Jobs at Bidvest Bank

PRIMARY PURPOSE

• The Legal Manager is responsible for providing expert legal support and guidance across the Bank, ensuring legal compliance, managing risk, and supporting business objectives.
• The role includes oversight of legal documentation, litigation, corporate governance, and effective management of the Legal department’s resources and outputs.

Key Performance Area (KPA)

Financial Management

• Ensure that losses do not occur as a result of customers and the Bank being exposed to legal risks
• Pursue potential cost saving / revenue enhancement initiatives for the Bank where applicable.

Stakeholder Management to drive Service Excellence

• Identify problem areas and ensure corrective action is taken.
• Analyse and assess business/customer requirements to provide timeous solutions.
• Responsiveness: Speed of responses, reaction time, going the extra mile, turnaround time.
• Building relationships with internal and external stakeholders.

Operational Management

• Draft, review, edit, and revise contracts, agreements, and other legal and corporate documents to ensure accuracy and legal compliance.
• Provide sound legal advice and formal opinions to internal stakeholders across the Bank.
• Draft non-standard legal clauses in line with Bank policy and best practices.
• Conduct legal due diligence and assessments on funding applications, transactions, and other business activities.
• Monitor the legal and regulatory environment to identify potential risks and propose mitigation strategies.
• Manage the Bank’s intellectual property portfolio in collaboration with Bidvest Group and external legal advisors.
• Support the drafting of facility and security documentation based on approved credit sanctions.
• Review all documents requiring legal sign-off and ensure appropriate approvals are obtained.
• Keep abreast of relevant legislative developments and ensure communication of changes to impacted business units.
• Represent Legal in internal and external stakeholder meetings, providing strategic legal input as required.
• Facilitate legal training and awareness sessions when needed.
• Manage litigation on behalf of the Bank, ensuring protection of the Bank’s interests.
• Support the Company Secretary in governance, statutory compliance, and secretariat functions.
• Ensure effective record-keeping and document management within the Legal department.
• Promote clear and collaborative communication between Legal and business units.

People Management

• Lead and manage a team, providing guidance, mentorship, and professional development opportunities.
• Foster a culture of excellence, teamwork, and continuous improvement.
• Recruit and retain talented professionals to support the bank's financial operations.

Personal and Intellectual Capital Development

• Take ownership for driving own career development
• Achievement of objectives/milestones set out in the development plan.
• Development of knowledge base and Intellectual Property.
• Broaden skills to ensure greater marketability and value within the bank.

Training

• Keeping abreast of own Development and ensure exposure is gained based on development areas

Qualifications

• Matric or equivalent essential
• Legal qualification essential
• Must be an admitted legal practitioner.

Experience

• 5-7 years post-admission corporate and commercial legal experience gained from financial services sector or legal practice.
• Experience in relation to legislation pertaining to the banking industry
• Previous managerial/supervisory experience

Knowledge, Skills and Abilities Required

• Ability to identify weaknesses in the control environment and implement change
• External Regulatory Knowledge
• Risk Knowledge
• Exchange Control Regulations
• Compliance and Reporting
• Understand the operations of the various systems within the Bank and how these feed into the reporting system
• Expert Knowledge and experience in Trade Services
• Attention to detail
• Conceptual Thinking
• Excellent Financial and business acumen
• Leaderships and management skills
• Able to manage a diverse workforce
• Research and analytical skills
• Excellent Communication skills

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PRIMARY PURPOSE

• To assess work requirement and quotations, acting as control and making informed decisions in authorising work orders for scheduled maintenance, breakdown and accident repairs.
• To ensure cost saving initiatives are practiced and implemented by scrutinising quotations submitted by suppliers or regional teams minimising disruption to service delivery and customer contract requirements.

TECHNICAL COMPETENCY REQUIREMENT

• Business Stakeholder Management
• Client orientation - objectivity & accuracy
• Query Resolution
• Teamwork and rapport building
• Deadline orientated and results driven
• Operational Excellence
• Attention to detail
• Financial acumen
• Resilient – manage pressure, adaptive to a changing environment
• Computer literacy skills
• Communication skills – Email and call etiquette
• Technical Knowledge on commercial vehicles

REQUIRED MINIMUM EDUCATION AND TRAINING

• Matric or equivalent technical qualification
• Qualified Motor Technician

REQUIRED MINIMUM WORK EXPERIENCE

• 3 years experience as qualified motor technician, preferably within the Fleet industry.
• Experience maintaining and working with commercial vehicles.

KEY PERFORMANCE AREA (KPA)

Customer Centricity

• Serve as point of contact for suppliers seeking authorisation of work orders, delivering exceptional customer service and timely decisions, to ensure the smooth operation of the fleet.
• Address supplier or regional operations concerns, questions, and complaints in a timely and professional manner, increasing customer satisfaction.
• Participate in resolving incidents, co-ordinating actions and monitoring the end to end resolution to ensure contractual conditions are met. All incidents to be managed according to SLA timelines.

Operational Excellence

• Support the technical call centre in assessing and validating breakdown or accident requirements, and allocation of work to suppliers.
• Stay abreast of the different OEM warranty policies and analyse if work required will be covered by warrantee or goodwill claims.
• Verify quotes to ensure validity (if work is required), accuracy and fair cost meeting quality standards.
• Decline or authorise such quotations within the set limits of authority.
• Ensure that all decisions made are in conjunction with the deal parameters and reduce maintenance/repair costs at all times.
• Actively drive cost saving initiatives across the portfolio of suppliers.
• Review supplier quotations and negotiate lower labour rates and parts pricing.
• Set quality expectations for timeframes, workmanship and output delivered by suppliers, ensuring the best possible outcome for the customer.
• Engage with the operations team in the region to monitor quality of work being done and assess suitability of service providers.
• Ensure all supplier quotations and correspondence are accurately recorded in the requisite system, adhering to the relevant electronic or manual processes and filing standards.
• Keep complete and accurate records adhering to the relevant electronic or manual processes and filing standards.

Governance, Risk & Compliance

• Validate and process authorisations and invoices within the mandated limits, in accordance with internal policies and procedures.
• Identify and report any violations or discrepancies to the appropriate supervisors or compliance officers.
• Check the validity of warrantee and goodwill claims.
• Review invoices for correctness (body repairs and mechanical repairs have been completed as per inspection by regional team), and process timeously.
• Follow up on outstanding re-bills to ensure purchase orders are received timeously.

Stakeholder Management

• Follow-up and collaborate with other functions and suppliers to improve customer satisfaction.
• Assist with all interdepartmental challenges to facilitate a well maintained fleet to contract requirements and customer satisfaction.
• Facilitate communication between the Fleet Management function, suppliers and other stakeholders.
• Build strong relationships with internal and regional departments, trying to forge & maintain quality inter-personal relationships.

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PRIMARY PURPOSE

• To provide technical support for the region to ensure operational requirements of client base is satisfied. As specialist leader provide expertise and decision making for the region, Maintenance Monitoring Unit (MMU) and Vehicle Trade Centre (VTC) with respect to technical fleet activities before, during and after end of contract.

TECHNICAL COMPETENCY REQUIREMENT

• Good technical knowledge of vehicles
• Negotiation Skills
• Third party/supplier management
• Control and manage flow of work
• Analytical – pay meticulous attention to detail
• Discipline – meet deadlines
• Resilient – manage pressure, adaptive to a changing environment
• Incumbent to exercise judgement within defined parameters

Computer literacy skills

• Good knowledge of FML service, legislation, policies and procedures
• Ability to manage pressure on a day-to-day basis
• Excellent communication skills (both verbal and written)

REQUIRED MINIMUM EDUCATION AND TRAINING

• Matric
• Diploma in Fleet Management/Road Transport Management (Preferred), or
• Tertiary qualification in Fleet/Mechanical (Diesel, Petrol, Auto Electrical)

REQUIRED MINIMUM WORK EXPERIENCE

• 3 – 5 years experience within the Fleet industry, preferably within Leasing Environment
• Proven technical experience

KEY PERFORMANCE AREA (KPA)

Customer Centricity

• Liaise with customers regarding queries, concerns or issues of a technical nature (if required)
• Follow-up and collaborate with other functions and suppliers to improve customer satisfaction in the region.

Operational Excellence

Technical service delivery to contract requirements

• Be familiar with the respective customer contractual obligations and liaise between region, MMU, suppliers and customers to drive outcomes.
• Inspect new vehicles to ensure adherence to vehicle specifications prior to delivery to customers.
• Manage the maintenance contracts ensuring that vehicles are maintained and inspected as per contractual obligations. Manage service due and COF reports.
• Manage Fleet availability and serviceability, liaising with suppliers to support the regional operations team in scheduling and executing unscheduled maintenance and accident repairs as per contract requirements.
• Follow-up on accident repairs ensuring quality and service levels is met.
• Manage the termination (end of contract) process and compile an End of Contract report (including physical condition of vehicle, estimated repair costs, technical report, etc.)
• Participate in resolving incidents, co-ordinating actions and monitoring the end to end resolution to ensure contractual conditions are met. All incidents to be managed according to SLA timelines.
• Ensure all client and supplier queries with regards to repairs and maintenance of the fleet are attended promptly.

Supplier service delivery management

• Engage suppliers within the region to identify suitable service providers.
• Manage 3rd party maintenance contracts in alignment with customer contractual obligations.
• Review supplier quotations and negotiate lower labour rates and parts pricing for scheduled and unscheduled maintenance and/or repairs with preferred suppliers.
• Set quality expectations for timeframes, workmanship and output delivered by suppliers, ensuring the best possible outcome for the customer.
• Effectively manage, co-ordinate and follow up on unscheduled maintenance and accident repairs on vehicles, monitoring the quality of supplier service delivery.
• Undertake vehicle inspections at service providers to monitor work being done, delivery timelines and ensure minimum downtime of vehicles.

Information & Record Keeping

• Ensure completeness of documentation including inspection sign-off documents (Bidvest and Customer), body builder documents, certificates, etc.
• Keep complete and accurate records adhering to the relevant electronic or manual processes and filing standards.

Governance, Risk & Compliance

Quality Management & Audits

• Inspect vehicles after being repaired at panel beaters for quality workmanship.
• Complete fleet audits on corporate and parastatal customers as and when required.
• Manage and resolve quality control issues during vehicle maintenance or accident repairs overseeing supplier service delivery, ensuring quality standards are met.

Compliance, Risk & Control

• Manage 3rd party maintenance contracts by reviewing invoices for correctness (body repairs and mechanical repairs).
• Verify repair quotes to ensure validity (if work is required), accuracy and fair cost meeting quality standards.
• Scrutinise supplier invoices and ensure that work was performed by performing physical checks on the vehicles.
• Supplier selection in line with Retail Motor Industry (RMI) guidelines
• Comply with health and safety regulations, processes and procedures.
• Perform physical inspections to verify information e.g. stock counts at service providers, accident damage etc.
• Follow up on outstanding re-bills to ensure purchase orders are received timeously.

Stakeholder Management

Collaboration & Supplier Management

• Technical liaison between the region and the Managed Maintenance Unit (MMU) including suppliers and customers.
• Assist with all interdepartmental challenges to facilitate a well maintained fleet to contract requirements and customer satisfaction.
• Co-ordinate with vendors and service providers to provide the relevant services e.g. panel beaters.
• Establish and maintain relationships suppliers, meeting regularly and setting standard and quality expectations and compliance with service delivery standards.

Data Analysis & Reporting

• Responsible to collate hours for all Material Handling Equipment (MHE) units.
• Prepare operational reports timeously as per requirements, e.g. end of contract, sale and lease back reports.
• Compile Daily, Weekly & Monthly Technical reports on vehicle breakdowns/inspections/evaluations, etc.

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PRIMARY PURPOSE

• Conduct analysis of business needs to provide software application solutions focused on delivering business value.
• Together with a range of business, technical and technology stakeholders, help design and implement innovative solutions to meet business objectives.
• Collaborating with multiple stakeholder groups across the organization to identify, investigate and analyse challenges faced by the enterprise.
• Document the business requirements, which will in turn inform the solution design.

TECHNICAL COMPETENCY REQUIREMENT

• Problem-solving, Critical Thinking, Strong Communication Skills, Customer/ Stakeholder management, staying up to date on the latest process and IT advancements to automate and modernize systems,
• Drive for Results, Leads Change and Innovation, Reporting and Interpretation, Collaboration, Impact and Influence, Self-Awareness and Insight, Diversity and Inclusiveness, Institutional Process Analysis & Redesign

REQUIRED MINIMUM

• IT related Degree

REQUIRED MINIMUM WORK EXPERIENCE

• 5 years' experience of deep practical experience in a business analyst role with repeated practice performing business analysis in a variety of complex situations.

KEY PERFORMANCE AREA (KPA)

FINANCIAL MANAGEMENT

• Make organization recommendations that will yield better business outcomes.
• Ensure that you add value by increasing the return on investment for allocated projects.

CUSTOMER CENTRICITY

• Help business build a business case in the most effective manner.
• Consult with business owners and all identified stakeholders on projects.
• Collaborate with various stakeholder to determine the most viable solution.
• Work with external stakeholders to understand and investigate feedback into the service/function/product provided.
• Interprets business/customer requirements to provide timeous solutions.
• Regular feedback on tasks, projects, and enhancements
• Give valuable advice to customers and/or stakeholders.
• Building good working relationships with all clients
• Apply constant scrutiny of business requirements and think of way to better them for better delivery.

OPERTIONAL EXCELLENCE

• Identifying, investigating, and analysing problems faced by business; propose documented solutions that fully address the business requirements needed to optimize the business.
• Keeping abreast of market changes and internal system developments ensuring that all new processes align to best practices.
• Accountable for eliciting requirements and solution design through conducting requirement session, interviews and reviewing (extracting info) existing documentation.
• Collaborating with stakeholders to document business process maps, business requirement definitions and business requirements specifications.
• Developing and documenting detailed functional and non-functional requirements specifications in line with standards.
• Critically evaluating business processes to establish time, cost parameters, and make innovative recommendations that will positively impact the business.
• Investigating and analysing alternative solutions and propose the best approach to meet a business need.
• Developing solutions that encompass the entire system (people, process, and technology).
• Assisting in the identification of risks and issues pertaining to the implementation of the solution requirements.
• Documenting the impact and interactions of business process and requirements to support system design and development.
• Contributing to the successful implementation of projects to achieve the business outcome.
• Define the success criteria using scenario testing and test cases to ensure that testing covers all aspects of the business specification. Participate in user acceptance testing and guide users to ensure that the designed solution meets business requirements.
• Identifying and analysing deficiencies, loopholes, etc. in operational processes and propose a way forward to effectively deal with them.
• Investigating and proposing process optimization opportunities in the context of best practice and improved operational efficiency.
• Developing and maintaining productive working relationships with peers and organisational role players to achieve optimal cross process integration.

PEOPLE LEADERSHIP

• Demonstrate performance excellence to deliver expected outcomes, steer & work collaboratively with all internal/external stakeholders.

DATA MANAGEMENT

• Collects, summarizes, and/or analyses and document data

STAKEHOLDER MANAGEMENT

• Assist in defining project Teams and suggest Stake holders, where applicable, too involved in project/task scope & work

REPORTING

• Reporting of collected & summarized business processes and/or other prerequisites progresses, and providing key data to all stakeholders including business

LEARNING AND GROWTH

• Stay abreast of knowledge and skills relevant to the level and area of work, as well as actively seeking to attain those required for the next level of work with particular focus on best practices.
• Continuously enhance the business expertise by analysing its drivers, key indicators, relationships, and trends.
• Consider all influencing events, quantify the impact on the business and pro-actively find solutions.