Jobs at Ackermans

Job Advert    

• The purpose of this P27 role is to deliver exceptional customer shopping experience through stock replenishment, merchandising, housekeeping and efficient processing of transactions at till points.
• If you are self-motivated, passionate about performance and have the high energy level required for this fast-paced, exciting and dynamic retail environment, consider this to be an opportunity to invest and grow your career.

Qualifications    

• Grade 12 or equivalent
• Knowledge, Skills and Experience    Knowledge and skills:
• Excellent customer service skills
• Communication skills – fluent in English (any other language would be beneficial
• Tenacious
• High energy levels
• Highly motivated and target driven

Experience:

• Previous retail experience would be advantageous

Key Responsibilities  

• Provide excellent customer service to give customer a great shopping experience
• Assist shoppers to find the goods and products that they are looking for
• Attend to customer queries / complaints

Cashier duties

• Process cash and card payments
• Process Lay Bys
• Process customer refunds
• Reporting discrepancies and problems to the supervisor
• Till balancing

Merchandising

• Ensure that stock is correctly priced and displayed
• Ensure product availability of the sales floor
• Housekeeping
• Keeping up to date with promotions

Risk

• Ensure that products are tagged in line with the company policy
• Participating in stock takes
• Be on the lookout for shoplifters and fraudulent activities and report any suspicious behaviour to Management

Consistently live the Ackermans values & policies and procedures in all aspects of your work.

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Job Advert    

• The purpose of the Store Manager role is to optimize sales and exceed customer expectations through effective stock replenishment processes, visual merchandising, risk and people management.
• If you are self-motivated, passionate about performance and have the high energy level required for this fast-paced, exciting and dynamic retail environment, consider this to be an opportunity to invest and grow your career.

Qualifications    

• Grade 12 or equivalent
• Further qualifications related to retail/business will be an advantage

Knowledge, Skills and Experience    

Knowledge and skills:

• Written and verbal communication (competence in a second official language would be a definite advantage)
• Leadership (including the ability to delegate effectively)
• Selling
• Conflict handling
• Mentoring and coaching
• Problem solving
• Stock management processes
• Product knowledge
• Visual Merchandising principles
• Customer service principles
• Retail Risk control processes, tool and policies
• Cost control
• Basic knowledge of fashion trends

Experience:

• A minimum of 3 years’ experience at a supervisory level in a clothing retail environment
• Proven ability to manage and lead a team

Key Responsibilities    

• Sales and stock management
• Effectively implement replenishment processes
• Effectively implement Visual Merchandising
• Drive sales targets
• Daily sales
• Financial services
• Cellular growth
• Lay-by growth

Customer service

• Ensure effective product knowledge within the team
• Educate the team on the Ackemans’ Customer Service Model and drive the execution thereof
• Ensure efficient housekeeping disciplines
• Manage customer interactions, requests, and complaints

Risk management

• Effectively manage all SOPs aimed at minimising stock loss and ensure that the stock loss below company norm
• Ensure the effective usage of risk tools
• OHASA implementation and adherence

People management

• Recruitment
• Scheduling
• Payroll
• Employee Relations
• Team development and succession planning
• Signoff off and balancing of staff registers

Culture

• Ensure Phadimas know and live CRISP values
• Drive recognition in line with the company policies

Closing Date    
2023/07/07