Fresh Jobs at Huntswood

Job Overview

• An exciting opportunity to support a financial services client of Huntswood. Their goal is to provide each customer with the highest level of customer support, including providing clearly and concisely outlined fees and charges, and payment requirements. You’ll interact with customers across multiple channels — voice, chat, SMS, and email.

Job Responsibilities

• Your key responsibilities will include assisting with account activations, providing updates on credit card application statuses, and addressing collection-related inquiries. The focus of this role is to deliver clear, effective support and resolve customer queries efficiently.

Job Requirements

• National Senior Certificate (Grade 12)
• Clear Credit and Criminal record
• 1- 2 years’ experience in financial services (Local or International)
• Customer service or call center experience in financial services.
• Typing proficiency and ability to navigate multiple computer systems.
• Basic arithmetic skills for handling account-related transactions.

Required Skills

• Assisting customers with their credit card queries, activating the account, providing update on status of application or collections of monies on current account.
• Strong communication, empathy, and emotional intelligence (EQ).
• Experience in handling customer enquiries via voice, chat, SMS, and email.
• Deliver script verbatim to every eligible caller, without deviation
• Maintain a confident, friendly, and professional tone throughout each call
• Ability to learn new processes, adapt quickly, and meet performance targets
• Stay focused and organized while handling a high volume of repetitive, structured calls
• Providing world class customer service to international clients.

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Job Overview

• We are looking for Customer Service Superstars who bring heart, and passion for helping people. If you thrive in a vibrant, supportive environment and want to be part of something meaningful, this is where you belong.

Why you will love working with us!

• At Huntswood, people come first. We invest in you, celebrate your wins and reward your commitment because when you shine our customers feel it.

Enjoy benefits that truly matters:

• Performance based incentives
• Tenure recognition bonuses
• Continuous service rewards
• Attendance based perks
• Breakfast every Monday
• Growth and career development programmes
• A collaborative, positive, people centric culture.

What you will do.

• Provide responses customer, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
• Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Working with various parts of the business to resolve issues.
• Connect and build rapport with the customer.

What you bring.

• Matric or NQF Level 4 equivalent
• Clear Credit and Criminal record
• Computer literate
• Minimum 1 year experience in a Gas & Electricity campaign
• Minimum of 1 year experience in customer service and sales
• Basic understanding and knowledge of the UK Energy market is beneficial.
   

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• We have a fantastic opportunity for a passionate Learning & Development Facilitator to  deliver transformative learning experiences that inspire growth, build capability, and drive performance across Huntswood.
• In this role, you'll bring energy, creativity, and expertise to every session, helping our people unlock their potential and thrive in a fast-paced, purpose-driven environment.

Responsibilities 

• Facilitate engaging and effective learning programs for Huntswood employees, focused on improving their knowledge, skills, and performance.
• Deliver a variety of training modules, including onboarding, systems training, soft skills, and compliance.
• Adapt training styles and methods to suit different learning needs and preferences of participants.
• Evaluate training effectiveness and provide post-training support to ensure continuous learning and application of skills.
• Collaborate with stakeholders and subject matter experts to customize training content as needed.
• Ensure that all training materials align with company values, business objectives and client specific requirements.
• Keep up to date with product knowledge and business changes to ensure training remains relevant.
• Provide ongoing coaching and mentoring to colleagues to support their development.
• Conduct training needs analysis and ensure identified gaps in understanding are rectified accordingly.
• Support with Grad bay groups when not in formal training and provide real time assistance to queries.

Minimum Requirments/Competencies - Please read through carefully 

• A minimum of 3 years proven experience as a facilitator / trainer in USA Healthcare. 
• Previous experiences in customer services is an advantage.
• Ability to deliver high-quality training sessions both in person and virtually.
• Strong interpersonal skills with the ability to engage and motivate diverse teams.
• Excellent communication and presentation skills.
• Familiarity with adult learning principles and various training methodologies.
• Good organizational and time-management skills.
• Ability to adapt to a fast-paced, dynamic environment and stay updated with product and industry developments.
• Strong understanding of MS Office suite of applications including MS Teams or other virtual platforms as required where a substantial part of training occurs for training and upskilling groups continuously.