Jobs at Amazon Web Services

Description

• AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
• You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

As an Amazon Critical Infrastructure Engineer, you will provide full life-cycle support to AWS Data Centers from design inception through site improvement and maintenance. You will be the ‘go to’ engineering resource for your region when technical advice is needed, and will use your subject matter expertise and engage with diverse teams to:

• Troubleshoot, conduct Root Cause Analysis (RCA) and create Corrective Action (CA) documentation for site/equipment failures.
• Directly support operational issues with ad-hoc training, complex operating procedure reviews, including critical equipment, and event support.
• Own the conceptual design for existing data center upgrades and design-solutions, which add capacity, improve availability, increase efficiency and sustainability.
• Interface with internal data center operations team, data center design engineering team, server hardware team, environmental health and safety team to promote standards that maintain consistency and reliability in services delivered.
• Develop innovative solutions for AWS’s data centers.
• Work on concurrent projects, sometimes in multiple geographical regions.
• Initiate and lead engineering audits including on-site visits within Amazon’s data centers. Produce reports outlining risks with recommended mitigations and remediation.
• Act as resident engineer during new construction projects. Support construction, commissioning, and turnover

Key job responsibilities

• Amazon's vision is to be the world's most customer-centric company, and this role is key to that vision. As an Amazon Critical Infrastructure Engineer, you will be leading projects to fit out our data centers to meet ever-evolving customer needs as we continue expanding our fleet to hyper-scale. As an ideal candidate you:
• Possess Strong Engineering Judgement and are able to provide recommendations despite uncertainty/ambiguity.
• Possess excellent communication and writing skills, attention to detail, maintain high quality standards Organized and have the ability to set priorities and meet deadlines and budget
• Possess leadership and problem-solving skills
• Are detail and data oriented
• Have experience solving problems with engineered solutions.
• Have experience managing engineering projects and consultants.
• Build trust and relationships with different stakeholders (e.g., Operations, Controls, Construction, Design, Commissioning, Product Managers, Technical Program Managers, ).
• Are adaptable and inclined to get into the field to see things up close.
• Excited about a mix of office and field work.

A day in the life

• Each day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center capacity availability and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally.

If you meet these qualifications, exude passion, and enjoy the challenge of innovative projects at hyper-scale, this job is for you!

Basic Qualifications

• Bachelor's degree in Electrical Engineering or a related field
• NETA or ASHRAE certification or commissioning specific education courses
• Knowledge of critical data center mechanical and electrical equipment
• Knowledge of Microsoft Office including Outlook, Word, and Excel
• Experience with the design, construction, operation, or maintenance of mission critical facilities, especially data centers

Preferred Qualifications

• Knowledge of building codes and regulations for your region
• Knowledge of commercial or industrial power systems or mechanical systems
• Experience carrying design concepts through exploration, development, and into deployment or mass production
• Experience using a variety of web-based and other software tools for calculation and data processing

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Description

• At Amazon Web Services (AWS), we look for you to bring your skills, work ethic, and passion for learning and inventing on behalf of customers. We promise to bring the once-in-a-career cloud computing opportunities and challenges that will keep you motivated and excited. You can experience the energy and enthusiasm which comes from feeling that every single day is like Day One.
• As an Enterprise Account Manager you will have the exciting opportunity to help promote the growth and shape the future of AWS in South Africa. Your responsibility will be to increase the market penetration of AWS in key customer accounts.
• We are looking for candidates with a proven track record of success/delivering results, ability to engage CxO’s with confidence, ability to orchestrate cross-functional teams (internally and externally), and great communication skills.

Key job responsibilities:

• As an Enterprise Sales Representative, you will drive digital transformation through meaningful engagement with C-level executives, IT leaders, architects, developers, and various lines of businesses of your customers. In this role, you will represent the entire portfolio of AWS products and services across the strategic accounts you manage within the Enterprise customer market segment.
• With AWS, our customers benefit from the fastest pace of innovation, the broadest and deepest functionality, the most secure computing environment, and the most proven operational expertise.

Basic Qualifications

• Experience in full sales cycle, technology sales, sales engineering/consulting or equivalent business development
• 4+ years of technology sales selling enterprise software, networking, infrastructure, managed hosting services, or cloud computing services experience
• Experience and track record of exceeding sales goals
• Experience engaging with customer relationships at the CXO level
• Experience creating and implementing long-term transformational account strategies in a customer-facing role or equivalent
• Experience selling cloud solutions

Preferred Qualifications

• Experience building and managing a healthy sales pipeline focused on driving revenue, adoption, and market penetration
• Experience working with customers who are deploying cloud solutions
• Experience with sales CRM tools such as Salesforce or similar software
• Good understanding of the South African Cloud market

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Description

• Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services. As a member of the AWS Support team, you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications.
• We are looking for a technical leader who will lead teams in our Customer Interaction Management organization (CIM). CIM owns the products that ensure AWS customers can always get support and the frontline builders who provide support to our customers. Our services need to be highly scalable, highly available, handle diverse frameworks and integrations, and make it easier for our customers to interact with our Support organization.
• The technical leader needs to be able to evaluate and evolve our technology stack as the cloud around them evolves in an era of GenAI and be ready to invent new ways of solving exciting new challenges every day.
• The leader should be a strong operator, who is comfortable operating production systems that hundreds of thousands of Enterprise and Business customers depend on.
• You are passionate about improving the AWS customer's support experience and executing on our vision of integrated support, building innovative support products using the latest GenAI technologies to create delightful customer experiences while allowing our support organization to scale. You will be responsible to lead a team of engineers and responsible for their career growth and job satisfaction.

Key job responsibilities

Product

• You will closely partner with your product manager to define and execute on the vision for your product. You will set and help your development team maintain line-of-sight to key product goals.

Projects

• You will be responsible for developing a roadmap and delivery plan for your team as well as track progress against key goals. You will identify dependencies and risks and mitigate risks before they start to impact project goals and manage expectations when things don't go as planned.

Process

• You, together with your team, own the team's development process. You should be comfortable running an agile development process and ensure it serves the team, rather than the team serving it.

People

• You will own all facets of performance management and career development for your team. Helping team members achieve their career objectives through regular one-on-one engagements is required.
• You will mentor all members in order to maintain a well-rounded, world class organization. You will own and be accountable for the output and performance of your team.

Technical and operational excellence

• You should ensure your team is technically excellent. That includes ensuring security remains your top priority, with operations second and features third. You should build for high-availability and utilize best-in-class native AWS technologies. You will mentor your team on design best practice, even though your engineers ultimately own the solution.

Recruiting and Hiring

• You will take the lead in hiring quality people who not only fit the needs of the current organization but will allow the team to scale with our customer and service growth. You will coordinate with Amazon and external recruiting staff to evaluate potential candidates, participate in initial phone screens and provide relevant guidance and feedback during onsite interview loops. You will also be responsible for ensuring that proper training takes place for all new hires.

Incident and Escalations Management

• You will be the point of contact for enquiries regarding escalations and service incidents impacting our case management customers, for services you own or the broader case management space during your coverage period. The manager is expected to respond to critical issues regarding engagement and incident management on an as needed basis.
• You will be driving initiatives regarding improvements to existing tools & processes and providing feedback on new practices & procedures in order to scale with the rapid expansion of the AWS services and customer base.

About the team

• You will manage a team consists of highly skilled software development engineers.

Basic Qualifications

• 3+ years of engineering team management experience
• 7+ years of engineering experience
• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
• Experience partnering with product or program management teams
• Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering or a related discipline or equivalent

Preferred Qualifications

• Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
• Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
• Master's degree in computer science, engineering, mathematics or equivalent
• Experience delivering products against plan in a fast-paced, multi-disciplined, distributed-responsibility and often ambiguous environment