Jobs at Adcorp Holdings Limited

Job Description:

• To drive and be fully accountable for efficient and profitable operational service delivery in line with client Service Level Agreements and Pricing Schedules

Minimum Requirements:

Experience:

• Up to 3 years supervisory or HR generalist experience and managing team
• TES experience preferred
• Shift work Warehouse/ manufacturing, quality control.

Education: 

• Grade 12
• Degree in Business, HR or related field (preferred, not mandatory

Additional Requirements:

• N/A

Roles and Responsibilities:

• Overall accountability for effective and efficient admin and payroll management; Ensure that Client Success teams adhere to payroll procedures and deadlines;
• Checking, verification and approval of preextract reports from Payroll; Ensure correct job requisition is received from the Client;
• Ensure all orders are authorized and a comprehensive job requisition is sent to the Resource Centre;
• Establish a relationship with the Resource Centre;
• Provide feedback to Resource Centre on candidates supplied;
• Ensure the completion of all assessments, checks and verification of information according to the Standard Operating Procedures;
• Ensure that Assignees are briefed regarding transport arrangements, address, times etc;
• Arrange and control recruitment of assignees as backup and or replacement staff when required according to contract requirements;
• Responsible for reporting on daily fill rate to the client and Operations Executive; Forecast and plan for peak and seasonal labour requirements;
• Induction of employees;
• Ensure that protective equipment and related documentation is issued
• Coordinate transportation for assignees and obtain approval from the client; Ensure that pay slips are distributed to assignees;
• Ensuring the integrity of data on the payroll system;
• Compile and deliver accurate reports as per client requirements; Ensure a complete record of all staff on site at all times;
• Ensure that shifts are fully staffed as per client requirements; Monitor and manage assignee time keeping;
• Ensure compliance with all regulatory and legislative requirements, SOP's and corporate governance;
• Responsible for the implementation and maintenance of client Service Level Agreements;
• Establish and maintain relationships with key client management contacts; Attend client meetings and conduct regular client visits;
• Develop awareness of client future business needs, identify potential opportunities and communicate;
• Responsible for ensuring ontime and accurate invoice delivery to clients;
• Continuously liaise with credit control, client and service delivery teams to ensure that invoices are paid timeously and queries are resolved;
• Analyse weekly stats per responsible client;
• Coach and mentor assignees;
• Manage teams and disciplinary issues;
• Manage disciplinary enquiries, CCMA cases, LR activities etc; Escalate potential labour risks;
• Establishing a positive work environment that results in a committed, motivated, productive operations team and optimal retention of people;
• Drive transformation within team;
• Ensure the required branch performance management, talent development, and succession plan processes are in place, and supported;
• Ensure team members are appropriately trained and developed;
• Responsible for arranging, controlling and overseeing the training of assignees

End Date: September 26, 2025

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Job Description:

• To provide operational focus and delivery on outcomes based solutions within FunxionO by, acceptance and mitigation of associated output risk, value-adding process optimization and productivity enhancements. 
• Operational and delivery role and operational execution on existing Industrial line functionally outsourced solutions. Delivery and evolution of new and existing functionally outsourced solutions and Continuous improvement mandate

Minimum Requirements:

Experience:

• Min 3-5 years’ experience in a management role within process driven working environments and or industries.
• Warehouse and production industry experience would be an essential
• FMCG experience advantageous
• IR/CCMA experience advantageous
• Exposure to unionized environments would be an advantage
• People and Performance Management

Qualification:

• Grade 12 or NQF 4 related Qualification
• Tertiary business qualification ideally in logistics, supply chain management or process / industrial engineering

Additional Requirements:

• N/A

Roles and Responsibilities:

• Analyses client feedback (i.e. CAP processes) and utilises this feedback to ensure service enhancements
• Engages the client proactively, responds to client queries promptly and ensures that opportunities for improvements to the client experience are actioned and measured
• Adheres to all applicable client requirements as detailed in the account plan, SLA and CAP action plan
• Participates in and is responsible for activities that influence new business and/or organic growth from existing clients
• Identifies opportunities to position Quest and Kelly services
• Refers relevant business lead opportunities to the Sales and Marketing team
• Understands key competitors and competitive forces shaping the market and actively adapts action plans to grow and retain business share
• Forecasts resourcing requirements in conjunction with the client team and/or operations
• Maintains regular engagement with the TRAC centre to ensure that there is a shared understanding of the forecast (pool) requirements and confirmed orders
• Ensures that the placement of orders with the TRAC centre complies with company procedures
• Ensures that all client job specification standards have been met and, where the candidate does not meet the standards, follows up with the TRAC centre
• Arranges and conducts conduct motivationalfit/culture fit interviews for shortlisted candidates
• Maintains contact with all successful candidates after the interview through to the training commencement date with the client
• Conducts induction sessions with all candidates prior to commencement of assignment
• Adheres to labour legislation including the Labour Relations Act (LRA), Basic Conditions of Employment Act (BCEA) and the Occupational Health and Safety Act (OHSA)
• Ensures that assignees are orientated to the Quest disciplinary code and client workplace rules
• Ensures the implementation of equitable informal and formal disciplinary measures. (i.e. written warning, final warning, dismissal, suspension)
• Represents the company where required to initiate or chair disciplinary hearings or attend CCMA proceedings
• Adheres to all personnel administration policies, processes, systems and procedures; ensuring that assignee records are accurate and up to date and that payroll input is accurate and timeous, including but not limited to: contracting, recruitment (People Fluent/Ax), employee relations (return to work, disciplinary procedures), recording performance data, Ax integrity, invoicing where relevant, client correspondence (email, minutes), recording of client visits (call cycles) and all other related systems activities (e.g. database maintenance and management)
• Handles all routine administration queries and work requests and is able to resolve these efficiently and effectively within required SLAs and turnaround times
• Ensures the timeous submission of required written reports, including but not limited to: recruitment, absenteeism, attrition, exit interviews, payroll statistics, disciplinary activity, performance data, equity and initiative updates
• Ensures the timely collection of timesheets
• Adheres to SLA (operations and payroll hub) deadlines
• Ensures the submission of other relevant payroll information to the payroll hub that may be required from timetotime. (e.g. UIF documentation)
• Maintains accurate payroll rules as required prior to submission of timesheets (i.e. shift rules, assignee loading management, etc)
• Checks payroll extracts and reverts to the payroll hub regarding exceptions identified
• Performs first line support in respect of assignee payroll queries
• Anticipates peaks and valleys and plans staffing capacity accordingly. Leverages available resources to complete work effectively. Takes positive action to resolve conflict in a way that addresses issues, dissipates the conflict and maintains collaborative relationships
• Encourages good performance and provides timely and constructive performance feedback against requirements
• Retains staff through active engagement tactics (i.e. induction, oneonone discussions, follow up discussions when employees return from an absence, talent management and client engagement)
• Implements techniques to track performance and to mitigate assignee attrition. This would include an analysis of training falloff, recruitment issues, payroll errors, high absenteeism, performance issues, morale issues, attrition, exit interview and tenure
• Addresses poor performance by taking corrective action and/or by following poor performance management procedures
• Encourages learning by freely sharing information and best practices with others and by actively striving to empower staff through constant upskilling and enablement
• Coaches and mentors others by providing instruction, positive models and opportunities to observe
• Seeks to establish and service relationships with assignees, clients and colleagues to improve the effective and efficient execution of objectives in line with business requirements
• Leverages relationship networks and partnerships to gain influence and support for staffing initiatives
• Demonstrates personal commitment to business partners by fulfilling responsibilities, following partnership agreements, involving others and removing obstacles to team accomplishments
• Establishes and consolidates good interpersonal relationships by listening to others and objectively considering their ideas and opinions even when they conflict with own ideas
• Understands the client environment and the client resourcing requirements

End Date: October 1, 2025