Jobs at Barloworld Equipment

Key Output

• Achieve warranty balance score card targets and KPI’s
• Control cost effectively on normal types of warranty claims
• Provide support for Warranty resolution
• Ensure effective self-management and performance ownership, driving warranty and service WIP
• Provide feedback on warranty issues to supervisors and artisans
• Decide on Warranty fitness of jobs / Prepare and ensure warranty claims are claim fit
• Develop / training on warranty skills for supervisors and artisans

Qualification, Experience and Competencies

• Grade 12
• Qualified Artisan will be advantages, (Mechanic in relevant trade e.g. Diesel Mechanic/ Heavy Equipment
• Mechanic or relevant qualification
• Four years post apprentice/learnership experience (1 years post red seal qualification as an artisan)
• Machine general technical knowledge and applied skills also understand warranty service principles
• Applicable product knowledge and good understanding of Caterpillar warranty process / system
• Basic financial acumen L1, Influencing and negotiating L1
• Technical report writing skill L1, Customer responsiveness L1
• Organisational awareness L1, Attention to detail L1
• Computer literate (MS Office, SIS & SAP/CRM – Warranty role) a must
• Problem solving and failure analysis skills L1

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Key Outputs

• Develop apprentices according to BWE and national requirements
• Drive knowledge assessments (DPC/ SGAs) and provide input into IDPs for artisans
• Perform training needs analyses and schedule employees in own region for development and gap closure
• Coordinate the development of artisans according to established training needs
• Prepare, communicate and manage annual training plans for Service in own region
• Manage Service DPC administration in own region
• Comply with BWE and OEM Audit requirements
• Develop artisan coaching capabilities
• Conduct institutional training as prescribed by the Learning Academy and according to national qualification requirements. Assessment, Coaching and development of learners and artisans
• Ensure Technical learning compliance with supplier standards
• Arrange and manage learning events
• Assess learners and Artisans to comply with national qualification requirements
• Lead Learner POP teams

Qualification, Experience and Competencies Minimum

• Registered / certified Artisan. Qualified in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) – “Red Seal”
• 4 years post trade experience
• Caterpillar Advanced Certified –advantageous
• Caterpillar Instructor Accreditation (CIAP) –advantageous
• ETDP NQ4, Certified Assessor and Moderator- advantageous
• Sound interpersonal relationship skills
• Computer Literate (MS Office & applicable caterpillar software applications)
• Trouble shooting and problem solving skills
• Applicable product knowledge
• Demonstrated practical and theoretical learning facilitation skill
• Technical Representative / Product Analyst / Technical Training Instructor experience is an added advantage
• Presentation skills