Jobs at BCX

Core Description

• Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.  

Key Deliverables / Primary Functions

• Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB) 
• Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis 
• Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements  
• Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.  In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.  
• Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards  
• Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy. 
• Diligently drive SLA

Core Functional Skills & Capabilities

• ICT Knowledge
• Technology Consulting
• Problem solving
• Customer Service
• Teamwork

Core Behavioural Competencies

• Working with people
• Following instructions & procedures
• Applying expertise & Technology
• Delivering Results & Meeting customer expectations
• Achieving personal work goals & objectives
• Culture Match
• Job Match

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment 

Certifications

• COMPTIA
• Microsoft Systems Associate or Engineer (MCSA or MCSE);
• Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

• Required to travel locally
• Drivers Licence and Reliable Vehicle - both required
• Ability to work extended /long hours as and when required

Workplace / Physical Requirements

• Client Roaming
• Billable

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Core Description

• Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.  

Key Deliverables / Primary Functions

• Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB) 
• Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis 
• Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements  
• Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.  In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.  
• Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards  
• Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy. 
• Diligently drive SLA

Core Functional Skills & Capabilities

• ICT Knowledge
• Technology Consulting
• Problem solving
• Customer Service
• Teamwork

Core Behavioural Competencies

• Working with people
• Following instructions & procedures
• Applying expertise & Technology
• Delivering Results & Meeting customer expectations
• Achieving personal work goals & objectives
• Culture Match
• Job Match

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment 

Certifications

• COMPTIA
• Microsoft Systems Associate or Engineer (MCSA or MCSE);
• Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

• Required to travel locally
• Drivers Licence and Reliable Vehicle - both required
• Ability to work extended /long hours as and when required

Workplace / Physical Requirements

• Client Roaming
• Billable

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Core Description

• A Technical Officer:  Verification Officer will conduct verification analysis, testing, inspection and repair and to dispense equipment at service stations and POS as set out in the customer SLA.
• In essence, this role is the frontline expert responsible for the precise, safe, and reliable operation of fuel dispensing equipment, directly impacting customer trust, regulatory compliance, and revenue integrity.

Key Deliverables / Primary Functions

• Execute Calibration & Verification: Perform scheduled and ad-hoc calibration and verification of fuel dispensers and equipment to ensure strict compliance with legal metrology and accuracy standards.
• Conduct Repairs & Diagnostics: Analyze equipment failures, perform effective repairs on dispensers and components, and restore equipment to full operational condition, minimizing site downtime.
• Ensure Regulatory & Safety Compliance: Adhere to all safety standards (HSE), conduct vehicle and tool audits, and identify site hazards to ensure a safe working environment and compliant operations.
• Meet Service Level Agreement (SLA) Targets: Respond to and resolve all maintenance and repair calls within the required timeframes, ensuring 100% adherence to call closure procedures as defined by the SLA.
• Manage Documentation & Reporting: Accurately complete and submit job cards, calibration certificates, and site review reports promptly, providing clear details on root cause and parts used.
• Maintain Site Relationships & Brand Image: Develop and maintain positive customer relationships at sites, acting professionally to promote and uphold the company's brand reputation.
• Perform Proactive Site Reviews: Conduct scheduled six-monthly site reviews and planned maintenance to identify potential issues before they cause failures or accuracy drifts.
• Manage Inventory & Parts: Ensure the accuracy of van stock, correctly allocate used parts to specific job cards and sites, and maintain optimal stock levels to complete repairs efficiently.
• Coordinate with Helpdesk & Management: Liaise continuously with the helpdesk to open, update, and close calls, and escalate critical, out-of-scope, or suspicious issues to management promptly.
• Support Installations & Projects: Effectively install, commission, and configure new dispensers and peripheral equipment as per customer requirements and company projects.

Core Functional Skills & Capabilities

• Service Level Agreement (SLA) Management
• Account Management
• Process Orientation
• Delivery Management

Core Behavioural Competencies

• Adhering to principles and values
• Coping with pressures & setbacks
• Delivering Results
• Job Match
• Planning & Organising
• Writing and Reporting
• Achieving personal work goals & objectives

Minimum Qualifications

• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 2 years of experience in fuel pump metrology and oil industry standards

Certifications

• Qualified Verification Officer – SANAS approved
• Verification Officer Certificate – registered with NRCS
• Detailed understanding of SANAS 10378:2005
• Detailed understanding of Trade Metrology Act 77 of 1973
• Health & Safety Training in accordance with OHSA

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

Workplace / Physical Requirements

• Billable
• Full-time Office Based position.