Jobs at Amazon

A Data Center Technician will work as part of the Operations team whose primary responsibility is the maintenance and upkeep of the data center infrastructure. The candidate may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others). The position is full time and shift based, operating on a 24*7 rotation. The ideal candidate is someone with hands-on hardware experience.

Responsibilities

• Work and meet SLA’s against assigned trouble tickets via a directed workflow
• First line touch point for hardware troubleshooting and technical issues
• Perform regular server hardware repairs(drives, motherboards etc)
• Carry out routine network, server hardware and OS related repairs
• Work with cross-functional teams on a regular basis to complete routine work
• Engage with Smart Hands in EU Regional POPs
• Adhere to security and safety best practices in the data center
• Participate in Data Center power & cooling events
• Participate in team meetings for metric analysis and daily/weekly goals achievement
• Identify and help create documentation for use globally
• Identify and help create process improvements relevant to the data center environment
• Perform server upgrades, rebuilds, scheduled works as required
• Interact with third party vendors & contractors
• Contribute to the development of other team members
   

Basic Qualifications

• 2+ years of technical experience.
• Intermediate knowledge of computer hardware systems.
• Excellent communication skills, both written and verbal
• Ability to work well with others in a team environment, displaying excellent time management skills.
• Ability to take direction from both a directed work system and/or a team lead.
• Able to lift/move up to 20kg equipment on a daily basis.
• Working on a 24*7 shift rotation.

Preferred Qualifications

• Basic knowledge of Linux is an advantage.
• Basic knowledge of networking is an advantage.
• Experience with one of the following connection protocols/technologies: SSH, TELNET, IPMI, LILO
• NQF level 6

go to method of application »

Amazon is looking for a Virtual Communities moderator (CSA II, Acting) who will join our mission to preserve customer trust across Amazon Community Shopping experiences.
Our customers are Amazon Shoppers that use Community Shopping content such as Customer Reviews, Questions, Answers and Comments, to make more informed shopping decisions. As a moderator, you will guard against inappropriate content (e.g. illegal or sexually explicit content) and off-topic content (e.g. shipping, seller experience) to preserve trust among shoppers.
Please note that this is a Work From Home / Virtual Customer Service (VCS) position and you may reside anywhere in South Africa as long as you have a fibre internet line at home.

Skill Requirements

• Moderate all customer reviews and respond to email queries
• Meets or exceeds quality and productivity goals assigned by management
• Demonstrates clear and polite written and oral communication
• Maintains a positive and professional demeanor and portrays the company in a positive light
• Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels
• Follows company policies and processes in order to process customer requests appropriately
• Demonstrates knowledge and use of departmental resources, policies and procedures.
• Uses customer service tools in order to provide an accurate response and an exceptional customer experience
• Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
• Proactively communicates system and process issues, and customer feedback trends to management
• Exceeds customer expectations by going above and beyond all other duties as assigned.

Basic Qualifications
BASIC QUALIFICATIONS

• Fiber internet line at home
• Must be fluent in English (Speak, Read and Write)
• Excellent communication skills (spoken and written)
• Flexibility in work schedule -(Shifts will possibly start and end outside of normal business hours)
• Completed NQF Level 4
• Minimum one year customer service experience
• Internet navigation and troubleshooting Skills
• Proficiency in Microsoft Outlook and MS Office applications

Preferred Qualifications

• Some college degree preferred
• 1+ year of relevant phone or email customer service experience
• Ability to multi-task computer skills
• Experience working in a customer service or call center preferred
• Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
• Demonstrated ability to work as an effective team member