Technical Account Manager (Publisher) at Acceleration

You will demonstrate your expertise in our revenue management ad-serving platform, and serve as a first tier support contact and internal support escalation point for our clients. You will provide support such as advanced and sophisticated troubleshooting questions, technical pre-sales, product implementation and training, consulting, project and escalation management and custom development to Accelerations clients. You will work on a variety of direct and programmatic projects across the platform. The role is client focused and requires the ability to grasp technical issues and their impact on sales opportunities within the prospecting and existing client-base.

RESPONSIBILITIES

• Maximize business growth by ensuring high adoption and usage of the Ad Manager 360 in the market.
• Be the primary day-to-day technical contact for our client base, providing prompt, professional consultative support and service to ensure a high level of customer satisfaction.
• Partner with the Business Development and Account Management teams to scope and collect client requirements, provide guidance on best practices, and apply technology and product knowledge to address customer's business and technology needs.
• Collaborate with internal and external technical and developer teams to drive communication, prioritization, analysis, and resolution of customer challenges and issues.
• Maintain industry, Google product, and customer knowledge to provide successful ad management operational and technical consultation. Lead or contribute to projects that increase operational efficiency.

REPORTING TO:

The Digital Account Manager (Publisher) will report into the EVP – SME Technology Solutions based in Los Angeles, United States.

REQUIREMENTS

• Tertiary qualification or equivalent practical experience.
• Experience with client-side web technologies, HTML, CSS, Flash, and JavaScript.
• 3 – 4 years in a client support, technical related role
• Publisher AdServer experience essential (ideally AM360)
• Exceptional Advanced level of MS Excel knowledge, including pivot tables, charts and formulae
• Strong numeracy including capability with formulas
• Proven presentation and PowerPoint skills
• Enthusiastic and confident individual with the ability to interact well with people of all levels personally and professionally
• High energy levels and a strong team player with strong interpersonal skills and ability to manage teams outside of their expertise
• Ability to thrive in a fast-paced, high pressure environment.
• Strong problem-solving and trouble-shooting skills
• Customer-focused work ethic with high standard of service and quality control
• Clear verbal and written communication skills, including a high level of English grammar
• Strong attention to detail and excellent organizational skills and analytical skills essential