Jobs at Core Group

Job Description

• We’re looking for a highly skilled and motivated POC Technical Support Specialist to join our team.
• This role will take ownership of the Proof of Concept (POC), trial, and demonstration processes of Microsoft Surface devices for enterprise clients.
• You’ll need to bring a strong technical background, excellent communication and problem-solving skills, and a passion for innovation.
• If you enjoy working with people and technology, and want to be part of a fast-paced, forward-thinking team, this could be the ideal opportunity for you.

Key Responsibilities

POC & Demo Management

• Manage end-to-end POC, trial, and demo engagements for enterprise clients
• Ensure a seamless, high-quality customer experience
• Keep accurate documentation of all technical processes, challenges and resolutions
• Prepare monthly reports and insights based on POC performance and trends

Demo Stock Management

• Maintain an accurate inventory of demo stock
• Ensure stock reflects the current and upcoming portfolio
• Align stock requirements to new product introductions and business needs

Technical Support

• Respond to all technical queries within 24 hours
• Troubleshoot and resolve technical issues that arise during POCs and demos
• Verify app compatibility within client environments

Training & Enablement

• Stay certified in key Microsoft workloads (Surface, M365, Co-Pilot, Security and Azure)
• Deliver technical training sessions to resellers and internal teams
• Promote adoption of Microsoft tools and certifications amongst channel partners

Event Support

• Ensure all demo units are up to date and provisioned for technical events
• Manage technical content and user experience at events
• Capture and track leads generated through events in collaboration with the business development team

Content & Asset Management

• Maintain a central repository of updated demo content and technical assets
• Source or develop content that supports presales and demo engagement

Qualifications & Experience:

• Relevant Qualification in IT
• Previous experience managing POCs, demos or trials in a corporate/enterprise environment
• Strong technical knowledge of Surface devices and Microsoft’s broader ecosystem
• Familiarity with CRM platforms and enterprise software
• Microsoft certifications in AI, Security or related fields (preferred)

Technical Competencies:

• Understanding of Surface, M365, Azure and Microsoft security offerings
• Ability to troubleshoot and resolve technical issues independently
• Strong documentation and reporting capabilities

Soft Skills:

• Great verbal and written communication
• Ability to explain technical concepts to both technical and non-technical audiences
• Highly organised with the ability to manage multiple projects at once
• A proactive, customer-focused attitude

go to method of application »

Job Description

• iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller.
• With a retail footprint of more than 36 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
• We are looking for tech savvy, retail inclined individuals with great communication skills to join our team.
• Our iStore Sales Consultant is responsible to maximise the sales opportunity in the iStore.
• You will be ensuring that all customers receive hands-on experience with the latest Apple technology & services.
• You will proactively approach and engage with customers to understand their needs, present complete solutions and create memorable experiences.
• We will give you all the knowledge and tools around all our iStore products for you to be successful in the role.
• If you thrive on teamwork and great customer service. This position might just be for you.

Min Requirements:

• Completed Matric/ Senior Certificate
• 1 + years sales experience, preferably in a retail environment.
• Passion and knowledge of for Apple Products

go to method of application »

Job Description

The role:

• The Team Lead will be responsible for driving sales performance and revenue growth within the SMB desk-based team.
• This includes implementing effective sales strategies, managing lead distribution and conversion, and collaborating with marketing & CVM to implement & execute lead generation campaigns that will generate high-quality leads.
• The role also involves coaching and developing a high-performing team, while monitoring key sales metrics and identifying areas for continuous improvement.

Qualifications:

• Matric (required)
• Relevant Tertiary Education or Relevant work experience

Experience:

• Minimum 4 years of B2B sales experience in the Technology, ICT, or Telecoms sector
• Marketing analytics- analyzing marketing performance data to maximize effectiveness and optimize return on investment
• High attention to detail and operational excellence
• Proficiency in value-based and consultative selling
• At least 1–2 years of people management experience
• Strong skills in B2B sales, relationship building, and sales administration
• Proven experience in developing lead generation campaigns and CVM campaign management (CVM)
• Valid driver’s license

Key Performance Areas:

Sales Performance:

• Achieve and exceed monthly and quarterly unit sales targets
• Execute sales strategies to improve lead quality and conversion rates
• Monitor performance trends and implement corrective actions where needed

Lead & Opportunity Management

• Prioritise and assign leads to the SMB sales teams
• Track and manage sales pipeline from lead to conversion
• Maintain and update CRM and lead management systems
• Produce and analyse lead distribution and conversion reports
• Identify areas for process improvement in lead handling

Sales Campaigns & initiatives Management

• Collaborate with CVM to brief, plan, and execute targeted lead generation campaigns
• Manage ad hoc initiatives to support sales goals beyond regular marketing activity

Team Leadership & Development

• Lead and support a team of Desk-Based Account Managers
• Conduct regular one-on-ones and team sessions to promote collaboration and growth
• Implement personal development plans and oversee quality assurance for inbound and outbound sales calls

Reporting & Analytics

• Maintaining accurate records, tracking performance metrics on existing accounts and SMB sales including but not limited to sales forecasts, pipeline etc.
• Measuring and analyzing marketing performance data to maximize effectiveness and optimize return on investment (ROI)
• Monthly and Quarterly Sales Performance review presentations.
• Strategic Project Management
• Contribute to special projects and strategic initiatives aimed at enhancing sales and revenue for SMB

Closing Date: 04 August 2025