Job Vacancies at Telesure Investment Holdings (TIH)

Introduction

• We are looking for Multilingual Service and Sales Insurance Agents in Gauteng and KZN.
• With a greater focus on our brands and how they deliver on their promises our customers, Telesure Investment Holdings role is more defined and more powerful, with our purpose, values and vision binding everyone together.

Join one of South Africa’s largest insurers and be #Unstoppable
Specification

• We have the following opportunities available for Multilingual Customer Representatives (Service & Sales) Short Term, Long Term Insurance & Comparative Quotes (Talent Pipeline) in the following locations:
• Location:  TIH HQ - Dainfern, Fourways

Sales: Fluency in Afrikaans, English and or Tswana or conversational Zulu with 1-2 years relevant experience
Service: Fluency in Afrikaans, English and or Tswana or conversational Zulu with 1-2 years relevant experience
Collections: Fluency in Afrikaans, English and or Tswana and conversational Zulu with 1-2 years relevant experience
Lead Agents: Fluency in Afrikaans, English and or Tswana and conversational Zulu with 1 year experience in retail, sales, debt
collection, customer service

FSCA Required Qualifications: Completed RE5, full FAIS credits# is an essential requirement for all advice giving roles.

Durban – Mt Edgecombe

Sales Fluency in English, Zulu and or any other SA language with 1-2 years relevant experience
Service: Fluency in Afrikaans, English and or Tswana or conversational Zulu with 1-2 years relevant experience
Collections: Fluency English, Zulu and or any other SA language with 1-2 years relevant experience

FSCA Required Qualifications: Completed RE5, full FAIS credits# is an essential requirement for all advice giving roles.

As part of your application you are required to complete the following Video interview / recording:

Record a semi-formal 3-minute video (make sure you are audible and make it fun) answering the following:

• An introduction to ‘You’ and why you would choose join TIH as a Multilingual Customer Representatives - Sales / Service Insurance at TIH? Please indicate the role that is best suited for your based on experience or preference - Service & or Sales in Short Term or Long Term Insurance or Comparative Quotes.
• What two accomplishments are you most proud of in your personal and professional life, and why?
• Our internal corporate brand refers to the word Unstoppable. What does this word mean to you in the context of joining TIH and what makes you Unstoppable?

Send this via WhatsApp to +27 66 342 7722 and or via WeTransfer to [email protected].

You are still required to apply for the respective job here on this portal and upload / update your CV, attach your transcripts / qualifications Matric – Essential for all roles and Tertiary if required for the role and a copy of your ID.

Qualifications
Requirements

• Matric / Grade 12 or SAQA Accredited Equivalent*
• Sales & Collections: Completed RE5 with full FAIS credits# is an essential requirement for all advice giving roles.

Disclaimer

• SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.

Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable) - As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.
Employment Equity
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.

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Introduction
The Retentions Consultant - VAPS (Value Added Products) contributes to the organisational goals by conserving policies for the business across all channels and brands through the execution of specific retention strategies and approaches. In contribution to the value added product and the Telesure strategy, the role will strategically grow the volume of Customers on Risk (COR) therefore improving overall profitability.

Specification
Accurately identify the origin and reason for policy cancellations (or cancelled
policies) relative to the various channels and brands (broker or customers).

• Effectively determine the cause for the policy cancellation (or potential policy

cancellation) by selecting the most appropriate approach of responding to the
customer or broker.

• Apply different discounting strategies relative to customer profitability as

determined by business analytics and tools.

• Engage in effective brand reputation management aligned to specific customer

concerns in order to limit brand damage and integrity.

• Update key customer information across all relative systems as required.
• Adhere to all required risk and compliance requirements as stipulated for the role;

adhere to all business rules, business processes and system access and
management regulations on an on-going basis.

• Adherence to agreed house rules for the team and environment aligned to key

performance and quality standards at all times.

• Effective retention of customers for the business across all channels and brands

measured by agreed persistency ratios.

• Deliver the Telesure Service Way through personal effort and through others.
• Deliver on TCF principles in alignment with regulatory requirements.

Requirements
Knowledge and Experience Requirements

• Grade 12 / Matric (Essential)
• RE/ FAIS qualification (Essential)
• 1-2 years experience customer services call center in an Insurance/ VAP environment (Essential)
• 1-2 years experience in a retention environment (Desirable)
• Fluent communication in both verbal and written business Afrikaans (Essential)

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Introduction
We have exciting Nightshift Insurance Sales Consultants (00:00 – 06:00) opportunities for highly enthusiastic, driven, self-motivated, friendly individuals who are passionate about creating exceptional relationships and world class experiences with our customers in the Auto & General (A&G) Australian Market based here in Dainfern, Fourways, South Africa.

About A & G Australia
A & G Australia opened its doors in the year 2000 and specialises in Sale, Management and underwriting of insurance products for the Australian market which provides more than 6.8 million policies to insurance customers and administers A$2 billion in premiums (E&OE).
Specification
About You
The successful candidates will sell, cross sell, up sell and retain Auto & General Insurance products, whilst following the company’s sales processes, compliance, quality assurance and customer service guiding principles. He/she must have reliable transport and be able to work nightshifts.

• As part of your application you are required to complete the following Video interview / recording of a professional 3-minute video answering the following:
• An introduction to ‘You’ and why you want to join TIH as an Insurance Sales Consultant?
• What two accomplishments are you most proud of in your personal and professional life, and why?
• Why should we hire you as an Insurance Sales Consultant at TIH
• Send this via WhatsApp to +27 66 342 7722 and or via WeTransfer to [email protected].

Responsibilities
Requirements

• Sales per Operator per Day
• Compliance and Quality Assurance
• Cross selling of all add on products
• Receive inbound calls and pro-actively make outbound calls to customers (relating to Auto and General’s insurance offerings) to enable achievement of Key Performance
• Indicators
• Satisfaction Score from Customer Surveys in addition, consultants are responsible for performance in the following Key Responsibility Areas of:
• Roster Adherence
• Meet the relevant legislative, regulatory and compliance requirements specific to the successful selling of General Insurance Products
• Adherence to Legislative, Regulatory and Compliance requirements with particular emphasis on:
• Financial Services Reform Act (FSRA)
• Privacy Act
• Insurance Act
• General Insurance Code of Practice
• Australian Securities and Investments Commission
• Australian Prudential Regulatory Authority
• AGS standards

Required Experience & Skills

• Proven sales track record
• Excellent verbal command of the English Language
• Strong understand of the sales process and sales techniques
• A strong attention to detail
• Matric / SAQA accredited qualification*
• At least 12 months Sales experience in a Call Centre environment
• Retentions and Upselling skills in a Call Centre environment
• It is Essential that you to have reliable transport to work this Nightshift (00:00 – 06:00)

Disclaimers

• SAQA Accredited Equivalent* - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.

Employment Equity

• The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.