Jobs at Adcock Ingram

Key Responsibilities:

• Log, update, and close job cards for workshop and field service activities.
• Coordinate quotations, approvals, invoicing, credits, and customer follow-up.
• Prepare and maintain accurate service documentation and records.
• Support planning and scheduling of workshop repairs and field technician activities.
• Track repair progress, turnaround times, and service status updates.
• Coordinate stock, spare parts requests, backorders, and purchasing support.
• Produce monthly operational reports, KPI reports, and service dashboards.
• Communicate professionally with customers regarding service status, quotations, delays, and completions.
• Support calibration, tooling, and asset administration records.
• Maintain traceability of devices, repairs, parts usage, and technician activity.
• Assist with audit preparation and compliance documentation.
• Provide general administrative support to the Technical Services department.

Requirements

• Relevant qualification in administration, business, supply chain, finance, or technical support advantageous.
• Minimum 3 years administration experience in a technical service, workshop, logistics, healthcare, or engineering environment.
• Strong proficiency in Microsoft Office suite (Excel, Word, Outlook, PowerPoint) – advanced Excel advantageous.
• Experience with ERP, CMMS, CRM, or service management systems advantageous.
• Strong organisational skills with ability to manage multiple priorities.
• High attention to detail and data accuracy.
• Strong communication skills – written and verbal.
• Ability to interact professionally with customers, technicians, and management.
• Understanding of stock control, invoicing, quotations, and reporting processes advantageous.
• Regulatory Knowledge: Exposure to ISO quality systems or controlled environments advantageous.
• Customer Focus: Strong commitment to service excellence and professionalism.
• Problem-Solving Skills: Ability to identify issues early and coordinate solutions.

go to method of application »

Key Responsibilities:

• Perform inspection, fault finding, repair, and rebuild of flexible endoscopes.
• Carry out major repairs including internal component replacement, articulation systems, channel repairs, optical systems, and full rebuilds.
• Conduct final quality inspections and functional testing before release.
• Ensure all repairs are completed in accordance with OEM procedures and standards.
• Maintain accurate job cards, parts usage records, and repair reports.
• Support and mentor junior technicians in inspection and minor repair activities.
• Assist in maintaining workshop tools, fixtures, and calibrated test equipment.
• Troubleshoot complex failures and identify root causes.
• Support continuous improvement of repair quality, turnaround time, and workshop efficiency.
• Ensure compliance with ISO quality standards and internal procedures.

Requirements

• Technical Expertise: National Diploma or relevant qualification in biomedical, electrical, electronics, or mechanical engineering with 3+ years specialist repair experience; or 7+ years relevant scope technical repair experience.
• Strong experience in flexible endoscope repair and rebuilds.
• OEM certification (preferably Olympus Corporation) highly advantageous.
• Good proficiency in MS Office suite (will be tested).
• Regulatory Knowledge: Good understanding of medical device regulations, ISO 13485 principles, and controlled repair environments.
• Problem-Solving Skills: Strong analytical and troubleshooting ability to diagnose complex equipment failures and provide timely solutions.
• Communication Skills: Good verbal and written communication skills to interact professionally with colleagues and stakeholders.
• Customer Focus: Strong commitment to quality, service delivery, and patient safety.
• Time Management: Ability to prioritize workload, meet deadlines, and maintain productivity.
• Attention to Detail: High level of precision required for delicate optical and mechanical assemblies.

go to method of application »

Key Job Outputs:

• Develop and manage procurement strategies to ensure uninterrupted supply of materials
• Source, evaluate, negotiate, and manage local and international suppliers
• Ensure all procured materials comply with GMP, ISO 13485, and regulatory standards
• Manage supplier approval processes, including specifications, COAs, and audit documentation
• Monitor supplier performance and implement corrective actions where required
• Maintain optimal inventory levels in collaboration with Production and Warehouse teams
• Support demand planning and stock forecasting to prevent shortages or excess stock
• Manage procurement budgets and identify cost-saving initiatives
• Coordinate import and export activities, ensuring compliance with customs and shipping regulations
• Maintain accurate procurement and shipping documentation
• Participate in internal and external audits, providing procurement-related support
• Support New Product Development (NPD) and project initiatives through sourcing of new materials
• Lead, coach, and develop the procurement team to meet operational and performance targets
• Ensure adherence to SOPs, Work Instructions, and company values

Requirements

Job Requirements:

• Bachelor’s Degree or Diploma in Purchasing Management, Supply Chain Management, Logistics, or Procurement
• Additional qualifications in CIPS, Shipping, Import & Export Management will be advantageous
• Minimum 5 years’ experience in procurement or supply chain management within a pharmaceutical, FMCG, or medical manufacturing environment
• At least 5 years’ experience in a senior procurement or management role
• Proven experience in supplier negotiation, contract management, and cost optimisation
• Experience working with ERP systems (SAP, Oracle, Syspro or similar)
• Strong working knowledge of GMP, ISO 13485, SAHPRA, and regulatory procurement requirements
• Experience with import/export processes, customs clearance, incoterms, and foreign suppliers

go to method of application »

Key Responsibilities:

• Lead daily workshop operations, planning, scheduling, and workflow management.
• Manage turnaround times, productivity, quality output, and customer expectations.
• Ensure all repairs are completed in accordance with OEM procedures and standards.
• Oversee final quality release processes and technical governance.
• Build, coach, and develop technicians through a structured competency ladder.
• Drive workshop KPIs including quality, rework rates, throughput, and service levels.
• Manage stock, spare parts planning, tooling, calibration, and workshop assets.
• Produce operational and management reports on workshop performance.
• Ensure full compliance with ISO quality systems, health & safety, and internal controls.
• Support customer escalations, quotations, technical queries, and service improvement initiatives.
• Work closely with commercial, logistics, finance, and management teams.
• Lead continuous improvement projects to build a best-in-class repair centre.

Requirements

• Technical Expertise: National Diploma or relevant qualification in biomedical, electrical, electronics, mechanical engineering, or similar technical discipline.
• Minimum 8 years relevant technical experience in medical device service / repair, with management experience advantageous.
• Strong experience in flexible endoscope repair environments highly advantageous.
• OEM experience or certification (preferably Olympus Corporation) highly advantageous.
• Proven leadership ability managing technicians and operational teams.
• Strong commercial and customer service mindset.
• Good proficiency in MS Office suite (Excel, Word, Outlook, PowerPoint).
• Strong reporting, planning, and analytical capability.
• Regulatory Knowledge: Good understanding of ISO 13485 principles, controlled repair environments, and medical device compliance.
• Problem-Solving Skills: Ability to make sound operational decisions under pressure.
• Communication Skills: Strong verbal and written communication with customers, staff, and senior management.
• Customer Focus: Strong commitment to service excellence, quality, and patient safety.
• Time Management: Ability to prioritize multiple priorities in a fast-paced workshop environment.

go to method of application »

Key Job Output  

Costing and Standard Cost Maintenance

• Develop, implement, and maintain accurate standard costing systems for materials, labour, and overheads
• Ensure complete and accurate bills of material (BOMs) exist for every manufactured product
• Maintain and review standard costs for all material components, with timely updates in the ERP system
• Ensure costing records are aligned with operational and financial data

Variance Analysis and Cost Reporting

• Monitor, analyse, and report on production cost variances and usage deviations
• Identify root causes for variances and work with operations to recommend corrective actions
• Review and present actual vs. standard cost performance reports monthly to stakeholders

New Product Costing & Budgeting

• Compile and review costing packs for new products, including projected costs and margin analysis
• Collaborate with product development and operations teams for accurate cost estimates
• Prepare annual costing budgets and submit revised standard costs to the Costing Committee for approval

Production Cost Control & Performance Review

• Ensure full disclosure of production costs and identify cost-saving opportunities
• Review monthly production expenditure and submit accurate management reports
• Conduct post-season reviews and provide insights to optimise cost structures

CAPEX Management

• Participate in the evaluation and financial analysis of capital expenditure (CAPEX) projects
• Ensure CAPEX proposals include accurate cost-benefit analyses, ROI, and payback calculations
• Monitor actual CAPEX spending against approved budgets and report on variances

Stock Counts (Year-End and Half-Year-End)

• Oversee and coordinate physical stock counts at year-end and half-yearend
• Ensure compliance with financial control procedures during stocktaking processes
• Investigate and resolve stock variances and ensure accurate valuation in financial statements

Internal Controls & Compliance

• Establish and maintain internal controls for costing activities and reporting accuracy
• Ensure all costing-related reconciliations are reviewed and approved
• Conduct periodic audits and reviews of costing data integrity and system compliance

Stakeholder Collaboration & Support

• Provide strategic costing advice and support to Manufacturing, Supply Chain, and Procurement teams
• Participate in cross-functional meetings to support financial planning and decision-making
• Assist in special costing projects, feasibility studies, and ad hoc analysis requests

Forecasting

• Develop and maintain rolling cost forecasts in collaboration with Finance and Operations teams
• Provide accurate projections of production and overhead costs to support business planning
• Analyse trends in cost drivers to anticipate financial risks or opportunities

Team Leadership & Development

• Lead and manage the costing team, ensuring clarity of roles, accountability, and performance management
• Train, mentor, and develop staff to build internal capability and ensure service delivery standards
• Ensure the team is well-informed of policies, costing principles, and company standards

Requirements

Required Learning

• Chartered Accountant (CA(SA)) or CIMA qualified (essential)
• Bachelor’s degree in accounting, Cost & Management Accounting, or Finance (minimum requirement)
• Postgraduate qualification in Finance, Business Management, or related field (advantageous)
• Continuous professional development in cost accounting, ERP systems, and manufacturing finance (recommended)

Required Experience

• Minimum 5 years’ experience in a cost accounting role within a manufacturing or supply chain environment
• At least 2 years in a managerial or supervisory position, leading costing or finance teams
• Proven experience with standard costing, variance analysis, and budgeting
• Extensive knowledge and hands-on experience in working with integrated ERP systems
• Solid understanding of manufacturing processes, inventory costing, and production operations