Latest Jobs at Absa Group Limited (Absa)

Job Summary

• Drive the design and delivery of complex fit for purpose, business strategy-aligned, high impact, cross domain technology solution blueprints & associated solutions & build architectural capability in Dev teams across an estate.

Job Description

Architecture

• Leverage a solid and deep understanding of the organization strategy to identify, design and deliver relevant, scalable, testable, reusable technology solutions
• Work with the broader architecture team to analyze customer requirements and current-state business capabilities to support the specification/framing of business problems
• Leverage expertise in analytical and creative problem solving to synthesize solution designs
• Participate in design thinking processes to deliver solution blueprints and roadmaps
• Create components of complex end-to-end solution blueprints and ensure implementation across all phases of the initiative lifecycle
• Contribute to feasibility studies and business case development
• Apply engineering knowledge including domain-driven design, loosely coupled integration, and microservices
• Collaborate with project/program management teams to design solution roadmaps
• Embed within delivery teams to ensure successful design and implementation
• Ensure solution details align with architectural principles and are implementable
• Conduct solution reviews, code reviews, and testing
• Stay informed on emerging architectural principles
• Contribute to the architecture body of knowledge and evolution of principles
• Experience working in a SAFe (Scaled Agile Framework) environment
• Active Salesforce Architect with certifications including:
• Salesforce Certified Technical Architect (CTA)
• Salesforce Certified Application Architect
• Salesforce Certified System Architect
• Salesforce Certified Platform Developer I & II
• Experience with Salesforce FSC is an advantage
• Prior experience in solution architecture is an advantage
• Responsible for creating architecture artifacts and following ARB/Design forum governance process that includes security and data compliance.

People

• Participate in peer and development team reviews and share knowledge
• Coach and build architectural capability across delivery teams
• Contribute as a high-performance member of agile delivery teams
• Demonstrate strong communication skills with stakeholders across business and technology domains

Financial, Risk & Governance

• Identify solution design and delivery risks and propose mitigation strategies
• Apply organizational risk and governance frameworks
• Ensure compliance with regulatory, risk, and governance standards
• Engage chapter and guild leads in solution decision-making
• Deliver solutions on time and within budget
• Additional Job Description
• Ensure all activities comply with regulatory requirements, Enterprise Risk Management Framework, and organizational policies
• Understand and manage risks and incidents relevant to the role

Education

• Bachelor's Degree: Information Technology

End Date: November 24, 2025

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Job Summary

• The IBD Fulfilment team is currently looking for a junior Ops specialist who will manage all elements of operations.
• They will ensure that department policies and procedures are always followed and that corrective actions are taken in respect of reported events, discrepancies or inaccuracies.
• They will also be responsible for the delivery of a range of business-critical processes, optimizing the use of resources to successfully meet and exceed challenging SLAs.

This person will also be accountable for:

• Meeting targets relating to service quality and overall productivity of the department
• Accountable for all aggregate impacts of daily BAU volume demand and resource management to achieve success, whilst also expected to support change requirements as required- Accountable for developing a culture of continuous improvement within the department
• Responsible for placing the Client at the heart of the operating model, ensuring that only value add services are provided
• Responsible for developing scalability and volume insensitivity, aligning the department to both the
• Business strategy and Clients needs
• Accountable for the production and maintenance of process documentation
• Manage technology performance and continuously improve inefficiencies 
• Develop and implement strategic change initiatives to improve Client service and/or reduce operating costs
• Be key point of contact for operational responsibilities

Job Description

Accountability: Capturing Transactions 

• Prepare and verify all information to ensure that the required standards of, import and export Letters of Credit, Documentary collections and related transactions are adhered to prior to submission for processing.
• Ensure technical correctness of each client instruction including:
• confirmation of completeness of client’s instruction
• validating or obtaining an exchange rate where necessary
• Check that exchange control is authorized. If an Exchange Control Application (ECA) has been submitted, ensure that a copy of the relevant application and approvals are obtained, adhered to and filed with the transaction.
• obtain and capture the correct Balance of Payments (BOP) category.
• check that signatories have been validated
• check indemnities where applicable
• Where documents are compliant, advise the overseas bank / client accordingly as per Absa policies and ICC rulings.
• Action payment instructions accordingly.
• Ensure adherence to quality standards to avoid risks to the Bank through effective & efficient submission of transactions.
• Adhere to service level agreements by ensuring timely processing
• Draw Day End listings and action accordingly to ensure that all work received is actioned on the same day.
• Review and monitor all office suspense accounts to ensure that there is a debit for every credit within 48 hours and that the reconciliation has a nil balance.
• File each document pertaining to transactions according to the set criteria within the department for ease of reference.
• Ensure the effective filing, archiving & retrieval of documentation is in line with Absa
• Read Absa and departmental circulars on a daily basis and, where necessary, clarify the
• contents of these with Team Leader to ensure understanding and implementation.
• Instruct and follow up Client On-boarding and the Trade Solutions Specialist on the
• need to create banks and customer portfolios.
• Compile and clear reconciliations of accounts by passing entries over the relevant
• accounts to correct entries when required.
• Action Day End procedures to mitigate risk.
• Accountability: Releasing Transactions
• Processing and administration Structured Trade Finance and services (guarantees, air releases, Letters of Credit and Documentary Collections).
• Verify information to ensure that the required standards are adhered to prior to releasing transactions.
• Ensure all team transactions are finalized and released by timely tracking and actioning of transactions on system queues.
• Verify and authorize all transactions processed by officials to ensure that the required standards of guarantees, air releases, import and export Letters of Credit, Documentary Collections and related transactions are adhered to.

Ensure technical correctness of each client’s instruction before verifying or authorizing, including:

• confirmation of completeness of client’s instruction
• validating or obtaining an exchange rate where necessary
• ensuring exchange control is authorized. If an Exchange Control Application (ECA) has been submitted, ensure that a copy of the relevant application and reply is obtained, adhered to and filed with the transaction
• check that the correct Balance of Payment category has been captured - check that signatories have been validated
• check that credit has been authorised
• validate completion in accordance with the relevant ICC (International Chamber of Commerce) rulings and Absa policies and procedures. If the above is not in place, obtain the information from the relevant stakeholders to ensure compliance before processing.
• Verify and release trade documentation (including documents of title) against relevant SWIFT to ensure compliance in terms of the relevant ICC ruling.
• Review and authorise the release of trade documentation prepared by customers to analyse and interpret content through effective application of International Chamber of Commerce (ICC) guidelines:
• Uniform rules for demand guarantees applied to guarantees bond and other payment undertakings
• International Standard Banking Practice
• Uniform customs & practice for doc credits (UCP 600)
• Rules on international standby practices (ISP 98)
• Uniform rules for bank to bank reimbursement under documentary credits
• Uniform rules for documentary collections (URC 522)
• ICC official rules for interpretation of trade terms (INCO terms 2000)
• Ensure that instructions/transactions received are authenticated, and completed within turnaround times by reviewing all transactions processed in the team before releasing.
• Ensure adherence to defined quality standards and standard processes to avoid risks to the bank through effective and efficient verifying, releasing and authorising of transactions.
• Escalate all issues that cannot be resolved to the Team Leader immediately. e.g.: potential losses, client claims.
• Ensure adherence to service level agreements by regularly informing team members of the required turnaround times and checking the production queues for overdue items, report overdue items, Coordinator and make plans to bring production back on track.
• Ensure the balancing of office suspense accounts within the 48 hour turnaround time
• Drawing and attending to daily, weekly, monthly and yearly reports/recons as per documented processes
• Ensure adherence to the filing, archival and retrieval polices in terms of documentation
• Read Absa and departmental circulars on a daily basis and, where necessary, clarify the content of these with fellow team members to ensure understanding and implementation
• Follow up and escalate Account Administration and the International Banking Sales Advisors with regards to delays in creating banks and customer portfolios.
• Accountability: Compliance and Risk Control
• Comply with prescribed policies, processes and procedures to prevent any financial losses.
• Comply with statutory and regulatory requirements, by checking that clients are FICA compliant, adhering to Exchange Control Regulations and Absa Sanctions Screening Policy.
• Complete all relevant compliance training and be conversant with the relevant
• regulations that impact on day-to-day functions.
• Apply and interpret customer transactions through effective application of
• International Chamber of Commerce (ICC) guidelines:
• International Standard Banking Practice
• Uniform customs & practice for doc credits (UCP 600)
• Rules on international standby practices (ISP 98)
• Uniform rules for bank-to-bank reimbursement under doc credits
• Uniform rules for documentary collections (URC 522)
• ICC official rules for interpretation of trade terms (INCO terms 2000)
• Apply individual technical expertise to ensure 100% accuracy of all transactions.
• Authenticate and complete instructions/transactions received within turnaround times and in line with the Absa Sanctions Screening policy.
• Make suggestions to the Team Leader or Line Manager on improvements to client solutions based on knowledge of the trade value chain.
• Monitor adherence to filing policies and procedures, and compliance to archiving and retrieval mechanisms that are in place for documentation.
• Check that the correct balance of payment (BOP) reporting for exchange control purposes is done
• Identify losses due to processing errors or internal fraud in the department. Escalate to the manager and provide all the required information to allow logging of the Risk and Loss events and participate in the investigations.
• Verify International Financial Institution (IFI) and Group legal departments’ opinions and authorizations on transactions.
• Monitor and ensure compliance with prescribed polices, processes and procedures to prevent any financial losses when verifying, authorizing and releasing transactions. This includes mandates, waiver of commissions and ICC rulings.
• When verifying, authorizing and releasing transactions, check for compliance with statutory and regulatory requirements by ensuring that clients are FICA compliant. Adhere to BOP, Exchange Control Regulations and Absa Sanctions screening policy.
• Complete all relevant compliance training and be conversant with the relevant regulations that impact on day-to-day functions.
• Verify, release and authorize work by tracking and actioning workflow queues within agreed time standards.
• Apply individual expertise to ensure 100% accuracy of transactions verified, released and authorized.
• Accountability: Customer Service and Query Resolution 
• Provide a high quality of service to all clients within agreed SLAs
• Ensure high quality of communication to internal and external clients, both verbal and written.
• Take ownership when dealing with a customer queries or requests, offer suggestions and conclude complaints constructively by investigating and resolving clients’ queries whilst protecting the banks reputation.
• Highlight issues and make suggestions to product teams to improve customer service.
• Satisfy customer needs through the effective and efficient resolution of customer queries escalated from the team, customers or the Bank.
• Monitor to ensure that resolutions are documented and follow up with internal and external customers to satisfactory resolution of their issues/queries.
• Maintain quality standards in respect of client service by ensuring that team members are trained and aware of standards.
• Based on observations made when interacting with clients, make suggestions for improvements to transaction flows and to client solutions based on knowledge of the trade value chain.
• Highlight issues and make suggestions to product teams to improve customer service.

Role / Person Specification

Education and Experience Required

• Grade 12/ NQF Level 4
• Minimum 2 years’ experience in foreign exchange
• Minimum 1 year exposure to reconciliations function
• 3 years’ experience in Trade finance/documentary trade (including import and export letters of credit, documentary collections and related products)

Knowledge & Skills: (Maximum of 10)

• Knowledge of International Chamber of Commerce rulings and publications
• UCP 600 Uniform Customs Practices
• ISBP International Standard Banking Practice
• URR 725 Uniform Rules for Reimbursements
• ISP 98 Rules on international stand-by practices,
• URR 528 Uniform rules for bank-to-bank reimbursement under doc credits,
• URC 522 Uniform rules for documentary collections
• INCO terms 2000 ICC rules for interpretation of trade terms
• Knowledge of regulatory and statutory requirements:  FICA, Exchange Control, Sanctions Trade Finance, Money laundering
• Analysis of verbal and numerical data
• Knowledge of banking systems
• Thorough knowledge of Letters of Credit, Foreign Guarantees & Bills for Collection
• Computer literacy

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

End Date: November 24, 2025

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Job Summary

• Provide superior, seamless customer experience and offering suitable solutions to meet client needs. Utilise technology and leverage the virtual omni-channel environment, to deliver service in an efficient and cost-effective manner.
• Perform banking duties and oversee the financial activities for business and individual customers.

Job Description

• Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.   
• Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.  
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

End Date: December 12, 2025

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Job Summary

• Provide specialist advice and support in the development of tactical strategy and plans. AND/OR provide specialist advise and support in terms of practice formulation and associated best practice improvements

Job Description

• New Business Organisation: Devise short term tactical plans to meet annual budget and targets up to a 6 to 12 month timeframe Identify, develop and source new High Net Worth and Ultra High Net Worth relationships through personal and client referrals, Absa Group Limited Group internal networks and fostering greater collaboration within group and WIMI business unit; Achieve personal targets for new and existing clients for Transactional Banking, Credit, FX. Make a contribution to referring relevant business to other parts of Wealth Advisory and/or the broader Absa Group Limited Group.
• Client service - Manage and Grow Existing Client Relationships: Quarterly meetings with each client in your designated portfolio; Undertake annual credit reviews to assess the health of your Clients financial position, with co-operation from the various teams in the region Maintain the highest levels of service and delivery to existing clients at all times, ensuring that all teams of specialist support within the region work together to deliver client experience as well; Act as the key contact point/ gatekeeper and coordinator for all client advice Transactional Banking, Credit, FX. Assist in the liaison with various internal stakeholders to assist in achieving business objectives in Structured Lending, Advisory, FX, SSG and Investment Banking fees Act as the key contact point for all client transaction queries across multiple locations within a Region.
• Client Relationship Management: Maintains highest levels of service and delivery to existing clients at all times Key contact for all banking and credit (vanilla credit) advice and client queries Key interface between clients and other parts of Absa Group Limited/WIMI and the wider Absa Group Limited Group
• Involvement in credit related tasks: Client interaction including: gathering of information related to Transactional Banking, Credit, FX ensuring efficient Client interactions; Accountable for providing information related to the security status reports and performance of financial analysis; Ultimately responsible for ensuring that credit review processes is conducted on time; Liaise with the product houses to ensure credit tasks related to clients in terms of credit reviews, overdrafts and home loans are completed;
• Governance and Control: Ensure conformity with global and market standards of client services, regulatory compliance, KYC, product delivery and operating model. Ensuring that all actions are in line with procedures according to the Front Office manual.
• Query Resolution: Undertake query resolution related to client portfolio Act as the escalation point for serious issues related to client complaints
• Operational Support: Provides accurate/timely preparation of file notes, client letters and other client documentation (e.g. marketing material) for all client meetings and follow up as required; Act as focal point for clients dealing with day-to-day administration across the range of services and products.

Education

• Postgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies

End Date: November 30, 2025

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Job Summary

• Support the Relationship Executive in the optimisation of profit and economic value for portfolios of High Value Business key account clients requiring high complexity commercial banking requirements by focusing:
• origination efforts to quire new clients;
• cross-sell to existing client base;
• coverage efforts to service clients in accordance to the segment CVP

Job Description

• Portfolio Management: Ensure appropriate management of respective portfolios that includes but not limited to client engagement, portfolio performance management, reporting and executing of client requirements
• Business Development: Agree financial targets/new business targets and set out tactical plans to achieve this on an annual basis
• Risk Management: Ensure that portfolio meets the required risk management standards

Education

• National Diplomas and Advanced Certificates: Business, Commerce and Management Studies

End Date: December 31, 2025

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Job Summary

• Programme Manager to drive the delivery of Advanced Analytics initiatives to ensure outcomes align with organizational goals. Specialized in People Change Management; the candidate will enable seamless transitions across the portfolio by minimizing disruption and maximizing employee engagement and adoption of CDAIO’s capabilities and data products to deliver sustainable business value.
• The ideal candidate has over 10 years of proven expertise in SDLC, PDLC, and Project/Programme Management processes, with proficiency in PROSCI techniques generally in advanced analytics, data management and governance, and big data-AI platforms environments.  We are an Agile environment, hands-on experience facilitating Agile ceremonies on tools such as Azure DevOps or JIRA and managing cross functional dependencies is imperative.

Job Description

Programme Management:

• Strategic Alignment: Define programme scope, goals, and success criteria to ensure AI projects align with organizational objectives.
• Integrated Planning & Governance: Drive planning, manage CRAIDs, and prepare governance reports and SteerCo packs and presenting at applicable governance bodies.
• Pace Setting & Delivery Oversight: Participate in programme increments, track outcomes, and ensure timely execution across projects.
• Resource & Risk Management: Optimize budgets and resources while proactively identifying and mitigating risks and issues.
• Benefits Realization: Monitor and track benefits realization to deliver measurable business value beyond project outputs.
• Change Strategy & Engagement: Develop & execute change strategies and communication plans to drive adoption and stakeholder buy-in.
• Training Enablement: Design centralized training plans and scalable resources (e-learning, videos) for execution by business change managers.
• Leadership Support: Coach and equip leaders and managers to guide teams through transitions effectively.
• Culture & Resistance Management: Embed new behaviors into organizational culture and address resistance empathetically.
• Impact Monitoring: Conduct impact assessments and track adoption metrics to refine strategies and ensure success.

Soft Skills:

• Leadership: Proven ability to inspire, influence, and unite cross-functional teams and senior stakeholders, fostering collaboration and a shared sense of purpose.
• Communication: Exceptional verbal and written skills, adept at simplifying complex concepts and tailoring messages to diverse audiences for clarity and impact.
• Strategic Thinking: Skilled at connecting the big picture to actionable plans, translating business objectives into coordinated, results-driven initiatives.
• Interpersonal & Emotional Intelligence: Builds strong relationships through active listening and empathy, navigating organizational dynamics to reduce conflict and strengthen collaboration.
• Analytical & Problem-Solving: Expert in data-driven decision-making, anticipating challenges, diagnosing root causes, and delivering innovative, practical solutions.

Qualifications

• Graduate degree; any relevant degree in Project/Programme Management, Management Information Systems, Finance, Business Administration, Psychology, Human Resources, Data Management or Data Science from a recognized university
• Certifications; any relevant certification such as PMP, PgMP, SAFe, CCMP, DAMA, Data Science, AI and Analytics

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: November 25, 2025

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Job Summary

• To provide advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.

Job Description

• FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service):
• FSCA-Approved Qualification
• Regulatory Exam for Representatives (RE5)
• Experience As Per the FAIS Act
• Product Specific Training once Onboarded
• Class Of Business Training
• Continuous Professional Development
• Attest To Honesty, Integrity, and Good Standing

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

End Date: November 25, 2025

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Job Summary

• The Chief Credit Officer (CCO) for Personal and Private Banking (PPB) plays a critical role in overseeing and managing credit risk in the PPB portfolio from the second line of defense. Reporting directly to the PPB Chief Risk Officer (CRO), the CCO will be accountable for ensuring that credit risks across all retail products are appropriately identified, assessed, and managed within defined appetite.
• This senior leadership position involves providing independent oversight and strategic direction, ensuring that credit risk management practices are consistent with the bank's risk appetite, regulatory requirements, and overall strategic goals.
• The role combines a deep understanding of credit risk management with strong governance oversight, strategic risk insight, and collaboration with business and risk functions in the first line of defense.

Job Description

Credit Risk Appetite, Oversight and Strategy

• Provide independent oversight and strategic direction for the management of credit risk within PPB.
• Challenge the proposed bottom-up credit risk appetite from each BU within PPB ensuring it is logical, robust and aligned with the overall risk strategy and methodologies developed by the Group Credit Portfolio Management team.
• Oversee the establishment of sound portfolio triggers and early warning indicators to ensure that PPB operates within its credit risk appetite.
• Develop and oversee implementation of the credit risk standards for the Retail business, ensuring alignment with the bank’s Credit Risk framework and policy considering the applicable regulatory environment (e.g., National Credit Act, Basel regulations, SARB guidelines).
• Continuously evaluate and ensure enhancement (either directly or through influencing the first line of defense) the bank’s credit risk models (including impairment and capital), credit scoring systems, and decision-making processes, ensuring they remain robust, compliant, and aligned with market conditions.
• Independently review and challenge credit strategies, including approval and enforcement of corrective actions within mandate.
• Ensure adequacy of impairment coverage and appropriateness of risk weighted assets, economic capital and earnings at risk measures.

Credit Risk Governance and Standard Compliance

• Act as the second line of defense by establishing a comprehensive credit risk governance process that supports effective credit risk management across PPB.
• Oversee PPB’s compliance with internal policies and external regulations, ensuring regulatory compliance with industry standards such as the National Credit Act (NCA), Consumer Protection Act (CPA), and other relevant legislation.
• Monitor and assess the overall credit risk exposure of the PPB portfolio, ensuring that risk limits and thresholds are established, monitored, and enforced.
• Oversee the development, implementation and ongoing refinement of credit strategies across PPB.
• Conduct regular credit risk deep dives to ensure credit risk management practices and controls are adequate and effective.

Credit Risk Monitoring & Reporting

• Contribute to defining the metrics, indicators, dashboards, and reports used to evaluate PPB’s credit risk profile and ensure appropriate credit risk reporting to governance committees, including tracking of portfolio triggers and EWIs.
• Provide regular credit risk reports to the Chief Risk Officer (CRO) and other senior leaders within PPB, presenting insights on the health of the credit portfolio, emerging risks, and mitigation strategies.
• Identify and report on key risk drivers, systemic risks, and changes in market conditions that may impact the credit quality of the PPB portfolio.

Risk Mitigation & Credit Loss Prevention

• Collaborate with the first line of defense (business units) to ensure that appropriate credit risk mitigation strategies are in place across the credit lifecycle.
• Ensure that effective credit loss prevention strategies are developed and implemented, including early warning systems for delinquency, fraud detection, and pre-emptive risk controls.
• Work with senior business leaders to ensure that risk-adjusted returns are balanced with acceptable risk levels in all PPB product offerings.

Portfolio & Stress Testing

• Lead the credit stress-testing and scenario analysis of the PPB lending business units, working closely with the CRO and other senior managers to assess the impact of various economic and market scenarios on the credit portfolio.
• Ensure the scenario analysis and stress testing models are consistent with best practices and provide actionable insights on potential vulnerabilities in the credit book.
• Oversee portfolio analysis and segmentation to ensure that credit policies and risk strategies are aligned with customer behavior, market dynamics, and portfolio performance.

Stakeholder Engagement & Collaboration

• Build strong relationships with key stakeholders in the first line of defense to ensure alignment between business objectives and credit risk policies.
• Collaborate with other second-line risk functions, including Group Risk centre to ensure integrated risk management strategies.
• Engage with external stakeholders, including regulators, auditors, and credit bureaus, to stay updated on industry trends, emerging risks, and regulatory changes.

Leadership & Team Development

• Lead and develop the team, ensuring that team members have the skills, knowledge, and tools to effectively support the management and oversight of credit risk management.
• Provide ongoing training, mentorship, and guidance to team members to build a high-performance culture focused on continuous improvement.
• Foster a collaborative and results-oriented environment, ensuring alignment with the bank’s broader strategic goals.

Preferred Education & Experience

• Bachelor’s or Master’s degree in Actuarial Science, Statistics, Mathematics, or related quantitative discipline.
• Minimum 15 years retail banking experience, coupled with significant experience in a leadership role.

Knowledge and Skills

Strategic Risk Management Expertise:

• Ability to develop and implement comprehensive credit risk strategies and frameworks, with a focus on mitigating risk while supporting business growth.
• Strong understanding of retail banking products, credit risk models, and financial markets, especially within the South African context.
• Ability to apply a risk-based approach to assess the credit risk impact of product development, new customer segments, and portfolio changes.

Governance & Compliance Leadership:

• Strong background in governance, risk management, and regulatory compliance in the financial services industry.
• Ability to lead and influence across multiple levels of the organization, ensuring alignment with regulatory expectations and internal credit risk policies.
• Understanding of SARB regulations, NCA, and Basel frameworks and how these impact credit risk management.

Analytical & Problem-Solving Skills:

• Advanced analytical skills, with the ability to interpret complex financial data, identify risks and trends, and provide actionable recommendations to senior leadership.
• Ability to balance risk mitigation with business growth goals, making data-driven decisions to optimize the retail credit portfolio.

Communication & Stakeholder Management:

• Exceptional communication skills, both verbal and written, with the ability to present complex credit risk issues in a clear, concise, and actionable manner.
• Strong interpersonal skills to engage effectively with senior leaders, business units, external regulators, and other key stakeholders.

Leadership & Influence:

• Proven experience leading and developing high-performing teams, with a focus on building a culture of accountability and collaboration.
• Ability to influence decision-making at senior levels, including executives and board members, by providing credible risk assessments and recommendations.

Education

• Postgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies (Required)

End Date: November 26, 2025

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Job Summary

• Provide specialist advice and support for clients wishing to invest money offshore, including advice and operational support relating to exchange controls, international remittances, KYC, onboarding and long-term and short-term deposits in multiple international currencies.

Job Description

• The role is critical to the support of our Private Bank, Wealth and Family Office Banking segments. 
• The incumbent will not directly manage a portfolio of clients, but will be responsible for providing specialist support to Bankers and High Income, High Net Worth and Ultra High Net Worth clients.
• Provision of advice relating to the legal mechanisms by which South African residents may invest internationally.
• Advice and intermediary services relating to the various international Banking products and services available through the Group, including Absa Mauritius.
• Facilitating the onboarding of clients, both domestically and internationally, including oversight of application process and documentary requirements.
• Working in conjunction with Bankers to ensure client needs are met, including the handling of complaints and any other escalated issues relating to international products & services.
• Primary point of liaison with offshore banking team to ensure all onboarding and service-related matters are handled timeously and in accordance with agreed service level agreements.
• Training and presentations to Banking teams to upskill them on international banking products.
• Participation in campaigns and spearheading initiatives to generate international Banking Leads and sales growth targets.

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

End Date: November 25, 2025

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Job Summary

• Leverage deep data science expertise in advanced statistics, data wrangling, data mining, data analysis, feature engineering &predictive modeling, storytelling, distributed computing & data visualisation, machine learning tools & data intuition to define, build, operationalize & continuously improve data solutions that deliver relevant, quality assured, accurate & commercially impactful data to the business.

Job Description

• Participate in design thinking processes to determine & confirm hypotheses and priority questions / data challenges & related metrics to be solved for 
• Translate business questions to be solved into data requirements & define a data solutions to deliver against these requirements 
• Proactively partner with the data engineering team to refine the data requirements deliver raw data to Data Science teams for interpretation & analysis 
• Design fit for purpose data interpretation & analysis approaches & create customized data models, algorithms, machine learning tools and recommendation engines to achieve the desired business outcomes 
• Use advanced data science skills to mine & interpret data. These include but are not limited to: advanced statistics, data wrangling, data mining, data analysis, feature engineering & predictive modeling, distributed computing, machine learning tools & data intuition 
• Analyse & interpret complex data sets 
• Apply quality assurance frameworks to test model & analysis techniques (e.g. algorithms, models) & overall data quality 
• Apply the testing frameworks to monitor and analyse model performance & data integrity on all data assignments 
• Produce business insights and recommendations based on data analysis & modeling concluded & where relevant with knowledge and experience of e.g. Databricks, Python, Hadoop, Apache Spark  
• Use storytelling and data visualization techniques to maximize impact & deliver a user friendly product to business 
• Contribute to the consolidation of data solutions into viable end products (in the language of business) that can be leveraged on an ongoing basis e.g. dashboards, reports etc. 
• Present data analysis (trends, insights, forecasts) & findings to business & show tangible business impact to be derived from the data science process 
• Facilitate peer reviews & feedback on data solutions 
• Refine data analysis based on business & peer reviews 
• Contribute to the assessments of the effectiveness and accuracy of new data sources & data gathering techniques 
• Promote data literacy with your business stakeholders by sharing best practices and showing tangible business impact & recommendations as a direct result of the the data solutions provided 
• Stay ahead of the curve on data science trends & leading practice data science tools and techniques & transition the organisation to advanced methods for the continuous optimization of data 
• Develop and retain models on customer behavior, retention and segmentation  
• Build algorithms and design experiments to merge, manage, interrogate and extract data to supply tailored reports to colleagues, customers or the wider organization  
• Use machine learning tools and statistical techniques to produce solutions to problems  
• Assess the effectiveness of data sources and data-gathering techniques and improve data collection methods  
• Conduct research from which you'll develop prototypes and proof of concepts  
• Look for opportunities to use insights/datasets/code/models across other functions in the organisation  
• Stay curious and enthusiastic about using algorithms to solve problems and enthuse others to see the benefit of your work. 
• Development of standardised modelling of behaviour/retention/value in customers 
• Maintenance of dictionaries: codes, dimensions, setting up tables etc 
• Run and compare models on a regular basis 
• Run Cluster specific scenarios to cover specific local issues 
• Business process maintenance (segmentation, primacy etc) 
• Produce appropriate documentation and training material to enable handover to a BAU team. 
• KVD Predictions 
• Using and deriving value from implemented models 

Accountability: Risk & Governance 

• Identify data risks and mitigate these (pre, during & post solution deployment / data delivery) 
• Create business cases & solution specifications for various governance processes (if required) 
• Apply data quality assurance frameworks and tools to guarantee data quality & data integrity (always) for specific data solutions 
• Contribute to risk, governance, compliance & broader regulatory processes as a data science expert (if & when required) 

 Accountability: People 

• Coach & mentor other data scientists 
• Conduct peer reviews, testing, problem solving within and across the broader team 

The following degrees and/or  subjects may be particularly useful: 

• Data science 
• Industrial engineering 
• Mathematics 
• Statistics 
• Actuarial science 
• Business mathematics and informatics 

Additional Job Description

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and Absa Policies and Policy Standards.
• Understand and manage risks and risk events (incidents) relevant to the role

Education

• Bachelor's Degree: Information Technology

End Date: December 1, 2025 

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Job Summary

• Essential must haved Commercial Lines, Short Term Insurance, Life, Fit & Proper FAIS, RE5 Completed to provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Essential must haved Commercial Lines, Short Term Insurance, Life, Fit & Proper FAIS, RE5 Completed to provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).
• Stakeholder Management: Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers, business partners and other Absa entities
• Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets
• Customer Engagement: Do activity planning by identifying the clients to be contacted during a particular period.
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
• Manage own broker practice: Ensure that staff members (Broker Assistants an Interns as relevant) have a clear understanding of their roles and responsibilities within the practice 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

End Date: November 30, 2025

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Job Summary

• Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Achievement of Sales Targets: Manage dealer achievement of sales targets through use of incentive schemes and manage information from internal and external sources.
• Retain and Improve Relationships with Dealers: Discuss AVAF Customer Value Proposition (CVP) during regular relationship meetings and visits to Dealers and Dealer Principals to enhance the brand awareness.
• Deal Facilitation: Manage all customer interactions professionally and efficiently.
• Conversions of Non-Friendly Dealers: Identify non-friendly Dealers through the tracking of business volumes and determine and address reasons for non-friendliness by using the retention process to manage non-friendly dealers.
• Value Added Products: Achieve VAP target as agreed per PD and contract VAP achievement with Dealers and F&I's by linking counter performance on VAP's of Dealers and F&I's to the DIC pay-out.

FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service):

• FSCA-Approved Qualification
• Regulatory Exam for Representatives (RE5)
• Experience As Per the FAIS Act
• Product Specific Training once Onboarded
• Class Of Business Training
• Continuous Professional Development
• Attest To Honesty, Integrity, and Good Standing

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

End Date: November 25, 2025

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Job Summary

• CIB Global Markets ARO Team is currently looking for a Markets Specialist Subject Matter Expert. Responsible for working with business functions to identify, investigate and analyse problems faced by Markets / Treasury business/product owners. Based on this analysis the SME needs to propose a solution to fully address the business requirements needed to optimise the business.

The job candidate needs to have knowledge in Markets Products and related systems, including Front Arena and Swift ISO.

Responsibilities include assisting manager to:

• Co-ordinate & monitor ARO Front Arena (AFA) related Strategic Investment change
• Co-ordinate New and Amend Product operation design ensuring efficient trade capture & post trade  processing
• Identify and initiate process efficiency initiatives
• Act as interface between Tech and In Country teams for all AFA change requests
• Prioritise AFA Development in conjunction with business & infrastructure teams
• Work closely with Front Office to provide in country AFA and product support / training

Job Description

Key Accountabilities

• Accountability: Project Establishment Initiation Activities  
• Develop hypotheses to achieve project goals based on the outcomes of the project definition workshop and use these to guide the fact gathering and analysis. 
• Ensure all the business requirements, evaluations and recommendations of possible business solutions, assessments and feasibility analysis are documented, circulated and signed off by the relevant stakeholders and handed over to the PM for use in defining and designing the project. 
• Assist the Business Analyst Lead by providing advice, investigating, estimating and calculating costs, timelines, resources and plans for the composition and approval of the project stage business cases. 
• Facilitate workshops in conjunction with the Business Analyst Lead in order to obtain business user requirements in terms of the proposed end state of the project so that the project is suitably defined, designed and implemented. 

Accountability: Business Requirements Activities 

• Analyse the “as is” “business architectures”, to identify any issues, opportunities, etc. This includes the analysis of all existing products & services, the procedures and business rules, the organisation structures, functions, roles & responsibilities, the business processes & procedures, the IT systems functionalities, performance and measurement metrics. 
• Investigate and perform a business needs analysis, by interviewing the product or business process owners, to determine business requirements and identify possible alternatives and or solutions to achieve these requirements. 
• Perform “root cause” issues analysis with key stakeholders by either conducting interviews or workshop to further evaluate and identify solutions and/or alternatives to meet the business requirements and document all findings to assist with project definition, design and build. 
• Assist the Business Analyst Lead to set up and facilitate workshops with relevant stakeholders to gather, identify and document the project and business owner requirements to be used in the project definition, design and build. 
• Investigate options available, best practices, alternatives etc and obtain up to date information in relation to the project requirements / objectives by referring to internal and external parties to ensure the best solution is considered and identified for the project. 

Accountability: Solution Analysis and Documentation 

• Design the “to be” “business architectures” by using the identified design principles and document the ideas by working through increasing levels of design detail (i.e. conceptual/high level/detailed design levels). 
• Identify and design new and/or improved business process systems and/or procedures to deliver project goals by ensuring that the best solution is considered and identified for the project. 
• Undertake a feasibility and impact analysis of solutions identified (people, process and system infrastructure) with key stakeholders, internal, external and technology staff to further define project requirements for the definition, design and build of the project. 
• Identify IT interfaces and IT integration points to ensure integrated functional specifications, by consulting and workshopping with the IT System Analysis teams, Group Strategy, Enterprise Architect, Vendors, etc) 
• Develop IT-systems functional, non-functional and service level requirements, Business Requirement Definition documents (BRDs), use cases, etc. based on the evaluations, meetings, assessments and requirements analysis undertaken during the earlier stages of the project analysis stages, for use by the PM and project team to design, build, test and implement the project. 
• Develop a functional decomposition of identified requirements through consultation with stakeholders to ensure that the business requirements will be developed and delivered by the project. 

Accountability: Assessment and Validation of Solutions 

• Co-ordinate all user acceptance testing with regard to securing test users, the test location, the relevant access rights and by documenting all results and where required perform User Acceptance Testing (UAT) as undertaken and stipulated by the Absa Group Technology IT methodology. 

Education and Experience Required 

• Relevant tertiary qualification (E.g. Diploma in Business Analysis, B.Com, BSc Comp Science)  
• 3-5 years working experience. 

Preferred/ Advantage 

• Experience in process re-engineering 
• Investment banking product knowledge 

Knowledge & Skills:  

• Business Planning & Design, including a basic understanding of operations, process and IT in a Blue Chip 
• Command of business analysis techniques – including the application of industry-standard methodologies, techniques and use of software 
• Understanding of means of business requirements gathering - including business process re-engineering, input into organisational design, operating models 
• Knowledge of a Bank’s products, services and policies 

Competencies:  

• Delivering results and meeting customer expectations 
• Presenting and communicating information 
• Following instructions and procedures 
• Adhering to principles and values 
• Creating and innovating 
• Analysing 
• Achieving personal work goals and objectives 

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: November 26, 2025 

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Job Summary

• Financial Institution Personal Assistant min 5 years experience To deliver secretarial, general office and administrative support services to manager(s) and or team(s) through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Administrative Activities: Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
• Dealing with Stakeholders: Taking responsibility for managing the expectations of stakeholders
• Quality Assurance: Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production
• Meeting deadlines: Completes tasks timeously  
• Verifying Information: Check different types of information for accuracy and inconsistency  

Education

• Further Education and Training Certificate (FETC): Office Administration (Required)

End Date: November 26, 2025

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Job Summary

• Provide specialist advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.

Job Description

• Stakeholder Management: Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers, business partners and other Absa entities.
• Customer service and retention action: Make use of the Financial Needs Analysis tool (standardised format) provided to conduct a comprehensive risk evaluation for the client.
• Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate solution(s) to address any gaps.
• Generate and discuss the appropriate solution in writing (quotation) with the client, complete the necessary.
• Compliance and Risk Management: Determine reasons for the problems.

FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service):

• FSCA-Approved Qualification
• Regulatory Exam for Representatives (RE5)
• Experience As Per the FAIS Act
• Product Specific Training once Onboarded
• Class Of Business Training
• Continuous Professional Development
• Attest To Honesty, Integrity, and Good Standing

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

End Date: November 27, 2025

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Job Summary

• To provide holistic financial planning solutions telephonically for clients through regular reviewing the client’s portfolio in order to build a sustainable Virtual advisory practice.

Job Description

• Establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, Product providers, Virtual Advisers and Virtual Agents). Telephonically meet sales and/or growth targets. Personal Development: Manage own broker practice.

FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service):

• FSCA-Approved Qualification
• Regulatory Exam for Representatives (RE5)
• Experience As Per the FAIS Act
• Product Specific Training once Onboarded
• Class Of Business Training
• Continuous Professional Development
• Attest To Honesty, Integrity, and Good Standing

Education

• Further Education and Training Certificate (FETC)

End Date: November 27, 2025

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Job Summary

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards.
• Understand and manage risks and risk events (incidents) relevant to the role.

Job Description

Accountability: Data Capturing

• Receive New and Revised Wills from the DSV, Clients and accurately and timeously capture the date on the Wills filling  (Absa Trust system) either to create a new customer record or update their existing records.
• On receipt of written cancellation requests from customers, capture the request on the Wills Filling System to delete the customers record.
• On receipt of notification of a deceased estate or cancellation of Will from the National Deceased Estates
• Department/ Government Gazette, capture the request on the Wills Filling System to delete the customer record.
• Transfer old customer records from the Magic database (old Absa Trust system) to the
• Wills Filling (new Absa Trust system) as the old database will no longer be utilised.
• On receipt of a customer / National Deceased Estate or Government Gazette request, perform identity checks on the Magic and Wills Filling System to determine if there is more than one Will for the same customer.
• Combine customer records if it established that the customer has more than one Will on the database.

Accountability: Preparation of Letters

• Prepare standard letters to customers confirming the cancellation of their Will as per their request.
• Automated correspondence to clients confirming that their will.
• Contacting client via sms or email  requesting further information from them e.g. received a request to cancel their Will, however we cannot cancel the Will as it is a Joint Will and a Joint Will requires two signatures of both parties and two witnesses  to cancel their will.
• Prepare standard letters to Absa Trust - Deceased Estate Branches to advise them that we are aware of the deceased estate and forward the Original Will to them in order to report the deceased estate to the Master of the High Court.
• This will happen in cases where we are not sure that the Will in our Safe Custody is the more revised Will.
• Prepare standard letters reporting a deceased estate to the Master of the High Court attaching the Original Wills to them. This will happen in cases whereby we are aware that a more revised copy of the Will exists.

Accountability: Customer Service

• Investigate and resolve telephonic queries that come via the Wills Safe Custody helpline / Action line in an efficient and professional manner at all times.
• Interact with the Masters Office / Attorneys telephonically in a professional manner to establish the original Will dates in order to determine whether Absa Trust will be the Executor or not.

Accountability: Compliance to Legislative Requirements

• Complete all compulsory compliance and legislation training within the required time-frames as prescribed by Absa Risk.
• Update knowledge and understanding of the Wills Act, by self-study.
• Adhere to risk and compliance policies in terms of Environmental Health and Safety, Information Security,
• Records Management and Money Laundering, Sanctions etc. Non-adherence to Absa's Policy & Procedures may lead to disciplinary action.
• objectives and ensuring colleague development
• Governance: Ensure the fulfilment of all required governance activities, including tracking and reporting 

Education and experience required

• Grade 12 or equivalent NQF qualification 
• 1 year experience in an administrative role 
• 1 year experience in the Fiduciary experience is preferred

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: November 26, 2025

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Job Summary

• To provide specialist advice and support in area of business

Job Description

• Assist risk specialist ensures effective risk management (Enterprise Risk Management) and proactively puts measures in place to mitigate and manage the risk within the Absa Trust business (Estates services, Wills services, Trust services and Beneficiary funds).
• Prepares reports relevant to the portfolio risk status / profile.
• Identifies process inefficiencies and makes appropriate recommendations for the improvement of process efficiencies in consultation with business partners and owners.
• Support business through audits, reviews and inspections. Ensures that agreed actions to address assurance and audit findings raised by other assurance providers are remediated and implemented within committed timeframes within portfolio.
• Tracking of open findings and escalation of potential and actual overdue audit finding
• Ensures that effective risk monitoring processes are in place that monitor client activities across the relevant business value chain (e.g., Ops, Product, etc.).
• Provides guidance on risk and compliance matters during the relevant MANCO sessions.
• Acts as SME on business risk matters and provides coaching and guidance as and when required. This include coaching and guiding business staff and key stakeholders on risk related matters.
• Perform trend analysis and gap analysis on Key risk issues and events. Thereafter recommends process improvements after analyzing trends obtained from monitoring reports and ensures implementation of agreed actions.
• Provides input for various projects in the business to determine the impact of new and amended regulatory and legislative requirements as well as overall risks the projects carry.
• Supports the business in ensuring that all staff within the business completes the mandatory Compliance training.
• Perform risk and control Assessment on the processes of the Business Area and ensure they are maintained (RCSA/CPA)
• Assist and guide business in formulating Key risk indicators where applicable.
• Capturing of issues, risk events, RCSA and Key risk indicators on the risk system and maintaining the information.
• Assess adherence to policies, procedures and standards and raise dispensations, breaches and waivers where required in accordance with the applicable policies and standard. 

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

End Date: November 26, 2025

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Job Summary

• Accountable for data, advanced analytics and value for money tools in support of PPB customer level, integrated and conditional pricing strategy.

Job Description

Advanced Pricing Analytics

• Responsible for the sourcing, maintenance and quality assurance of internal and external data used customer level and integrated pricing.  
• Responsible for the development and maintenance of pricing meta data including parameters and values used in customer level and integrated pricing systems.  
• Provide tools and analytical methodologies, techniques to inform the development and optimization of integrated pricing strategies and measure the success (or failure) of propositions.
• Develop data and reporting to measure the effectiveness of pricing strategies.
• Provide expert analytical support to identify, prioritize and pursue opportunities and provide input to the STP / MTP process to ensure full integration of these opportunities into financial planning cycles.  
• Provide data and analytics to support revenue assurance against pricing policy and product rules across relevant pricing systems.
• Value for Money Tools 
• Develop and implement customer- and colleague facing tools to demonstrate best value for money on our pricing and integrated propositions across our full range of product suites.
• Develop tools for the monitoring of pricing tool front-line and customer usage and effectiveness. 
• Accountable for the maintenance of value for money tools and their accuracy. 
• Accountable for the development and maintenance of pricing simulators for use in pricing campaigning and front-line / customer value for money tools.

Operational Effectiveness

• Drive strategic and operational reporting requirements required for customer level pricing.
• Define analytical projects and track and manage the process, understand trends and dynamics.
• Use insights and knowledge gained from high-level reports and analyze complex comparative information to create scenarios to direct strategic intent.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: November 26, 2025

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Job Summary

• Act as the single point of contact and lead for identified vendors; clients; specific teams identified within the vendor and/or client to ensure the successful, optimal, commercially viable and sustainable delivery of technical products and services to our organization.

Job Description

Service Management

• Provide ongoing support in the requirements analysis and business capability review processes pre-during and post contract negotiation
• Work with managed service partners to ensure all their agreed supplier control obligations are met
• Leverage expertise in technology, the client and our own business areas to support solution design processes
• Gain deep expertise in the technical solutions to successfully manage vendors / client delivery to the business
• Implement routines and processes to consistently evaluate solution requirements and evolve / inform the evolution of products and services
• Provide input into feasibilities and business cases
• Work as part of integrated delivery teams to manage the implementation of project / program roadmaps associated with the managed services partnership
• Lead all project / program and relationship management routines for the managed service partnership
• Ensure the successful implementation of all products and services across the partnership
• Work with managed service partners to clearly articulate and define Service Level Agreements for the assigned area of focus
• Implement clear monitoring and project / program and service management routines (meetings, design forums, change forums, application support, application maintenance, application security, pre-prod and production implementations and monitoring, incident management, quality management, problem management, reporting, infrastructure monitoring (e.g. networks) etc.)
• Ensure ongoing monitoring and performance reviews and associated reporting to client (internal / external)
• Leverage ongoing monitoring and performance to ensure uninterrupted business operations and proactive issue identification and resolution for a specific business area
• Hold the ‘one stop shop’ accountability for reliable, resilient and effective service provision for the product / service area
• Design, implement and lead problem and incident management processes (in cases of) for the defined product / service area
• Leverage service monitoring data and analytics to provide recommendations for a more successful and evolving partnership
• Stay ahead of the curve on managed services and technology product / service trends and leading practices and apply these for the benefit of the partnership

Vendor Management

• Understand the managed service partnership landscape and environment and leverage knowledge and expertise gained to make recommendations for future partnerships and partnership improvements
• Identify and communicate opportunities for managed services partnership enhancements (commercial viability)
• Support commercial negotiations (e.g. participate in negotiations, providing supporting information and data analytics etc.)
• Act as the single point of contact for managed service provider’s for defined product / service area and communicate / guide them on strategy and requirements alignment, changes, challenges, and or issue resolution etc.
• Ensure the implementation of effective relationship and communication management routines that enable successful service provision to or by the organization
• Support the onboarding process for customers and or managed service provider’s and ensure the environment is conducive to partnership service provision (everything is in place in the physical / other environment)
• Ensure partnership delivery on all parameters – ensuring we obtain value from the partnership

People

• Manage the capacity planning and resource management processes and tools ensuring the right number of resources (ABSA and Service Side) to deliver uninterrupted services across the estate
• Support the capability development across the partnership (clients and/ or manage service providers) and continuously cascade relevant business / technical information for the enhanced delivery of products and services
• Leverage coaching expertise in all activity to drive a higher quality design and deployment of technical products and services by manage service providers undefined
• Financial and Vendor Management, Risk and Governance
• Ensure the partnership delivers on targets and objectives
• Deliver on all contract requirements to ensure sustainable and viable partnerships always
• Apply the organization risk and governance frameworks for all contracts and services provision
• Ensure product / services alignment to all Technology and Cyber guidelines and frameworks and are in compliance with all internal policy and external regulatory requirements
• Lead the input requirements for all internal / external audits related to managed services provision and or receipt
• Deliver on time and on budget

Additional Job Description

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and Absa Policies and Policy Standards.
• Understand and manage risks and risk events (incidents) relevant to the role.

Education

• Bachelor's Degree: Information Technology

End Date: November 27, 2025

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Job Summary

• To deliver operations and administration support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Administrative and operations support: Provide administrative and operations support against standard operating procedures
• Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

End Date: November 22, 2025

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Job Summary

• Build high-performing, scalable, enterprise-grade Platform services & build capability in others to do the same. This includes but is not limited to applying critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems with high quality solutions & leading all phases of the development lifecycle to deliver against business requirements at an optimal cost to serve.

Job Description

• Infrastructure Services is a team based in South Africa and Rest of African countries. We are accountable for delivering and supporting resilient, secure infrastructure technology and services to customers, clients and colleagues, both in South Africa and Rest of Africa.
• The role is as an Engineer Database Specialist working in the Mainframe Infrastructure team to provide technical maintenance and support for DB2 Databases.

Key Responsibilities

• Support for end user programmers and application teams.
• Natural and Cobol / Rexx and Assembler
• Writing of and analyzing SQL statements.
• Extensive performance tuning and enhancements
• Creating DB2 databases, table spaces, tables, indexes, fields, for Test / Dev / QA and Production environments.
• Partitioning
• Automation of processes
• Responsible for data and object housekeeping and maintenance.
• Reorg/Run stats/Backups 
• Automation of processes
• Database availability: Uptime and stability.
• High availability and SYSPLEX knowledge.
• Database backups and environmental restores.
• High availability
• Recover procedures
• Automation of processes.
• Database structure support.
• Altering table spaces, table, indexes, and fields.
• Manage, monitor and configure database security.
• DCL (Data Control Language)
• RACF
• TWS
• Maintain processes and schedules.
• DB2 Installation and upgrades.
• Version upgrades.
• Patching.
• ZParm parameters.
• All the mentioned duties included the daily operational functions to keep the systems running, as well as project involvement.
• The projects would eventually slot into the ‘daily operations’ and it was essential to get the design standards and procedures in place upfront. In doing this, operationally the projects would need very little ‘down time’ to correct. Especially the high focused ones.
• A good understanding and work relationship with the various stakeholders within the environment i.e. OS , Storage , Networks etc also assisted in delivering first class support to the stakeholders and business.

SOFTWARE PRODUCTS AND VERSIONS WORKING ON:

• DB2 VERSION 10
• DB2 VERSION 11 (zOS, 2.4)
• DB2 VERSION 12
• Not mentioned in detail is the zOS operating system knowledge. This knowledge is essential to maintain PDS, copy/create/edit files on zOS

Key Accountabilities

• System Basic configuration Version and RU (maintenance) level zParms up to date (vs defaulted or ‘hidden’)  
• Logging setup Size and frequency of archive Checkpoint frequency
• Bufferpools Size, hit ratio, alerts   Locking Lock contention and deadlocks Components DRDA, IRLM   Memory pools and caches
• Application Databases Tablespaces Size, type Invalid objects, Fragmentation, Extents and Space Usage
• Bufferpools Tables Appropriate Page size Table / Index Partitioning Indexing Primary key / unique constraints
• Bufferpools Referential Integrity support and Clustering
• Maintenance Runstats Reorg Backup Automation
• Application Plan/Package Out of date binds    Dynamic Package list usage   Stored Procedures   WLM integration
• Security SysAdm, DbAdm (Privileged users) Public grants
• Problem diagnosis performance issues and identify the culprit or cause through the use of analytical skills, supporting colleagues to learn new skills in problem diagnosis
• Able to make and implement changes to the Mainframe DB2 Databases.
• Able to provide 24x7 standby support for the DB2 Databases.
• Able to identify Incidents and Problems within the DB2 Database environment with no backup support
• Provides architecture solutions to the issues which are in line with new technologies and able to communicate benefits of it
• Support implementation of new DB2 Database versions and exploit new features and enhancements
• Support implementation of new Mainframe and zOS software and understand the impact on DB2 Databases

Stakeholder Management and Leadership

• Good communication skills required, ability to communicate complex concepts to a broad audience
• Ability to summarize and deliver key messages efficiently to senior stakeholders
• Able to understand and articulate technical issues to a non-Mainframe/non-technical audience
• Represents Mainframe area at project meetings and provide any inputs to help plan projects.
• Ability to articulate the technical aspects of the Mainframe DB2 Databases senior managers and collaborate with program and project managers.
• Decision-making and Problem Solving
• Excellent Analytical skills required, high attention to detail
• Initiative and determination are essential for this role
• Proven desire to improve processes
• Patience and resilience 
• Risk and Control Objective
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards.

Person Specification

• Delivers on promises, works to and exceed where possible agreed timeframes for activity completion
• Ability to learn from mistakes made and ensure that the same mistakes do not happen again
• Constantly demonstrates flexibility and adaptability in order to achieve shared objectives
• Capable defining own performance objectives for service and process improvements
• Works without support from colleagues
• Produces written documentation and manuals for different tools and processes based on own experiences and lessons learnt
• Creates and pursues individual development plans and the expansion of knowledge and skills
• Acts as a mentor for less experienced colleagues
• Ability to work under pressure and maintain high quality levels of technical support
• Can influence senior stakeholders
• Demonstrates broad-based view of business issues and activities
• Experience & Qualifications Required:
• 15 years working experience in a mainframe environment
• Expert understanding of z/OS operating systems, mainframe hardware and memory usages and how it is used
• Able to communicate at all levels
• Excellent understanding of Mainframe operating systems as well as supporting hardware components, Disks, Tape, CPU, memory
• Good understanding of the following subsystems: - IMS, DB2, MQ, CICS, VMAX disks, IBM VTS and tape
• Able to work under pressure
• Strong stakeholder management skills
• Several years practical experience working as an Engineer DB2 Specialist
• Provide 24x7 standby support

Desirable skills/Preferred Qualifications:

• A broad understanding of the business issues facing Absa well as having a depth of understanding of a few business issues and emerging trends in the IT industry  
• Should maintain a detailed understanding and knowledge of how Absa’s systems, technical architectures, and the nature of the work demand portfolio, so that they are fully aware of the impact of their own work on Absa.

Education

• Bachelor's Degree: Information Technology

End Date: December 1, 2025

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Job Summary

• To deliver dynamic customer service by answering incoming calls timeously, resolving customer queries and upselling other idirect Insurance products on offer. Offer financial advice to the customer and handle retentions.

Job Description

• Customer satisfaction, call resolution, quality assurance of service and calls, and compliance.
• FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service):
• FSCA-Approved Qualification
• Regulatory Exam for Representatives (RE5)
• Experience As Per the FAIS Act
• Product Specific Training once Onboarded
• Class Of Business Training
• Continuous Professional Development
• Attest To Honesty, Integrity, and Good Standing

Education

• Further Education and Training Certificate (FETC)

End Date: November 24, 2025

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Job Summary

• Lead the agile solution design, deployment & ongoing optimization & evolution of enterprise wide voice technology capabilities, infrastructure, products and services at an optimal quality & cost of tech across the estate.

Job Description

• The Head of Voice Technology Services is a senior technical and leadership role accountable for the end-to-end management of the organization’s voice estate. This position drives the unified communications strategy, ensures operational excellence, and champions innovation through automation and modernization initiatives.
• The role combines deep technical expertise in voice technologies, networking, and security with strong leadership, governance, and stakeholder engagement skills. A key focus is delivering cost-efficient solutions that align with business objectives while maintaining high service quality.

Core Responsibilities

Voice Estate Ownership

• Assume full accountability for the design, deployment, optimization, and lifecycle management of all voice platforms.
• Align voice services with organizational goals and unified communications strategy to maximize business value.
• Identify opportunities for cost savings through vendor negotiations, platform consolidation, and process automation.

Technical Leadership & Team Development

• Serve as the technical authority for all voice-related technologies and architectures.
• Mentor and develop engineering teams, fostering a culture of continuous learning and technical excellence.
• Define structured training programs and career development paths for voice engineers.

Service Delivery & Operational Excellence

• Ensure high availability, reliability, and performance of voice services across the enterprise.
• Implement automation for provisioning, monitoring, and troubleshooting to improve efficiency and reduce operational costs.
• Oversee incident management, root cause analysis, and proactive maintenance strategies.

Security, Compliance & Governance

• Apply security best practices across voice platforms, including encryption and authentication.
• Ensure compliance with regulatory requirements and internal governance frameworks.
• Conduct regular risk assessments and audits to maintain a robust security posture.

Security, Compliance & Governance

• Apply security best practices across voice platforms, including encryption and authentication.
• Ensure compliance with regulatory requirements and internal governance frameworks.
• Conduct regular risk assessments and audits to maintain a robust security posture.

Integration, Collaboration & Stakeholder Engagement

• Partner with business leaders and technology stakeholders to align voice and video initiatives with strategic objectives.
• Integrate services with contact center platforms, hybrid collaboration tools, and cloud environments.
• Ensure seamless interoperability with Microsoft Teams, Webex, Yealink endpoints, video conferencing systems, and other UC platforms.
• Communicate effectively with stakeholders to influence decisions and secure buy-in for transformation initiatives.

Technical Expertise

Advanced knowledge of:

• Session Border Controllers (SBCs) for SIP trunking and security.
• LAN/WAN networking, QoS, routing, MPLS.
• SIP protocols, RTP, and voice codecs.
• Video conferencing technologies and protocols (H.323, WebRTC, video codecs).
• Hybrid voice and video solutions combining on-prem and cloud.
• Familiarity with automation tools for provisioning and monitoring.

Required Skills & Experience

• 10–15 years in voice/video technology roles, with at least 3–5 years in a leadership or specialist capacity.
• Expertise in VoIP, SIP, SBCs, PBX systems, and video conferencing platforms.
• Strong knowledge of networking fundamentals, QoS, MPLS, and security protocols.
• Experience with Microsoft Teams, Webex, Yealink, and contact center technologies.
• Proven ability to mentor and develop technical teams while driving cost optimization and stakeholder engagement.

Education

• Bachelor's Degree: Information Technology

End Date: November 28, 2025

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Job Summary

• The FRM Head will support the execution of the Financial Resource Management strategy by enabling effective capital allocation and balance sheet utilisation. Provide financial leadership, analytical insight, and business partnering that drives risk-return alignment, financial efficiency, and delivery against strategic objectives
• The FRM head will collaborate with Finance, Treasury and Risk and be responsible for assessing subsidiary performance against Group hurdles at a legal entity level.

Job Description

Performance enablement

• Partner with business and finance leads to translate strategic objectives into resource allocation priorities, financial targets, and return hurdles.
• Enable disciplined financial decision-making through insight-led business cases, pricing recommendations, and performance analysis.
• Develop methodologies and tools to enable complete and consistent measurement of risks and returns
• Participate in performance reviews with business unit heads, providing views on financial and resource drivers of returns and alignment to FRM strategy.
• Support a culture of accountability through monitoring and reporting capital usage against allocation and performance against Business commitments / targets (RoRC; RoE; RWA use)
• Support in-country ALCOs with the appropriate management information and guidance on capital management options to improve Entity, BU and Group retur

Strategic Forecasting & Resource Planning

• Support the delivery of BU level financial forecasts (MTP, STP, RAF) with an FRM lens—capital efficiency, liquidity impact, and balance sheet use.
• Drive structured trade-off analyses across growth, risk, and return, using analytics to support strategic resource shifts.
• Guide on capital re-allocations

Analytics and Business Partnering

• Deliver actionable analytics that inform balance sheet and financial resource tilt, aligned to FRM objectives.
• Consolidate and interpret performance data across products, customer segments, and business units to guide commercial strategy
• Maintain oversight of FRM-related risks, including pricing policy exceptions, below-hurdle approvals, and financial resource consumption risks.
• Collaborate with Treasury, Risk and Finance to ensure capital plans and financial forecasts align with internal risk appetite and regulatory requirements.

Competencies

• Financial Resource and Treasury subject-matter- expertise in large commercial banking groups
• Regulatory capital subject-matter expertise and deep experience of driving effective capital allocation and investor returns growth strategies
• Sound Investor and commercial investment evaluation expertise
• Proficiency in data analysis tools (Excel, Power BI, Financial reporting systems)
• Banking regulation (Expert)
• Writing & reporting (Advanced)
• Presentation skills (Advanced)
• Understanding of systems used (Advanced)
• Excellent planning and organisational skills (Advanced)
• Excellent communication skills (Advanced)
• Relationship management and networking (Advanced)
• Strong performance management and coaching skills (Advanced)
• Ability to think creatively (Advanced)
• Ability to react positively under pressure (Advanced)
• Good understanding of the policies and strategies (Advanced)
• Understanding of Banking operating structures (Advanced)
• Change management (Advanced)

Education And Experience Required

• Minimum B-degree (NQF level no.7) Desired Post Graduate Degree (NQF level no.8+), and Advanced Diplomas: Business, Commerce and Management Studies
• 5+ years professional financial management experience
• Preferred team lead in a Treasury or Finance Function teams or in professional environments
• Experience in business transformation contexts related to business growth
• Experienced in Senior Management and Committee management
• Broad Finance including strategic, commercial, legal, risk and operational aspects
• Ability to build, develop & lead professional level teams
• Understanding of the financial services sector within a professional business environment
• Knowledge of people change management

End Date: November 22, 2025

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Job Summary

• To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.

Job Description

• Financial Goals Business Risk  Customer Satisfaction Colleague Support

Education

• Further Education and Training Certificate (FETC)

End Date: November 26, 2025

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Job Summary

• Reporting to the Manager Executive (AVAF), the Business Manager coordinates and advances the work of the Office of the Head of Strategy, driving business performance, operational efficiency. The Business Manager represents the Office in delegated projects and initiatives that support the delivery of the Business Unit’s priorities and objectives.

Job Description

Accountability: Business Management / Enablement:

• Support the Office of the ME and BU Head in operational administration/ execution, working closely with the relevant forums across the Cluster, Functional and Control Units, this includes but not limited to MIS reporting, high priority business project implementation, strategy implementation, regulatory and other operational issues raised with the office of the ME.
• Furthermore, takes responsibility for the effective management of projects by coordinating the actions required , and provide specialist advice and support in assisting to manage and deliver on business initiatives.
• Develop an annual operations plan for the office of the ME, cascading plans into key events and calendar schedules.
• Assess suitability of all invitations to meetings or events which the ME receives against the BU calendar, business strategic priorities and diary permissions.  
• Manage governance of the business unit including but not limited to the timely consolidation & distribution of meeting packs, documenting, and tracking action items to closure,
• Track matters affecting the office of the AVAF ME and the Business Unit generally, providing regular updates to the Cluster and other relevant forums.
• Respond to enquiries related to the office of the ME in a timely fashion.
• Build and maintain successful working relationships with all members of the Business Unit (BU) ExCo, Cluster and Control Function ExCo’s, and their respective teams. This includes being able to coordinate with a wide range of offices, staff, and stakeholders, both internal and external to the business.
• Anticipate, identify, and troubleshoot issues of concern or significance; exercise discretion to provide timely information and necessary updates across multiple stakeholders.
• Act as an operational filter to the ME, overseeing the management of the BU to ensure smooth operations and distribute issues to the correct level of operational management for resolution by identifying issues at hand and delegating to the relevant team.
• Ensure matters requiring the attention of executive leaders are thoroughly developed, researched, and evaluated.
• Prepare letters, scripts, and other communications on behalf of the AVAF ME
• Coordinate and/or oversee the scheduling of strategic events, meetings, and other requests to balance and address key institutional objectives.
• Support and sustain a culture of service, professionalism, and continuous improvement in the Office of the ME and the AVAF Business Unit.
• Perform miscellaneous job-related duties as assigned by the people manager and/ or office of the ME.

Accountability: Strategic Governance Management

• Enable the AVAF strategy and delivery plans by operational implementation and adoption of business planning methodology, governance, and delivery objectives.
• Attend forums, project and management meetings to stay abreast of operational conditions and performance of the business priorities.
• Gather, investigate, research, analyse, and/or study information affecting the strategy, operations, or performance of the Vehicle Asset Finance Business Unit, and participate in institutional planning, policy development, and problem resolution as a member of senior staff.
• Investigate and embark on a continuous market scanning to identify and stay abreast of market trends and activities to inform opportunities for new or enhanced products and services.
• Develop relationships with business leadership and ensure that business improvement recommendations are monitored and sustained.
• Document the result of the AVAF Opco and Exco meetings in the form of minute and keep track actions that determine the next agenda and deliverables from the members of the meeting.

Accountability: Performance Reporting

• Research, write, edit and/or coordinate preparation of special reports, briefings, and presentations. 
• Analyse and produce a monthly integrated performance report with commentary about AVAF’s strategic performance (Scorecard)
• Analyse business delivery and continually monitor overall business performance to identify areas of improvement and devise operational plans to get the business delivery back on track.
• Develop relationships with business leadership and ensure that business improvement recommendations are monitored and sustained.
• Conduct and facilitate strategic and market analytics to drive out customer and business insights. 
• Extract key intelligence to present to the Management monthly to support their strategy definition and tactical change decision making.

Accountability: Stakeholder Management and Engagement

• Take initiative and responsibility for managing the expectations of stakeholders (internal and external).
• Act as an initial/ secondary point of entry for escalated queries and for queries from other external stakeholders and attend to queries or relay the query to the appropriate individuals when falling out of scope.
• Establish and manage relationships with both internal and external sources of information / industry role players and clients in order to source relevant information.
• Accountability: Social Media Content Manager (OBO of the AVAF ME)
• Strategically position the ME, image of the BU and AGL brand on Bank approved social media and official engagement platforms.
• Create and post content in accordance with the scheduled social media timeline, policies and procedures of the Bank
• Work together with the Marketing, Brand and Communications team to make sure all content is pertinent and enhances the company's reach, sales, and engagement.

Accountability: Operational Risk Management

• In the event of major issues referred to the Office of the ME, including those received from the Cluster Chief Executive or Office of the CEO, act as crisis coordinator and allocate tasks to the appropriate crisis teams.
• Monitor the potential impact of new tactical plans on the reputational risk of the business (to the extent that an event has occurred) and advise seniors in the business on appropriate action to take to minimize the risk.

Minimum Qualification and Experience: 

• B-degree in Finance / Commerce / Business Administration or equivalent
• Certification / qualification in project management an added advantage
• 5 years’ experience in a Financial Services Industry, particularly Banking
• 3 – 5 years’ experience in Finance (as a Business Partner)
• Business Acumen
• Commercial Astuteness
• Finance management
• Strategic Implementation
• Business Project Implementation and management
• Communication
• Analytical skills
• Coordinating
• Networking
• Social Media

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: November 28, 2025

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Job Summary

• Formulate tactical strategy and associated delivery plans related to single practice areas. Ensure proactive integration and operational tactical enhancement.

Job Description

• People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
• Business Management: Manage the levels of performance and service standards that need to be achieved by translating the Business Unit’s strategy into achievable objectives and contracting these through the Performance Development process for the team.
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
• Customer Experience: To provide service excellence and achieve customer satisfaction.

Education

• National Diplomas and Advanced Certificates: Business, Commerce and Management Studies

End Date: November 23, 2025

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Job Summary

• To lead and strategically manage the Microinsurance division within the bank, ensuring sustainable growth, profitability, regulatory compliance, customer-centric product development, and operational excellence.
• The role is pivotal in driving financial inclusion through accessible insurance solutions tailored to underserved and low-income segments.

Job Description

Accountability:  Strategy Development

• Develop and execute the Microinsurance strategy aligned with the bank’s broader financial inclusion and insurance goals.
• Identify market opportunities and trends to expand the microinsurance portfolio.
• Drive product, operational, and distribution strategy, collaborating across the Group to unlock synergies and expand market share through integrated channels
• Lead innovation in product design, distribution channels, and customer engagement.
• Monitor external trends to assess their impact on insurance operations and strategy

Accountability: Business & Service Management

• Oversee the design and pricing of microinsurance products (e.g., funeral cover, hospital cash plans, credit life).
• Ensure products meet regulatory requirements and customer needs.
• Monitor product performance and customer feedback for continuous improvement.
• Manage the unit’s P&L, budgeting, financial reporting and shareholder return expectations.
• Optimize operational efficiency and cost structures to maintain competitive advantage
• Drive digital transformation and automation of processes to support the bank’s digital transformation strategy
• Evaluate investment opportunities and allocate capital within mandate.
• Define and monitor balanced scorecard performance indicators for the portfolio.
• Take ownership for the business performance and business outcomes reporting on variances against RAF and STP targets.

Accountability: Business Development, Partnerships & Relationship Management 

• Build strategic partnerships with fintech’s, mobile network operators, community organizations, and government bodies.
• Drive channel diversification including digital, branch, agent, and mobile platforms.
• Oversee marketing and outreach initiatives to increase product uptake.
• Meet annually with the ombudsman and regulatory bodies to maintain strong relations and identify improvement areas.
• Participate as a member of the relevant Industry bodies and collaborate with various industry leaders to influence trends in the marketplace.
• Build and develop relationships across the group with various stakeholders with the intention of breaking down silos to maximise business growth.

Accountability:  People Management

• Lead a multidisciplinary teams including actuaries, underwriters, product managers, and sales professionals to deliver against strategic priorities.
• Foster a high-performance culture and talent development within the business including promoting diversity, equity, and inclusion within the team.
• Own people risk management, monitor metrics, and implement corrective actions.
• Ensure effective execution of performance development standards.
• Co-develop and resource a learning strategy aligned to business needs.
• Maintain and update succession plans for key roles.
• Embed and meet group transformation objectives.
• Interview and recruit direct reports with People Partner support.
• Review workforce plans and reallocates resources as needed.
• Approve performance ratings, incentives, and consistency check outcomes.
• Act on employee survey insights to enhance EVP.

Accountability: Risk Management

• Ensure full compliance with the South African Microinsurance Regulatory Framework
• Implement robust governance, risk management, and actuarial oversight 
• Liaise with the relevant regulatory bodies to manage and mitigate risk  
• Own principal risks per the Enterprise Risk Management framework and ensure effective controls.
• Foster a proactive risk and compliance culture.
• Lead resolution of audit, assurance, and compliance findings; oversee closure and assurance testing.
• Assess and attest to control status of the portfolio.
• Take full ownership of relevant risk categories within the portfolio

Accountability: Reporting and Committee Participation

• Represent Micro Insurance in the relevant meetings sign off packs ahead of distribution.
• Serve as Managing Executive for Microinsurance in Absa Insurance board meetings and participate in subsidiary boards across the bank.
• Attend keyboard sub-committees, including Actuarial and Audit Risk & Compliance Committees.
• Engage in governance forums and review financial reports, including monthly management accounts.
• Contribute to the Cluster Executive Committee, reporting progress against the annual business plan.

Prefferred Education

• NQF Level 7 – Honours / master’s degree (preference a technical Insurance qualification). 
• Minimum 10 years’ experience in insurance or financial services, with at least 5 years in a senior 
• 10 – 15 years in a corporate or commercial banking role, building trusted relationships with clients and presence in the industry
• Experience in setting a vision for long-term organisational success at regional business level and proven track-record implementing respective strategic plans
• Exposure at an Executive Committee level, contributing to the development and execution of business strategic objectives, plans and policies
• Experience engaging internal and external stakeholders at the highest levels, including Board members and senior executives, to build and manage key relationships
• Track-record building and maintaining commercial corporate client relationships (corporates, multinationals, global) across multiple sectors and geographies 
• Has operated within periods of both sustained economic growth and turbulence, in a sector that is highly regulated, competitive and going through transformation

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

End Date: December 5, 2025

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Job Summary

• To provide leadership in managing the Fraud Solutions Department specifically focusing on Customer Experience, identification of potential fraud, fraud trends and resolution thereof.
• Translate strategies into actionable goals and execute relevant projects /Initiatives aligned to Fraud Solutions strategic objectives with specific performance measures and control systems to track progress.  
• To take responsibility for the overall management and co-ordination of operational risk regulatory; reporting and Industry  engagements. Also Support the Hub Head and take responsibility for overseeing, evaluating, reviewing, and reporting across all risk types. To take responsibility for developing techniques, overseeing and analysing trends to assist business in optimising and influence business strategy and considerations.  Develop, maintain and manage stakeholder relationships including agent banks Industry partnerships and regulatory
• To identify current fraud threats and work with analysts across the fraud risk environment, identify potential fraud Trends, Threats and Modus Operandi across all products and channels .
• Protect the bank from the inherent risks and impact associated with fraud by ensuring effective Fraud Intelligence communication to all stakeholders and ensure that fraud losses remain within the set fraud risk appetite.

Job Description

Accountability: Strategy and Execution and Operational Effectiveness (15%)

• Partner with Fraud strategy to develop the fraud strategy based on data driven insights. 
• Translating strategic plans into tactical and  operational plans, ensuring successful delivery of the strategy.
• Manage the Fraud Tools and ensure effective execution within the team.
• Continuously seek innovative solutions to enhance operational execution.
• Effectively manage new rules implemented by Fraud Strategy to ensure effective Hit rate and provide input into latest fraud trends to assist with effective rule creation.
• Understand the overall fraud environment, its dynamics, strategies and initiatives to enable achievement of business objectives through optimal delivery across customer interface and relevant cross functional areas.
• Identify business drivers, customer experience pain points and service challenges, recommend and implement remedial programs as agreed with business and Fraud Strategy to close the gaps.
• Take responsibility for strategically developing and enhancing the operational risk regulatory and industry liaison strategy and framework.
• Take responsibility to oversee, review, challenge and report on the risk, operational risk regulatory reporting to SABRIC, PASA, Fraud Strategy and regulators where applicable. To ensure overall governance and oversight is maintained.
• Take responsibility to oversee, review, challenge and report to regulators and senior management where applicable.
• Oversee and take responsibility for the aggregation, reconciliation, perform quality checks and analysis on the regulatory and operational reporting and ensure all adequate controls are maintained throughout the process.
• Take responsibility to perform continuous analysis to improve reporting and identify optimisation initiatives and benchmark reporting to peers.
• Oversee and take responsibility for the development and maintenance of systems and architecture to perform attestations, system enhancement and process refinements to report accurately per portfolio on the appropriate regulatory requirements, taking account of any changes to requirements, including regulatory related requirements
• Submit regular and accurate reports to Senior Leadership.
• Take overall responsibility to manage internal and external stakeholders (e.g. agent banks, nodal points, fraud strategy, regulator,), to provide assurance on the soundness of reporting across the Fraud Solutions procedures to the senior executives within the Bank
• Take responsibility to effectively and efficiently handle queries from stakeholders (external & internal stakeholders, regulators) on reports.

Accountability: Business Management (30%)

• Drive the alignment of Fraud Solutions services with the requirements of Fraud Strategy, Fraud Forensic Investigations, Products and Segments, ensuring alignment and cooperating effectively with other business unit delivery requirements across the Group.
• Lead rigorous demand management (SLA determination, forecasting & variance analysis) aligned with balanced capacity management (resource & material requirements planning).
•  Negotiate and agree performance targets, taking accountability for overall achievement of objectives across Fraud Solutions. Objectives include (but are not necessarily limited to) employee satisfaction, customer satisfaction, cost and  performance management, risk and compliance conformance, as well as ethical and rigorous risk and governance.
• Oversee continuous improvement in the analysis of fraud and case management systems and information technology architecture, driving recommendations for enhancements to Group and other relevant stakeholders with a view to consistently driving workflow efficiencies.
• Perform governance and oversight as a leader on selected management/steering committees, if necessary, to provide guidance and control governance oversight with regard to their target performance, interpretation of the environment within which these businesses operate, determination of strategic and tactical initiatives, agreement in decision-making and the driving of corrective actions to ensure that the business objectives of these business units are also met.
•  Drive cost efficiencies and govern allocated budgets to optimize both business efficiency and financial performance for Fraud Solutions.
• Take overall responsibility to manage team members in your division in order to achieve business performance including prioritization.
• Implement productivity improvement measures by coaching staff on any new processes or on their areas for improvement.
• Address any process failures specific to the department under management.

Accountability: Risk and Control (15%)

• Sustain long-term business continuity by proactively identifying potential business risk and designing and governing controls to mitigate such risks.
• Take accountability for all risk events and the delivery of specified and agreed upon controls.
• Direct the reporting of a risk and governance controls that ensures actions are understood and implemented by all team members. Manage the process by overseeing that key risk controls are recorded, monitored and effectively mitigated.
• Report on all risk indicators including financial losses, overpayments, fraud, etc. in the required format to Governance.
• Ensure all risk and compliance breaches are escalated to the correct stakeholders within appropriate timescales.
• Take responsibility to ensure that processes, control requirements and risk management frameworks that have been designed for the area and continuously reviewed and updated and are understood by all members of the team.
• Complete required compliance attestations.
• Log all Risk and Loss events(STIGG) as a result of error or fraud highlighted in the department. Ensure that the issues are thoroughly investigated and closed or escalated as per policy.

Accountability: Provide leadership for effective people and team management (35 %)

• Take responsibility for the team of staff in the division to ensure effective delivery.
• Develop a high performing team by embedding formal performance development and informal coaching.
• Encourage frequent knowledge sharing between team members.
• Determine and analyse development needs for the team and ensure that identified.
• Training requirements are budgeted for and executed.
• Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met. Plans should be revised at least twice a year.
• Review and update the department’s organisation structure and role description on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member.
• Address poor performance of any team member through the formal Performance
• Accelerator programme and ensure that continued poor performance is appropriately dealt with.
• Participate in the creation and implementation of Employee Opinion Survey (EOS) actions for the team.

Accountability: Stakeholder Management (5%)

• Develop and enhance network and relationship building to align the team with business partners within the organisation as well as strategic stakeholders.
• Maintain a high level of professionalism in stakeholder interactions, including written and verbal communications, based on sound knowledge of the industry and understanding of relevant regulatory requirements.
• Develop and maintain partnerships with local industry institutions, and fraud/loss prevention organizations/Industries in the community.
• Build strong relationships with industry peers and best practice on fraud schemes and losses.
• We don’t get points for complicating things.

Education

• Bachelor's Degree: Business, Commerce and Management Studies (Required)

End Date: November 28, 2025