Workshop Manager – Endoscope Repair Services at Adcock Ingram

Key Responsibilities:

• Lead daily workshop operations, planning, scheduling, and workflow management.
• Manage turnaround times, productivity, quality output, and customer expectations.
• Ensure all repairs are completed in accordance with OEM procedures and standards.
• Oversee final quality release processes and technical governance.
• Build, coach, and develop technicians through a structured competency ladder.
• Drive workshop KPIs including quality, rework rates, throughput, and service levels.
• Manage stock, spare parts planning, tooling, calibration, and workshop assets.
• Produce operational and management reports on workshop performance.
• Ensure full compliance with ISO quality systems, health & safety, and internal controls.
• Support customer escalations, quotations, technical queries, and service improvement initiatives.
• Work closely with commercial, logistics, finance, and management teams.
• Lead continuous improvement projects to build a best-in-class repair centre.

Requirements

• Technical Expertise: National Diploma or relevant qualification in biomedical, electrical, electronics, mechanical engineering, or similar technical discipline.
• Minimum 8 years relevant technical experience in medical device service / repair, with management experience advantageous.
• Strong experience in flexible endoscope repair environments highly advantageous.
• OEM experience or certification (preferably Olympus Corporation) highly advantageous.
• Proven leadership ability managing technicians and operational teams.
• Strong commercial and customer service mindset.
• Good proficiency in MS Office suite (Excel, Word, Outlook, PowerPoint).
• Strong reporting, planning, and analytical capability.
• Regulatory Knowledge: Good understanding of ISO 13485 principles, controlled repair environments, and medical device compliance.
• Problem-Solving Skills: Ability to make sound operational decisions under pressure.
• Communication Skills: Strong verbal and written communication with customers, staff, and senior management.
• Customer Focus: Strong commitment to service excellence, quality, and patient safety.
• Time Management: Ability to prioritize multiple priorities in a fast-paced workshop environment.