Jobs at Accor Hotel

Job Description

• Provide a warm, engaging welcome to all Guests and visitors at the Hotel
• Maintain a good relationship with all taxi drivers
• Ensure the traffic of front entrance is in good order at all times
• Ensure the front entrance is clean and tidy, paying special attention to all glass areas and the main doors as well as emptying ashtrays when required
• Ensure all happenings or accidents at the front entrance are reported to the Guest Service Manager in a timely manner
• Organize taxis for all in-house Guests and patrons
• Ensure all patrons or Guest’s cars are parked properly with care
• Make Guests aware of any dents/ scratches before issuing of valet ticket
• Liaise with valet staff for parking and collecting of cars
• Ensure a high awareness of security at all times
• Be aware of all functions that are taking place in the hotel and to direct Guests to the correct destination
• Display an attitude of friendliness, courtesy and sincerity to all guests (both internal and external), making them feel welcome and at ease
• Maintain amicable and co-operative working relations with other departments in the Hotel
• Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself
• Be aware of the departmental rota and to always be on time for duty
• Other duties assigned.

Qualifications

• Proficient in English (verbal & written).
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while    remaining calm and collective
• Must be flexible in terms of working hours and willing to work overnight
• Prior experience in customer service an asset

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Job Description

• The management of engineering and facilities services and processes that support the core business of The Bank. Generally focusing on using best business practice to improve efficiency by reducing operating costs whilst increasing productivity. To maintain Hyde and building standards of quality and service and facilities in all departments and tenants over which he/she has responsibility and authority. He/she is responsible for the overall smooth, efficient and economical running of the entire Facilities department.
• A critical component of this role is possessing comprehensive knowledge and experience in statutory Health and Safety regulations. This ensures that all operations comply with legal requirements, safeguarding the well-being of employees, tenants, and visitors. The individual must actively implement and monitor Health and Safety practices, conduct regular risk assessments, and ensure that all facilities meet the necessary safety standards.
• Additionally, this role involves assisting the Hotel Management and Building Manager in planning for investments, projects, and replacement budgets on a yearly basis. An in-depth understanding of Health and Safety protocols is vital in these planning processes to ensure that all proposed projects and investment

Qualifications

• A recognised qualification in Facilities Management
• 2 or more years of previous experience in supervising in hospitality/building Facilities
• Ability to demonstrate a flexible approach to getting work done, adjusting to changing circumstances and demands
• Ability to simultaneously pay attention to a number of demands
• Operates comfortably in an environment of moderate levels of short-notice demand
• Ability to anticipate future circumstances, conditions and requests and use these scenarios to plan for the future
• Embraces, supports and models organisational values and culture
• Ability to effectively communicate effectively with Management, Guests and Colleagues in English
• Strong leadership