Job Vacancies at South African National Blood Service (SANBS)

Introduction

• The position is to collect quality safe blood and blood products according to specific targets set per blood drive (fixed or mobile).

Job description

KEY PERFORMANCE AREAS (KPAS)

KPA 1 Financial

• Manages cost per unit for both whole blood and specialised collections within agreed blood drive/donor centre target by determining, packing and loading the consumables for blood drive/donor centre as per the target.
• Maintains and validates equipment to ensure that repairs are done timeously.
• Reports increases / decreases in consumable usage to the Clinic Supervisor as well as discrepancies in consumable stock deliveries.

KPA 2 Customer Stakeholder

• Manages stakeholder relations at the blood drive and/or donor centre.
• Welcomes donors by greeting them as they enter the blood drive, assist with and/or guide them to the registration table.
• Asks Donor to read pamphlets/posters before medical assessment.
• Helps donors to complete donor forms and clarify any query they might have.
• Addresses and/or report all complaints to the in-charge before or by the end of the shift.
• Ensures that customer needs and priorities are understood at all times.
• Coaches team on customer service through discussion of the root cause of complaints, compliments and queries.

KPA 3 Internal Processes

• Collects whole blood and/or apheresis units to meet assigned target.
• Assists team packing and off-loading the vehicle at the venue efficiently and effectively.
• Assists with setting up the blood drive in time for the arrival of donors.
• Completes donor documentation and assessment procedure courteously, effectively and efficiently according to relevant standard operating procedure.
• Assists with identification and registration of donor according to relevant guideline, and check the donor form for completeness.
• Assists with recruitment and booking of whole blood and specialised donors to ensure team meet target.
• Conducts basic physical checks on donors as per the SOP, capture all relevant information and report any deviation to the person in-charge of the clinic.
• Documents results of all basic physical checks on relevant record sheets/Donor Questionnaires.
• Inform clinic supervisor or designated deputy of all irregularities immediately. The donor will be accepted or deferred by clinic supervisor or designated deputy in case of medical reasons.
• Conducts confidential assessment (risk behaviour interview) with potential donors.
• Educates donors on high-risk behaviour.
• Prepares blood pack with the scale to ensure that correct volume of blood is collected
• Prepares for phlebotomy section and carry out phlebotomy as per the relevant SOP including donor care and education.
• Cares for donor during donation including providing refreshments and education.
• Initiates treatment in emergencies (First Aid/CPR) with the help of the in-charge / SANBS Medical Lead Consultant pending arrival of emergency personnel.
• Completes all documentation post-donation and any additional reports/information as required.
• Provides post-donation care and advice.

KPA 4 Learning and Growth

• Performs Clinic Supervisor duties, roles and responsibilities, according to that job description for that particular time or clinic as per operational requirements.
• Maintains regular two-way communication by attending and participating in monthly staff meetings on matters such as strategy; values; team building; policy changes; SOPs to ensure understanding.
• Assists the Clinic Supervisor in analysing training needs for the unit and manages staff competency through observation on relevant policies and procedures, including completion of relevant CPD’s and POE’s.

KPA 5 Governance

• Maintains and keeps updated staff and equipment files as per relevant policies and procedures.
• Oversees the application of all relevant policies and procedures in the unit as per the SHEQ and Operational policies and procedures.
• Manages medical waste by ensuring that all waste generated during the blood drive are discarded as per the SOP.
• Maintains a safe environment by ensuring that safety procedures are followed as per SOP.

Minimum requirements

Education

• Diploma / Degree in General Nursing Sciences.
• Code B or EB Manual driver’s license.

Experience and knowledge requirements

• 2 years Registered Professional Nursing experience.

Other (knowledge and skills), e.g. under-standing of relevant legislation; knowledge of relevant company procedures

• Relevant SANBS policies and Procedures.
• Standards of Practice for Blood transfusion in SA.

Apply by: 13 September 2026

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Introduction

• South African National Blood Service has an opportunity for a Registered Professional Nurse in the blood collection department. The incumbent will be required to relief within the Zone as and when required(sometime at short notice).

Job description

Primary Purpose of the job:

• To assess the acceptability of a Donor according to a set protocol and perform all the procedures including Whole Blood, Whole Blood Autologous/Designate, Double Red Cell and Apheresis Platelet collections according to Standard Operating Procedures. In addition ensures collection targets are achieved. These functions are performed routinely.

Key Responsibilities

• Financial objectives
• Operational objectives
• Achieve Quality and Risk compliance
• Manage Clinic Staff on ad hoc bases to ensure good relations, teamwork, employee commitment and a professional service delivery.
• Customer Relations

Competencies

• Analytical thinking and attention to detail
• Customer Service Orientation
• Relationship Building
• Communication
• Teamwork

Minimum requirements

Education:

• Registered Professional Nurse (RPN).
• BLS Certificate

Experience:

• 2 Years Registered Professional Nurse experience
• Current registration with SANC.
• Current CPR Certificate to be renewed as required.
• Incumbent may be required to drive a company vehicle from time to time as per operational requirements.
• Current valid code 8 or 10 drivers license
• Must be prepared to work overtime, weekends and variable hours within the prescribed limits and conditions.
• The incumbent will be required to be on his/her feet for a lengthy period, to carry loads of up to 14kg and assist with loading and off-loading vehicles and able to climb stairs.

Apply by: 13 September 2026

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Introduction

• A multiskilled position that manages SANBS records for archiving and formatting of documents required for approval. The records management involves receiving, indexing, processing and digitizing the records.
• This requires checking the records being sent correlate against the records retention periods and ensuring the records information will allow for retrieval in case of a legal dispute.
• Formatting of all policy and procedural documents to ensure consistency and high-quality documents. Following up and ensuring the documents are released and available for the staff who use them. Provide support, training, mentoring and coaching to all departments within SANBS regarding documentation and records management.

Job description

KEY PERFORMANCE AREAS (KPAS)

KPA 1: Digitising, archiving and retrieval of records

KPI

• Classify, code, cross-reference, log and store records.
• Maintain indexes for classification systems.
• Operate information retrieval systems and respond to requests for records.
• Review files periodically to ensure they are complete and correctly classified.
• Label files according to retention and disposal schedules and prepare files for disposal.
• Receive paper-based records from the individual sites within SANBS.
• Review and ensure the information is captured on the archiving documentation.
• Verify that the information completed on the archiving documentation is the same as the records in the box.
• Sort records into batches for digitisation. 
• Digitise the records daily, meeting the SLA turnaround times.
• Sort and pack the archiving boxes.
• Capture the records metadata information into the electronic management system.
• Capture the retention periods as per the retention schedule.
• Store records in the dedicated storage area until 30 boxes are collected. 
• Process information as required on the archiving electronic system.
• Transfer the archiving information on the SANBS records management system.
• Retrieve documentation required by work areas.

KPA 2: Manage the records management system

KPI

• Capture all digitised records in the records management system.
• Quality assurance checks on digitised records.
• Manage the metadata input and integrity.
• Ensure the retention schedule is adhered to.
• Ensure the archiving destination is recorded against the electronic records file.
• Manage and check the file plan is maintained.
• Ensure retrieval of documentation within turnaround times.

​​​​​​​KPA 3: Liaise with internal and external stakeholders

KPI

• Manage and coordinate the requests from internal and external sources.
• Manage and coordinate sending boxes to archiving service providers. 
• Participate in stakeholder meetings.
• Ensure the destruction of the hard copy records is completed.
• File proof of destruction certificates for legal cases.
• Support financial audits with retrievals of debtor-barcoded records.
• Send out customer surveys.
• Monitor and check monthly stock levels and order replenishment stock timeously.
• Log notifications and liaise with quality business partners.
• Educate stakeholders on discrepancies/issues through quality circles meetings.

​​​​​​​KPA 4: Administrative duties

KPI

• Maintain access lists for security classified records.
• Compile statistics and reports on activities within records services.
• Extract exception reporting for the EIM system and correct.
• Liaise with line management on destruction of record anomalies.
• Compile and submit monthly reports to the documents and records manager.
• Maintain a personal development plan that leads to excellence.

​​​​​​​KPA 5: Document quality assurance

KPI

• Collaborate and maintain documents for the document and records team.
• Perform quality assurance duties on documents generated by different departments:
• Check documents (A01-A09) that are generated and make changes according to the guidelines for documents.
• Liaise with work areas on grammar and formatting issues on documents and support document authors on SAP DMS queries.
• Distribute documents in SAP DMS to existing / new staff.
• Follow up on the various status of documents on DMS. 
• Substitute for the approval of procedures and information documentation.
• Perform user testing on the test and production clients when necessary.
• Complete the user testing packs and get them approved.
• Action error documents. Log the change required on the helpdesk and load into SAP DMS.

Competencies

Cognitive 

• Analytical Thinking and Attention to Detail
• Problem-Solving
• Planning, Organising and Monitoring
• Ability to prioritise

Personal

• Ethical Behaviour
• Excellence Orientation
• Resilience and Stress Management
• Self- Management

Interpersonal 

• Customer Service Orientation
• Knowledge Sharing
• Teamwork
• Relationship Building
• Communication Skills
• Conflict Management

Prof. technical

• Systems Competence
• Legislative Literacy
• Computer Literacy
• SAP Skills
• QC and Audit
• Technical and Professional Competence

 Leadership

• Practical Execution Management

Minimum requirements

Education

• Diploma/Degree

Experience and knowledge requirements

• 1 year experience in a similar role
• Intermediate MS Office.

Other (knowledge and skills)

• Enterprise Information Management (EIM).
• SAP Document Management System (DMS)
• ISO standards
• SANAS
• Retention periods
• POPI

Apply by: 8 September 2026