Jobs at andBeyond

We are looking for a dynamic, enthusiastic, service driven team player to join the Inbound Sales team.

KEY OUTPUTS:

• Interaction with agents, telephonically & via email
• Planning and designing itineraries for agents
• Handling reservation requests from either e-mail, telephone or fax
• Processing of reservations from quote to finalising, including reservations,  invoicing, collecting of payment and travel documents
• Professional servicing of our agents
• Selling of our products and services
• Interaction with colleagues, agents and suppliers
• Maximum 2 working hours turnaround time on all enquiries from time of receiving the enquiry
• Saturday duty on a rotation basis
• Public Holiday duty on a rotation basis
• Backup for colleagues when they are away from the office
• Expanding product knowledge through attending training sessions

KNOWLEDGE REQUIRED:

• A good knowledge on any of the destinations that &Beyond promote within South, Southern and East Africa
• A good knowledge on FIT and Groups policies and procedures
• A good knowledge of &Beyond Safari Offers
• Working experience in tour operating and general reservations procedures
• Standard of your work must exceed the standard of the lodge
• Good organisational ability
• Lateral thinking ability
• Initiative

SKILLS REQUIRED:

• Communication skills and fluent in written and spoken English
• Organisational skills which include time management and prioritising of tasks which will require a person who likes dealing with detail
• Computer literate with experience with Word, Excel, PowerPoint and Outlook
• Web reporting portal
• Understanding of travel industry through study or work experience
• Market knowledge and how it operates
• Attention to detail
• Working in an orderly manner to ensure that files can be continued by other Consultants when necessary
• Working knowledge of Tourplan, WETU, ZOHO and Maximizer
• Understanding of quantitative and qualitative data
• Relevant understanding of the Business to create strategy and making commercial decisions
• Sales process and methodologies
• Sales and Brand representation
• Experiential creativity (crafting experiences)
• Guest/Client delight
• Teamwork and interpersonal skills
• Conflict management and resolution
• Paperless filing and Database filing and management
• Good organisational ability
• Initiative
• High energy levels needed
• Must be able to ADD VALUE
• Able to travel; flexibility in terms of working hours
• Self-driven; very responsible but fun; passionate about &Beyond
• Proactive, have a sense of urgency and be able to act quickly to resolve problems

PERSONAL CHARACTERISTICS:

• Good interpersonal skills
• Sense of urgency
• Passionate about guest delight
• Diligence and self-motivation to meet deadlines and keep on top of your job
• Willingness/ability to share information and teach and inspire others

PREVIOUS WORK EXPERIENCE REQUIRED:

• Minimum of 3 years previous tour consulting experience required
• The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, ability to overcome obstacles and persist with the task at hand, be decisive and adaptable.

Deadline:18th June,2025

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KEY OUTPUTS:

• Calm and professional interaction with both suppliers and travel planners, telephonically & via email
• Creative and out of the box planning and designing of itineraries
• Handling reservation requests either email or telephonic
• Processing of reservations from quote to finalising, including reservations, invoicing and travel documents
• Professional servicing of our dynamic direct guests
• Proactive selling of our products and services ensuring the best possible safari for the guest
• Saturday duty and cell phone duty on a rotation basis
• Public holiday duty and cell phone duty on a rotation basis
• Working hours – shift work required (07:00 – 15:30 & 09:30 – 18:00) on rotation basis
• Backup for colleagues when they are away from the office
• Expanding product knowledge through attending training sessions
• An independent, curious and “can do it” nature
• Upholding the cornerstones of &Beyond ... Care of the people, Care of land, Care of the wildlife

KNOWLEDGE REQUIRED:

• A good knowledge on any of the destinations that &Beyond promote – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles
• A good knowledge on FIT and Groups policies and procedures
• A good knowledge of &Beyond Safari Offers
• Communication skills and a good command of the English language
• Tourplan reservations system, added advantage

SKILLS REQUIRED:

• Time & desk management
• Computer aptitude
• Understanding of travel industry
• Attention to detail
• Elaborating in writing explanations or descriptions
• Exceptionally customer focused 
• Creativeness, flexibility, high energy and patience
• An independent, curious and “can do it” nature
• A good knowledge on any of the destinations that &Beyond promote – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles
• Tourplan reservations system
• Creativeness, flexibility, high energy and patience
• Must have at least 5 years reservations experience preferably in a tour operating environment, no hotel, car rental reservations

EXPERIENCE REQUIRED:

• Must have at least 5 years reservations experience preferably in a tour operating environment

Deadline:24th June,2025

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OUTPUTS

• Prepare welcome and departure notes for guests
• Check guests in during the day and manage dietaries, children, or any other special requests
• Implement and follow the BOPs
• Host guests during the day - meet them back from drive and assist with any request they have
• Ensure that all products that come into contact with the guest are consistently of the correct standard
• Check set ups for breakfast, lunch and dinner
• Make sure the main area is always tidy and styled to the BOPs
• Host guests at mealtimes and check smooth running of service from the kitchen and waiters
• Check guests out and do daily room checks
• Work closely with waiters and HODs to maintain a high service standard
• Assist in any other departments as and when required
• Provide superior service and quality to guests
• Manage bar orders
• Manage staff, staff timebooks, performance and other HC related

SKILLS REQUIRED

• Communication skills - with guests and fellow staff members
• Standard of your work must exceed the standard of the lodge
• Good organisational ability
• Lateral thinking ability
• Initiative
• Must adhere to World Class Hospitality and Service Standards
• Professional, courteous, hospitable to guests
• Must be able to cope under pressure to meet guests needs
• Must be able to lead people and correct things when needed
• Honest, have good integrity, proactive and driven person who has career ambitions

KNOWLEDGE REQUIRED

• Hospitality qualification
• Environment
• The surrounding communities
• The country
• Company Knowledge (&BEYOND as well as Foundation)
• Valid unendorsed SA driver’s license essential.

PREVIOUS WORK EXPERIENCE REQUIRED

• Minimum 3 years relevant camp management experience
• Experience in the service industry especially in dealing with guests and staff

Deadline:25th June,2025