Job Vacancies at Teraco

MAIN FUNCTIONS OF THE JOB

Physical Security

• The Site Security Manager is responsible for the day-to-day management of the teams ensuring that the onsite guarding divisions (Phangela security services and Bidvest Security) Standard Operating Procedures are followed, administering the contract to ensure the smooth running of the operation, they will ensure that all new staff receive adequate training and induction and coach, mentor and motivate teams to ensure contract efficiency at all times
• Command and control of the day-to-day management of all guarding divisions (Phangela security services and Bidvest Security) as directed by the Service level agreement.
• Oversee, coordinate, and lead security requirements with vendors who safeguard the company's assets, intellectual property and technology as well as the physical safety of employees and visitors.
• Identify protection goals, objectives, and metrics consistent with corporate strategic plan and compliance requirements.
• Contribute to the development and implementation of national security policy, standards, guidelines, and procedures to ensure ongoing maintenance of security. Physical protection responsibilities will include asset protection, workplace violence prevention, access control systems, video surveillance, network and access control access, employee education and awareness, and more.
• Maintain relationships with local, national and law enforcement agencies and other related government agencies.
• Oversee incident response planning as well as the investigation of security breaches and assist with disciplinary and legal matters associated with such breaches as necessary.
• Work with outside consultants as appropriate for independent security audits.
• Perform daily, weekly, quarterly, and annual audits and reviews to validate that security is deployed as expected.
• Assist the Operations Security Administrators in maintenance and repair of the security system. Adherence to standard operating procedures and to IT Security governance and policies.
• Take initiative to improve IT Security and better fulfil the needs of the user base.
• Comply with client specific security procedures, including incident and change control procedures.
• Assist after hours with all client related queries (Monday to Sunday)
• Daily working hours 6AM to 6PM (Monday to Friday)
• Do daily CCTV/Access Control checks and report any discrepancies,
• Conduct a complete patrol throughout the premises daily to ensure everything is still in order and report any discrepancies.
• Conduct daily checks on all key registers and escalate immediately if any keys are missing.
• Conduct daily camera reviews to ensure all cameras are fully operational.
• Accept all client deliveries to the premises and upload the relevant documents linked to the tickets to Ozone.
• Assist or escalate with all unexpected incidents that might occur after hours.
• Support the national security team, as requested from time to time.
• Manage contractor biometric group and contractor per group access across all sites, where Gallagher or equivalent is deployed.
• Perform contractor audits for all relevant service providers.
• Information Security
• Manage risks associated with access to the information assets/systems.

Requirements

SKILLS REQUIREMENT

• Good communication skills 
• Active listening ability to understand requirements.
• Proactive problem solver
• Ability to work independently & a positive team player. 
• Self-motivated
• Conducts self professionally, exhibits high levels of tolerance and patience.
• Responsible for continued learning and development.
• Leadership.

QUALIFICATIONS AND EXPERIENCE 

• Matric
• 4 years' experience in Physical Security environment or Law enforcement  
• Experience in Vendor Management and related SLA's
• Experience in administering and enforcing physical security across multiple sites.
• Driver’s license and own car

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OBJECTIVES

 Main function of the Job 

Data Centre Management​​​​​​​

• Comply to working methods ensuring all SLA and MSA’s are achieved
• Management of data centre cabling infrastructure to provide a cost effective and concurrently maintainable system supporting 99.99% uptime

 Compliance

• Maintain compliance in accordance to all relative policies and procedures
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• H&S monitoring and corrective action to meet statutory compliance, SLAs and good business practice

 Critical System Management

• Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSA’s and SLA’s are achieved
• Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines

 Data Centre Ethics

• Ensure compliance is maintained incorporating industry best practices
• Ensure data centre facilities standards are enforced and maintained
• Ensure data centre cleaning standards are enforced and maintained

Requirements

Skill Requirements

• Good technical abilities
• Effective communication skills, active listener – ability to understand requirements
• Proactive problem solver, perform rapid and accurate assessments
• Ability to work independently, as well as being a positive team player
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience
• Responsible for continued learning and self-development
• Quick response to potentially critical situations
• Trouble shoot systems and components to identify root causes of failures
• Implement corrective actions promptly to mitigate the negative effects of system changes
• Good Microsoft Office skills

Qualifications and Experience

• Minimum 5 years relevant cabling experience preferable
• Good knowledge on Data Centre environments and critical infrastructure systems preferable

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Description

• The Facilities Caretaker & Permit to Work officer is required to attend to and resolve all matters including but not limited to the day-to-day maintenance, aesthetical upkeep of the interior as well as exterior of the entire facility, general maintenance, handyman duties as well as end to end waste management at the facility.

OBJECTIVES

MAIN FUNCTIONS OF THE JOB

• Responsible for implementing, management and compliance tracking of the Teraco Permit to Work system for all on site activities.
• Schedule, manage and close out day to day general building maintenance activities to ensure that the facility remains in class leading condition.
• Schedule, manage and close out of general building maintenance including but not limited to general repairs, water proofing, spill clean-up, routine cleaning and inspection of water distribution storage and polishing systems.
• Schedule, manage and close out of regular inspections and repairs of building façade, perimeter security systems including electric and general fencing, gates, booms, and landscaping.
• Manage all waste generated on site, sorting, separation, recycling, removal and disposal in accordance with local municipal by-laws, national regulation and international best practice standards. Continuously measuring compliance against ISO standards. 
• Approve and manage contractor work procedures to ensure compliance with Teraco HS&E guidelines and as outlined by the OSH act, always ensuring safety first working methods.
• Manage and supervise a small team of general labourers to ensure the facility is maintained to industry standards and best practice.
• Provide ongoing guidance and HSE training to your team to ensure their competency within their respective roles.
• Manage working methods to ensure compliance and maintaining of all client SLA’s and internal OLA’s .

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Requirements

SKILLS REQUIREMENT

• Previous Permit to work and Risk Assessment experience.
• Previous exposure to risk and compliance audit would be advantageous.
• Electrical, plumbing and general building maintenance experience would be advantageous.
• Water recovery and filtration, fire sprinkler system experience or knowledge would be advantageous but not an absolute requirement.  
• Proactive problem solver, able to perform rapid and accurate assessments.
• Able to work extended and after-hours, unsupervised, when so required.
• Remains calm and able to make clear and concise decisions under pressure.
• Excellent technical understanding of trade with a nature of continued learning and self-development.
• Effective communication skills, active listener with ability to understand and transfer skills and requirements to team.
• Always conduct self professionally, exhibits high levels of tolerance and patience even under pressure.
• Quick to respond to potential critical situations.
• Computer literate and well versed with MS office suite.
• Trouble shoot systems and components to identified root cause of failures.
• Competent with incident management and reporting.

 QUALIFICATIONS AND EXPERIENCE 

• Minimum 5 years’ working experience as handy man with sound knowledge of Health, Safety and Environmental standards and procedures.
• 3-5 years’ experience in management of a maintenance team.
• Experienced working in a Data Centre, Construction or Enterprise environment would be advantageous.
• Strong Operations or Construction background with good understanding of Permit to Work system requirements and processes.
• Sound knowledge of site equipment, operating systems and activities related to the data centre or construction environment.
• Sound knowledge of City of Johannesburg and national laws and by-laws.
• Sound knowledge of Local and International safe working best practices.
• Effective communication, presentation, and training skills.
• Good knowledge of Data Centre and Critical Infrastructure environments would be advantageous.
• Strong interpersonal skills and comfortable interacting, personnel and management at all levels.

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MAIN FUNCTIONS OF THE JOB

Data Centre Management

• Comply to working methods ensuring all SLA and MSA’s are achieved
• Management of data centre infrastructure to provide a concurrently maintainable, cost effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime

Compliance

• Maintain compliance in accordance to all relative policies and procedures
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• H&S monitoring and corrective action to meet statutory compliance, SLAs and good business practice

Critical System Management

• Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSA’s and SLA’s are achieved
• Conduct working methods to maintain agreed PUE levels
• Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines

Data Centre Ethics

• Ensure compliance is maintained incorporating industry best practices
• Ensure data centre facilities standards are enforced and maintained
• Ensure data centre cleaning standards are enforced and maintained

Requirements

SKILLS REQUIREMENT

• Good technical abilities
• Effective communication skills, active listener – ability to understand requirements
• Proactive problem solver, perform rapid and accurate assessments
• Ability to work independently, as well as being a positive team player
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience
• Responsible for continued learning and self-development
• Quick response to potentially critical situations
• Trouble shoot systems and components to identify root causes of failures
• Implement corrective actions promptly to mitigate the negative effects of system changes
• Good Microsoft Office skills

QUALIFICATIONS AND EXPERIENCE

• Electrical qualification preferable
• Minimum 5 years relevant data centre experience preferable
• Good knowledge on Data Centre environments and critical infrastructure systems preferable