Job Vacancies at Sun International

JOB PURPOSE:

• Responsible to supervise and monitor the casino tables operation to ensure an exceptional guest experience during game play in accordance with company standards and gaming regulations

Education
MINIMUM QUALIFICATION

• Grade 12 or equivalent national qualification in gaming operations
• An additional supervisory qualification is preferred

Experience
MINIMUM JOB-RELATED EXPERIENCE

• 1 year experience as a Tables dealer or previous Supervisory experience preferably obtained in the gaming industry

Skills and Knowledge
SKILLS AND KNOWLEDGE

• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Handling conflict
• Checking
• Following Instructions
• Emotional resilience
• Honesty in the handling of cash
• Presentable

Key Performance Areas
KEY OUTPUTS:

Tables Inspection

• Monitors Gaming Tables and Dealers
• Ensures relevant game information is communicated
• Keeps Gaming Floor Manager informed of information relevant to the games
• Provides audible and precise game commentary
• Communicates equipment defects
• Validates pay-outs
• Accurately tracks guests play on Casino system
• Identifies and escalates cheating and suspicious activities
• Controls discretionary/ complimentary spend
• Float management
• Opening and closing of tables
• Communicates any special guest requirements or events to other relevant operating departments
• Provides feedback and reports back to management on the performance and challenges on the tables floor

People Supervision

• Supervises employees to ensure that staff uniform, hygiene and appearance is maintained
• Conducts performance contracting, reviews and development
• Identifies performance gaps
• Conduct coaching and on job training
• Identifies and addresses misconduct issues
• Keeps records of coaching discussions
• Informs department / staff of information required to perform the duties and tables floor operation effectively
• Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA

Delivered Customer Experience

• Monitor service standards and staff: to ensure all guests are treated with courtesy and respect at all times
• Shift handover ensures that staff can provide customers with relevant service
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Report on any issues experienced and solutions executed

Work Conditions and Special Requirements:

• Ability to work shifts that meet operational requirements
• Work in a smoking environment
• Physical mobility to move around as per job requirements (including with the use of aids)
• Appointment is subject to Gaming Board Licensing

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Job Purpose

• The Maintenance Operations Supervisor is responsible to supervise the maintenance team in their daily activities in the various areas of the business unit with the aim of maximising machine, infrastructure and facilities availability, including the maintenance and repairs of buildings; through to the planning, allocation and delivery of jobs including the implementation of capital maintenance and development projects for the unit in line with defined plans viz upgrades, aligned to company, legislative and grading standards.

Education

• 2-Year Engineering diploma in either the mechanical or electro technical (heavy current) fields with an academic qualification of at least T3 or N5 or equivalent OR
• 4-Year Degree in Mechanical or Electrical Engineering plus a GCC in mechanical / electrical engineering is an advantage
• Wireman’s licence

Experience

• Minimum of 5 years’ experience including a minimum of 3 years’ experience in a maintenance supervisory environment
• Project management experience
• Experience in managing contractors / suppliers

Skills and Knowledge

• Electrical engineering high and medium voltage distribution systems
• Working experience of SHE legislation and standards
• Proficiency in MS Office, IFS
• Be able to install, repair, adjust, maintain, and troubleshoot electrical equipment and its components
• Electronic Systems and electronics
• Knowledge of Mechanical pumps; HVAC, compressed dry air systems, chilled water systems and gas systems
• Environmental management systems and legislation

Key Performance Areas

• Delivered Operational & Preventative Maintenance Plans
• Maintenance Operational Supervision
• Project Supervision
• Maintenance Standards & Governance
• People Supervision
• Project management