Jobs at Blue Label Telecoms

Job Purpose

• The Sales Analyst plays a crucial role in supporting the sales teams and driving business growth through data analysis, and performance reporting.
• This role is responsible for evaluating sales data, identifying trends, and providing insights to optimize sales strategies, improve decision-making, and maximize sales. 
• The Sales Analyst collaborates closely with sales managers, marketing teams, and other stakeholders to develop actionable recommendations and achieve sales objectives.

Key Responsibilities

Data Analysis and Reporting

• Collect, organize, and analyze sales data from various sources, including systems, sales reports, and market research databases
• Generate regular sales performance reports, dashboards, and presentations to provide insights into key metrics, trends, and opportunities
• Identify patterns and anomalies in sales data to uncover actionable insights and drive informed decision-making

Sales Forecasting and Planning

• Develop sales forecasts, projections, and targets based on historical data, market trends, and business objectives
• Collaborate with sales managers and cross-functional teams to develop sales plans, strategies, and initiatives aligned with business goals
• Monitor actual sales performance against forecasted targets and adjust forecasts as needed to reflect changing market conditions

Market Analysis and Competitor Research

• Conduct market research and competitive analysis to assess market dynamics, customer preferences, and competitor strategies
• Identify market trends, emerging opportunities, and potential threats to inform regional sales strategies and business decisions
• Monitor competitor activities, pricing trends, and product developments to identify competitive advantages and areas for differentiation

Sales Process Optimization

• Evaluate sales processes, workflows, and systems to identify inefficiencies and areas for improvement.
• Develop recommendations to streamline sales operations, enhance productivity, and increase effectiveness.
• Work closely with Regional Sales Managers and IT teams to implement process improvements, automation tools, and sales enablement solutions

Customer Segmentation and Analysis

• Segment customers based on demographic, behavioral, and transactional data to identify high-value segments and target opportunities.
• Analyze customer lifetime value, acquisition costs, and retention rates to optimize customer acquisition and retention strategies.

Sales Performance Tracking and Evaluation

• Track sales performance metrics, including revenue, margins, conversion rates, and sales pipeline metrics.
• Provide regular performance feedback to Regional Sales Managers and General Managers on data-driven insights and analysis.

Requirements

Competencies

• Strong analytical skills with the ability to turn complex data into actionable insights.
• Excellent communication skills, able to present data clearly to both technical and non-technical audiences.
• Strong business acumen with understanding of market dynamics.
• Ability to plan, prioritize, and align work with organizational goals.
• Tech-savvy with a proactive approach to digital and data-driven solutions.
• Collaborative and able to build strong cross-functional partnerships.
• Business Insight - understands how day-to-day work connects to broader business objectives and key performance drivers. and keeps up with industry trends, market shifts, and business news to anticipate changes and opportunities
• Works without supervision and provides technical guidance when required on creating relevant, lucid and effective reports.

Education

• Bachelor’s degree in Business Administration, Economics, or a related field.

Experience

• 3 - 5 years experience in Sales Analysis, Business Intelligence, or related Analytical roles, preferably in a sales-driven environment.
• Power BI and Qlik View experience will be beneficial.  

go to method of application »

Job Purpose

• The purpose of this position is driving revenue growth, must acquire new sites as prescribed by the National Sales Manager in line with the overall business acquisition strategy, to seek out profitable new customers for the Company, client retention, advertising, sales and marketing strategy focusing on regional sales and customer relationship management within the informal channel of the organisation across the region.

Key Responsibilities

Identify New Business

• Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships
• Identify Business opportunities - Cold calling looking for new sites for Starter Pack Distribution

Operational Compliance

• Ensure that call diary is compiled and effectively executed on a monthly basis
• Ensure that effective best practice standards of merchandising are implemented and adhered to at all point of purchase channels
• Ensure adherence to company policy and relevant legislation

Inventory Control

• Inventory control and balancing
• Submit weekly & monthly inventory reports
• Manage all allocated inventory

Sales (Manager)

• Ensure that achievement of regional sales, activation and connection targets
• May also or alternatively involve providing back-office support to a sales team
• Plan and execute monthly/ quarterly/ and annual regional sales plans

Client & Customer Management

• Ensure that your customer base is maintained on the master database
• Leverage both internal and external relationship to increase brand awareness and effective execution
• Improve customer retention in the SPI/SPD/SPU channels. Building and maintaining relationship with existing clients
• Responding to enquiries in a professional and knowledgeable manner
• Ensure cellphone network relationships are managed effectively
• Build and maintain relationships with new clients

Resolving Customer Issues

• Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required

Insights and Reporting

• Extract and combine data to generate standard reports.
• Analyse weekly and monthly regional reports to identify opportunities and threats

Leadership and Direction

• Explain the action plan to support team members in their understanding of what needs to be done and how this relates to the broader business plan and the organization's strategy, mission and vision; motivate people to achieve business goals

People & Performance Management

• Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal

Requirements

Competencies

• Customer focus and relationship building.
• Effective communication and interpersonal savvy.
• Results-driven with strong accountability.
• Strategic planning and sales coordination.
• Ability to lead, direct, and motivate teams.

Education

• Matric - Essential
• Sales or related qualification advantageous

Experience and Other requirements 

• 2-3 Years in a supervisory role
• Must have Informal/Main market working experience in the industry
• Starter Pack or Prepaid Distribution and Sales experience
• Drivers license - Essential