Jobs at Betway Africa

Who we’re looking for

• We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway Africa, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
• Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

• We’re building experiences that wow our customers – and that starts with bold, curious people who want to do work that matters.
• If you’re hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment.
• As our Organisational Development (OD) Business Partner, you’ll play a key part in delivering organisational effectiveness, getting hands-on with . supporting learning and development, performance management, induction, psychometric assessments, creating and uploading mandatory training, maintaining and using Workday Learning, onboarding new companies and technologies, and ensuring alignment and consistency across our global teams. Innovation, initiative, and a drive for excellence are key to ensuring everything we do is efficient, impactful, and future-ready.
• The OD team aims to ensure all our companies, departments, and teams are engaged, skilled, and ready for what’s next.
•  Your drive and ideas will help us move faster, improve smarter, and stay ahead of the game.

What you’ll do

You’ll take ownership of work that gives us our competitive edge, including:

• Induction and Onboarding
  • Deliver engaging induction for new joiners
  • Continuously improve onboarding materials and processes
• Mandatory Training
  • Create, update and launch mandatory training content
  • Monitor completion and drive engagement
  • Provide reporting to various teams
  • Attend, and support business audits
• Psychometric Provider
  • Manage the psychometric assessment provider
  • Support and answer queries of HR and Talent Acquisition teams with knowledge and best practice of psychometrics
  • Continuously communicate and share knowledge about this subject
• Learning and Development
  • Identify learning needs and design solutions
  • Support delivery of targeted learning programmes
• Performance Management
  • Embed effective performance management practices
  • Support the annual performance cycle with regular communications, tools and training
  • Optimise and innovate on improving the performance tool
• Workday Learning
  • Maintain and optimise Workday Learning content, design and information
  • Upload materials, track usage, and generate insights and reports
• OD and HR Projects
  • Lead and support OD and HR initiatives
  • Apply OD principles to ensure excellence in various types of projects
• External Development
  • Manage the external development needs and requests
  • Recommend external learning opportunities such as conferences
  • Manage relationships with training providers
  • Source the best providers
• Collaborating with Global Teams
  • Ensure consistency in OD practices across entities
  • Share best practices and co-create global solutions

• Relationship Management and Providers
  • Build strong stakeholder and partner relationships
  • Source and onboard new learning and OD providers
  • Support onboarding of acquired companies, providers and technologies
• Innovating Work Practices
  • Implement innovative approaches
  • Champion continuous improvement and innovation in simplifying, streamlining and improving all OD processes
• Supporting Annual Graduate Programmes
  • Contribute to graduate programme design and delivery
  • Support onboarding and development of graduates
• Creating Learning Material for Workday Learning
  • Design engaging digital learning content
  • Align materials with business needs and culture
• Designing and Delivering OD Initiatives
  • Lead OD initiatives to enhance performance and engagement
  • Facilitate workshops and team sessions

What you’ll bring

You’re someone who brings:

• Clear, confident communication (written and verbal), and the ability to breakdown complex ideas
• A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals
• Strong organisational skills and the ability to manage multiple projects without dropping the ball
• Exceptional attention to detail and a commitment to high‑quality work
• Adaptability – you stay sharp, productive and positive in fast‑moving environments
• Bachelor’s degree in Human Resources, Organisational Development, Psychology, Business, or a related field
• Proficient in Workday Learning (or similar LMS) and comfortable using digital learning tools, platforms, and reporting systems (e.g. Excel)
• Project Management & Coordination experience
• Data reporting experience
• Facilitation and presentation skills

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• CIPD accredited and registered
• Advanced knowledge of Workday Learning
• Experience with psychometric tools for recruitment and development purposes
• Global project management experience

End Date: March 16, 2026

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Key Responsibilities:

• Accurate Sourcing of statement data as per the operational requirement.
• Timeous resolution of escalations/queries based on Company / Team SLA.
• Accurate and timeous capturing of manual credits to ensure our customers have received the best possible experience within the expected SLA.
• Investigate and highlight problematic processors / systems affecting transactional processing, escalate and drive resolution by assisting internal Devs and external third parties to get resolve processing issues.
• Review training manuals, Product documents and SOP’s provided and enhance the manuals with new information that can assist the team to enhance their knowledge.
• Build relationships with Finance, Call Centres and other internal and external teams to ensure optimal resolution of escalations and quick responses and implementation on development requests or information needed.
• Communicate changes in process / notifications from processors or banks and any other relevant information regarding Monies in to other departments to ensure knowledge sharing and to enable other teams to be better prepared to manage the customer’s experience.
• Investigate and Review competitor’s offerings through daily research and query/escalation monitoring and put forward researched suggestions of changes required to improve our offering and ultimately our customers experience with our brand.
• Identify possible risk areas in process or systems with suggestions for changes required to management to mitigate these risk areas and protect our Brand form financial loss or abuse.
• Consistently be improving skills and knowledge through Self-Development and Upskilling in all areas.
• Perform manual reconciliations where necessary.
• Identify data/statement issues and escalate to Appropriate 3rd party or internal departments to have issues resolved.
• Being able to Trouble shoot issues directly with 3rd party Processors, and internal departments to identify cause and put forward researched solutions suggestions to fix any current issues that might occur and prevent issues from occurring in future.
• Must be aware of current and upcoming sporting events and have insight on events that could contribute to volume spikes in the business.
• Assist with integration testing and on boarding of new processing providers
• Continuously review and evaluate the customer journey and actively take part in improving the customer’s experience.
• Identify and put forward areas for improvement in efficiency around process or policies through automation, bulk functions or enhancements to manual processes.
• Monitor Monies In reports and statistics daily to highlight spikes and alerts to management and 3rd parties to ensure minimal customer negative impact and quick resolutions.
• Work closely with the Call Centre to monitor volumes whilst investigating possible impacted areas and assist Call centre management to identify root causes of volume drivers and escalate to relevant responsible teams to take quick action.
• Include detailed analysis of shifts in handovers outlining the volume drivers and important information or actions taken during shift to ensure management and the team is always up to date and able to take follow up actions post shifts.
• Effectively communicate findings concerning processing issues to relevant stakeholders with informative and detailed supporting analysis of the issues
• being experienced so stakeholders can make informed decisions and take relevant actions.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• A good functional understanding of transactional processing via Mobile money, Cards, E-cash/E-Wallet, Internet Banking and voucher purchases.
• Have a technical understanding of data sources, analysing of data and reporting
• Strong ability to identify tends in processing through detailed analysis.
• Strong Reconciliation / auditing of statements experience is essential.
• Having a BCom or working towards a BCom is preferable.
• Innovative and solution driven.
• Deadline driven and good time management.
• Adapt well to change.
• Strong sense of accountability and responsibility.
• Self-Development Driven.
• Ability to work under pressure.
• Ability to work alone and within a team.
• Strong attention to detail.
• Strong team player.
• Strong written and oral communication.
• Successful candidate must have own reliable transport.
• Successful candidate must be willing to work in a shift-based role with some shifts falling on weekends and public holidays as required by the business.
• Knowledge/exposure to financial product development/implementation would be an advantage.