Jobs at AVI Limited

Key Areas of Impact:

Deliver performance targets for portfolio across all target brands     

• Ongoing market and industry analysis to provide recommendations for brand development
• Ongoing competitor intelligence
• Ongoing review of portfolio activity effectiveness to update or change plans as required
• Budgeting & forecasting

Deliver local portfolio and brand strategy      

• Insights from pulling together existing research, market trends (global & local), competitors and internal data
• SWOT analysis
• Conduct consumer and market research in order to keep up to date with consumer trends, as well as trying to predict future trends
• Portfolio positioning – Identify how our brand is positioned in the market
• Develop brand plans/brand strategy for profitable company growth
• Development of 3-year portfolio strategy

Deliver consumer communication strategy    

• Define and manage brand positioning and communication strategy using a variety of media
• Prepare/Review all promotional, advertising, media, research and R&D briefs
• Participate in media strategy process, agreement & delivery of plans
• Develop and execute marketing campaigns aimed at communicating our brand message
• Maintain relationships (both internal and external partners)
• Monitor communication/promotional spend

Management of all New Product Development projects

• Development of commercial rational and justification
• Project management of all new product development projects
• Work with Research and Development (R&D) team and technical team to convert innovative business ideas into saleable products
• Product / packaging development
• Implement launch and launch support plan
• Participate in monthly marketing & NPD meetings

What It Takes to Succeed:

Experience that set you up for success:                       

• A minimum of two (2) years' experience as a Brand Manager gained in an FMCG environment is essential
• Knowledge of IRI / Nielsen data experience required

Qualifications & Certifications that will contribute to your success:

• A completed commercial degree majoring in Marketing, Business Management, Finance or similar is essential

Additional Requirements that will enhance your impact for success:

• Proficient in MS Word, MS Excel, MS Outlook, and MS PowerPoint
• SAP knowledge is advantageous
• Strong focus on analytical skills (turning data into actionable insights)
• Knowledge of consumer, trader, customer, and shopper insights
• Project management expertise
• Knowledge of the NPD process
• Advertising experience from briefing to execution
• High levels of numeracy
• Ability to travel essential

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Key Areas of Impact:

• Develop strong interpersonal and technical skills sets for career growth
• To contribute to the overall achievements of the required SLA by maintaining agreed personal targets
• Maintaining customer service standards by answering all call tickets promptly, remaining courteous and professional at all times
• Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products
• Takes ownership of user problems. By performing on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed
• Ensures that IT assets via management hardware are kept accurate and up-to-date, with necessary patch levels
• Develop strong partnerships to gather and share knowledge with team members, colleagues, users and other technical groups
• Escalate any problems/potential issues to direct line management
• Document instances of hardware failure, repair, installation, and removal
• Conduct research on, and make recommendations for, hardware products in support of procurement and development efforts
• Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations
• Be able to work with external and internal teams – on projects
• Liaise with, and provide training and support to, end users and staff on equipment operation and other issues
• Ensures that when necessary service tickets are appropriately escalated to the relevant department and managed
• Maintains OLA’S with the various user departments and enterprise 3rd parties. Raise issues when resolution is not moving forward inside the appropriate timeframe
• Maintains service level agreements
• Raise P1 incidents immediately to Incident Manager and to ensure effective communication
• Identify and learn appropriate software and hardware used and supported by the organization
• Awareness of SLA (Service
• Interact with suppliers e.g. Nashua, Xirox etc.
• Attention to detail, understand instructions and follow accordingly

What It Takes to Succeed:

Experience that set you up for success:                       

• 5 to 8 years working experience in a similar Field Engineering role
• At least 5 years’ experience in hardware equipment support experience with HP and Dell
• At least 5 years’ experience supporting handheld devices and tablets such as iPhones and iPads
• 3 years’ experience dealing with Executives in a corporate environment
• Reliable vehicle
• Able to standby every 7 weeks

Qualifications & Certifications that will contribute to your success:

Essential:

• Matric/Grade 12
• A+ Certificate
• N+ Certificate
• MCSA or MCSE

Advantageous:

• Diploma in IT
• CompTIA
• Networking

Additional Requirements that will enhance your impact for success:

• Must be prepared to be temporary re-assigned and/or promoted due to extended illness, personal emergency or business necessity
• Experience supporting handheld devices and tablets such as iPhones, iPads and MacBooks
• Technical knowledge of corporate, networking and other hardware including ADSL, 3G, HSDPA
• Comprehensive hands-on hardware troubleshooting experience
• Extensive hardware equipment support experience with HP and Dell
• Working technical knowledge of current network protocols, operating systems, software, and standards
• Ability to operate tools, components, and peripheral accessories
• Able to read and understand technical manuals, procedural documentation, and OEM guides
• Ability to conduct research into hardware products and issues as required
• Vid-con and boardroom checks
• Able to work standby every 6 weeks’

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Key Responsibilities:

Cash Control & Accuracy

• Perform cash desk duties efficiently while ensuring zero variances.
• Follow daily cash control and banking processes with precision.
• Handle manual transactions accurately when required. 

Stock Management & Organisation

• Execute daily stock procedures to maintain seamless store operations.
• Assist in managing customer orders and ensuring timely fulfillment.
• Conduct weekly stock counts and maintain storeroom organisation.
• Complete shoe pairing exercises to uphold stock integrity.

Customer Service & Sales Support

• Deliver a premium shopping experience with expert product knowledge.
• Foster strong customer relationships by offering personalised service.
• Uphold the brand’s luxury standards through professionalism and enthusiasm. 

What You Need to Succeed:

• Matric / Grade 12 (essential)
• 6 months – 1 year of retail experience (luxury or fashion retail preferred)
• A passion for high-end fashion, footwear, and customer engagement
• Flexibility to work weekends, holidays, and peak trading hours 

Additional Skills & Attributes:

• Strong numerical ability and accuracy in handling transactions
• Ability to meet deadlines while managing multiple priorities
• A detail-oriented mindset to uphold brand standards
• A team player who thrives in a collaborative setting
• A natural ability to build relationships and engage with customers

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Key Performance Areas:

Track and report on training Data

• Keep record of training needs identified either through line discussions or gap analysis or assessments process – define ideal
• Identification of skills and performance gaps
• Review of existing training processes, material and assessments available
• Assist the HRM in collating the training interventions for the skills plan
• Monitor and assess training and assessment plans and roll out (monthly/weekly meetings – track progress against plan)
• Track the training spent vs budget and report to the HRM on a monthly basis. 

Manage training resources and material

• Identify training needs or gaps
• Arrange classroom training where required
• Answer questions and help resolve issues that arise
• Arrange training with the OEM where required
• Develop solutions to close the gap
• Identify suitable partners to assist in closing gaps
• Ensure support staff and key stakeholders are adequately trained to assess/coach/develop staff and/or material
• Provide administrative support to Technical Specialists 

Coordinate the execution of training strategy and associated action plans to address training/competence development needs

• Identify training needs or respond to request from employee or manager, site HR, Ops executive
• Establish long term, medium term and short term training requirements for site aligned to business goals and strategy
• Determine exact need (and supporting information required to establish actual need)
• Research conducted to provide suitable solutions/partners 

Planning & Maintenance of operational Skills Matrix and assessment records

• Generate and update Skills Matrixes
• Develop and reviewing existing SOPs/ WI’s and amending where necessary
• Draw up operational training schedule or plan
• Develop Assessment tools
• Coordinate and report On-the-job training records
• Coordinate the Implementation of Planned Job Observations
• Captures operational training and assessment records 

Ensuring site compliance to training standards, including development of training & Assessment tools.

• Production lines/Plants are scoped and mapped to determine required competencies.
• Track that Operators are assessed against required competences, set on the skills matrix
• Track that Senior operators & Supervisors are assessed against required competences
• Ensure and coordinate that Engineering Technical staff are trained and assessed against required competences 

Oversee and manage the apprenticeship program to ensure successful completion & integration to the business

• Ensure the apprentices are inducted into the business
• Liaise with FET colleges regarding the apprenticeship program.
• Keep records and track progress of the apprentice’s assessments
• Ensure that PO’s and Invoices for the programme are processed timeously and

Assess and confirm skills improvement after training

• Ensure assessments are done and recorded
• Check for improvements and reassess if required
• Provide feedback to the business in terms of improvements from training interventions. 

Minimum Requirements:

Experience:                                                                   

• 5 years working within learning and development
• 5 years working experience within an FMCG / Manufacturing environment
• 5 years’ assessor/moderator experience

Qualifications:

Professional registration with SETA as an Assessor and Trainer essential coupled with tertiary qualification:

• Completed Nated Certificate - N3/4//5/6
• National Diploma / BTech / BSc in Engineering Studies (Mechanical, Electrical, Industrial, Instrumentation, and Chemical)
• Professional registration with SETA as a Moderator advantageous
• NQF 5 - National Certificate in Occupationally-Directed Education, Training and Development Practices (OD-EDTP) advantageous
• Registered Skills Development Facilitator would be ideal
• National Artisan Moderation Body (NAMB) Assessor and/or Trade Test Official Moderator would be highly advantageous