Jobs at Acceleration

You will demonstrate your expertise in our revenue management ad-serving platform, and serve as a first tier support contact and internal support escalation point for our clients. You will provide support such as advanced and sophisticated troubleshooting questions, technical pre-sales, product implementation and training, consulting, project and escalation management and custom development to Accelerations clients. You will work on a variety of direct and programmatic projects across the platform. The role is client focused and requires the ability to grasp technical issues and their impact on sales opportunities within the prospecting and existing client-base.

RESPONSIBILITIES

• Maximize business growth by ensuring high adoption and usage of the Ad Manager 360 in the market.
• Be the primary day-to-day technical contact for our client base, providing prompt, professional consultative support and service to ensure a high level of customer satisfaction.
• Partner with the Business Development and Account Management teams to scope and collect client requirements, provide guidance on best practices, and apply technology and product knowledge to address customer's business and technology needs.
• Collaborate with internal and external technical and developer teams to drive communication, prioritization, analysis, and resolution of customer challenges and issues.
• Maintain industry, Google product, and customer knowledge to provide successful ad management operational and technical consultation. Lead or contribute to projects that increase operational efficiency.

REPORTING TO:

The Digital Account Manager (Publisher) will report into the EVP – SME Technology Solutions based in Los Angeles, United States.

REQUIREMENTS

• Tertiary qualification or equivalent practical experience.
• Experience with client-side web technologies, HTML, CSS, Flash, and JavaScript.
• 3 – 4 years in a client support, technical related role
• Publisher AdServer experience essential (ideally AM360)
• Exceptional Advanced level of MS Excel knowledge, including pivot tables, charts and formulae
• Strong numeracy including capability with formulas
• Proven presentation and PowerPoint skills
• Enthusiastic and confident individual with the ability to interact well with people of all levels personally and professionally
• High energy levels and a strong team player with strong interpersonal skills and ability to manage teams outside of their expertise
• Ability to thrive in a fast-paced, high pressure environment.
• Strong problem-solving and trouble-shooting skills
• Customer-focused work ethic with high standard of service and quality control
• Clear verbal and written communication skills, including a high level of English grammar
• Strong attention to detail and excellent organizational skills and analytical skills essential

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As a Digital Account Manager (Advertiser), you will provide day to day support, programmatic management services (campaign management, optimization, reporting and strategic consulting), as well as remain the product lead to ensure we remain Google’s trusted Channel Partner. You have the ability to absorb complex technical concepts and communicate them to both technical and non-technical clients alike, and the ability to interact with internal and external product management teams.

• You will deliver support to our clients using Google Marketing Platform, including but not limited to Campaign Manager (CM), Display & Video 360 (DV360), Studio and Search Ads 360 (SA360).
• You will demonstrate your expertise in our display advertising products and serve as a first-tier support contact and internal support escalation point for our clients. You will provide support such as advanced and sophisticated troubleshooting questions, technical pre-sales, product implementation and training, consulting, project- and escalation management and custom development to Accelerations clients. You will work on a variety of channels across the platform - Search, Direct Display, Programmatic Display and Analytics. The role is client focused and requires the ability to grasp technical issues and their impact on sales opportunities within the prospecting and existing client-base.

RESPONSIBILITIES

• Maximize business growth by ensuring high adoption and usage of the GMP stack in the market.
• Be the primary day-to-day technical contact for our client base, providing prompt, professional consultative support and service to ensure a high level of customer satisfaction.
• Partner with the Business Development and Account Management teams to scope and collect client requirements, provide guidance on best practices, and apply technology and product knowledge to address customer's business and technology needs.
• Collaborate with internal and external technical and developer teams to drive communication, prioritization, analysis, and resolution of customer challenges and issues.
• Maintain industry, Google product, and customer knowledge to provide successful ad management operational and technical consultation. Lead or contribute to projects that increase operational efficiency.

REPORTING TO:

• The Digital Account Manager (Advertiser) will report into the EVP – SME Technology Solutions based in Los Angeles, United States.

REQUIREMENTS

• Tertiary qualification or equivalent practical experience
• Experience with client-side web technologies, HTML, CSS, Flash, and JavaScript
• 3 – 4 years in a client support, technical related role
• Marketing platform experience essential (ideally GMP)
• Exceptional Advanced level of MS Excel knowledge, including pivot tables, charts and formulae
• Strong numeracy including capability with formulas
• Proven presentation and PowerPoint skills
• Enthusiastic and confident individual with the ability to interact well with people of all levels personally and professionally
• High energy levels and a strong team player with strong interpersonal skills and ability to manage teams outside of their expertise
• Ability to thrive in a fast-paced, high pressure environment
• Strong problem-solving and trouble-shooting skills
• Customer-focused work ethic with high standard of service and quality control
• Clear verbal and written communication skills, including a high level of English grammar
• Strong attention to detail and excellent organizational skills and analytical skills essential

go to method of application »

The Web Analytics Lead Consultant will provide web analytics solutions and services to Acceleration’s Tier one clients, enabling them to make informed, data driven interactive strategy and web development decisions.
The focus of this position is to use your advanced experience of the Adobe Digital Marketing Suite and Google Cloud Platforms to assist clients with the implementation, integration, and to provide insights into their web analytics solutions. This position has high levels of interaction with clients, their technical teams, agencies and or partners.
The position is for individuals that are web analytics specialists who are self-motivated, entrepreneurial and have the ability to hit the ground running due to their advanced knowledge of the Google and Adobe Digital Marketing Suite. The purpose of this position is to customize and provide solutions to clients’ exact business requirements and reporting needs, assist clients to implement proprietary web tracking code throughout their website, and perform quality checks to ensure correct implementation, in essence enabling them to answer business questions timely and accurately.

Responsibilities:

• Managing enterprise level implementation of web analytics tools which can include; business requirement gathering, implementation, integration, custom JavaScript coding and advanced reporting.
• Define and implement the appropriate solutions and system architecture for web analytics that supports client’s enterprise-wide business needs and key performance indicators.
• Develop best practices, track trends, recommend solutions to improve client capabilities and identify improvements to websites based on website engagement and traffic patterns.
• Ability to think critically and make actionable recommendations to clients based on the business data needs: analyze data, interpret results and recommend actions to optimize marketing investments.
• Track and analyze web site performance, trends, click stream, paths and results of online marketing initiatives to provide data driven business intelligence, optimize media and campaign investments for clients.
• Support day-to-day management of client’s analytics systems to ensure tracking and reporting is functioning optimally, creating and maintaining key reports, dashboards and analysis and work with client’s internal teams to enhance as needed.
• Guide and promote web technology and the use of the web as a business channel, as well as articulate the benefits of an optimized web analytics solution to all levels of the client’s organization.
• Strong attention to detail, excellent organization skills, and ability to work independently and manage multiple projects / responsibilities and small teams.
• Educate Acceleration Business Development and Account teams on the use of Adobe Digital Marketing Suite to enable growth of their client portfolios.
• In-depth knowledge and understanding of various client websites, their business model and online marketing strategy
• Heavy interaction and support on the phone with client employees all the way up to the VP level of Fortune 500 companies

Requirements:

• Minimum Bachelor’s degree in Computer Science, Information Systems, Business, Marketing or equivalent required
• Minimum 5 - 7 years’ experience in web analytics and interactive marketing
• Exposure to enterprise level clients and understanding of complex web ecosystems and best practices
• A minimum of 3 to 4 years of implementing and working with Adobe Analytics or Google360
• Strong written and verbal communication skills.
• Advanced knowledge of products like SiteCatalyst, Discover, Genesis and familiarity with web analytics industry trends and best practices.
• Experience working in a fast-paced deadline oriented environment.
• Strong JavaScript knowledge and Web page debugging with Firebug, Omniture Debugger, and other debugging tools.
• Confident, clear verbal and written communication skills, including a high level of business English grammar
• Project management experience, large and small scale projects
• Business development, technical sales support and consulting experience
• Strong client facing skills - Must be self-managed, responsive, results-driven and dedicated to customer support
• Exceptional organizational, presentation, and communication skills
• Demonstrated ability to deal with change and be a team player
• Demonstrated Customer-focused work ethic with high standard of service and quality control

Beneficial:

• Knowledge of Content Management platforms, Adobe Experience Manager, etc
• Email platforms, e.g. Exact Target, Responsys, CheetahMail
• Knowledge of Integration platforms, e.g. Boomi, Genesis 
• Demonstrated programming skills in languages such as Java, ASP, PHP, VBScript, Action Script, JavaScript and others