Jobs at BETSoftware

Responsibilities

Job Responsibilities:

• Administration of the Windows, Linux and Kubernetes environments. 
• Installation and configuration of key programmes and products.
• Management and patching of VMware platform. Creating of servers and deploying as required within the business group.
• Management of all software and hardware installations  
• Disaster Recovery and Business Continuity planning and implementation.
• Involvement with audits for regulatory environments.
• Management of enterprise storage SAN, NAS, ISCSI and Fiber Channel.
• Perform routine maintenance activities across various infrastructure.
• Firmware upgrades across all infrastructure components.
• Management of critical backup solutions.
• Management and updating Vcenter, and Hosts.
• Leadership and time management skills to train and support 1st and 2nd level Systems Engineers / 1st, 2nd, and 3rd level IT Support Engineers 
• Automation of repetitive tasks.
• Configuration and deployment of VM’s in a public cloud environment.
• Monitoring, ensuring that all critical infrastructure is working optimally, resolving alerts and ensuring capacity is optimal.

Living the spirit: 

The job obligations of a Senior Infrastructure Engineer go well beyond what is listed above. Ensuring that you are living and applying our fundamental company values in your day-to-day tasks is critical to the success of the department and BET Software as a whole. We have outlined how you will bring our core company values to life in your role below:

• Continuously embracing the power of teamwork to overcome challenges and find innovative solutions to make a positive impact within the Infrastructure Team. Take the initiative to make improvements and guide change management within the team. 
• Empower and enable team members to be themselves, fostering an environment where individual strengths shine.
• Act as a mentor and coach to junior and intermediate team members, fostering their growth and development.
• Lead by example, encouraging authenticity and openness amongst the team and promoting a collaborative and inclusive work environment.
• Demonstrate expert-level conflict resolution skills, resolving complex team dynamics and technical disputes constructively.
• Approach each day with a strategic mindset, identifying long-term opportunities for improvement within the Infrastructure team.
• Exhibit strong leadership in crisis situations, guiding the team through challenging and high-pressure scenarios.
• Uphold high moral and ethical standards in all your actions and decisions.
• Embrace each day as an opportunity to learn and grow in the ever-evolving field of IT. Every day brings a new adventure in troubleshooting and finding solutions for our clients and greater team. 
• Assume responsibility for all duties and responsibilities, ensuring that they are accomplished to the best of your ability. It is critical to remember that even when assisting other departments, you are still representing the Infrastructure department. Your work output will represent the Infrastructure Team as a whole.

Qualifications

Job Specification:

• A minimum of 4 years IT Infrastructure experience
• Relevant industry certifications will be advantageous
• Server implementation experience.
• Understanding of cloud technologies (AWS or Azure)
• Experience in Microsoft applications including Office 365 and Azure
• Able to work as part of a team and in unsupervised situations.
• Experience working closely with a development team.
• Windows and Linux Server System Administration
• Ability to build strong relationships with end-users at all levels of the organisation and provide outstanding customer service.
• Excellent analytical and problem-solving skills.
• Demonstrated history of producing high quality systems documentation
• Relevant industry certifications.
• Advantage Red Hat OpenShift certified - RHCE.
• Knowledge of Kubernetes
• OpenShift Administrator a benefit.
• Knowledge of maintaining products like REDIS, COUCH.
• Experience with Grafana or similar monitoring tools.

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Skill Set

Key skills/attributes/position-specific competencies:

The following indicates what would typically be expected for this role at a competent level:

• Knowledge of Microsoft Desktop and server applications.
• Knowledge of computer hardware and peripherals and basic networking (LAN, VPN).
• Excellent written and verbal communication skills – especially in writing professional reports.
• Strong telephonic and written etiquette.
• Information technology system support skills.
• Excellent Microsoft Office skills.
• Professional and punctual approach.
• Commitment to customer service and exceptional attention to detail.
• High level of integrity and confidentiality.
• Able to work under pressure.
• Self-motivated.
• Problem-solving. 
• Able to work on a rotational shift basis to cover weekend support. There will be night shifts required, including graveyard shifts.

Responsibilities

Job Responsibilities:

Technical support

• Provide Level 1 technical support for IT Helpdesk services, including responding to and resolving user queries and issues.
• Utilize ITSM ticketing system aligned with ITIL framework for managing and prioritizing support tickets.
• Escalate any issues beyond Level 1 to appropriate support teams.
• Answering phone calls professionally and promptly and gathering all client information about technical issues.
• Providing remote support to clients in different regions.
• Collaborating with IT professionals to determine technical solutions.
• Management of any escalations relating to IT infrastructure. Provide day-to-day technical support for all Hollywood Group/Bet Software services and third-party products.
• Administer, install, configure, and troubleshoot the MS operating systems and products installed on those systems including Office 365.
• Troubleshooting of telecommunications, including DSL lines, all fibre lines and wireless backup mediums, LTE and P2P Wireless broadband connections.
• Installation and maintenance of network and standalone printers.
• Troubleshoot network connectivity including LAN, WAN, and Hardware faults.
• Assist with upgrading/maintaining antivirus products.
• Troubleshooting of VPN connections using Fortinet solutions.
• Troubleshoot hardware-related faults.
• Provide basic end-user training and providing customers with customer feedback.
• Adhere to clearly defined Escalation Matrices and ITSM RACI.
• Monitoring and reporting on Branch connectivity alerts, using the monitoring tools provided (Libre LMS / Nagios).

Administration

• Being the initial point of contact with customers and ensuring exceptional customer service during their first interaction is delivered.
• Management of customer contact to provide service excellence.
• Troubleshoot and Respond to Multichannel Tickets logged within the required response and resolution Service Level Agreements (SLA).
• Update Ticket entries with clear informative written English, without jargon or the use of acronyms.
• Log all issues or faults correctly and accurately in the ticketing system.

Customer Centricity

• Feedback to customers on the status of all unresolved queries.
• Ensure the protection of all user and company data in compliance with company privacy policies.
• Monitoring branch connectivity via monitoring platforms provided to identify branches who require assistance.

Team Work

• Constructively participate as a member of the wider IT Department.
• Undertake any other tasks or once-off projects which may be assigned from time to time.
• Demonstrate professional skills and a high standard of integrity.

Living the spirit: 

The job obligations of an IT Helpdesk Technician L1 go well beyond what is listed above. Ensuring that you are living and applying our fundamental company values in your day-to-day tasks is critical to the success of Global Support and BET Software as a whole. We have outlined how you will bring our core company values to life in your role below:

• Continuously embracing the power of teamwork to overcome challenges and find innovative solutions to make a positive impact within the Global Support Team.
• Encouraging a supportive and inclusive environment where every team member's contribution is valued. It's always important to remember that success is a collective achievement, and we celebrate it as a team.
• Fostering an environment with open and clear communication to ensure everyone is on the same page. Team members are encouraged to use stand-up discussions/team/department meetings to communicate and exchange information that will benefit the team and contribute to BET Software's success.
• Embrace each day as an opportunity to learn and grow in the ever-evolving field of IT. Every day brings a new adventure in troubleshooting and finding solutions for our clients and greater team. 
• Approach your work with a spirit of creativity and curiosity, seeking new ways to improve processes and finding excitement in challenges. 
• It's important to uphold a culture of honesty, transparency, and integrity in all our interactions. At Bet Software, we value and respect our team members' different backgrounds, viewpoints, and experiences.
• Uphold the importance of remaining accountable for your actions and decisions. 
• Assume responsibility for all duties and responsibilities, ensuring that they are accomplished to the best of your ability. It is critical to remember that even when assisting other departments, you are still representing Global Support. Your work will represent the Global Support Team as a whole.

Qualifications

Job Specifications: 

• Matric.
• Relevant information technology qualification.
• A minimum of 1 Year of experience in an IT Helpdesk environment. 
• Exposure and experience within an ITHelpdesk service desk. 
• A+ or N+ certification (Advantageous).
• ITIL Foundation certification (Advantageous).

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Skill Set

• Basic SQL skills and query writing skills.
• Basic troubleshooting SQL skills.

Responsibilities

Database Design

• Ensure Database design is robust, scalable and operating optimally.
• Work with other DBAs to make sure that the solutions meet application requirements and performance goals.
• Actively contribute to planning meetings, documentations, and testing.
• Maintain database documentation as required.

Database Performance

• Assists with ensuring high DB availability as this has a public facing web front end.
• Install and maintain the performance of database servers.
• Install, upgrade, and manage database applications.
• Be available for on-call support as needed.

Monitoring

• Monitor database performance.
• Utilize tools and scripts to monitor all aspects of database performance including the underlaying compute, storage and networking.
• Use high-speed transaction recovery techniques and backup data.
• Diagnose and troubleshoot database errors.
• Assists with the creation and manage database reports, visualizations, and dashboards.
• Monitor daily backups, archiving and indexing processes.

Initiative and Innovation

• Recommend and implement emerging database technologies.
• Implement improved processes that have a positive effect on the team’s performance and company bottom line.
• Take an active involvement in problem resolution and where necessary works after hours to ensure that problems are resolved.
• Shows foresight to prevent errors or delays in projects.
• Demonstrate initiative by understanding, acquiring and implementing new knowledge and skills both within team and to the wider group.
• Incorporates the new abilities into the day-to-day operational activities to improve performance of products and systems.
• Ensure techniques, technologies, tools and processes used are in line with industry best practices.

Knowledge Share

• Identify areas that require specific knowledge, skill or understanding and seek guidance from mentors.

Living the spirit:

• Willingness to collaborate with cross functional teams such as developers, IT support and fellow DBA. professionals to ensure the database is successful and aligned to the company’s goals and objectives.
• Actively participate with the team to find creative solutions, share knowledge with the team, and contribute to a solution driven and high performing DBA team.
• Ensuring that the data in the database is and remains accurate and secure.
• Embrace new methodologies and technologies to enhance data performance and security.
• Openness to feedback from peers and superiors and absorbing feedback as an opportunity for growth and improvement as a junior.
• Promoting client centricity by understanding the needs and the experience of the internal and external stakeholders and aligning the database services with their expectations accordingly.
• Seek out new methods and tools to introduce to enhance the effectiveness of the DBA operations, such as data modules and database platforms.

Qualifications

• Relevant Degree/Diploma.
• 1-2 years’ experience in a commercial environment utilizing a high transaction database or successful completion of a graduate program or work experience.
• Basic SQL skills and query writing skills.
• Basic troubleshooting SQL skills.
• Experience in designing/optimizing MSSQL Databases.
• Microsoft Certificate: Azure Database Administrator Associate (advantageous).
• Knowledge on Postgres will be advantageous.

Required Skills

• SQL (Structured Query Language)

Apply Before 07/10/2026