Jobs at AVBOB South Africa

Description

• AVBOB Mutual Assurance Society invites unemployed South African graduates between the ages of 18-35 to apply for the 2025/26,  Internship Programme.
• You will be working for a company that is over 100 years old with strong values which are customer centric.  You will have access to personal services through the employee assistance program and wellness programs.  You will be working for an organization that values employee development and rewards excellent performance.

The areas of responsibility include but are not limited to:

• Deliver a positive and professional client service experience to branch customers.
• Manage client inquiries at branches and documenting activities and outcomes.
• Escalate customer complaints or complex queries to supervisors and branch managers in a timely manner.
• Provide clients with technical assistance on products and services offered by AVBOB Member Value.
• Build positive client relations by checking in regularly and following up on active processes.
• Maintain client records and documenting processes.
• Through post service surveys, identify potential client services concerns and facilitate proactive intervention steps.
• Keep an eye on emerging trends in client services and assist the team in leveraging these trends.
• Recommend product improvements based on client services feedback.

Requirements
Qualifications

• Financial Degree or
• Accounting/Economics Degree or
• BSc Information Systems or
• Marketing Management Degree or
• Business Administration Degree

Skills and Experience

• Data Analytics
• Sales Experience is advantageous
• Customer Service experience advantageous
• Problem solving
• Resilient and able to work under pressure.
• Effective communication skills both written and verbal.

Role based competencies

• Excellent customer service skills
• Team player
• Customer focused
• Communication
• Analytical
• Patience

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Description

• We are looking for a meticulous and reliable individual to join our Debtors team as a Senior Clerk. In this role, you will be responsible for the accurate processing and analysis of daily bank statements, managing debt collection processes, and providing efficient administrative support.
• You will be working for a company that is over 100 years old with strong values.  In return for your services, you will be paid a competitive remuneration package.  You will be working for an organisation that values employee development and rewards excellent performance.

Key Responsibilities:

• Analyse, prepare, and process daily bank statements with a high level of accuracy.
• Reconcile payments without reference numbers in the suspense account daily.
• Prepare journals from the suspense account to various debtor accounts.
• Create new accounts based on information from the intranet.
• Handle all telephone and email queries from clients and representatives, ensuring timely and effective resolution.
• Communicate with representatives to verify accurate deposit information on bank accounts.
• Maintain accurate filing systems for documents and ensure easy access for the department.
• Prepare monthly reports in the absence of the supervisor.
• Ensure no financial losses occur during transactions.
• Request refunds and verify expenses against held-back reports, ensuring the appropriate contract documentation is in place.
• Send previous year’s bank statements to the archive after the financial year-end.

Requirements

• Grade 12 (Matric) qualification.
• 2 to 3 years of experience in an administrative or financial role, ideally related to bank statement processing or debt collection.
• Strong proficiency in MS Office (especially Excel).
• Strong attention to detail and ability to work with numbers.
• Excellent communication skills for handling client and representative inquiries.
• Ability to work independently and handle tasks under pressure.
• Strong proficiency in MS Office (especially Excel