Telesure Investment Holdings (Pty) Ltd (TIH) is the holding company of some of South Africas leading and innovative financial institutions. These financial institutions are licensed to provide financial products and/or services ranging from short-term, long-term and health insurance as well as a comparison and investment platforms. Our origins go back to ...
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The Retentions Consultant - VAPS (Value Added Products) contributes to the organisational goals by conserving policies for the business across all channels and brands through the execution of specific retention strategies and approaches. In contribution to the value added product and the Telesure strategy, the role will strategically grow the volume of Customers on Risk (COR) therefore improving overall profitability.
Accurately identify the origin and reason for policy cancellations (or cancelled
policies) relative to the various channels and brands (broker or customers).
cancellation) by selecting the most appropriate approach of responding to the
customer or broker.
determined by business analytics and tools.
concerns in order to limit brand damage and integrity.
adhere to all business rules, business processes and system access and
management regulations on an on-going basis.
performance and quality standards at all times.
measured by agreed persistency ratios.
Knowledge and Experience Requirements
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