 5
- Sales Management
- Shelf Management
- Administration skills
- Customer Service Skills
- Communication skills (verbal & written)
- Interpersonal skills
- Attention to detail
go to method of application »
Description
- At Smollan, we’re on an evolutionary journey where we’re shifting our story. We’re looking for truly unique people who believe in fostering a diverse and inclusive environment. Where our people are cared for, happy and inspired in building an extraordinary place to work.
- Are you passionate about fostering a positive workplace culture and supporting the growth and development of employees? We're looking for a dynamic individual to join our team as a People Coordinator!
As a People Coordinator, you will play a pivotal role in various aspects of human resources, including but not limited to:
- Effective recruitment, selection and on boarding administration
- Effective performance management and training and development administration
- Effective IR administration
- Effective general administration, data management and reporting
- Effective teamwork and self-management
Requirements
What are we looking for?
To qualify for this role, you should
- Have 2-3 years' Human Resources experience in retail/FMCG
- HR degree/diploma at NQF level 5
- Good understanding of labour laws
- Have strong ethical standards
- Have outstanding organizational and time-management skills
- Possess good leadership skills
- Have creativity and innovation
- Be a problem-solver
- Good communication skills (written & verbal)
go to method of application »
Job Summary:
- To ensure exposure of product/service, increased sales and achievement of targets by representing the company and its services to the trade at an in-store level and growing the customer base within the forecourt.
Key Responsibilities and Deliverables:
- Customer Experience Management
- Manage customer vetting and registration
- Manage rental process
- Gather feedback and suggestions from customers to continuously improve the rental service Monitoring and managing inventory including the storing, tracking and maintenance of equipment
- Inventory Management
- Monitoring and managing inventory including the;
- Storing
- Tracking
- Maintaining of equipment
- Charging devices
- Managing & Ensuring Compliance
- Standards & Discipline Management
- Brand Management & Compliance onsite
- HSSE compliance
- Non-Compliance Escalation
- Job Profile – Samsung Product Consultant August 2021 1
- Reporting and KPI's
- Delivery of Quality Reporting & Insights
- Feedback on what is working and what is not working, Red flag escalations of issues encountered on the sites, Speedy response to resolve issues that are encountered, Provide insights gained from customer interactions
- Administration
- Capture daily, weekly and monthly reports based on customer interactions and sales Identify challenges and corrective actions
- Customer Satisfaction and Service
- Gather feedback from customer complaints, queries and requests and ensure resolution Build and maintain strong working relationships
- Key Competencies
- Organisational commitment
- Teamwork and collaboration
- Relationship building
- Agility
- Performance and results driven
- Continuous growth & improvement
- Resilience & stress management
- Service Excellence
- Analysis & problem solving
- Sales orientation
- Quality and detail excellence
- Communication
Administration
- Capture daily, weekly and monthly reports based on customer interactions and sales Identify challenges and corrective actions
- Customer Satisfaction and Service
- Gather feedback from customer complaints, queries and requests and ensure resolution Build and maintain strong working relationships
Key Competencies
- Organisational commitment
- Teamwork and collaboration
- Relationship building
- Agility
- Performance and results driven
- Continuous growth & improvement
- Resilience & stress management
- Service Excellence
- Analysis & problem solving
- Sales orientation
- Quality and detail excellence
- Communication
Requirements
- Minimum Qualifications: Matric
- Minimum Experience: 2-3 years’ experience in commission-based sales in Retail environment
- Knowledge, Skills & Abilities: Sales and Marketing knowledge
Customer Service Skills
- Self management
- Effective administration and communication skills
- Knowledge and understanding of renewable energy
- Literacy – MS Office
go to method of application »
Job Summary:
- To manage operational efficiencies and achieve client / customer objectives in areas of responsibility.
Key Responsibilities and Deliverables:
- Achievement of sales targets
- Identify sales targets per channel per month and draw up quarterly project plan as to how these targets will be achieved
- Manage and track implementation of project plan (revising the plan based on client feedback as required)
- Liaise with buyers to achieve targets
- Provide feedback to clients
- Manage Promotional Activities
- Manage new innovations
- Manage out-of-stocks
- Manage Forward Share
- Minimise credit notes
- Effective operational management
- Ensure adherence to call cycle
- Ensure effective time management when visiting stores (appropriate to store profile)
- Ensure stock availability
- Ensure shelf health (including stock-on-shelf; PI labels; removal of damaged and expired stock, as well as general hygiene of shelf)
- Adhere to specific Returns Management policies (per client)
- Implement promotional schedules
- Ensure a good working relationship between field staff and store management
- Update Strike Action Plan (biannually)
- Effective budget and financial management (as required by Business Unit)
- Compile annual budget (per Business Unit) using previous Business Unit financial performance information
- Submit budget to relevant manager for review and sign-off
- Analyze monthly departmental budgeting and accounting reports and identify and control variances
- Take appropriate action to ensure adherence to expense budgets
- Prepare and compile budget reports (monthly)
- Continually seek new ways to improve efficiencies and decrease expenditure
- Ensure compliance to relevant policies and procedures
- Proactively seek to identify and manage risk
- Release / authorize orders
- Effective knowledge sharing (including management of field intelligence)
- Be alert to competitor activity and potential tenders
- Compile Field Intelligence reports and submit to manager
- Update clients on competitor activity
- Ensure effective communication of information to Field Force
- Effective client and customer relationship management
- Proactively build relationships with clients and customers and ensure they are kept informed
- Ensure prompt problem solving
- Effective administration and asset management
- Ensure accurate salary input and monitor and control expense claims
- Ensure scorecard compliance
- Ensure effective management appraisals (C BAND and up)
- Ensure effective leave management and administration
- Conduct HR audits
- Conduct Financial audits
- Check and monitor assets and ensure updated asset register (monthly)
- Conduct disciplinary hearings as required
- In the regions, ensure office hygiene and equipment are maintained
Effective people management
- Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:
- Recruitment
- Induction
- Development
- Remuneration and Rewards
- Performance Management
- Career path and succession planning
- On-the-job training, coaching & mentoring
- Staff wellbeing
- Manage Employment Equity targets
- Ensure appropriate levels of management and accountability
- Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative
- Ensure effective knowledge sharing
- Effective teamwork and self-management
- Actively and consistently maintain high standards of professionalism in all aspects of personal presentation and delivery
- Apply knowledge of the organizational systems, structures, policies and procedures to achieve results
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Provide appropriate resolution for tasks or deadlines not met
- Support and drive the business’ core values
- Maintain a positive attitude
- Respond openly to feedback
- Take ownership for driving own career development
Key Competencies
- Transformative leadership
- Judgement & decision making
- Emotional maturity
- Coaching & development of others
- Team leadership
- Impact & influence
- Critical thinking
- Organisational awareness
- Analysis & problem solving
- Establishing networks
- Industry & business awareness
- Service excellence
Requirements
- Relevant Diploma or Degree at NQF level 7
- 6 - 7 years’ relevant experience in FMCG or sales environment
go to method of application »
Description
- Pro-Active Operational Excellence
- Business Insights and Execution
- Teamwork and Self-Management
- Stakeholder Engagement
People Management
- Manage Promotional Activity
- Achieve POP Objectives
- Monitor New Innovations
- Efficient Achievement of Targets
- Control Expenses
Requirements
- 2-3 years’ sales experience in FMCG environment at a managerial/ supervisory level||Essential / Minimum|0-5 years|
- Relevant Diploma at NQF level 5
- Code 8 Driver’s license
- Communication skills (verbal & written)
- Analysis & problem solving
- Computer literacy
- Business acumen
- Commercial awareness
- Attention to detail
- Pro-active thinking
- Leadership skills
- Planning & organising
- Negotiation skills
- Sales management skills
- Decision making skills
go to method of application »
Description
- At Smollan, we’re on an evolutionary journey where we’re shifting our story. We’re looking for truly unique people who believe in fostering a diverse and inclusive environment. Where our people are cared for, happy and inspired in building an extraordinary place to work.
- We are looking for an experienced and passionate People Lead to partner with the business to ensure operational effectiveness and optimal management of human capital. This role is a strategic HR partner, driving a high-performing culture and aligning business objectives with strategic HR initiatives. You'll also be responsible for overall compliance and providing functional leadership to the HR community.
- If you are a creative problem solver who thrives when presented with a challenge, we want to meet you!
What You'll Be Responsible For:
- As a People Lead, you will be responsible for a wide range of strategic and operational duties, including:
- Operational/Professional/Business: Contributing to strategic HR planning, guiding people decisions, monitoring employment costs and headcount, managing joiners/movers/leavers, and partnering with senior management.
- Leadership: Driving business partnerships, leading change management, implementing leadership development interventions, and maintaining effective business systems and policies.
- Management: Providing strategic alignment to the HR strategy, leading its execution within Twisp, driving organizational renewal strategies and functional HR projects.
- Relationship: Acting as a link between business needs and HR Centers of Excellence, developing networks, and ensuring consistent benchmarking.
- Innovation: Developing initiatives to improve HR's impact, reviewing HR service levels, and facilitating knowledge sharing.
- Day-to-Day: Executing talent management strategies, fostering positive employee relations, managing performance objectives, ensuring legal compliance, updating HR policies, driving Employment Equity plans, utilizing HR analytics, preparing HR reports, conducting data integrity audits, and building Rewards capabilities.
Requirements
What We Are Looking For:
- To qualify for this strategic role, you should:
- Hold an HR degree/diploma at NQF level 7 or higher education in Business Administration and/or HR Management.
- Have Human Resources experience (5-6 years minimum) in retail/FMCG is preferred.
- Possess strong leadership and project management skills.
- Have working knowledge of BCEA & LRA (Basic Conditions of Employment Act & Labour Relations Act).
- Be fluent in English.
- Have a driver's license, a reliable car, and the ability to travel
go to method of application »
Description
- Shelf health
- Effective implementation of promotions
- Drive sell out
- Effective administration
- Customer service and satisfaction
- Effective self -management
Requirements
- 1 year experience in FMCG in-field sales and marketing|1|Essential / Minimum|0-5 years|
- Grade 12
- Certificate: Marketing
- Communication Skills (verbal & written)
- Customer Service Skills
- Effective Administration
go to method of application »
Description
- Sales Tracking
- Co-Ordination of Trade Visits
- Budget Management
- Office Administration
- Diary Management and General Administration
Requirements
- 1-2 year’s secretarial/admin experience, preferably in retail /FMCG||Essential / Minimum|0-5 years|
- Grade 12/NQF level 4
- Communication skills (verbal & written)
- Sales objective achievement skills
- Financial management skills
- Planning and organising skills
- Time management
- Attention to detail
- Computer literacy - MS office suite
go to method of application »
Description
- Control Expenses
- Pro-Active Operational Excellence
- People Management
- Stakeholder Engagement
- Achieve POP Objectives
- Achievement of Targets
- Business Insights and Execution
- Monitor New Innovations
- Teamwork and Self-Management
- Manage Promotional Activity
Requirements
- 4-5 years’ sales experience in FMCG environment at a managerial/ supervisory level||Essential / Minimum|0-5 years|
- Code 8 drivers license
- Relevant Diploma/Degree at NQF level 6 or 7
- Communication skills (verbal & written)
- Analysis & Problem Solving
- Computer literacy
- Business acumen
- Commercial awareness
- Attention to detail
- Pro-active thinking
- Leadership Skills
- Planning & organising
- Negotiation skills
- Sales management skills
- Decision making skills
go to method of application »
Description
- Effective administration
- Effective analysis and reporting
- Effective operational systems
- Effective fleet and call cycle administration
- Vehicle Tracking
- Records
- Effective teamwork and self-management
Requirements
- 2 - 3 years’ experience in a systems / analytical environment preferably within FMCG||Essential / Minimum|0-5 years|
- Diploma/NQF level 5
- Fleet & call cycle administration
- Communication skills (verbal & written)
- Operational Systems
- Relationship building
- Administration skills
- Reporting skills
go to method of application »
Description
Main purpose of the role:
- Responsible for leading, developing and managing all Retail stores. Being accountable the end-to-end Direct Retail operations across employees, contractors, and commercial partners (including suppliersmanagement, health, and safety compliance, etc.). The incumbent is ultimately accountable for delivering the outstanding consumer experience within the channel and for achieving channel, commercial performance, and Consumer Experience through deploying commercial programs, projects, and initiatives. They will be tasked to build
- operational processes where they are lacking and constantly refine those that already exist. At the same time, they are in charge of growing the Brand Retail teams talents and capabilities, asv well as consistently enhancing his departments outcomes.
Responsibilities:
- Deploy initiatives through one-to-one consumer engagement with Legal Age consumers, ensuring effective execution of the Consumer Journey to enable flawless channel consumer experiences while meeting Brand, Consumer Experience, and Commercial targets.
- Provide channel specific consumer insights to support Consumer Experience in identifying and addressing experience gaps and opportunities
- Optimize channel efficiency and operational effectiveness on a continuous basis to meet targets
- Lead Direct Retail footprint expansion, optimization, and innovation
- Ensure a high-quality, engaged, and skilled front line (whether directly or indirectly employed) by utilizing all people management levers (communication, recognition, reward, training, performance management, and so on).
- Identify and implement activities for direct consumer engagement. Use leads from channel campaigns and other channels to engage Legal Age Smokers directly and improve consumer awareness, acquisition (conversion), retention, and service.
- Participate in the governance of the Marketing & Commercial Operations leadership teams and give deep channel expertise
Key Competencies
- New Category Portfolio Knowledge
- Brand Building, Strategy, Purpose, Positioning and Architecture
- Consumer Centric Mindset
- Partnering Excellence; Agility
- Core competencies across Commercial:
- Brand Retail Operations Management
- Sales /Field Force Operations Management
- Shopper Marketing - Experience Design
- Commercial & GTM Strategy
- Business & Financial Acumen
- Point of Sale Engagement and Execution
- Multi-Category and Category Strategy
- Omnichannel Consumer Experience Management
- Store Design and Visual Merchandising
- Data-Driven Decision Making
- Program/ Project Management
Requirements
- Education and Experience Requirements:
- Bachelors/Masters degree in Marketing, Business Administration or any business-related field.
- Minimum 5 years of Brand Management and/or Sales, or consumer journey design experience or similar
- 3-5 years’ experience in a Managing Managers
go to method of application »
Description
- Achievement of sales targets
- Effective budget and financial management (as required by Business Unit)
- Effective knowledge sharing (including management of field intelligence)
- Effective teamwork and self-management
- Effective operational management
- Effective people management
- Effective client and customer relationship management
- Effective administration and asset management
Requirements
- 2 Years Field Management experience in FMCG industry 5 Years’ experience in sales environment|5|Essential / Minimum|0-5 years|
- Relevant Diploma/Degree at NQF level 7
- Strategic thinker and analytical skills
- Ability to influence and motivate others
- Good business and financial acumen
- Excellent leadership
go to method of application »
Description
- Control Expenses
- Pro-Active Operational Excellence
- People Management
- Stakeholder Engagement
- Achieve POP Objectives
- Achievement of Targets
- Business Insights and Execution
- Monitor New Innovations
- Teamwork and Self-Management
- Manage Promotional Activity
Requirements
- 4-5 years’ sales experience in FMCG environment at a managerial/ supervisory levelEssential / Minimum0-5 years
- Code 8 drivers license
- Relevant Diploma/Degree at NQF level 6 or 7
- Communication skills (verbal & written)
- Analysis & Problem Solving
Computer literacy
- Business acumen
- Commercial awareness
- Attention to detail
- Pro-active thinking
- Leadership Skills
- Planning & organising
- Negotiation skills
- Sales management skills
- Decision making skills
go to method of application »
Description
- Manage Promotional Activity
- Pro-Active Operational Excellence
- Teamwork and Self-Management
- People Management
- Efficient Achievement of Targets
- Monitor New Innovations
- Business Insights and Execution
- Control Expenses
- Stakeholder Engagement
- Achieve POP Objectives
Requirements
- 3-5 years sales experience in FMCG environment at a managerial/ supervisory level/Essential / Minimum0-5 years
- Relevant Diploma/Degree at NQF level 6 or 7
- Code 8 Driver’s license
- Sales management skills
- Decision making skills
- Communication (verbal & written)
- Analysis & Problem Solving
- Computer literacy
- Business acumen
- Commercial awareness
- Attention to detail
- Pro-active thinking
- Leadership Skills
- Planning & organising
- Negotiation skills
go to method of application »
Job Summary:
- To provide education on client products and services; driving brand awareness and Lead capture through 1 on 1 SME consumer engagements and well as planned activations on across the informal / general trade sector.
Key Responsibilities and Deliverables:
- Engaging and generating leads with SME owners and Managers
- Identify activation opportunities whilst in field
- Effective implementation of promotions
- Implement promotions according to client requirements
- Manage giveaways and branded items on the Gig Rig/ activation
- Complete reports timeously / accurately
- Utilization of handheld devices for reporting on customer interaction, feedback, insight and learnings
- Communicate execution / exceptions to relevant parties and gather feedback
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Demonstrate consistent application of internal procedures
- Plan and prioritise, demonstrating abilities to manage competing demands
- Demonstrate abilities to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs
- Self-growth and continuously develop product knowledge and market trends insights
- Support field force with data collection and execution
Key Competencies
- Organizational commitment
- Teamwork and collaboration
- Relationship building
- Agility
- Performance and results driven
- Continuous growth & improvement
- Resilience & stress management
- Service Excellence
- Analysis & problem solving
- Sales orientation
- Quality and detail excellence
- Communication
- Requirements
- Reporting Structure:
- Reports to: Area Manager / Supervisor
Minimum Qualifications:
Minimum Experience:
- 1 Year retail and sales experience
- 1 Year Promotional experience
- Minimum Requirements
- Tech Savvy
- Smart-phone
- Knowledge, Skills & Abilities:
- Must have a well-groomed and professional appearance
- Excellent verbal communication skills
Competent linguistic skills
- Strong customer service and interpersonal skills
- In depth knowledge of relevant promotional product/category
- Negotiation and selling skills, advantageous to have cross-selling skills
- Plan and prioritise, demonstrating abilities to manage competing demand
- Persuasion skills to persuade customers to purchase products or use services
- Create an amazing experience for all Shoppers/Customers with exemplary custom service
go to method of application »
Description
- Drive Sell Out|
- Management of Promotional Activities|
- Distribution of New Lines|
- Stakeholder Management|
- Management of Assets and Expenses|
- Achievement of POP objectives|
- Operational Management|
Requirements
- 4 - 5 years’ sales experience; with at least 2 years FMCG / Cellular / Consumer electronics environment at a Managerial/Supervisory level||Essential / Minimum|0-5 years|
- Diploma or Degree/NQF level 6 or 7
- Driver’s license (code 8)
- Vehicle required
- Business acumen
- Financial acumen
- Leadership skills
- Influencing skills
- Analytical skills
- Strategic thinking
go to method of application »
Job Summary:
- Deliver the client KPIs (drive sell out, maintain and grow retail assets and retail mapping) through effective in-store execution and building strong business relationships with store owners and their managers.
Key Responsibilities and Deliverables:
- Drive sell out
- Drive sell out by understanding targets per store, per brand and per LSM and breaking these down into measurable increments
- Increase volumes in stores by identifying fast vs. slow movers and increase / decrease forward share accordingly
- Drive ad hoc promotions / deals to increase sales
- Negotiate space based on rate of sales
- Identify in-store cross-merchandising opportunities
- Ensure stock pressure is applied
- Monitor in-store pricing and communicate anomalies to store owner / manager and client
- Control and report on out-of-stocks
- Ensure sufficient ordering of stock
- Effective management of returned goods system and follow up on damaged goods collections
- Develop alternative strategies to increase sales
- Ensure timely implementation of promotional activities and communicate non-compliance
- Training of store sales consultants
- Ensure all store sales consultants are registered on MCS and drive uploads
- Effective management of promotional activities
- Facilitate the implementation of promotional grids as per agreed time-frames and objectives
- Communicate promotional activities to Samsung Product Consultants and customers
- Negotiate POS material with store owners / managers
- Ensure promotional activities have been implemented, maintained and reported on
- Provide feedback to relevant stakeholders
- Monitor competitors’ new innovations
- Ensure all staff understand mechanics of promotion and provide feedback to Management
- Create, plan, negotiate and execute innovative promotional campaigns / activities to drive sales in area of responsibility
- Carry out Blitz activities from time to time when required
- Achievement of POP objectives
- Ensure store-specific planograms and category flows are implemented and maintained
- Provide feedback to client with regards to forward share changes
- Maximize forward share
- Identify and drive cross-merchandising opportunities
- Execute client brief in terms of POS material by channel
- Ensure market share is reflected in the category
- Ensure shelf health is implemented and maintained
- Operational Management
- Resolve red flag issues and report to management when unable to resolve
- Compile necessary weekly / daily / monthly reports to communicate initiatives and performance
- Manage compliance of data capturing on handheld system (staff and self)
- Utilize available data to compile retail mapping reports
- Analyse data to create and implement initiatives to drive sell out
- Weekly store auditing of staff and identification of improvement actions through weekly meetings
- Establish action plans to improve based on weekly audit results
- Increase and maintain retail assets
- Effective distribution of all new lines
- Inform customers and Samsung Product Consultants of new innovations
- Drive speed to market
- Negotiate new listings in stores with store owners/managers where required
- Distribute Trade Presenters / POP material to sales force and customers
- Train store sales staff on new innovations
- Provide feedback to clients on distribution of new lines
- Monitor sales of new lines
- Monitor competitors’ new innovations and provide visual and written feedback to client
- Effective stakeholder relationship management
- Build sound relationships with all customers, staff and client management based on mutual trust and goodwill
- Provide continuous feedback as per client requirements (competitor activities, promotions, ROS, product recalls, innovations, pricing, planograms)
- Conduct review meetings with clients, customers and staff
- Demonstrate resilience in remaining positive and focused despite negativity, obstacles, challenges or objections
- Manage change effectively through using influence and lobbying the right people, as well as positioning issues in ways that ensure buy-in from key individuals and teams
- Effective management of assets and expenses
- Ensure all company assets are maintained according to company policy
- Manage discretionary budget to ensure optimum return on investment
- Monitor and control:
- fuel expenses
- vehicle expenses
- travel expenses of staff
- Cell phone expenses
- Ensure accurate salary input and monitor and control expense claims
- Ensure scorecard compliance
- Conduct effective management appraisals (C BAND and up)
- Ensure effective leave management and administration
- Check and monitor assets and ensure updated asset register (monthly)
- Effective people management
- Through effective inspirational and practical leadership, facilitate the creation of accountable, full service teams who understand and strive to meet the needs of all client and group objectives
- Establishment and drive compliance to call cycle
- Manage the targets and commission payments of the staff within area of control
- Drive attendance of staff at product knowledge training sessions
- Create and encourage a culture focusing on delivery of objectives
- Effective staff communication through regular team meetings
- Take full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:
Recruitment
- Induction
- Leave Management
- Development
Remuneration and rewards
- Performance management
- Career path and succession planning
- On-the-job training, coaching & mentoring
- Manage Employment Equity targets
- Ensure appropriate levels of accountability
- Conduct disciplinary hearings as required
- Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative
- Ensure effective knowledge sharing
- Build talent pipeline
- Effective teamwork and self- management
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Demonstrate consistent application of internal procedures
- Plan and prioritise, demonstrating abilities to manage competing demands
- Demonstrate abilities to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational needs
- Manage own career development by staying abreast of any technical and industry changes
- Manage stress and pressure effectively and in ways that do not negatively impact other’s performance
- Display sound teamwork in working closely with others to achieve shared goals
- Give and receive constructive feedback in ways that enable people to learn and grow
Key Competencies
- Emotional maturity
- Coaching & development of others
- Team leadership
- Impact & influence
- Critical thinking
- Organisational awareness
- Resilience & stress management
- Agility
- Performance & results driven
- Planning & prioritisation
- Analysis & problem solving
- Quality & detail excellence
Requirements
Minimum Qualifications:
- Relevant Diploma/Degree at NQF level 6 or 7
- Code 08 driver’s licence
Minimum Experience:
- 3 - 4 years’ sales experience; 2 years FMCG / Cellular / Consumer electronics environment at a Managerial/Supervisory level
- Knowledge, Skills & Abilities:
- Strategic thinker and analytical skills
- Ability to influence and motivate others
- Excellent leadership
- Good business and financial acumen
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Description
- Sales Management
- Shelf Health Management
- Point of Purchase Execution
- Administration
- Customer Service and Satisfaction
Requirements
- 2- 3 years’ relevant experience in an FMCG environmen/tEssential / Minimum0-5 years
- Code 8 drivers license
- Diploma/NQF level 5
- Sales Management
- Shelf Management
- Administration skills
- Customer Service Skills
- Communication skills (verbal & written)
- Interpersonal skills
- Attention to detail
Method of Application
Use the link(s) below to apply on company website.
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