Virgin Active was born in 1999. With 45 health clubs in the UK (8,500 employees!) and almost 250 globally, were one of the fastest-growing businesses within the Virgin Group. Were renowned for our outstanding customer service and helping our member be their personal best. Everyones welcome at Virgin Active. Young or old. Fit or unfit. Its all good. We set...
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Your Purpose...
- To inspire people to live active lives
- The role of the Fitness Instructor is to promote our world-class fitness products and to increase member retention through effective new member induction.
- This role will also be responsible to promote existing and new fitness initiatives as well as products and services to members.
Your Duties and Responsibilities...
- To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
- Building relationships with members to achieve member retention
- Conducting fitness initiatives to increase member retention
- Adhering to operational & administrative requirements
- Ensure the health and safety of members at all times
- Actively managing ongoing training and self-development to keep abreast of industry changes
- Actively assist and promote the ancillary products and services available to members
Our Minimum Requirements...
We can't live without...
- Matric qualification
- Industry recognized fitness qualification essential
- A minimum of 6 months experience within fitness
- First Aid qualification with AED certification
- Ability to work shifts which includes weekends and public holidays
- Experience in member service (customer service)
- Must be a people’s person and be able to assist and guide our members
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
go to method of application »
Your Purpose...
- To inspire people to live active lives
- The role of the Fitness Instructor is to promote our world-class fitness products and to increase member retention through effective new member induction. This role will also be responsible to promote existing and new fitness initiatives as well as products and services to members.
Your Duties and Responsibilities...
- To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
- Building relationships with members to achieve member retention
- Conducting fitness initiatives to increase member retention
- Adhering to operational & administrative requirements
- Ensure the health and safety of members at all times
- Actively managing ongoing training and self-development to keep abreast of industry changes
- Actively assist and promote the ancillary products and services available to members
Our Minimum Requirements...
We can't live without...
- Matric qualification
- Industry recognized fitness qualification essential
- A minimum of 6 months experience within fitness
- First Aid qualification with AED certification
- Ability to work shifts which includes weekends and public holidays
- Experience in member service (customer service)
- Must be a people’s person and be able to assist and guide our members
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
go to method of application »
Your Purpose...
- To inspire people to live active lives
- The role of the Fitness Instructor is to promote our world-class fitness products and to increase member retention through effective new member induction. This role will also be responsible to promote existing and new fitness initiatives as well as products and services to members.
Your Duties and Responsibilities...
- To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
- Building relationships with members to achieve member retention
- Conducting fitness initiatives to increase member retention
- Adhering to operational & administrative requirements
- Ensure the health and safety of members at all times
- Actively managing ongoing training and self-development to keep abreast of industry changes
- Actively assist and promote the ancillary products and services available to members
Our Minimum Requirements...
We can't live without...
- Matric qualification
- Industry recognized fitness qualification essential
- A minimum of 6 months experience within fitness
- First Aid qualification with AED certification
- Ability to work shifts which includes weekends and public holidays
- Experience in member service (customer service)
- Must be a people’s person and be able to assist and guide our members
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
go to method of application »
Your Purpose...
- To inspire people to live active lives
- The role of the Fitness Instructor is to promote our world-class fitness products and to increase member retention through effective new member induction. This role will also be responsible to promote existing and new fitness initiatives as well as products and services to members.
Your Duties and Responsibilities...
- To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
- Building relationships with members to achieve member retention
- Conducting fitness initiatives to increase member retention
- Adhering to operational & administrative requirements
- Ensure the health and safety of members at all times
- Actively managing ongoing training and self-development to keep abreast of industry changes
- Actively assist and promote the ancillary products and services available to members
Our Minimum Requirements...
We can't live without...
- Matric qualification
- Industry recognized fitness qualification essential
- A minimum of 6 months experience within fitness
- First Aid qualification with AED certification
- Ability to work shifts which includes weekends and public holidays
- Experience in member service (customer service)
- Must be a people’s person and be able to assist and guide our members
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
Closing Date 19 July 2026
go to method of application »
Your Purpose...
- The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service/reception area, exercise floor, studios, swimming facilities and extended lounge areas.
- This role is key in engaging our members across all offerings in club as well as online. This role supports the retention of our members through daily interaction and engagement.
Your Duties and Responsibilities...
Conducting Front of House Duties
- Control access into the facility
- Communicate and provide information to staff, members and prospective members
- Deliver on member needs and experiences from entry to exit
- Adhere to operational standards, and administration policies and procedures
Engaging with Members
- Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets
- Drive digital engagement with members on our various platforms as our digital offering evolves
- Expose members to online or digital exercise offerings that are personalised / tailored to meet individual member needs
- Retain members
- Build member relations
- Resolve complaints for each member or incident
- Engage members to our fitness initiatives (events) to increase member retention
Delivering the Member Floor Experience
- Promote safe exercise
- Manage member adherence to club rules and standards
- Manage member adherence to safety protocol
- Maintain the cleanliness of the floor
Participating in Ongoing Training & Self-Development
Our Minimum Requirements...
We cannot live without...
- Grade 12 Senior Certificate or NQF Level 4 equivalent
- Successful completion of Reception Academy
- Good understanding and knowledge of digital platforms
- Sound knowledge of Virgin Active exercise experiences
- Comprehensive understanding of the customer journey and the desired customer experience
- Sound knowledge of club rules, operating standards and safety protocol
- Minimum of 12 months experience within a face to face customer facing role
- Proven ability to resolve member questions and queries
- Embody the business values
- People centric
- Passionate about exercise
- MOD
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
- Administer First Aid (valid First Aid Level 1 certificate)
- Excellent relationship-building skills
- Problem-solving skills
- Good communication skills
- Ability to resolve conflict
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
go to method of application »
Your Purpose...
- To change peoples, lives for the better through wellness, through delivering on OUR PROMISE, which is to welcome and know our members. Be the host whilst owning every interaction and make the member experience memorable
- To drive a social wellness club by having a natural service orientation with a deep passion for wellness and desire to make a positive difference every day
- The Club Experience Manager is a dynamic and customer experienced focused person who will be responsible for ensuring an exceptional experience at Virgin Active. The role involves leading customer experiences, executing strategies that will enhance members satisfaction, and leading a team dedicated to providing outstanding service.
Your Duties and Responsibilities...
Member Experience Management:
- Monitor and enhance all aspects of the member experience, ensuring they meet established business standards.
- Analysing member feedback and ensuring corrective action plans are put in place to enhance member experience
- Address member feedback proactively to continuously improve service delivery, actively managing complaints and resolutions times in club.
- Manage access and usage of the facilities in all areas
Support and Interaction with Members:
- Be the custodian of escalated member queries and complaints, and ensure that queries and complaints are dealt with effectively and timeously, keeping in mind Our Promise pillar of "own every interaction"
- Facilitate effective communication channels for member inquiries and concerns.
- Ensure collaboration across all functions within the club and regional support teams to ensure effective resolution of delivery of club experience expectations.
Execution of Wellness Vision:
- Implement the established wellness philosophy and ensure all member experiences reflect this vision.
- Communicate the importance of wellness to both staff and members, promoting a culture of health and vitality.
Enhancement of Physical Spaces:
- Oversee the maintenance and presentation of physical spaces and facilities, ensuring they are welcoming and conducive to wellness activities.
- Collaborate with facilities management to address any issues affecting member experience.
Social Wellness Program Implementation:
- Execute wellness programs, events, and initiatives that engage members and promote healthy lifestyles whilst ensuring this drives member retention.
- Collaborate with facilities management to address any issues affecting member experience.
Community Engagement:
- Encourage social interaction among members to build a strong community within the club.
- Identify opportunities for partnerships with local wellness organizations to enhance member offerings.
Performance Monitoring:
- Monitor Service delivery through setting performance standards.
- Track member satisfaction and engagement metrics, using data to inform continuous improvement efforts.
- Report regularly on the success of implemented initiatives to leadership.
People Management:
- Recruit, develop and foster a culture of community and service by ensuring everyone has exceptional service and hosting skills.
- Onboarding and retention of people.
- Create an engaging and inspiring environment by living our People Promise (Be Yourself, Go Together, Work Hard, & Dream Big) as a leader.
Our Minimum Requirements...
We can't live without...
- Matric\grade 12 qualification
- Qualification in sports management, health and wellness, business administration or related field advantageous
- Minimum of 2-4 years in a management role with the health and fitness industry or customer focused environment
- Proven experience in digital engagement platforms
- Proven experience in managing member experiences, activations and events
- Background in wellness programs, community engagement or similar initiatives
- VASA Product Academy or Product Qualification
- Proactive Solution orientation
- Train the Trainer VASA
We’d like you to have...
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
go to method of application »
Your Purpose....
- To evolve our purpose of inspiring people to live active lives by working towards creating a global Social Wellness Club.
- To enable exceptional member experiences within our clubs through the proactive maintenance of our facilities.
- As a member of the Maintenance team, you will be responsible for the preventative and reactive maintenance within your club.
Your Duties and Responsibilities...
Complete preventative maintenance activities on the following equipment (but not limited to):
- Out of Warranty Fitness Equipment
- Swimming Pool/Spa Systems
- Heating Ventilation Air Conditioning Systems (HVAC)
- Hot and Cold-Water Systems
- All building preventative maintenance tasks
- Sauna
- Steam Rooms
- Complete any re-active maintenance that is logged in the maintenance & Health and Safety Job book.
- Respond to all emergency repairs.
- Ensure the Maintenance Operator or Maintenance Technician (where applicable) onsite is continually upskilled to complete his/her responsibilities.
- Discuss all contractor requests if required with the Club General Manager and Regional Facility Manager before requesting a purchase order.
- Escalate any issues that can’t be resolved to the Club General Manager and Regional Facility Manager.
- Ensure the preventative maintenance within the clubs is completed in line with VASA policies & procedures.
- Fulfil duties which covers Health and Safety processes and checks required to maintain H&S compliance within the club.
- Communicate guidelines regarding the understanding of and adherence to the health & safety policy.
- Ensure that all documents regarding the health and safety policy are filed regularly and the cabinet and its contents are kept up to date.
- Communicate all operating standards to the relevant staff through their heads of departments and that they remain updated.
- Ensure that work standards, security and safety is monitored and improved in all areas of the facility.
- Conduct Health and Safety Audits as directed by the business.
- Ensuring all work carried out is done so in a safe manner, & in line with the VASA H&S policy.
- Manage all utility consumption within the club.
- Investigate and resolve high water and electricity consumption.
- Address all state of repair Brand Standards concerns in a timely manner
Assist the Club General Manager with managing the following budgets to ensure they are not exceeded.
- Maintenance Premises
- Maintenance Physical Plant
- Maintenance Pools
- Maintenance Water Hygiene
- Maintenance Grounds
- Maintenance Consumables
- Maintenance Health and Safety
- Society Expenses
- As your HOD role, assist the club teams as and where required, and facilitate a healthy team environment.
- Fulfil the duties of an HOD within club, which includes being an MOD within the club
- Seek collaboration opportunities with fellow technical skilled colleagues within the region
Our Minimum Requirements...
We can't live without...
- Matric (NSC) qualification
- Advanced relevant Technical qualification
- Passion for maintenance and brand standards within clubs
- A minimum of 2-3 years proven maintenance experience
- Hands on experience of plumbing, electrical, HVAC, plant equipment
- Understands the importance of H&S
- Proven Experience in working independently.
- Working with Microsoft office suites, e.g. emails, word and excel
- Have a good understanding of utilities consumption
- Proven experience in managing maintenance costs
- Proven people management skills
- Proven experience in managing Health and Safety checks and processes
We'd like you to have...
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
Knowledge of the following equipment in installation, maintenance and operation of:
- Chillers
- Evaporative and cooling towers
- Electronic controls
- General air-conditioning systems
- Building management systems
- General electrical (Medium voltage)
- Water treatment
- Hot water vessels
- Steam generators
- Saunas
- Pumps
- Valves
- Heat exchanges
- Sand filtration systems
- Plumbing
- Carpentry and Glazing
- Health and Safety knowledge
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
- Exhibit strong verbal and written communication skills.
- Proven Interpersonal and management skills.
- Good financial/admin knowledge.
- Ability to plan effectively.
- Problem solving ability
- Multi-site experience
Closing Date 23 July 2026
Method of Application
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