Jobs at Absa

Job Summary

• To deliver dynamic customer service by answering incoming calls timeously, resolving customer queries and upselling other idirect Insurance products on offer. Offer financial advice to the customer and handle retentions.

Job Description

• Customer Satisfaction Call Resolution Quality Assurance of service and calls Compliance

Education

• Further Education and Training Certificate (FETC)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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Job Summary

• To support CVM Technology Senior Management with their Risk, Assurance and Compliance objectives. To develop, implement and maintain IT Risk and Compliance (Risk, Audits, MCA, CPA, Regulatory etc) initiatives, in line with ABSA guidelines. To successfully ensure that all activities and duties are carried out in full compliance with regulatory requirements, the Enterprise Wide Risk Management Framework and internal Absa Policies and Policy standards.

Job Description

Risk and Control:

• Ensure complete alignment with MSA processes throughout the area. This includes ensuring timely completion of attestations (and escalating where required; as well as tracking remediation for control failures DEA / OET to ensure risk is mitigated within committed timeframes.
• Involvement during planning stage of all audits in the area.
• Review audit reports and factual accuracy of reports and that correct action owners were identified. Review the feasibility of agreed actions. Facilitate closure of audit findings.
• Maintain a list of all applications managed by the area's CIO and classify them according to risk exposure.
• Roll out Risk and Control Assessments (or equivalent) and capture and maintained the results on the relevant system.
• Represent technology risk at senior management forums and committees and provide specialist input as required.
• Act as a liaison between the Head of Risk for the relevant business and the technology teams to ensure that technology risk is adequately considered in the overall risk profile for that business.
• Assist in setting technology risk thresholds and the related key indicators as well as the measurement thereof.
• Completion of the MCA, CPA and monitoring and remediation of the CE.
• Remediation and involvement in Operational Risk activities, which include; BCM, Data Privacy, Data Management, RCSA's etc.
• Provide project advisory services, where applicable.

Remediation Tracking:

• Record remediation plans (i.e. IBAMs or equivalent) on the relevant system and facilitate closure for all risk and control weaknesses identified.
• Track and monitor the adequate on time remediation of observations raised by internal or external audit, management assurance, observations raised via IBAMS (Issues Being Addressed by Management) and control issues (Senior Management issues etc) relevant to CVM and aligned BU's, including the production of the closure or milestone conversion documents (Group Technology and Business related).
• Ensure this is done through progress tracking with control owners, status reporting to stakeholders and obtaining assurance for adequacy of remediation activities.
• Engage with technology management and senior management to discuss and manage overall progress against remediation plans.
• Ensure that all closure and/or conversion documents are reviewed by the appropriate stakeholders before being submitted to Senior Management and Absa Internal Audit.
• Record remediation plans on the relevant system and facilitate closure for all risk and control weaknesses identified. 

Reporting:

• Track and report on remediation activities namely control gaps, audit issues and validation issues etc.
• Review and report on Key risk indicators for the area you support. Includes reviewing data, and defining remediation plans for gaps.
• Report on the following:
• Risk events
• Incidents
• DR statistics
• Key risks for the area
• Audit issues
• Remediation tracking
• KRI appetite
• Monthly reporting into various Committees.

Stakeholder Management and Engagement:

• Manage the close working relationships with:
• Management Assurance
• Information security
• IRM
• Business
• 1st line and 2nd line business risk
• 2nd line tech risk
• Cluster Technology RCO’s
• Internal and external audit
• Assurance
• Technology business

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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Job Summary

• Drive the design and delivery of complex fit for purpose, business strategy-aligned, high impact, cross domain technology solution blueprints & associated solutions & build architectural capability in Dev teams across an estate.

Job Description

Architecture

•  Leverage a solid & deep understanding of the organization strategy to identify, design & deliver relevant, scalable, testable, re-usable technology solutions
•  Work in collaboration with delivery teams to independently analyse customer requirements & varying business capabilities & leverage analysis to identify & accurately spec / frame ‘the complex business problems we are aiming to solve’ with each solution design or solution evolution
•  Through the above processes, leverage emotional, social & business / commercial quotient to understand consumers and the broader range of stakeholders, their opinions & perspectives and reconcile these within the solution designs (negotiation skills and dealing with complex and divergent stakeholder opinions are a must)
•  Leverage expertise in analytical & creative problem solving to synthesise a solution design (build a solution from its components) beyond the analysis of the problem
•  Lead design thinking processes to successfully deliver solution blueprints & associated roadmaps
•  Create end to end solution blueprints & ensure these can be implemented across all phases of the initiative life-cycle (ideation through to product launch & commercialization)
•  Design & or contribute to the design & implementation of detailed feasibilities & business cases
•  Leverage a strong engineering background to make the right choices in solution design – this knowledge includes but is not limited to: domain driven design, loosely coupled integration, microservices and other modern software design practices
•  The above extends to identifying the best fit tools to be used for a particular solution, understanding those that would not be a good choice and leveraging researching skills to pivot towards something better
•  Assume ‘one stop’ shop accountability for solution blueprint design & delivery decisions within an organization based on the above
•  Work with project / program management teams to design solution roadmaps aligned to the strategic requirements of an organization and through which the solution can be implemented across all phases of the initiative life-cycle (ideation through to product launch and commercialization)
•  Work embedded, as part of a delivery team, to ensure the successful design & implementation of solution blueprints
•  Ensure that the detail of the solution (across all architecture domains) is accurate to the implementation of the initiative, true to the bank’s architectural principles/preferences, implementable by the different teams involved in the solution
•  Work as part of embedded delivery teams to conduct solution reviews, code reviews, testing and other disciplines associated with solution design & delivery
•  Attend various Group & Business specific architectural design forums and present solution designs and detailed business cases for approval
•  Leverage synthesis & creative problem skills to identify risk (impending danger & challenges) and work with a cross functional group of stakeholders across the value chain for support & direction
•  Conduct solution reviews against defined customer metrics and ensure the ongoing achievement of business results through solution implementation
•  Ensure a solid understanding of emerging & evolving architectural principles and hold one stop shop accountability for the evolution of solutions in alignment with these principles (where it makes sense to do so)
•  Build architectural capability across delivery teams in a business to ensure ongoing evolution of skills in solution delivery
•  Contribute to the architecture body of knowledge
•  Contribute to the design & evolution of architectural principles and preferences

People

•  Participate in peer reviews (code, solution, testing etc.) and transfer knowledge and capability across delivery teams for improved solutioning & evolving architectural practices
•  Set & Cascade solution direction across technology delivery teams
•  Build & evolve the architectural capability of Delivery teams across the business – through active coaching & information / knowledge sharing
•  As an SME, support the proactive attraction, recruitment, development, & retention of strong technology teams across an estate
•  Leverage and embed agile practices in delivery teams and work to build strong self-directed, high performance teams through agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)

Financial & Vendor Management, Risk & Governance

•  Carry the ‘one stop shop’ accountability for all risk associated with solution design (from ideation to deployment)
•  Apply the organization risk & governance frameworks
•  Ensure solution design alignment to Group guidelines & ensure solutions are sustainable for the enterprise
•  Proactively involve / engage chapter & guild leads in solution decision making, applying an enterprise wide lens to product & service development
•  Ensure solution design alignment to regulatory requirements and continuously update knowledge on regulatory requirements for the successful design of new & evolution of existing solutions
•  Deliver on time & on budget (always)

Education

• Bachelor's Degree: Information Technology

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

• Build high-performing, scalable, enterprise-grade applications & build capability in others to do the same. This includes but is not limited to applying critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions & leading all phases of the development lifecycle to deliver.

Job Description

DevOps

•  Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions
•  Contribute to and in some cases lead all phases of the development lifecycle including e.g. design process
•  Determine operational feasibility of solutions by evaluating analysis, problem definition, business requirements, solution development and proposed solutions
•  Develop high quality software / application design and architecture in a test driven & domain driven / cross domain environment
•  Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
•  Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
•  Apply general design patterns and paradigms to deliver technical solutions
•  Create & Maintain Sophisticated CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / Azure Devops or similar tools and deploy to multi-site environments – supporting and managing your applications all the way to production)
•  Use & configure modern observability techniques to provide a deeper understanding of the application. To do this, leverage e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRelic and distributed tracing like Zipkin/Jaeger etc.
•  Automate tasks through appropriate tools and scripting e.g. Docker, Ansible, Kubernetes
•  Debug existing source code and polish feature sets.
•  Work with guilds and other technical SME’s to improve and evolve technical products and services
•  Apply unit testing frameworks and perform integration, validation and verification testing (apply knowledge of stubbing tools e.g. wiremock, hoverfly etc.)
•  Apply version control and related concepts and techniques
•  Align all application development & development process to Group Architecture, Security & Infrastructure guidelines
•  Work with project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
•  Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
•  Stay ahead of the curve on emerging technologies and development practices e.g. scripting languages, containerization etc.
•  Contribute to the design & evolution of Group Architecture, Infrastructure & associated technical standards for the organization

People

•  Coach & mentor other engineers
•  Conduct peer reviews, testing, problem solving within and across the broader team
•  Provide technical subject matter expertise and support in the attraction and recruitment of Product Engineers for the organization
•  Participate as a subject matter expert in the development & development planning of the broader product engineering team
•  Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)

Risk & Governance

•  Identify technical risks and mitigate these (pre, during & post deployment)
•  Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
•  Create business cases & solution specifications for various governance processes (e.g. CTO approvals)
•  Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
•  Deliver on time & on budget (always)

Education

• Bachelor's Degree: Information Technology

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

• To develop tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adoption i.t.o. credit risk management methodology, practice, governance and delivery objectives.

Job Description

• Risk Management: Providing Subject Matter Expertise to Risk types | Stakeholder Management: Build and Maintain effective Relationships with relevant stakeholders | Risk Reporting: Identify, assess and Report key risks arising from significant events, investigations, audit and control issues | People Management: Develop a high performing Team | Risk and Control: Adherence to Policies, Procedures and Regulations | : | : | :

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

• As a subject matter expert, the role holder is responsible to lead both reputation management for RBB in the external environment, as well as internal strategic communications for the franchise. The role entails enabling RBB to strategically position its narrative both inside and outside the organisation.  To deliver strategic internal and/or external integrated communication solutions to meet RBB objectives.

Job Description

Internal Strategic messaging 

• To provide strategic advice and guidance to executive leadership and communication team on appropriate messaging and positioning statements in order to align all messages with RBB strategy
• To guide RBB to gain optimum customer satisfaction through reliable and consistent employee messaging.
• Facilitate and implement communication platforms that will allow the cluster leadership to engage regularly with employees thus ensuring visible leadership and engaged employees.
• Oversee the planning of the channel content and ensure clear consistent process to disseminate communication campaigns across, for example, staff newsletter, office buildings, intranet etc.
• Develop and review all relevant material including but not limited to communiqués, abacus articles, speeches, broadcast scripts etc. on behalf of the cluster leadership.
• Evaluate effectiveness of communication initiatives through the introduction of formal and ongoing measurement communication tools within the team.

Media repositioning 

• Advise the Executive Team on the media impacts of trends, issues and competitor activity in order that RBB can maximise opportunities and mitigate risks.
• To create leadership confidence through a proactive and consistent media relations agenda
• Play an advisory role to RBB to build and manage a platform for corporate reputation and issues
• Ensure adherence to Absa Group Media Policy through ongoing alignment of all actions in the media space with these policies

Stakeholder management 

• To align stakeholders to our current agenda borne out of the new RBB business model, which in turn will help reposition the Absa group 
• Develop an engagement approach, which integrates activity across all stakeholder audiences
• Build ongoing relationships and partnerships with cluster leadership to position Communications as credible experts in matters related to reputation management.
• Gain understanding of the communication needs of the cluster leadership and advise them appropriately on communication matters such as positioning and messaging.
• Provide strategic advice and counsel to the cluster leadership on potential reputational issues and crisis communication to ensure protection of Absa's reputation.
• Deliver a professional service to ensure an integrated, strategic approach to business communication in order to meet the needs and expectations of stakeholders while maintaining the reputation of the business.

Education

• Bachelor`s Degrees and Advanced Diplomas: Communication Studies and Language (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

• Provides  high  level  managerial  assistance  to  the  HOO/COO  during  his/her absence to help deliver  the  functional responsibilities and financial leadership and support to the business in an effective and efficient manner and oversee the daily operations for ABSA Stockbrokers and Portfolio Management (SPM) Operations Finance and interact with functional areas that give specialist support to SPM like FDS, FC etc.
• Provide leadership as regards improvement of operational efficiency, risk mitigation and improve customer experience as regards receipt allocation and vendor invoice payment timeously. Involves reduction of risk events, revenue generation and reporting, including all mandatory periodic reporting contributing to the build of the financial general ledger. Oversee SPM cash management to contribute towards strategic business profitability and growth initiatives.   
• Assist the COO & CEO in providing leadership and strategic direction for organisational change and policy activities. Provide guidance from an operational finance perspective to the business and finance colleagues, around the developing and measurement of businesses strategic goals as well as providing support and leadership in creating and maintaining a positive and successful operational working environment and organisational culture that supports high performance. Responsible for aligning resources to the overall strategic objectives and interacting with product and functional owners to create one common agenda.    Drive an operational and financial understanding of the financial impact of decisions made. Drive the businesses financial objectives by providing accurate value-added financial management information and analysis.

Job Description

Accountability:  Supports the strategic direction, operational plans and functional areas (20%)  

• Keeps the COO aware of relevant and current political, social and legislative developments that may impact on organisational objectives.
• Provides professional and ethical advice to the COO on matters that impact the organisational direction, corporate governance and policy.
• Provides a   thorough and   accurate   contextual analysis   to   assess   financial and operational readiness for new initiatives.
• Represents the office of the COO on operational and strategic forums.
• Communicate and facilitate understand of policy and strategy
• Review tactical plans that are in place and assess alignment with business delivery.
• Provides accurate information and advice to internal and external customers on a timely basis as and when required.
• Ensures   that   the   operational and financial plans   are   aligned   to   policies   and   legislative requirements.
• Advise business unit decision makers on the process and requirements on costs and liquidity during the MTP (Medium Term Planning), STP (Short-term/budget planning) and RAF (Revised Annual Forecast) cycles. Ensure that their commitment and thorough input is obtained for these activities and support them with translating strategy into financial objectives on request.
• Manage and review the consolidated financial plans generated by MTP, STP and RAF prepared by the team and quality check the consolidations prior to recommending approval to the Cluster CFO.
• Create change by implementing and driving automation and new systems to meet business requirements

Accountability:  Financial management and Business Partnering (30%)

• Working with business unit heads to define the cost center structures and roll- up/consolidation to effectively manage the businesses performance for costs and liquidity
• Work with business unit heads to determine their performance reporting (financial and non-financial) needs and agree deliverables on an annual basis
• Define and instruct team on the formatting of management reports and contract with system developers and data providers to develop the reports
• Ensure "one version of the truth" for all reporting and that management reporting reconciles/agrees to reports produced within other areas of the business
• Review the variance analyses for the different business units as prepared by the team and discuss major variances, on the cost and income sides, with business unit heads to gain and understanding of the reasons
• Review quality of and provide input into the Cluster Exco pack (as compiled by the Cluster CFO) with a focus on the variances, reasons for variances and overall business performance of the cluster for costs and overall liquidity as it relates to SPM.
• Review transfer pricing arrangements in place for group functions charging to SPM and recharges from SPM to other business areas. On a monthly basis review reports to ensure that the charges processed are accurate and address concerns directly with the finance teams from other areas
• Lead investigations into cost saving initiatives and make comprehensive recommendations to the business unit executive
• On request from project/change teams, provide input and support during the development of business case financials for new projects or initiatives
• The conduit between group and SPM funding and liquidity requirements

Accountability:  People Management 10%

• Develop internal capability through the recruitment and development of a capable team who will ensure the necessary resources are in place to achieve business strategy and objectives.
• Together with the HRBP for the business unit implement the people management strategy for the area with a focus on talent management, development, resourcing and retention
• Embed formal Performance Development and informal coaching in the Team
• Motivate the team and implement measures in place to recognise their direct reports
• Motivate team members through coaching and mentoring them to perform
• optimally around the vision and values, create a sense of urgency and excitement around the business and ensure that they strive to deliver optimally
• Up skill and share knowledge with the team
• Manage performance and delivery

Accountability:  Complies and adheres with risk and governance (5%)

• Manages the control environment to drive improved productivity, cost efficiency and business success.
• Communicate all business risk implementation plans to the COO.
• Assist in corrective action to remediate deteriorating risk metrics as requested.
• Aligns resources to gain value and mitigate risk for the business.
• Complies with governance, risk policies, procedures and compliance policies.
• Implement Key Risk Scenarios. Actively work with other managers to ensure the risk in

Accountability:  Financial Leadership and Support to business (30%)

• Provide direction to the business management committee (Manco) based on analytical review of the Business Performance and an understanding of key business drivers.
• Provide clear direction to the Manco on what the business requirements and imperatives are by translating current business performance into actionable business objectives
• Participate as an invited member of the Manco of the business
• Translate SPM strategy into meaningful operational targets for the business unit under management.
• Ensure that the focus areas are disseminated to all levels in the business unit
• Represent the business at a Product Cluster Level and negotiate and secure the budget and plans for the business unit and together with the Business Head and the COO take accountability to ensure the delivery on the promised business results.
• Negotiate with the various stakeholders on the targets set and drive the overall achievement of performance objectives in the business unit through the performance management function within the required business parameters.
• Drive change proactively aimed at continuous improvement in all areas of the business.
• Understand the requirements and mechanics of Economic / Regulatory Capital and Risk Weighted Assets as required by Basel III for Credit and Operational Risk. Support the business with the determination of the optimal usage of capital working within the constraints laid down by the Balance Sheet Management Committee
• Understand the requirements of Value Based management and help the business implement the principles and measurement capabilities
• Understand and drive the matched transfer policy of the company

Accountability: Continuous business improvement (5%)

• Support the resources planning requirements for the Operations and Support functions and implement the COO’s requirements.
• Support the business unit heads during the planning of their resource’s requirements.
• Assist the COO to agree targets, communicate and implement for the overall achievement of performance objectives in the COO areas.
• Participate in steering committees involved in the implementation of SPM strategies to ensure end to end processing and practical implementation of operations requirements.
• Proactively implement and manage projects efficiently and effectively.
• Maintains a high standard of communication with all internal and external customers.
• Assist in the implementation of the culture climate and/or employee surveys (EOS) and manage the findings by allocating items for action.

Required

• Working/usage knowledge of JSE BDA system
• Working knowledge of the banking environment
• Knowledge of strategy formulation
• CA SA (NQF level no 7.) or
• CIMA (NQF level no 7.) or
• (8) years (Technical/Managerial) relevant experience in Finance, Accounting & Operations

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

• The CIB Trade team is looking for a Specialist QA Engineer (Automation Tester) to design automation testing plans and develop automation test scripts for multiple technical products / services (pre, during & post deployment) in both ‘Run & Change’ contexts and align to chosen application testing frameworks & guidelines. Testing may apply to all or a combination of the following front-end, back-end, integration, performance, scalability and regression testing of solutions. This entails full responsibility for ensuring products are protected through quantifiable test coverage & metrics. Contract - 12 months

Job Description

Technical skills required:

• Min 3 - 5 years experience in automation testing
• Java 8+
• Selenium
• TestNG
• git

Beneficial

• Jenkins
• Postman
• Methodologies required:
• Agile (Scrum, Kanban or XP)

Beneficial

• DDT (Data-Driven Testing)

Responsibilities

• Review and analyzing user stories and use cases/requirements for validity and feasibility
• Execute all levels of testing (System, Integration and Regression).
• Design and develop automation scripts when needed
• Execute test cases manual or automated and analyze the results
• Collaborate closely with cross-functional teams to ensure quality throughout the development lifecycle
• Detect and track software defects and inconsistency
• Apply quality engineering principals throughout the agile product lifecycle
• Report bugs and errors to the development team
• Provide estimates for proposed changes.
• Attend daily standups.

Education

• Bachelor's Degree: Information Technology

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised