Jobs at Accor Hotel

Job Description

Scope of Position:

• A detail-oriented sales coordinator to contribute to the achievement of monthly targets by supporting the banqueting manager and sales team, coordinating sales and banqueting site inspections, and maintaining good customer relationships. The sales coordinator's responsibilities include supporting sales, ensuring client satisfaction, coordinating with other departments, problem solving, handling administrative duties, and sending out quotations timeously.

Sales Coordination:

• Reporting to the Banqueting Manager they will assist in improving the teams productivity by contacting customers to arrange site inspections and ensuring all Sales Representatives have high-quality, up-to-date support material as and when required.
• Handling urgent calls, emails, and messages when sales manager is unavailable, answering customer queries, informing them of delays, issuing quotes, and scheduling and assisting with site inspection.
• Following up on quotes and assisting with conversion.
• Collaborating with other departments to ensure sales, marketing, queries, and events are handled efficiently.
• Developing and maintaining online filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department.
• Preparing a function sheet and coordinating precon and post events.
• Making the company's services as attractive to potential customers as possible.
• Ensuring adherence to laws, regulations, and policies.

 Operational duties:

• Maintain a thorough knowledge of the room locations, types of rooms, package plans and all hotel facilities
• Conduct regular walk about and site inspections to familiarize with current hotel operational standards.  Report any concerns to the Banqueting Manager
• Be available to assist with site inspections for potential clients
• Be available during busy periods to oversee events, which may be over weekends or late evening.

Health & Safety:

• Notify your Manager of any reason you may not be capable of performing your tasks safely
• Participate in workplace consultation on matters pertaining to Workplace Health and Safety, as per the hotels agreed arrangements
• Comply with safe work practices by following Accor Health, Safety and Environment policies, including the use of safe manual handling techniques, safe use of hazardous chemicals and machinery, working at heights procedures, using protective clothing and
• Safety equipment where available and necessary, maintaining a clean, tidy work environment, and any other safety practice promoted and required by the Hotel
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended
• Attend and actively participate in all WH&S training required of you by the Hotel
• Report any health or safety hazards, incidents and injuries to your Manager/Supervisor or Manager on Duty as soon as possible.  Hazards may include unsafe working conditions, equipment and machinery faults or damage, and other housekeeping or maintenance needs that may affect the safety or any person/s at the Hotel. Ensure that the appropriate documentation is completed correctly, such as the Injury / Incident Form
• Participate and contribute to the risk assessment process when requested by your Supervisor/Manager
• Work cohesively in conjunction with the hotel’s rehabilitation program, as required
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations
• Be fully conversant with departmental fire and evacuation procedures
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended. Report all broken or damaged departmental equipment to your supervisor and record on appropriate maintenance report form
• Contribute to cost control through energy conservation, correct storage of all materials and use of equipment per operating standards and manufacturers specifications

Systems & Procedures:

• Log and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures
• Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals
• Complete all duties and ensure a concise hand over

 Guest service and Employee Relationships:

• Always Recognize and greet the guests first
• Respond to any reasonable tasks as assigned by superiors
• Provide efficient, friendly, and professional service to all guests
• Guest needs and requests are anticipated and acted upon immediately in an efficient manner. Requests outside area of authority are referred immediately to the appropriate personal and followed up on to ensure the Guest is ultimately satisfied
• Lead by example when attending to guest requests.  Show efficiency in constantly striving to provide Total Customer Satisfaction
• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise
• Work together with trust so that colleagues and management meet the goals of the department/Hotel
• Treat customers and colleagues from all cultural groups with respect, sensitivity, and transparency
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel
• Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’
• Colleagues and superiors of the hotel are always dealt with in a polite and helpful manner. Ensure good relationships are always kept with colleagues and superiors and report any personnel differences that may threaten the cohesion of the team and colleagues
• Responsible for the acquisition and maintenance of all corporate/travel trade/leisure/government/niche/mice/international clients of the hotel
• Listen to clients’ requirements and present appropriately to make a sale, negotiate the terms of an agreement and closing the sale
• Cold call potential clients via telephone and emails and arrange meetings for new business
• Regularly attend/host events where top clients and new clients are entertained

Environmental and Social Responsibility:

• Work closely with the hotel in participating where possible in community-based projects
• Maintain awareness of new initiatives and the continuously growing social economic Program of the hotel     
• Assist with power and electricity usage by not having lights or any electrical appliance on that could be switched off when not in use
• Participate and actively control all forms of waste and ensure accurate recycling of all glass, papers, plastics, aluminum, and steel form all areas to waste
• Actively participate in all social development drives with local communities and initiatives
• Actively participate in the food & beverage waste program of the Hotel
• Reduce the use of paper by not printing unnecessarily and recycle used paper

General and other Duties:

• The above listed criteria identify the key areas of responsibility of the position and are not all-encompassing description of duties and tasks. The above criteria will be subject to ongoing review and adjustment
• The position required the employee to perform tasks in any area of the hotel as requested by Management from time to time
• Abide by Accor policy on EEO and Harassment in the workplace
• Ensure wherever possible that employees are provided with a workplace free of discrimination, harassment, and victimization
• The position required the employee to maintain a high standard of personal appearance and hygiene and ensure that uniforms meet with the Hotel’s requirements and in line with the desired image of the Hotel
• Ensure security and protection of Guests the belongings as best possible, report any items left behind by guest
• Be committed to the safety of Guests at all times and report any suspicious activity in the hotel to the Manager
• Practice Safety at all times including constant awareness of safety hazard
• Reports to work on time and according to posted schedule
• Agree to continuously improve and develop his/herself, by attending scheduled training courses as directed by Management and being committed to making the absolute most of the given opportunity
• Be committed to the highest level of service to the Hotel Guests, courtesy to fellow colleagues and a commitment to all environmental social and developmental training initiatives

Qualifications

• Proven experience (2+ years) in a Sales coordinator or Banqueting coordinator or administrative role in the Hotel industry field.
• Experience in Opera is essential 
• Strong organisational skills with the ability to manage multiple tasks and priorities
• Excellent communication skills, both written and verbal
• Proficiency in Microsoft Office Suite, particularly Excel and ability to learn new systems quickly. We run our ERP in Infor M3. 
• Experience with Customer Relationship Management (CRM) software
• Demonstrated ability to work efficiently and meet deadlines
• Bachelor's degree in Hotel Management, Business Administration, Marketing, or a related field (preferred)
• Ability to work collaboratively in a team environment
• Fluency in English languages is essential

Additional Information

• Should you not here from the hiring team within one week, consider your application unsuccessful 

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Job Description

Scope of Position:

• Responsible for managing the day-to-day food and beverage operations of the hotel in a professional manner, following legal and sanitation standards and codes, basic discipline and reviewing of employees.  Always ensuring that Guests receive fast, friendly, and efficient food and beverage service, and maintains an upbeat atmosphere, that appeals to a diverse clientele. Ensure that the department follows all the requirements of the operational standards manual.
• This position involves that you assist the F&B Manager with design and review of the menu’s and maintain records of sales breakdown and staff training. Provide management with related reports on profits, losses, and variances. Responsible for the control of the inventory in the food and beverage department.

Specific duties, responsibilities & Key performance areas

Food and Beverage Service:

• Together with the food and beverage manager to organize and supervise the shifts of the department, ensuring that staffing levels are correct and to agreed standards
• Circulate throughout the restaurants, bars and banqueting departments, maintaining a highly visible profile with Guests and staff
• Know and completely familiar with all menu’s, beverage lists and service offerings to provide prompt and efficient service of all meals, snack, functions and beverages to the required operating standards manual
• Assist with waiter service to Guests, advising Guests on menu and wine choices
• Dissatisfied Guests are acknowledged immediately and attended to without delay
• Notify the food and beverage manager or General Manager of any complaints that were received and how they were solved
• Ensure all kitchens and back of house areas operate effectively and efficiently and maintain the highest level of cleanliness, safety and hygiene
• Responsible for food quality, presentation and service delivery and ensuring that it is of the highest quality

Administration and stock/equipment control:

• Conduct stock takes of the department as per company policies and procedures.  Assist with the preparation of reports timeously
• Assist the F&B Manager with Planning and coordinating of menus
• Assist with maintaining inventories and par stocks for all areas and assist with placing orders based on business needs and budgetary concerns.  Ensure that consumable and non-consumable goods are taken care of and correctly stored
• Ensure that the POS system operates effectively and accurately, is programmed correctly and all billing in the department accurate and precise.  Report and action any discrepancies immediately
• Responsible for shift cash ups and that all monies, paperwork and POS reports are formulated and submitted to the finance department as per company policy
• Be fully conversant with all statutory requirements regarding a food and beverage operation; that all licenses, including special licenses, are timeously applied for and that the conditions affecting the issues of a liquor License are not jeopardized

Employee Supervision:

• Assist in managing preparation of schedules, payroll and workloads for food and beverage staff ensuring maximum efficiency
• Planning, organizing, and directing team members to ensure the highest degree of Guest satisfaction
• To carry out and ensure that regular On-the-Job training is taking place to agreed standards, and all relevant paperwork submitted
• Responsible to ensure each staff member is correctly presented in his/her uniform displaying a name badge
• Assist food and beverage manager with performing job evaluations with food and beverage staff
• Maintain and enforce disciplinary procedures within the department with the assistance of the food and beverage or human resources manager

Health & Safety:

• Notify your Manager of any reason you may not be capable of performing your tasks safely
• Participate in workplace consultation on matters pertaining to Workplace Health and Safety, as per the hotels agreed arrangements
• Comply with safe work practices by following Accor Health, Safety and Environment policies, including the use of safe manual handling techniques, safe use of hazardous chemicals and machinery, working at heights procedures, using protective clothing and safety equipment where available and necessary, maintaining a clean, tidy work environment, and any other safety practice promoted and required by the Hotel
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended
• Attend and actively participate in all WH&S training required of you by the Hotel
• Report any health or safety hazards, incidents and injuries to your Manager/Supervisor or Manager on Duty as soon as possible.  Hazards may include unsafe working conditions, equipment and machinery faults or damage, and other housekeeping or maintenance needs that may affect the safety or any person/s at the Hotel. Ensure that the appropriate documentation is completed correctly, such as the Injury / Incident Form
• Participate and contribute to the risk assessment process when requested by your Supervisor/Manager
• Work cohesively in conjunction with the hotel’s rehabilitation program, as required
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations
• Be fully conversant with departmental fire and evacuation procedures
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended. Report all broken or damaged departmental equipment to your supervisor and record on appropriate maintenance report form
• Contribute to cost control through energy conservation, correct storage of all materials and use of equipment per operating standards and manufacturers specifications

Systems & Procedures:

• Log and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures
• Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals
• Complete all duties and ensure a concise hand over

Guest service and Employee Relationships:

• Always Recognize and greet the guests first
• Respond to any reasonable tasks as assigned by superiors
• Provide efficient, friendly, and professional service to all guests
• Guest needs and requests are anticipated and acted upon immediately in an efficient manner. Requests outside area of authority are referred immediately to the appropriate personal and followed up on to ensure the Guest is ultimately satisfied
• Lead by example when attending to guest requests.  Show efficiency in constantly striving to provide Total Customer Satisfaction
• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise
• Work together with trust so that colleagues and management meet the goals of the department/Hotel
• Treat customers and colleagues from all cultural groups with respect, sensitivity, and transparency
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel
• Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’
• Colleagues and superiors of the hotel are always dealt with in a polite and helpful manner. Ensure good relationships are always kept with colleagues and superiors and report any personnel differences that may threaten the cohesion of the team and colleagues

Environmental and Social Responsibility:

• Work closely with the hotel in participating where possible in community-based projects
• Maintain awareness of new initiatives and the continuously growing social economic Program of the hotel     
• Assist with power and electricity usage by not having lights or any electrical appliance on that could be switched off when not in use
• Participate and actively control all forms of waste and ensure accurate recycling of all glass, papers, plastics, aluminum, and steel form all areas to waste
• Actively participate in all social development drives with local communities and initiatives
• Actively participate in the food & beverage waste program of the Hotel
• Reduce the use of paper by not printing unnecessarily and recycle used paper

General and other Duties:

• The above listed criteria identify the key areas of responsibility of the position and are not all-encompassing description of duties and tasks. The above criteria will be subject to ongoing review and adjustment
• The position required the employee to perform tasks in any area of the hotel as requested by Management from time to time
• Abide by Accor policy on EEO and Harassment in the workplace
• Ensure wherever possible that employees are provided with a workplace free of discrimination, harassment, and victimization
• The position required the employee to maintain a high standard of personal appearance and hygiene and ensure that uniforms meet with the Hotel’s requirements and in line with the desired image of the Hotel
• Ensure security and protection of Guests the belongings as best possible, report any items left behind by guest
• Be always committed to the safety of Guests and report any suspicious activity in the hotel to the Manager
• Practice Safety always including constant awareness of safety hazard
• Reports to work on time and according to posted schedule
• Agree to continuously improve and develop his/herself, by attending scheduled training courses as directed by Management and being committed to making the absolute most of the given opportunity
• Be committed to the highest level of service to the Hotel Guests, courtesy to fellow colleagues and a commitment to all environmental social and developmental training initiatives

Hygiene / Personal safety / Environment:

• Ensures the application of hygiene, safety, and environment regulations
• Applies and ensures application of the hotel's security regulations (in case of fire etc.)
• Respects and ensures respect of the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.)
• Is responsible for the security of people and property in the area under his/her remit

Qualifications

• 3+ years experience as a F&B Supervisor is required 
• Micros experience is essential 
• Hotel experience is prefered 
• Previous experience in high-volume Restaurants within similar supervisory role.
• Strong communication skills.
• A high standard of grooming and presentation.
• A friendly, guest-focused attitude with passion for providing exceptional and memorable moments.
• Ability to work a rotating roster including weekends & public holidays.

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Job Description

• As our Sommelier, you’ll bring your love of wine to the table—literally! Your expertise will enchant our guests, enhancing every meal with perfect pairings and a touch of storytelling that transforms dining into an experience.

Key Responsibilities:

• Curate a diverse and high-quality wine list that complements our culinary offerings.
• Stay up-to-date with emerging wine trends.
• Collaborate closely with our culinary team to develop wine pairing suggestions that enrich our dishes.
• Provide knowledgeable and detailed explanations of our wine list, offering personalised recommendations based on guest preferences.
• Guide guests through their wine choices with warmth and expertise, helping them discover the perfect bottle for their meal.
• Ensure proper handling, storage, and rotation of wines to maintain their optimal quality.
• Execute wine service duties with precision, including decanting, pouring, and presenting wines at the correct temperature and in the appropriate glassware.
• Share the tales behind the vines, make each glass a journey.
• Ensure each guest feels special, understood, and delighted by your recommendations.
• Create lasting connections with our guests and be the face of our restaurant’s wine culture.
• Know our Brambles/ Vivari inside-out, introducing guests to all our delicious offerings and building lasting relationships.
• Participate in fun promotions that showcase our unique wine selection, and keep tabs on the competition to ensure we’re always ahead of the curve.
• Coordinate with our “Front of House” team to ensure  a seamless guests experience, while fostering a culture of collaboration
• Wine Selection: Curate and present a diverse selection of wines, ensuring each pairing enhances the dining experience and reflects our commitment to excellence.
• Guest Engagement: Foster memorable interactions with guests by offering personalized wine recommendations and ensuring their needs are met with warmth and professionalism.
• Wine Education: Share your passion for wine through engaging discussions and tastings, elevating guests' understanding and appreciation of our offerings.
• Collaboration: Work closely with the culinary team to create and implement seasonal wine menus that beautifully complement our dining selections.
• Inventory Control: Manage wine inventory, including ordering supplies and maintaining stock levels to ensure smooth operations.
• Stay Updated: Keep abreast of industry trends and new vintages to continually enhance your expertise and enrich our wine offerings.

Qualifications

• A passionate wine enthusiast who loves making people feel at home.
• Strong knowledge of wine regions, varietals, and food pairings.
• A confident communicator with a love for storytelling and sharing knowledge.
• A team player with a can-do attitude and a thirst for learning.
• A dedicated professional with a focus on excellence.

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Job Description

We are seeking an enthusiastic and detail-oriented Sales and Marketing Coordinator to join our dynamic team in Bedfordview, South Africa. As a key member of our organization, you will play a crucial role in supporting and coordinating our sales and marketing efforts to drive business growth and enhance customer engagement.

• Collaborate with sales and marketing teams to develop and implement effective strategies
• Coordinate and manage marketing campaigns across various channels, including digital and traditional media
• Assist in the creation and distribution of marketing materials, such as brochures, presentations, and social media content
• Maintain and update customer databases and CRM systems to ensure accurate and up-to-date information
• Generate regular reports on sales and marketing activities, analyzing data to identify trends and opportunities
• Support the sales team by scheduling appointments, preparing sales presentations, and managing follow-ups
• Organize and coordinate participation in trade shows, exhibitions, and other promotional events
• Monitor competitor activities and market trends, providing insights to inform strategic decisions
• Assist in the development and management of marketing budgets
• Contribute to the creation and maintenance of the company's brand identity across all marketing materials

Qualifications

• Bachelor's degree in Marketing, Business Administration, or a related field
• 2-3 years of experience in sales and marketing roles
• Strong communication skills, both written and verbal
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with CRM software and social media management tools
• Excellent time management and organizational skills
• Analytical and problem-solving abilities
• Project management skills to handle multiple initiatives simultaneously
• Basic graphic design skills (e.g., experience with Canva or Adobe Creative Suite)
• Data analysis and reporting skills
• Knowledge of sales and marketing principles and best practices
• Ability to work collaboratively in a fast-paced, goal-oriented environment
• Strong customer focus and enthusiasm for building relationships
• Adaptability and willingness to learn new technologies and strategies